Best Doctor I've seen un my adult life! Was her patient since I was in my 20s! Very attentive,thorough, and listens to concerns

AMAZING DOCTOR! I was recommenced by my endocrinologist and hands down I was very happy of how caring and loving Ms. Duncan Garcia is, she actually listened and understood everything i was trying to explain to her. The office staff were very friendly and answered all my question. I filled my registration forms turned them in and by the time I sat back down the nurse called me in, literally 0 wait time. There is a $50 deposit fee but that is reimbursed once you check in. ($50 deposit fee is only for first time patients) Overall experience is 10/10 and I recommenced Ms. Duncan Garcia 100% read more

Stephanie Duncan Garcia, DO - Waiting Room - Family Practice Near Me - Miami, Florida

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Im extremely disappointed with this physician. Went to her for 4 years. When I needed my medication the most: SHE DENIED IT! Claiming I had to come in for a physical and blood work. Which i already had from a specialist!! When I provided recent bloodwork, she STILL found an excuse to say that she needed for me to have a physical done in her office. Sounds like she cares more about those insurance dollars than her patients!! Never going back!! read more

You guys know I was sick this past year and was basically in a "reaction" mode - ended up going to the hospital when the condition became serious. I'm also trying to start eating right - while still Yelping :) and excercising. Lastly, I figured that having a primary care doctor could spot something before I have to actually go to a hospital. A friend from work referred Dr. Duncan, and I went for my physical today. The waiting room looks like a classic living room, with a center throw rug, leather couch and three chairs. There's also a radio playing an easy listening station. Her office staff / medical assistants were pleasant and helpful. Although my appointment was at 1:15, I didn't get in for an hour. Once inside I found out why. Dr. Duncan listens and provides a thorough physical. She also has blood draw facilities in the office. The fact that she's a D.O. (instead of traditional M.D.) is a positive, as she is likely to recommend natural and nutritional remedies, instead of just helping Big Pharma's bottom line. I would sincerely recommend Dr. Duncan to anyone needing an attentive Primary Care doctor. read more

The doctor is great. I really do Like my doctor. She's very professional. However, The staff sucks. If you are able to get anyone in the phone then you are lucky. Getting a referral is hard. No one picks up the phone. You leave messages and by the time one of her staff calls you back you might as well go see another doctor. It's ridiculous. I have been a patient of Dr. Duncan Garcia for more than 10 years. It wasn't this bad to get an appointment or referral. Years ago she used to have one girl in the front desk who was capable to doing her job better than the 3 or 4 people she has working on the front desk now. Totally disappointed. read more

As a new patient, I was so welcome with the friendly staff and making the process so much easier. Dr. Duncan was great! Extremely friendly, she was consider and extremely informative with questions I had. As well, going out her way to help to me make appointments and bring solutions to my consider. I will be back! I recommend this doctor's office. read more

My wife and I recently became new patients of Dr. Duncan this past month and we are quite impressed by everything thus far-- from the staff, facility/cleanliness, overall friendliness & level of empathy, promptness in being seen, and then the general care in which the entire group looks after you. As someone with a few MDs, NPs, and RNs in my family, it is very evident that we are in very good hands with Dr Duncan and team! read more

Poorly coordinated for appointments, unhelpful office staff, and no access to a healthcare professional. After leaving a voicemail, it went unanswered, I called 5+ times before catching someone on the phone. There is technology that resolves these issues. It's 2019. If you are not accepting new patients, be transparent about it. I've heard great things about the doctor, but your staff is preventing you from having a top notch practice. read more

Trying to make an appointment for a week a no answers... i was referee by other patiences of this doctor but is imposible to make an appointment read more

I've been a patient for 3 years and will now be changing doctors because of all the issues I've had with the front office. I've always arrived early to appointments, yet I've had to wait for an unreasonable amount of time. When you call the office, they rarely answer the phone, or return your calls. In addition, in the 3 years I've been a patient, I've never canceled an appointment. Today, I had to cancel my appointment because of an unavoidable situation and was told I'd be charged a $50 cancelation fee. That's when I decided it was time to find another Doctor. $20 or $25 cancelation fee is reasonable...but $50? That's just ridiculous. Dr. Duncan Garcia is very sweet, but unfortunately her staff and her office policies will likely cause her to lose more patients. read more

