Throughout my home renovation journey, I have found that both skillful and reliable contractors are very hard to come by. Often you only get one or the other. With Step & Rail, I have really hit the gold mine to find a group of contractors who not only have outstanding craftsmanship and expertise in their trade, but also the education and experience to really help find solutions and carry out your vision if dilemmas arise through the fabrication or installation process. Eric's work ethic and dedication is reflected in the fact that he personally drove out of state quite a distance to hand deliver the mold to my staircase to ensure it was in safe hands. Eric and his team (Ishmael, Gabe, John, and Andrew) have handcrafted my bespoke double curved glass staircase with the near precision of machine work. The results were absolutely beautiful and surpassed my expectations. But above all else, Eric has personally seen to it that all my concerns were always addressed and never failed to respond to my messages within a 24 hour time frame. If Step & Rail ever took on other services under its wing, I would hire them for all my renovation needs. Their customer service is to a ring setting as their resulting product is to the jewel, both important and both complimenting the other. read more