Honestly, we were pleasantly surprised! We were recommended to Stepans by American Home Shield and usually the recommendations aren't great. Stepans was AMAZING!!! They came out super fast, our technician was knowledgeable enough to pinpoint the issue and made sure it was fully functional before leaving. He also gave us recommendations on how to extend the life of our unit. Stepan's is an A+ company and I would recommend them to everyone. read more

Mr. Stepan was great--helpful, professional, and easy to work with. I highly recommend Stepans A/C and Heating Services. read more

Stepan's A/C and Heating Services - Heating & Air Conditioning/HVAC Near Me

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Great experience with Stepan's A/C and Heating Services. Stepan was extremely knowledgeable, thorough, and honest. He took the time to check the entire system and explained everything clearly. You can tell he really knows what he's doing and genuinely cares about giving you an accurate assessment. I really appreciated his professionalism and honesty. Highly recommend! read more

Very disappointing experience. This contractor was dispatched through American Home Shield, and the person who came out was the owner of the company. He informed my husband that he could not access our air-conditioning unit because it was behind a panel. He then reported back to American Home Shield that he was unable to complete the service because he could not access the unit. This did not make sense to us. We have had this air-conditioning unit serviced before without any problems. The contractor also arrived without a step stool and had to ask us to provide one. I questioned how he could determine that he could not access the unit when he had not even brought the basic equipment needed to properly inspect it. American Home Shield subsequently sent a second contractor, and the difference was remarkable. The second technician immediately identified the problem and fixed it in approximately 10 minutes. He was able to access and service the unit without the issue the first contractor claimed prevented him from doing so. Based on this experience, I would never recommend this contractor. The fact that another technician was able to identify and repair the problem almost immediately makes me feel that the first contractor simply did not make a reasonable effort to diagnose or repair the unit. Very disappointing, especially considering this was a service call through American Home Shield. read more

Great guy, great service!! Our AC broke, he came out, identified and fixed the issue in no time.

Stephan's A/C is AMAZING!!! Erik is incredible. Has serviced my place multiple times. I have used Stephan and his team to service my HVAC for a couple of years. Not only are they quick and do a great job but they are also so friendly! Margaret in the office is SOOOO nice, helpful and great at following up. This is the model for service I would prefer everywhere! Thank you all! read more

Stepan absolutely saved the day for me. I previously had my AC installation from Stepan and have been very happy with it. Today Stepan was able to repair my very dated heater where other companies said they could not find the needed part. Stepan saved the day found the part in one day and made the repair the next! He charges very fair prices and I would recommend him ! read more

Save yourself from a headache and do not use this company. I truly do not believe any of the 5 stars are real. Read the negative reviews/ same thing happened to us. Hw compamy dispatchrd them and they xompletely destroyed the unit. read more

Hello. My Name is Nick Catran-Whitney. I cannot recommend Stepan's AC & Heating Services enough. Our heater went out earlier in the year, and during the first week of October, as temperatures were falling, I knew we needed it fixed. We babysit a new grandchild on Tuesdays, so we couldn't wait. Our home warranty company recommended that a company come out and resolve the problem. Their answer to our lack of heat was to replace our heater and our perfect A/C unit, even though that was not the problem. We were quoted over $11,000.00 Stepan's arrived and diagnosed the problem. He assured us that only a few parts needed replacement. After a couple of days, he returned with the necessary parts, and in just thirty minutes, our heater was up and running. And the best part? It didn't cost us $11,000.00. Our warranty company covered it, thanks to Stepan's cost-effective service. Stepan's professionalism was evident from the moment he arrived. His friendly and courteous demeanor, coupled with his expertise, left a lasting impression. If we ever need Heating & A/C repair in the future, we won't settle for anything less than Stepan's AC & Heating Services. read more

First and foremost I have to start my review by saying the house that was serviced is currently being lived in by tenants. So the review itself is from my tenants to me. Second, this service was provided via American Home Shield as part of the warranty on the house. This company was sent to our house in North Hollywood and within record time the A/C was fixed. In the wise words of me: If you thought you were cool just wait till you meet the cooling powers Stepan's A/C has in store for your unit. My tenants let me know the company was very professional with no thrills and gimmicks just straight up business. What's great is this company actually offered a repair and not straight to talking about how the unit needs to be replaced. I swear no one knows how to repair anything anymore they just go straight to "you need to replace" which you respond by saying "YES, I need to replace you". Glad to see there are still some reputable companies out there and Stepan's is one of them!! read more