I was reading some of the other reviews and I suppose everyone has different experiences, but I like the doctor and the staff here. When I first moved to Miami, this office was recommended to me and I went and immediately felt at ease with Dr. Garcia. She is nice, respectful and understands my issues and what I need from a doctor. I get a yearly check-up with her every year where I get an EKG, blood drawn and women's health exams. It's also nice to know that I can go to her for any other issues I may have. I appreciate that she is able to do all of these things in office and that I do not have to go to any outside labs (especially for the blood tests). I've never had an issues with the portal and when I have written I do get responses. I will say that the portal is a bit confusing at times because sometimes results get posted at different times...so you think the final results are in but it's not really the final results...? So, yes it's confusing, but I feel as if I did have a big issue I could call and they would handle it as necessary. read more

I've been seeing Dr Garcia for 3 years. For 3 years there have been issues with her front office. She has even admitted how difficult they can be. In addition, I suffer from depression. Before the holidays my medication stopped working that she prescribed to me. Myself and my therapist called her over and over again to discuss another medication. After 3 weeks of no return calls I called again in tears and was told that she wanted me to see a psychiatrist for $600 an hour... didn't even take insurance. Also incredibley inconsiderate considering she wasted 3 weeks of calls just to recommend a psychiatrist that doesn't take insurance and costs a fortune. I went in for a hormonal panel which they moved up for me in the day thinking it was with the doctor but when I arrived I found out it was with her PA who is cross eyed and the last time I saw her she poked me horribly with the needle and I was bruised for 2 weeks. Long story short as I cried begging for help from the doctor Bc my meds weren't working and my depression was horrible they just treated me like shit and told me I missed my hormonal panel time Bc I was crying. Never ever see this doctor. I am switching immediately and hopefully I can fix my medication and feel better. read more

Great Doctor! The office is now like a well-oiled machine. They are fast and efficient but they take time with you to discuss any issues you may questions about. Dr Duncan Garcia is very positive and professional, and gives thorough and painless exams. Soooo happy! read more

I love love love Dr. Duncan Garcia and her staff. I have been going to her for years. I've also referred my friends. My entire family trusts her. Aside from being a great doctor, she is punctual and understands everyone has busy lives! Her staff is always pleasant. She also has an app that you can use to stay updated on office holidays, closings, and reminders. read more

This morning I called to schedule an appointment. The receptionist informs me that I have to pay $50 with a credit card over the phone to get an appointment!!!!! I have NEVER had to pre-pay a doctor's appointment. This is ridiculous. Seems as if this practice is more concerned with making money than actually helping patients. read more

DO NOT GO TO THIS DOCTOR. I completely agree with the other negative reviews. At first I thought that she was a good doctor. I went to her originally because I thought she was an obgyn, however later learned that she was a primary care. I asked her to complete a well woman exam for me. She said that she would have to do an EKG on me. I asked why because I had never had one performed before for a well woman exam. She said that she does it to every patient. That being said, when I later found out she was a primary care, I spoke with my previous obgyn who said that they don't do EKG for well woman exams. After that, Dr. Duncan Garcia asked to draw my blood. I told her that I just had blood drawn a few months ago and had them send over the reports. My bill later reflected that she drew blood and had charged for lab work - none of which she had actually done. Later, I received a call from the office, not from the doctor, saying that I had irregular EKG results and they wanted to do an echocardiogram. Via my insurance, that would have cost me around $700. I asked why and they would not give me an answer. They said that I could submit an answer to their "message portal". I was told that the doctor does not call back patients (NEVER have I heard of a doctor who does not CALL a patient back) because she is too busy and has two little kids at home. I messaged her through that and did not receive a response back. I called the office again who told me that they would not tell me my results unless I came into the office, thus charging me again for an office visit. Finally, I had my original primary care doctor call her office and get my results, later translating (AND CALLING ME IN PERSON) that I did not need to have an echocardiogram and that everything was normal and fine for a person my age (in their twenties). DO NOT GO TO HER - SHE IS ONLY LOOKING FOR WAYS TO BILL YOU FOR MORE MONEY. read more

