Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

I took my car in about a month ago for an oil leak and catalytic converter. It took almost three…read moreweeks to get my car back, and my car is still leaking fluid. The catalytic converter is replaced and now working, and the check engine light is off, but my car is still leaking when I drive. I had to take it back not 4 days later. Still waiting to get my car fixed, and it's been a week. Service time is long. Communication is not so great. Price was decent.

Aprox 20 months ago your shop rebuilt the transmission in my Chevy Silverado. Within 2 months it…read morehad to be towed back to your shop twice due to the transmission going out. I was very understanding and waited patiently for my truck to be repaired. Recently my transmission started slipping again and I brought it back to your shop. The fluid was changed and I was told an adjustment was made. I was told it was shifting normal again. It did not even make it 10 miles before the problem started again. The transmission was out of warranty as they offer 12 month 12,000 mile warranty but I would expect a rebuild to last more than 19,000 miles. I am retired and it is my daily driver. I do not tow or plow with this truck and it is definitely not abused in any way. I am very disappointed I only got 19,000 miles out of a $3000 rebuild and had to pay the expense of having it towed back tour facility twice within 2 months of you fixing it.

Before I went to Gattshall Firestone always worked on my Nissan until I started having transmission…read moreproblems,Brad the head mechanic recommended me to Gattshalls so I contacted (George) the owner he agreed so I had it towed to his shop. First (he started the car and backed it) into his garage and promise to check it over a few days later called and explained the problem however needed to order parts he kepted changing the total price then mentioned he does not accepted credit cards or checks.A few days later he called saying saying the parts are installed but my car will not start up he suggested my car be towed to Jackson Nissan after one week they could not fix the problem. I suggested Firstone worked on it unfortunately was unfixable.To make a long story short I paid Gattshalls over 1800 dollars and he ripped me off PLEASE DO NOT GO TO GATTSHALLS IS A SHADY BUSINESS MAN I believe he lies covers up for his lazy mechanics

Got my explorer back a month ago, had major issues from the start after i paid the 3000.00 bill i…read morehopped in my suv and was missfireing bad then he tells me i should have a qualified tech look at it, i was pissed off at that moment so i left to have a qualified tech look at it and my 4wd light was flashing it was by no means drivable by the time i got to work the next morning would not go over 30mph courtesy in tucansha mi fixed my issue for 250.00 it was the o2 sensor plugs were reversed so now it running ok not really sure how they test drove my car to verify that the transmission was good. I called them to bring it in for the 4x4 light that was not on prier to transmission repair they had it for 4 more days and i called them they advised me they were tapping on the ground wire and it fix the issue. I literally drove out of the bay and it started flashing again as of now my transfer case heat shield is broke there was a green wire cut and clean copper exposed it a senor wire that goes in transfer case. also well i was under my car looking i could hear a significant exhaust leak so i notice when they pulled the driver side exhaust out they broke the oem bolt and drove in a 4 inch bolt and the spring is missing the other bolt is hanging there. As for the transmission thats ok but the installation or removal process is disgusting the now there is a oil leak between the transmission and engine most likely the rear main seal was not there prier to trans repairs as i have done oil changes on my own vehicle for over 10 years and in under there every 3 months. I have had 3 transmission replacement in my life twice at amco transmission for just over 2000.00 for similar vehicles they even cleaned and painted the transmission gold at amco and gattshall honestly they did not even clean the fluid up they spilled all over the other suspension parts i even doubt the pan will last a year with the rust on it. I would have paid for a new one if they called me to tell me i needed one. I will also be calling the dealership to see if they did not just swap the transmission and transfer case, if so they will be hearing from our family lawyer. So now my 4wd light flashing 10x still and in taking it this weekend to spend more to fix the exhaust leak on driver side. I had this car since new and i know every thing thats been replaced or worked on these were specifically from removal prosess.

Jim was so helpful and took care of my Jeep needs quickly and reasonably priced. 5 star service all…read morethe way!! Thansks

I took in my 1968 Firebird they charged me $235 to "check it out", They ruined my brand new $1100…read morepower steering system. It's now leaking I would not recommend the shop.

We took our car to Larry for the first time less than a week ago. This guy is amazing. The…read morecommunication, prices & timeliness are just the tip of our great experience. He also listens, knows what he is doing & cares. What i like is that he is honest & upfront. He is fair. The In God we trust motto he has is not just words. This business & guy can be trusted & is reliable.

From the owner: We are a community oriented family business with reasonable prices. We care about our customers and…read moreour quality of work.