Your company LIED to my home insurance company that my air conditioning filter was DIRTY!! I JUST REPLACED IT A FEW MONTHS AGO!!! So they DENIED my coverage! ALSO: Your company said "We don't clean coils" !!!! What a shitty attitude!!! is your company TOO GOOD to clean coils???? I was willing to pay even OUTSIDE of my insurance but your company was not willing to work with me!!! Shitty attitude!!! read more

Stephan's & his associates came over to fix my heating furnace did excellent work very professional & explained well the caused of the problem. Very polite & courteous know what they're doing. Thank you. Sharon read more

Stepan's A/C and Heating Services - Heating & Air Conditioning/HVAC Near Me

Our ac went out during the 4th of july weekend. We called on Saturday and Sunday we were being scheduled for a visit first thing Monday morning. Amazing communication throughout the whole process. We felt taken care of during what felt a very tough time without ac during a heatwave! I didn't get his name but the amazing man who came and served out ac unit was so professional, respectful and curiosity. We have our go to ac/heating service contact. read more

We called this company to have a simple A/C issues which was our AC unit not putting out any cold air out, the issue turned out to be just be a simple coolant which I got to learn from another AC company I hired after what Stepan did. Basically they sent a clueless tech over on our first visit who didn't do anything other than climb our roof and change something that had nothing to do with our issue, this tech was in a huge rush to get to his next job and wouldn't even wait for us to turn the AC unit he said he would, I told him we need to test the unit to see if its even working but all they care about is the money and they just left after taking our payment of $400 for a conductor part. Low and behold the AC unit was still having the exact same issue and these guys still had the audacity to charge us. Then Stepan also known as Stephanne Wizzman came began talking about how great his company is and didn't fix the issue still and didn't refund us, we repeated that the AC unit is not working and Stephan continued talking about how great of a company they are and left, we had to hire somebody else to fix our unit who charged us way less and was shocked at how we were treated by Stepan's company who don't care about quality of work and just treat their customers poorly and are extremely hostile and aggressive when asked for a refund. read more

I don't normally write reviews unless I have that urge. If you've come here for any A/C or heating issue, don't look anywhere. These are the folks you want to call! Stepan, Margaret, and the whole team are the kindest, most helpful human beings that I have ever met. They were hired through American Home Shield as a second opinion (as the first company were grossly negligent and misdiagnosed the issue). In the midst of the two week long heat wave, we were sitting in our home with 85 degree temperatures with no solution, nowhere to go. We requested a second opinion, and that's when we were assigned to Stepan's A/C and Heating Services. My family and I couldn't have been luckier. Margaret was able to schedule us in within 36 hours to be evaluated, at which point, we received the proper diagnosis, and resolution to our problem in the blink of an eye. These folks are genuine, humble, and experts at what they do. Thank you, Stepan, Margaret, and your wonderful team. Forever in your debt! read more

Stepan was amazing about coming back to check on the work to make sure our A/C was working properly. Wonderful communication and great work. The company is very dedicated to making sure the problem is addressed. read more

Professional, knowledgeable, friendly, and they waste no time. Stepan identified the issue quickly and took a few moments to explain the problem to me. Highly recommended! read more

This company was chosen and dispatched by my home warranty (FAHW) last February for my heater not working. 1 star because Stepan's misdiagnosed my heater issue 2 times. 1st try was a motherboard, 2nd try was a motor, and on the 3rd try, they finally figured out it needed a new gas valve; which ended up being on backorder for several months. I know parts availability and home warranty claim authorization process is technically not Stepan's fault, but it really took Stepan 4 different visits to my home and 4 months to "fix" my heater. The heater was finally "fixed" and the claim was closed in June, which was summer time, so I wasn't able to properly function test the heater because it was mid-summer and super hot in the valley. Now that the weather is cold again and we have started using the the heater, but it has stopped working again after 5 uses and my FAHW warranty has now expired. It is also now past the 30 day guarantee they offer, so I am now SOL and have to hire a new HVAC company to try to fix my heater. If your home warranty dispatches Stepan's, please do yourself a favor and request a different HVAC company to handle the claim. If you are trying to find a knowledgeable HVAC company to fix your broken or malfunctioning HVAC system, please keep searching. If Stepan decides to do the right thing and offers to come out and recheck their work and diagnose/fix my heater system correctly, I will consider updating my review of them. Let's see if they take pride in their workmanship and customer service... read more

My wife called to check on our AC because it was not putting out cold air. So they came over and supposedly checked the system and said it was ok now I'm sitting in 80 degrees. In my house and I'm still in heat... we paid him money to do nothing Worthless. read more