The worst service ever!!! Do not waste your time! They charged me $50 up from while making an appointment over the phone 2 months prior to my appointment. Then a couple of weeks before my appointment they called and just canceled my appointment and refused to reschedule it at appropriate time and work with me. No apologies...nothing... At the end when I got extremely upset, they promised to refund $100 instead of $50. Guess what?! They lied! This place is such shame and I had never experienced such a bad treatment. It shows lack of professionalism of the staff and the doctor! read more

Appalling attendance at all levels. Perhaps there do not know they are dealing with health and human beings. Regrettable. I don´t indicate this doctor and this clinic to anyone. read more

Dr Duncan Garcia and her staff are very friendly, polite, and they have always welcomed me with a smile. I have been under the care of this doctor for at least 15 years. From the very start of her career, and I couldn't have made a smarter choice. She informs you clearly and concisely of what is going on with your health, and doesn't brush you off or make you feel like just another client. I've recommended many friends to try out her care, and I always get a kick if I run into one of my friends at her office. I recommend Dr Duncan Garcia then...now...always! read more

The worst staff and doctor I've ever been to in my life. I have hypertension and I'm 39 years old. When I was in the office, they told me they didn't think it was a big deal. It was 154/99. I'm no medical professional, but it seems a bit high for a pretty healthy and athletic person, but they didn't seem phased. Told me they'd diagnose it another day when I went back 2 weeks later. It's something that runs in my family, which I mentioned and again, ti was ignored. She did take the time to actually tell me to take all sorts of other tests (probably to make more money), that didn't seem necessary. The front office staff is terrible too, although I could overlook that if the doctor had actually done her job. read more

I have been a patient of Dr. Duncan Garcia for many years. Unfortunately the last two times I've had to call her office have been nothing short of a disappointment and disaster. Her staff doesn't answer the phone during business hours and one is forced to leave messages that are never returned before they close for the day. I called yesterday (early in the morning) to leave a message for her regarding a second opinion (i'm pregnant and wanted to double check if a medicine was ok to take) and never received a call back that day. Since I didn't hear back I called at 7:30 a.m. today to ask what happened. The office staff could not have been more rude or less helpful. The women on the line made me repeat my original question again and was argumenative and disrespectful. During our conversation she made several excuses as to why the doctor and her staff didn't get back to me and even told me that "all doctors" are like this, stated I needed to come in for an appointment and then proceeded to tell me they didn't have one available for the next two days. I have never experienced this kind of treatment in my life. I am horrified and very disappointed that a doctor and her staff would treat a sick patient this way. Needless to say, I'll be switching doctors and I suggest you stay away. It's more aggravation then it's worth. Now I'm off to urgent care where I might actually get some real medical care until I find a new doctor. read more

I absolutely love Dr. Duncan - Garcia and her PA Sissy Yanes. They are both top notch in the medical care industry and have always provided quality care when I have needed it the most. I am usually skeptical of some PA's because I have had some experience with being misdiagnosed but Sissy knows what she is doing. Dr. Duncan has also been such a great physician. The convenience of having your labs done and sonograms in the office is so helpful especially if you live far away like I do. I do admit, they are very hard to get a hold of over the phone. At times, no one answers the phones when you call but they do have an online portal which is super convenient if you want to make an appointment. Once you get past the scheduling issues the type of care this Doctor and the PA give is extraordinaire. Because of Duncan, she found a nodule growing on my sister's thyroid and it turned out to be cancerous. I truly believe had my sister gone somewhere else she would have never known. Thank you Duncan and Sissy. You both are a blessing and Angels from above! read more

Do not recommend this office. Very unprofessional attitude by secretary apparently supported by the doctor. She will not return phone calls and portal messages are not responded to. Unnecessary exams were performed on me wasting time and money. Long wait times even with an appointment. Once exam results are in, be prepared to wait days before you receive them because they will not call you and your phone calls will be screened. I had a terrible experience and I'm a very healthy person. Imagine if I was really sick..... read more

In case you were wondering how to get through to their office staff, do not select the "appointments and other questions (5)" number on the phone menu. The only way to get through to them during business office hours (because they do not answer, nor return phone calls after leaving messages EVER), you have to select that you are a hospital or doctors office. Sounds unethical to do, but after calling 22 times in 48 hours (all during business office hours) I selected option number one and they answered the phone immediately. Fix your front office staff. read more

