Service and honesty have dropped off at KM. Was recommended there but apparently there is no room…read morefor new customers. Service takes WEEKS and is often done wrong or not at all. Bring your own parts and have a list (even if its one thing) because your vehicle will sit there for weeks until you get a call saying, "what was wrong?" Or "it's done" when it is not. Charged for wrong parts, jobs are continuously done wrong. They claim they want to save you money, but they want to see you coming back over and over for the same problem. When you're constantly taking time off work because KM has had your car for almost a month, or when you have to keep coming back because the job was done incorrectly, that's not saving money. It's racking up man hours that you pay for, when the job was simple and ANY OTHER mechanic could do it in a day or two, at KM you'll be charged exponentially because man hours are through the roof. And when you have to bring it back because it was done sloppily and incompletely this does not save money either. Do yourself a favor, find another mechanic or do it yourself.

From the owner: brakes, engine, transmission, alignment,read more

I found this auto service garage to be the best in this tri-county area: High quality, prompt,…read moreefficient, honest, knowledgeable, and friendly service. The mechanics are professional and hard-working.

On 12/20/2025 I had an appointment to swap 4 mounted tires on my 2024 Chevy Silverado 1500 (Factory…read moreRims and Sensers). The appointment was 30 min. late to start. I was told i had a bad senser but received a notification on my Chev App the tire was low when I gave the OK to change the senser. According to Google this could not occur if a sensers battery was dead as I was led to believe. Also there is a 13 lb. difference between left front (45) tire pressure and right rear tire pressure (32) when I left and also after driving on Rt 490 at 70 MPH. for 60 miles. Mfg. recommend 35 PSI. I will never do business with Saddam's in Perry again!!!! Note: I am sharing my dissatisfaction of my experience with everyone i come in contact with because I have been financially taken advantage of and miss lead.

From the owner: Sedam Tire proudly serves the local Perry, NY area. We understand that getting your car fixed or…read morebuying new tires can be overwhelming. Let us help you choose from our large selection of tires. We feature tires that fit your needs and budget from top quality brands, such as Bridgestone, Firestone, Goodyear, and more. We pride ourselves on being your number one choice for any auto repair.

Found a screw in my tire and this was the closest shop I was too and it was a God send because we…read morewere in and out of there fast with the most friendly honest people and it didn't cost an arm and a leg, I highly recommend and I'll be using this shop if I have anymore problems.

Every time I've gone here, the mechanics are great, professional, and always go the extra mile to…read moremake sure they've not only fixed your issue, but have done an inspection. on the car and any problems they'll show you on the car itself and even give you advice if you want to fix things yourself. Monro in Leroy NY is the only place I'll take my car now.

These guys were awesome! We live in Buffalo but were visiting family in Rochester. On our way home…read morewe noticed our tire was going flat. By luck we pulled in here, to inspect our car and get off the road. They were closed but by chance a gentleman was doing inventory or some extra work. He came out to see if we needed any help. He got on the cold snow covered ground and went to work locating the hole. He quickly determined he could patch the tire for us and did so. He could have stayed inside we would have never known he was there. We knew the facility was closed, we just pulled in to get off the road. This good Samaritan came to our rescue and boy was it cold outside. Thanks for your help!!! We would have been stranded forever because we didn't have a spare tire. You guys are the best.

Chili Automotive is fantastic!!! They go ABOVE AND BEYOND ! Multiple people there have ! I trust…read morethem with all my cars needs. I have Mercedes and the dealer said what I needed done. Chili Automotive took a look at the recommendation and could specifically say why they thought it wasn't needed at this time. They noticed a tire that they put on was different the next time I came in and asked me if I changed it and I told them no asked me if someone else had driven my car and I said no until I realize I was at a hotel and then valet kept the car in a parking garage for three days. He actually called two places and gave me the number of a third for the type of tire that was sold in Ohio. As a single mom, I didn't have a ride home. The owner drove me home so again they go above and beyond. Elisa

this is one of there favorite deceptions. you take your vehicle in for a check engine light. they…read moredo a diognostic and tell you it needs an oil change . they charge you for both, then reset the engine code . within a month or two your back with the original check engine light.

Chris was honest, fair, and did quality work. Would go back for my auto needs. Had all rotors and…read morebrake pads replaced.

I have purchased 3 vehicles from this dealership and have had terrific customer service. The sales…read moreprofessional, Shane, is just that, professional. He has worked with me on price and has had the vehicles delivered to my driveway. I live hours away from the dealership. I did not hesitate to refer my daughter whom has purchased 3 vehicles as well.

My 85 year old grandmother has leased two vehicles in a row from Bob Johnson in Leroy…read more She just took her car in for NYS inspection, she likes going to the dealership she leases from. The car is just two years old and has 7,000 miles. She picked up a nail in her tire unexpectedly, it was holding air and she never knew until a tech pointed it out to her. She asked if it would still pass inspection and they told her no, absolutely not, and quoted her almost $600 for two tires mounted, but they didn't have them in stock and asked her to come back. They told her the vehicle was safe to drive, however. I heard this story from her and immediately phoned the service department and left a message. They did not call back in the 3 days before her appointment, so I pulled the nail myself and plugged it. It was on the flat of the tire, not the sidewall or the edge. It was holding air very well and I explained to my grandmother to call the service department and tell them her grandson had repaired the tire and she'd like her sticker, having already paid for the inspection. When she went into the dealership on her own (I was at work, regretfully) they pressured and bullied an old lady into purchasing one tire for a 7,000 mile old car with practically brand new rubber. These tires had already passed the tread depth check and the plug was strong, but when a mechanic tells an old woman she NEEDS to pay this money, she complies. I will be encouraging my grandmother to take the vehicle elsewhere from here on, and I want to get the word out that Bob Johnson in Leroy is taking advantage of elders.