Stepan is great and I am definitely grateful of him coming to fix our furnace. He did not give up even though the unit started working when he was there. He did a full inspection and process of elimination. This way he figured it out and came back late (which he didn't need to) to make sure that our family is not cold over the weekend. Very thoughtful person. I highly recommend his services. Thank you Stepan! read more

Great service! Stepan was on time and fixed our issue that we had for years. Thank you

Very good customer service. Our A/C was not blowing cold air. Stepan responded very quickly and came the same day within a couple of hours after requesting a service. He showed me what to look for or what to do when a/c is not blowing cold before calling. In the end, it was the freon that needed to be added. Overall I had a good experience with them. read more

Of course our AC died at the onset of a 4 day heat wave. So, we call our home warranty AHS who assigned another company to us. I get ahold of them and they say they can't come out for 4 days. We cancel, they assign a new one. I call the 2nd company and they say they can't come out for 6 days. I call AHS back, explain our situation and the rep took the liberty of calling around to find someone who would come same day. It took about 30 minutes to find someone but they finally did. That company was Stepan Heating and Air. This lovely man squeezed us in and came to our house at the end of a very long and very hot day to fix our air conditioning unit. He gave us a window of 4pm to 7pm, which we were so grateful for, and he arrived at 6pm. He did a full inspection. Fortunately for us it was a pretty easy fix and within 20 min we were feeling the cool air breeze inside our house. It seems the unit is running way better now too, the air seems colder. The tech was so friendly, he explained everything very clearly and even showed us how to address this particular issue should it happen again. Like wow, just so nice! Another thing Stepan Air did that we really appreciate is they called us once the work order was submitted by AHS to acknowledge our appointment and confirm it. Every other company they have sent us, and there have been several, never acknowledged us in such a timely manner. Stepan Heating and Air is honest, reliable, professional, knowledgeable and they had the human decency to go out of their way to squeeze us in when we really needed their help. Thank you Stepan's! read more

My home warranty company sent Stephan for a Heating tune up/check. He was very informative and explained everything about my heating system and the issues. I will definitely use him again when I need to replace my system. Thanks Stephan! read more

If you were looking for a quick response don't call this company it took me 48 hours and maybe 10 phone calls to get a call back once the technician came he was fairly experienced, they purposely phased out my warranty so I would pay them close to a $1,000 Direct. If you ask me folks keep looking you can do better. read more

When my AC started being weird but not broken he was the only repairman who was honest and gave me all the options for fixing, short term and long term. Will use Stepan when I need a full replacement! read more

Like so many other reviews on here, it was a smooth experience. He was honest, didnt try to upsell outside of the home warranty, and he did exactly what he said he would. He got authorization within a few days and came back immediately to boost my AC. I would defintely recommend using this company, whether that be through home warranty or just a private booking. He has a ton of experience and will shoot you straight. read more

Used by AHS. Came to fix leak in condo AC. Linked stopped and came back with a vengeance. Called AHS and they assigned another company. Also when I called and explained that one of our household has serious illnesses they just said we can come back in two days and let you know if there is a cancellation. Try two days in 100* heat with someone who is immune compromised and tel me if you would ever trust them again. read more

This owner-run business is very honest and their charges are very reasonable for Freon, stop leak sealant and any adjustments. They never try to upswell you. They always wear masks and are very respectful and clean up after their work. read more

Repair service through First American Warranty is always an adventure, but dealing with Stepan's made it a lot easier. 2 different companies tried to fix an issue with a blower motor before Eric diagnosed the correct problem. Great communication during the entire process and mindful of my wife's "no shoes in the house"rule. Request this company if you want a more efficient process. read more

We were assigned to Stepan's A/C and Heating services through our (FAHW) home warranty as our HVAC stopped functioning. Eric from Stepan's A/C called us promptly to schedule our appointment. He arrived on time, was respectful, communicative, and seemed to be very knowledgeable with what he was doing. He was able to diagnose the problem and was very thorough in ensuring he addressed and fixed the problem. He had to call in Stepan, who arrived quickly, and they worked together to ensure the issue was fixed. They informed us on what the problems were, what work they completed, and even took pictures they took on the condo rooftop (where the A/C was) to show us what we were unable to see up there. Both Eric and Stepan were really nice guys and did such a thorough job I wouldn't hesitate hiring them again. If i have any additional work to get done on our HVAC, i would even request our home warranty company allow us to work with Stepan's A/C. Would easily refer them to others as well. Thanks again Eric and Stepan. Really appreciate your help and professionalism! read more