So I came across this doctor in Google & she is GREAT. She listens to all your concerns, the wait isn't more than 15 minutes, and she really knows her stuff. Her practice is a little far from my house, but she is definitely worth the drive. I found a doctor for life :) read more

Tried on three different occasions to make an appointment, but no-one answers the phone. Left a message each time, with no-one calling me back...guess this is not the doctor for me... read more

I began seeing Dr. Duncan Garcia last year after several people recommended her. I had been misdiagnosed by a specialist and was having all sorts of reactions to the medications I was on. The specialist staff would dismiss my symptoms and made me feel crazy. Dr. Duncan saw me on many occasions. All her advice and diagnosis were spot on. She supported my thoughts to get a 2nd opinion and at the end of the day, I was misdiagnosed, then taken off all meds, followed all of Dr. Duncan's holistic instructions and feel great. She is one of the few doctors who truly listens and actually remembers pretty much all you tell her. She offers both prescriptive and holistic options to find the best solution for you at the moment. I agree the office staff could be nicer but her nurse, PA and herself are top notch and at the end of the day, those are the people I need to get 5 stars. read more

She's been my doctor since she worked at the Palmer Clinic in Key Biscayne and I followed her to her own practice off the island. She's a great doctor and I have no complaints. I have watched her practice grow and see that she's very busy now, but she still has that personal kind relationship with her patients one on one. She's helped me through many health challenges and sent me to the right specialists when it was needed. I recently spoke to someone who had a different experience and I was very surprised as I only have excellent things to say about Dr. Duncan-Garcia. I have never felt the need to find another primary care doctor and always consult with her on any medical issue. read more

Excellent doctor. Excellent bedside manner. Her staff is wonderful. Very professional and prompt. I have been going to her for years and she has helped me through some health challenges and caught everything on time before it developed into something more serious. She's referred me to specialists whenever necessary and doesn't over prescribe medication, or order unnecesary diagnostics tests. I am very fortunate to have found her. read more

Dr. Duncan Garcia is an asset to the community. She really does care about her patients, and gives each one the time they deserve. Unfortunately, her support staff is very disappointing and gives her practice a bad name. They are not polite, are very poor communicators, and are not professional. Recently, I was speaking with the front desk staff about a prescription, only to be interrupted by another staff member who just had to show the staff member I was speaking with something on her phone. They both laughed. That's real nice, interrupt a client's prescription concerns so you can laugh over a photo or whatever was on the phone. They also advise that services are covered, but you are then charged massive amounts post office visit, mostly due to clerical errors by the office staff as the insurance company then corrects the issue. United has even stated that they have had billing oversights by their staff in the past. It borders on negligence. Unless Dr. Garcia fixes her office staff issues, we will be taking our business elsewhere. With all of the poor reviews you see on Yelp in regards to her office staff, makes you wonder if the doctor is indifferent to her patient's concerns because nothing is improving. read more

