Absolutely fantastic. I made a reservation on the website. If you've ever tried to rent a van, it's…read morenot easy--even at the airport. Price was great, so I crossed my fingers. I went in on and everything was in order. The office wasn't posh, but it was clean. I was in-and-out in less than 10 minutes. Here's where it gets amazing. I was planning to take a sofa to my daughter in NC. When I got it loaded in the van, we found out that the sofa had mice ;( so I dumped the sofa at the curb and returned the van expecting to pay for one day per the rental agreement. No worries. When I got back and told about the sofa. He said no charge! Could not believe it. He was so nice. "There's no way I would charge you since you couldn't take your trip." I'll be back for sure!

I called the Bargain office in Broomall at 11:00am on a Saturday office to see if they had any cars…read moreavailable. They did. I walked in at 11:20 and had my paperwork done and was in my car by 11:30. Very fast, courteous service. The car was a Nissan Sentra. It was clean and worked well except for the parking break dashboard light -- which would sometimes go on and beep at low speeds. I returned my car Tuesday at 8:10am and was once again out of the office in five minutes. I'll return here if I need another car.

If you have a car accident do NOT rent from these people. They will tell you that they don't have…read morea car for the daily rate that your insurance company is paying. They will give you whatever they want and then charge you coverages that you will be responsible for. Its common practice with this rental car place. It happened to me twice. Other rental agencies accept what the insurance company is paying and don't take advantage of you like this enterprise place. They take advantage of the fact that you are stuck without a car and upset ftom the accident....very sneaky. I called the insurance company and told them about it...

I recently rented a car from here for a business trip. When we got there, they gave us a…read morecomplimentary upgrade to an SUV which was good because that is what I am used to driving. It was nice enough and had heated seats which were a nice treat, but the outside could have been cleaned a little better as there was a good bit of bird poop right above the driver's side door. Other than that, everything was great!

I came to this Hertz location in order to pick up an existing reservation for a full size suv while…read moremy car was having some work done. When I arrived (two hours early) the agent was apologetic in her news that they did not have a Full Size SUV on the lot. However, she was speaking to her manager as I was walking in as an effort to make the reservation correct before I arrived. Instead of lying to me that a Nissan Pathfinder or Ford Escape was a Full Size SUV this Hertz Location offered to pay for a Lyft to send me to the nearest location with a Full Size SUV. They went above and beyond my expectations for fulfilling my reservation request and even with my early arrival they still were able to make a resolve for the issue. I have rented lots of cars. When this has happened to me before, the agent would lie and say that's the class you reserved or that they're completely sold out. Even if they had another car in the class I rented at a nearby location they never offered for transportation between the offices. This Hertz location went above and beyond. Best of all; they were honest.

UPDATE: I contacted customer service as suggested by Enterprise. There was no follow-up and no…read moreresolution from the office. Definitely do not recommend! --- Not a great experience at this Enterprise Rent-A-Car office. The checkout process felt rushed, and the customer service agent was brisk with me. He alluded to my "free upgrade" as if I had asked for it (I guess the car was more roomy then the compact car I wanted?), and seemed a little annoyed when explaining the different insurances to me. I'm not often renting cars, so I had a few questions and didn't have a strong preference between the cars available - I just said to please give me a clean and reliable one. Well, the car I was given failed on both accounts. The silver Nissan Altima I was given smelled like an ashtray and was dirty inside. I'm not exaggerating when I say I had to drive with the windows down for the day of the rental to get the smell to a manageable level. I'm a non-smoker and do not appreciate sitting in somebody else's old smoke that was completely soaked into the seats, so my hair and clothes smelled of cigarettes when I got out. For some reason, there was a warning light that I didn't notice at first, but a warning about the front collision detection came up every few miles during my trip. Not only was it annoying, but I wasn't sure if I can feel safe in the vehicle. I didn't interact with the staff when I returned the car because I had to leave early for the airport and used their convenient key drop. Wish I had a better experience and probably wouldn't return to this location for a rental.

We used to love going to this Enterprise, but during our recent rental, they tried to give us two…read morejunkers before finally letting us use a car that works. They were also unresponsive when making calls, and finally overcharged us for the tolls even though we used their transponder as directed. This is a bad location. Stay away at all costs. UPDATE: Hey there, Chad - too little, too late. I already called your customer service line and they ignored all of my comments, stating that they had no control over this location's practices. Good luck with your job at this shoddy franchise.

