As a man, one of the worst calls you can get is a call from your wife and she is stuck somewhere…read morewith a flat tire and you can not get there. I had this happen on May 11th. I knew she was safe in a parking lot, but I still needed a solution. I called the Goodyear Auto Service location which was 4/10ths of a mile from where she was stuck. They went above and beyond. There is no other way to say it. They had a guy at her location with an air tank in 15 minutes. They inflated the tire enough for her to drive to their shop without doing damage to the rim. Within an hour they had her tire patched and she was on her way. I can't say enough to thank this business and how they conduct themselves. I would not hesitate to use them in the future, send people to them and be a reference for them. In this day in age, businesses who act like this are far and few between.

I need general auto repair for my mother's car quickly. Sales associate, Tony provided great…read morecustomer service. He was knowledgeable, patient and I felt like he listened to my concerns and provided options. I would use this location again.

Did a brake replacement today, the wait is long but Ms Anthony who helped me did a wonderful job…read moreand the wait is worth.

I came here today to get the first 5,000 mile check for my SUV. I didn't really know what to expect…read moreother than what my friend said about getting an early schedule online. I got the 8AM sched. Got there around 7:45AM, lots of parking slots. Walked up to the service area, found a service advisor right away. She put it some information on her tablet and asked for my address and number and took photos of the front and back of my car. Then she said she'll pull over at the front with my car when it's done. Waiting area had a decent amount of spread out chairs, was able to sit away from other customers who were yakking without masks. In about 30minutes or so the service advisor was back. She was super nice and explained the recommendations and I was on my way home. Stress-free experience, I didn't have to argue with anyone, the staff I talked to was knowledgeable, my appointment showed up in their system without problems.

Overpriced and Dishonest Service…read more Dropped off my car and told them it needed a TPMS sensor replacement. They still charged a diagnostic fee even though I told them exactly what was wrong. Then they claimed my coolant and brake fluid needed changing, both were done less than six months ago. I ended up paying over $300 for one TPMS sensor on a 17 year-old car. Ridiculous and disappointing. Feels like they care more about upselling than honesty. Won't be back.

If they tell you work needs to be done, don't even consider letting them work on your vehicle…read morewithout a second opinion. Two issues magically became zero issues when I got a second opinion. $1200 became $0 when I went to my regular auto shop the next day.

MBW did a fabulous job! Had my truck fixed 5 days early. Calvin and Daniel kept me abreast of the…read moreprogress at least a couple times per week. Not counting the update texts I received as well!

I got an estimate here for my car repair. That was fine. Took a few days to even get that but…read morethought it was a god sign because they were busy. Took over 6 weeks to get an appointment slot. They said that they would have my car for 8 days. My insurance did not cover a rental car for various reasons so I had to pay for rental out of pocket. I called the shop on the 7th day to receive a status update. I had called and emailed on at least 9-10 occasions to receive an update with no replies. On this day I was informed that my car was "disassembled " and would not go to the paint shop until another 5 days..then after calling and speaking to supervisor Daniel, was told that my car would not be ready until the 17th, making an 18 day service period total all the while I am paying for rental car..and after no courtesy call for an update on the repair. I asked for my car back and they said it could not be done. When I offered to pay for reassembly I was then told my car would be ready for pickup in 2 hours --indicating to me it was never even started for repairs... Poor service/ bad communication/ am not taking my car back here..please be aware.. Then--when I picked up my car since they would not have it done on time...there was a nail with a washer in my tire! I know that I didn't bring my car in with a nail in the tire! I noticed because it was making noise as I drove away...so I immediately brought it back to the shop and it was denied...

I spoke to the woman on the phone and had it all planned for my car that wouldn't start to be towed…read moreto Precision. I specifically told them multiple times over the two weeks that they had it to please run a full diagnostic and do whatever it needed. I don't believe they did anything except replace the battery and charge me over $400 for it. Finally after two weeks, I get my car back and the tire is low and the dash is telling me service required and past due, AC is leaking, and the horn doesn't work. I don't think they did anything at all except the battery. I will definitely not go back!!

***UPDATE REVIEW!!!*** - From Disappointment to Redemption: A Complete Review of My Experience at…read morePrecision Tune Auto Care (Dawson Rd., Albany, GA) On Friday, May 30th, I left Precision Tune Auto Care feeling frustrated, unheard, and disheartened. What began as a routine oil change and windshield wiper replacement ended with a cracked windshield, a broken promise of follow-up, and a sinking feeling that I had been left to deal with the damage alone. I shared that experience publicly because I believe in truth-telling. I was honest about what happened and how deeply disappointed I felt. As a single mom, that kind of unexpected damage--and the lack of accountability--cut deeper than just inconvenience. In that moment, I questioned the decency and integrity I hoped to find in any business. But now, just a few days later, I'm writing to share the other side of the story--because something powerful happened after I hit "post" that day. Later that same evening, I received a call from Brian James, the owner of the Dawson Rd. location. We weren't able to connect until the next day, but once we spoke, everything changed. Brian didn't call to defend or deflect. He called to listen--really listen--and to understand what had happened from my perspective. During our conversation, Brian shared that he, too, had once been in a similar situation as a customer. That personal story let me know he wasn't just trying to smooth things over--he genuinely understood the frustration and disappointment I felt. He validated my experience and took immediate responsibility on behalf of his business. Within minutes of our conversation, he offered a full windshield replacement at no cost to me. More importantly, he followed through. Every step of the process, he kept me informed. I never had to chase anyone or wonder what was happening. What mattered most wasn't just the resolution--it was the way he handled it: with urgency, compassion, and respect. Brian didn't treat me like a problem to solve. He treated me like a person who deserved to be seen, heard, and made whole--and he did exactly that. This experience reminded me that while mistakes happen, what truly defines a person--or a business--is how they respond when things go wrong. Brian chose accountability. He chose to make it right. And in doing so, he restored more than just my windshield--he restored my trust. Because of him, I have no hesitation about returning to this location in the future. I believe in second chances when they're earned--and this one absolutely was. Thank you, Brian, for leading with character and care. Your actions speak volumes. Psalm 34:15-16 still stands--and today, I can say with full confidence: I was seen. And that's on everything!