Stepan and his team are amazing! My family and I recently moved into our new home and we had issues with our A/C unit. He and his whole staff are extremely kind and helpful. From making the appointment, to fixing the actual issues with our unit. I definitely had a wonderful experience with them. Stepan and his colleague showed me in detail what the issues were, why they needed to be fixed, and gave us a plan on how they were going to fix things. I truly appreciate someone taking the time to explain and actually show me the issues and then also show me what they are doing as they are fixing it. Stepan really showed me that's he's extremely knowledgeable at his trade, and that he also an honest person. I'd definitely recommend Stepan and his team for all your A/C issues. If you're looking for a great A/C repair company that you can trust, then Stepan is the guy to call. Thanks again to Stepan and his team! read more

I was referred to this company by my uncle and I am so happy with the services they provided. I have two AC units on my roof top...one side was not working at all and the other side was clogged up leaking from the drain pipe. I was able to get a next morning appointment and their technician, Araik, showed up within the time range scheduled; which was very important to me, as I needed to get to work ASAP after he was done. Araik was super efficient, knowledgeable and professional! He got the job done entirely in less than one hour. Their charges were also very reasonable. I will definitely reach out to them again anytime I have any AC and/or heating service needs. Overall, I highly recommend this company! Thanks guys!! read more

Couldn't of been more kind. Did an amazing job. They went above and beyond. Would 100 percent use them again and recommend them to anyone . Great service read more

This company is reliable fast and friendly. My air-conditioning went out and this company was provided through my home warranty. They arrived next day and quickly diagnosed the problem. The technician was respectful and took his shoes off at my house and made sure everything was functioning properly before he left. I highly recommend them and would pay for their services outside of the home warranty if needed. read more

Stepan is very responsive and very efficient. I called my home warranty late at night and referred STEPAN's company. They called me early morning and manage to squeeze my appointment same day. They come on time and showed me photos of what my AC looks like and showed me also what and how they manage to solve the problem. I would highly recommend the company for being honest and very efficient on what they know best. read more

I was prepared to HATE this guy! The AC stopped working in a recently purchased house so the ol' "home warranty" kicks in. If you are familiar with "home warranties" you know they are an exercise in frustration (and that's why none of them get over two yelp stars)(they suck!!)... but you get one when you buy a house so you at least have to TRY to deal with these people whose main goal is to deny your claim. (Kind of like regular insurance but these people are really fuckers.) Anyway, it's the insurance company that sent Stepan out so I was pretty sure he would make things as difficult as possible... and he didn't. He quickly determined why BOTH AC units had stopped working, switched out two parts, didn't fuss over the fact that the insurance company did not know that it was a problem with TWO units. He cam out on time with a good attitude... isn't that half the battle? read more

Wish we had the same experience as everyone else.. Our home owners insurance assigned us to Stephan's and the earliest they can get out to us is 5 days from now. I get it's hot and they are probably busy, not why the 1 star rating. The rating is for the extremely rude person we spoke to on the phone, she must be stuck in an office with no AC, she was absolutely no help and was just downright rude. If it were just me I would suck it up and turn my house into a nudest colony for 5 days, sorry neighbors, but I have 2 very young kids and was just hoping for a little sincerity. Called home owners back and they assigned us another company that should be here tomorrow. Wish me luck! read more

My ac broke down right after I moved in. Eric came and was so polite and cautious. Went around house to not disturb. He came, identified the issue, came back the next Monday, fixed perfectly. Super polite, clean, careful. Now i will keep them forever for all Ac issues. They are my favs! Found them thru my home warranty but keeping them as my go- to AC experts. Super honest human beings. Very grateful for Stepan and Eric! read more

Stepan is amazing! He is friendly, professional, and highly skilled!! He has serviced our AC through our home warranty company and we would never have anyone but him in the future. He listens, is reliable, goes the extra mile (came same day during a heatwave) and knows what he is doing!! He is honest and ethical and we trust him! Another company that we contacted out of desperation, before the same day appointment was secured, "misdiagnosed" and tried to say we needed a whole new unit ($3000)...thankfully we did not use them. When Stepan got here (same day and on time), it ended up being a tiny Capacitor that was fully covered!! Immediately we had cold air again!! Stepan's family business is highly recommend by me! His wife answers the phone, and she, like her husband, is so kind...you can feel that they really care!! STEPAN's is amazing!!! read more