Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

My family and I were driving back on a long road trip when we hit a pot hole and heard some…read moreworrying noises from our wheels. We quickly searched for a repair shop to get it checked out and Expert Automotive was able to get it up on the lift and checked out as soon as we arrived. Phenomenal, responsible service! We need more shops like these!!

I've been taking my vehicles here for many years! I trust no one else to work on my vehicle. If it…read moredoesn't need something fixed, he'll explain why.

Needed new rack and pinion. And fix my exhaust. Jim said his son did the work. Yeah well I payed…read morefor brand new car parts. I took to another mechanic after Jim. Because my whole muffler fell off the next day. Was told and witnessed I paid for shit Labor and Rusty Used Parts. Do Not Recommend.

I am so very pleased with the service I received here! I was able to bring my vehicle in quickly…read moreand the repair was completed in a short amount of time. Jim was very pleasant to speak with. I will definitely be a return customer!

Fosters replaced an oil casing on my van when doing so they removed the intake manifold and cracked…read moreit on both sides where they bolted it back on. They have refused to fix replace it stating it is not a big deal.

I needed a break line fixed on my old Ranger and know very little about cars. I spoke with Dave on…read morethe phone and he gave me a very wide range of what it might cost to fix (he hadn't seen it yet) I dropped it off late Friday and it was ready Monday afternoon. Very very happy with the entire process and the price was cheaper than the lowest estimate I was given. Finding someone to service your personal property can be very stressful and I am so happy to have found an auto shop that I can trust. I will be recommending them thank you

Staff was friendly, thorough, and informative! I trust them to make sure my vehicle stays running…read moresafely.

These guys are professional friendly and do quality work for a fair price. They take appointments…read moreand stay on schedule. Modern services with technology based reminders, updates and quotes.

It will not let me rate you establishment 0 stars, therefore you get 1 star for the following…read morereason: Thank you Buege family for firing my Father, Steve Whiting. After 25 years of dedication to the Service Department and to the customers in Eaton Rapids and NEVER calling in, you let him go because he asked you for help. Shame on you for letting down the customers, employees and their family's that gave their life for your establishment. Your actions will now result in failure. Watch out customers and future employees, you are expendable. I would recommend another dealership like Team One in Charlotte or Shaheen Chevrolet in Lansing :)

Dropped a vehicle off her yesterday and the service people were very nice. Had to drop vehicle in…read morethe middle of their lot, because my truck is so big. The mechanics came out and helped me push the vehicle.

If I could give zero stars, I would. The receptionist was rude. They did not complete the repair on…read moretime. Not happy with their performance at all!!

This shop is as good as it gets the owner is honest and trust worthy. They work on the truck I…read moredrive every day so I'm putting my life in there hands!! And yours because I'm running that truck up and down the street.

Horrible shop. They kept telling me they would have my car done next week. It has now been 2…read moremonths. I called in every week just to hear "next week" again and again. Called my insurance and canceled the whole thing with this shop and instead went to another shop and he got it fixed in 3 days. Very untrustworthy shop. Avoid at all costs!

Let's be honest there are a ton of body shops to take your car to. But how many have been owned…read moreand operated by the same guy as Mackey's. Al Mackey is an honest and terrific guy. He only hires skilled automotive craftsman that can make your car look better than it did before whatever unfortunate mishap it was involved in. I have personally seen Al argue and win with the insurance company on how they wanted to not pay to get something right and Al wins. If you don't care how your car looks or if it rusts out 1 year later because some guy just learned how to paint did your repair then take it to one of the 30 other body shops. If you care about getting your car back and having the right work done and the repairs lasting then call Al or stop by for an estimate. I hope to not get in an accident but if I do there is no question I'll be on mechanic street at Mackey's