I've seen businesses that their employee's behavior or lack of professionalism destroys the hard work, sacrifice, reputation built by it's owner / owners. In this is 150% exactly that case.
My experience in this place is been so disappointing and stressful - Starting with my doctor who I couldn't even add on my insurance because she is not even registered I guess, so I had to add a doctor I don't even know. The office / coordinators or however they are called are like from another planet, they will not pick up the phone and if they do, they will tell you things or confirm things like "Yes we will advice the doctor to refill your pills" and when you call the pharmacy - Well... you pretty much have the answer of that. I have bad migraines and there are these pills that really make a good job controlling them but no one on this place since to know or understand that, to the point that I wasn't able to get them from the pharmacy in 3 weeks and no one seem to know how to solve or care about it. Brilliant !!! So if you need your meds available and some one to care when you need it - Get as far as you can from this place - As FAR as YOU can !!!
Final Touch - Well now during COVID-19 there were a few days I was feeling under the weather with fever and some suspicious symptoms so I was told I had to ask my primary doctor to get me a prescription so that I could get tested. I called my doctor, was unavailable, I told them what I needed - they said They'll let the doctor know, never heard from them again. Uhhh what...? Ok, so I managed to get tested without their help. Thank you so much for your support !
Then today I called to see if I could finally get my migraine pills after 3 or more weeks and guess what - Someone finally got the perfect excuse, it seems that the reason why they never sent my prescriptions to the pharmacy is because I needed to make an appointment with my doctor. An appointment for what ? Are you serious ? I have migraine since Forever, what is the doctor going to do, see or check on? Seriously is MIGRAINE
Unless she is going to do X Rays and I don't think they do that in there.
So let's say it's true that they needed to set up an appointment for me to be checked by the doctor so that she could keep refilling my meds. Why have they never told me ? Ever ? and kept lying and toying me for weeks in a row. Wasting my time calling the pharmacy constantly, I mean this place is a real joke.
The owner should definitely make a good cleaning and get rid of all the bad apples that are rotting this place.
My take - This place is just another business focus on the money. Patients are another number and their employees reflect just that. read more