This management company has an incompetent lady working here named Michelle. Not only is she a rude know it all, she gives attitude whenever you have problems she's paid to take care of. This company advertised "new carpet" that a professional cleaner said looked 6 years old. They gave us misinformation to get us to move in only to be told sorry, we made a mistake. Not knowing the correct information to me says you are incompetent at your profession. They made sweet promises to get us out of our lease so the units owner could sell the unit just to fall short on their end. We cleaned the unit better than when we received it and this lady was trying to charge us again for cleaning and potential painting. They basically tried to use our deposit to upgrade unit and fix existing problems to try and sell it so they can get their comission. It's really sad to see companies not give a shit about the properties or tenants they manage. If Michelle was half the property manager than my gf is then living in this unit would have been a great experience. There's nothing worse than a lazy white lady that feels she's better than her tenants when she sucks at her job. Maybe if companies like this weren't so money driven and cared more about what their job entailed and the people they are serving, then this company wouldn't have left such a bad impression with us. Nigel, the nice guy that came to our unit after we moved out mentioned a slight medical marijuana smell lingering from small room yet said the rest of the unit smelled fine. I can't speak for the roommate that rented that small room but now Michelle claims the rest of the unit smells as if it would spread instead of dissipate, then suggested she needed to charge us to clean the old ads carpet we just paid to have cleaned by a 5 star yelp company to get rid of the smell then said she might need to paint to get rid of the smell. Open a window or burn an incense you idiot. Depending how this all plays out we may just report them to the van. Funny how they were fine giving us a shitty condo that wasn't as advertised with a lot of issues then want to have a standard of what clean is to take our deposit. Where was that standard of clean before we moved in? The previous tenants left shit behind in the garage, storage closet and new water heater and it was all good with management when we moved in. If this lady doesn't represent the quality of work standard that Steele is trying to bring then I'd suggest firing this lady and getting a real manager that actually wants to manage, instead of a lazy person that wants to act like a know it all with a horrible attitude. read more