I am a 55 year old male with multiple, serious health issues. I thank God that I have had some of the best Primary Care Physicians one could ask for since 1989. I can tell you with all sincerity that Dr. Duncan is the cream of the crop. Most Doctors must "get done" with you in 15 minutes, due to HMO's and insurance companies. I have seen it over the years, read about it and know first hand from my best friend who worked for one of my ex-Doctors for 10 years, the pressures on Dr's to move people like cattle. It's simply a numbers game that many have to deal with since HMO's pay a ridiculously low fixed amount for each patient MONTHLY. If a patient comes in once a day, the Dr MUST see them and does not get one penny more for it! DR. DUNCAN IS NOT LIKE THAT!!! She takes time with people and NEVER rushes you. I talked fast to try to get all my info to her and she slowed me down and said "relax, we have time!" I guarantee you, she could make MUCH more money if she did not have her personal ethics and heart towards people. She is a "Doctor of the people" and that is RARELY found today. She took the extra few minutes to assess a very slight anomaly from an EKG that a Cardiologist performed several weeks before. She did an EKG right then and there, saw I was in trouble, called rescue and I was being operated on that evening. I was half way to a heart attack and yes, her extra care that so many don't take today may have truly meant life or death for me. Less and less Doctors are going into Primary Care due to the stress, office and operational costs (no pun intended), malpractice insurance costs, lower profits, etc. That is why there is a massive shortage of PCP's in the U.S. People from overseas are being recruited in droves, as well as a massive increase in PA"s and Registered Nurse Practitioners performing services only Doctor's once did. Why? The Insurance Companies once again making money while they pay less to PCP's. Thus, PA's and RNP's are now the solution due to their lower salaries. They work under the license of a Doctor and are doing the work of a Doctor, yet have much less training. PA's and RNP's may be wonderful people and some are super Practitioners, but in the New America, health care will be seriously compromised by less educated and less experienced people than a fully trained Doctor. I am saying all of this in favor of Dr. Duncan so people understand how fortunate I feel to have her as my PCP. Dr. Duncan is already "one of the great ones"" and that is the kind of Doctor everyone needs. I am just a guy who found a gem of a Doctor and that is not easy with having Medicare as insurance. With all due respect to the few people that rated Dr. Duncan with one star, it is regrettable that you had MINOR inconveniences compared to what you will face in the future as health care loses caring, knowlegable and experienced Dr's like Dr. Duncan. Yes, as one reviwer cited, I too have gotten forwarded to the answering machine, but if that is the worst that could happen in comparison to not having a truly great Doctor like Dr. Duncan. You can find another Doctor whose office always answers the phone, but you probably won't find one like Dr. D. I am having my wife switch to Dr. D because she is #1 awesome, and #2 a GYN, in addition to a Family Doctor. I'm sorry if I opine and I know people have the absolute right to express their opinion and rate people, but the two people in my opinion who rated Dr. D and her office with one star spoke quite dramatically. The wording used by the two "one star" people do not describe Dr. D at all. One person used terminology such as "appalling", referring to the staff and that they do "not know they are dealing with health and human beings". The other person stated they were "a patient of Dr. Duncan Garcia for many years feeling", yet "horrified" and went "off to urgent care where I might actually get some real medical care until I find a new doctor". I am sorry for the experience the two people stated they had, but I have wriiten mine with no ulterior motives other than speaking the truth of my experience. The great majority of Doctors are NOT like Dr. Duncan and I feel so fortunate, no, I feel blessed to have her. John S read more

After posting a review on google saying Dr. Duncan is great but the staff lacks emotional intelligence in a way that you are treated like an object and not like a person if you ever get to talk to them on the phone (good luck with that), I received a phone call saying that I'm no longer welcome to their office. That proves even more how much they care about you and how well versed they are in costumer service recovery (have you heard of word of mouth? Hellooooo!) does emotional intelligence ring a bell? Now will you trust your health on a staff that as opposed to try making things better, meaning caring about you, simply calls you saying you are no longer welcome? Mind you this was my first review EVER, and the only reason I placed is because I couldn't believe an establishment like that would treat you like you are another number to them. I work at the Biltmore Hotel in Coral Gables dealings with hundreds of guests every day and if I ever do something like that with a guest I'm FIRED right away! Yes I won't be returning to your office and sadly I won't be recommending you any longer. Dr. Duncan you did me a favor! Thank you! read more

Dr Duncan-Garcia is awesome! I have never had issues with the Doctor or her staff. They have always been very pleasant and professional. I Would definitely recommend. read more

I used to be a patient of Dr. Duncan-Garcia. She was excellent in the beginning but, as her practice and her family grew, the wait times, urgent response and her staff progressively worsened. It is not a reflection on her as a doctor but everything else was such a challenge to deal with. I was forced to find another doctor. I still recommend her to people and I know many, many people who still go to her for their medical needs. read more

I went to see Dr. Duncan-Garcia 2 years ago for a physical since I hadn't had one in years. Had a great experience. Was attended quickly and efficiently and the doctor was kind and seemed to truly care about my concerns. I was due for another physical and when I looked at the reviews I thought "wow, something must have changed since I was there last". I decided to go with my gut and go back despite the reviews. I'm so glad I did. I had a 12:20 appointment so I could go on my lunch break and I arrived right on time. Check in was efficient, staff were extremely sweet and personable. I was taken back almost immediately for vitals and labs. I was taken to the exam room and within 5-10 minutes the doctor was there. She was caring and attentive to everything I wished to discuss. I didn't feel rushed in the least. I was extremely happy with the care and service in this office. Most of all, I loved that I was in and out within an hour and right back to work. I highly recommend this physician to anyone looking. read more