Warning: Please Avoid this restaurant!! In addition to the rudeness and disrespect to its customers, the owner obviously is also dishonest and a racist. My friend didn't apologize and we will come back to clarify that. He clearly said he didn't apologize. You treated him differently because he is white. You are a racist for sure. If I could give this restaurant zero stars, I would. The service was appalling, and I was treated with disrespect from start to finish.
First, customers are required to prepay and add a tip before receiving any service. I left a 15% tip expecting at least basic courtesy. After i paid for food including tips of about $52. I asked the cashier for water, he pointed me to the soda fountain. I pressed the button labeled "water" but only got lemonade. The design of buttons was confusing.
When the waitress delivered our food, I explained the situation and asked for water. Instead of simply bringing us some, she blamed me for "not paying for lemonade," and then told me to speak Chinese because I am an Asian woman. I even offered to pay extra for both lemonade and water--yet she still refused to bring water. Instead, she coldly repeated that she could "show me how to get water."
This unhelpful back-and-forth dragged on for three rounds until my friend finally followed her to the machine. All the while, the restaurant was nearly empty, with only one other customer, who overheard and even shouted that he'd pay for our water.
At the end, no real service was provided--other than dropping food on our table. I left my meal untouched, humiliated by the experience. The food didn't even look that good.
In a country where tipping is expected everywhere, this restaurant shows no understanding of what service means. Forcing customers to prepay tips while delivering zero care or respect is unacceptable.
Below is a review i copied from Google review from another customer.
azucena ramirez
1 review. a year ago
I have never been the type to go and write bad reviews about small buisness but this restaurant over stepped and was extremely disrespectful towards me and racist I over heard the owners talking about how they hate latinos and they asked me how many tacos I wanted ? If you eat here reconsider it because I felt extremely disrespected. read more