This will be the odd review in a sea of 5-star reviews. I will start by saying I was a mechanic when I was younger, I recently rebuilt two classic vehicles and I have simply reached an age that I can pay for these things to help free up time and stress so here I am getting a simple job done. I was impressed when I first walked in, lots of great-looking rigs outside and inside the shop. Great showroom, and everyone seemed very knowledgeable. I have a new 2023 Ford F-250 that had a Carli 3.5" lift installed when I bought it. I wanted the front dropped 1" (yes, actually went to get it lowered). In addition, the adaptive cruise radar sensor was misaligned by a previous shop with a winch install and they agreed to fix that issue as well for an extra fee. They looked at my truck, the guy who helped me looked up a set of coil springs online that could replace the Carli's and give me my 1" drop and I was quoted a price for springs and labor to drop the front and repair sensors. It took them one day to get the work done and when I picked it up I was surprised to find the front 1/4" taller (not the 1" lower I wanted). The guy that ordered the springs was not there but someone else looked it over, at first they told me the springs needed to settle. I was a mechanic in my younger life and I know that there are no coil springs that will "settle" 1 & 1/4 inches! They eventually looked up details on the springs they ordered and realized the springs were not correct.
The owner, Dimitry, said he was sorry and that we would need a set of factory "Tremor" model springs and that he would get them swapped out without charge. To his credit, he simply wanted me to be happy and get the look I wanted for the quoted price even if he had to eat the price of the new springs. It turns out that when they put these new springs in they also aligned the truck (which was new and already aligned) but it was appreciated. They informed me that I was not charged for the alignment since the tech did it without asking first. In my mind I figured that if the truck entered the shop well aligned it should leave that way and I would not think it would be an extra cost for quoted suspension work but whatever. As soon as I left the shop the alarms on truck went off stating the cruise radar and parking sensors were blocked, it braked suddenly when nothing was in front of me and at one point it accelerated towards a car in front of me on cruise because it thought there was no car there. I was not happy as that was a $300 repair they said was all good. I immediately returned to shop and found the sonar unit angled to the right and appeared to be misaligned. They re-adjusted it seemed to work afterward. (It has since had several issues that I fixed myself by trial and error readjustments at my home).
So, I finally found a set of factory springs I needed, I bought them online, drove to 45 mins each way to pick them up and returned the truck to the shop. This also entailed two more Uber rides to and from shop for this extra service totalling $60. They swapped the springs, credited me the $460 I paid for the wrong springs and the truck looked great! I was happy.... until after about week of driving it was clear the alignment was off. It was pulling and the steering wheel not centered. When I called and asked they said they did not re-align it with the new springs but that they "checked it with a tape measure" and it seemed okay. They knew it would require realignment after changing the springs and caster bushings but did not do it and just hoped I wouldn't notice? The steering linkage at minimum needed adjustment. They said it would be another $150 charge and I would have to bring truck back to the shop. This would also mean two more Uber rides to and from for another $60 not to mention all my time in and out of the shop just trying to get what I paid for in the first place. I will not be taking my truck back to their shop for a re-alignment. Despite how impressive the shop appears to be, I was quoted a price for a simple suspension job and sensor repair and neither were done correctly the first time nor the second time. I spent hours of my time, multiple trips and Ubers and the truck drives worse than it did when I brought it in - but the front lift is correct at least. :-/ read more