Ordered moving supplies online. Went in for pick up. Staff pulled order quickly and helped bring to…read moremy car (without me asking). Even brought out the printed list that I brought with me (super helpful as I'm getting reimbursed).

I can't say enough good things about the people who work at this Uhaul rental location! Candace and…read moreJudy's customer service was exemplary. They helped me work through a tricky rental situation-- two moves in one week to and from New York during the busiest moving week of the year-- in a way that saved me money and made the whole experience much more pleasant. I have used other Uhaul locations and other truck rental facilities (Home Depot and Lowes) in the past but will never go anywhere but No Hurts for future truck rentals. The truck itself was brand new (only 700 miles on it), and the rental process was super convenient. We picked up before hours (at 6am) and dropped off after hours (around 10pm) and were able to navigate both processes smoothly using the Uhaul app. Candace walked me through the process and checked in with me during the rental to make sure things were going smoothly. Both Candace and Judy were extremely helpful and a pleasure to work with! This place has my highest recommendation and made a grueling moving process much more pleasant!

Took the whole family on trip so we needed a 15 passenger van. We decided to use Green Vans. We saw…read morethat the company had great reviews. I'd have to say it was well deserved. The van was very clean. The process was seamless online and they kept in touch with us through out. The 15 passenger Ford transit ran like a beauty on the road no issues and wasn't even rough on the pockets when it came to gas. I'd recommend if your taking a large family on a trip try these guys I'm sure you won't be disappointed

GREENVANS is LEGIT!! Philadelphia Location!…read moreI thought it was a scam. I searched all over trying to find a van that could hold 9 people to travel to a family reunion in Virginia Beach and came across Greenvans. I was scared to inquire because I have never heard of Greenvans. I went straight to instagram and saw a bunch of pictures but it looked like it was something for BAND members only, but anyone can rent. It is a regular rental company just like the others but BETTER! From the initial interaction to the pickup A+. Easy process, love the ride, comfort and very spacious! Budget, Enterprise, Avis, Hertz, National Car Rental, Rent-a-Wreck. Thrifty WATCH OUT! BEST DECISION I HAVE EVER MADE! Andy, Juli and Damien. Thank you

AWFUL!!!!! The reservation was made DAYS AGO, we called many times before driving an hour and no…read moreone picked up! We get there and the woman says, they don't have cars. The reason why they failed to pick up was because they were busy. Busy with what? Customers are sitting at your location with no cars available. You are clearly without admin work, because you have no cars available. This is shady and this shouldn't be legally allowed, people reserve and no cars are available, talk about bait and switch. You're accepting reservations and wasting people's time, while ignoring correspondence to avoid accountability. I DO NOT RECOMMEND THIS LOCATION. They have the audacity to send you some generic message when you write a review, give me a break. Time is money and it's not right. I'm tempted to report them to the state and BBB, this is unacceptable. According to my friend this is a common occurrence at this location, hence why we tried to call prior to driving an hr!!!! Shady shady shady!!!

The customer service was wonderful! My car had to get some work done but I needed a car to drive to…read morework for a couple of days so I rented a car and was happy with the service and of course the car that I rented. Zack was a very friendly representative that met me at the Buick dealership down the road in the rental and brought me to his office. When I was at the office I filled out some paperwork and in no time I was driving off in a Toyota Prius to work. It was the first time I have ever driven a key-less car so Zack gave me an informative tutorial about how to just press a few buttons to get it started. It looked as if the car had never been driven because it was so clean! Thankfully there was a sticker on the inside of the car that said it was a smoke-free vehicle. I was glad to see that because I am a non-smoker and would have been disappointed if it stunk of cigarettes. I recomend using this Hertz if you need a rental car in the area. I hope that my car continues to run smoothly but if I run into anymore issues I will be back!

Talk about terrible customer service the guy Mark was so rude he literally spoke to me like I was…read morelearning disabled. He has terrible customer service skills and literally turns away good paying customers. There are five other truck rental companies in the area and this one doesn't even have insurance you can purchase they was your ID and insurance and they want to call and verify your information. I can not believe this terrible person and rude employe has a job. Do yourself a favor go right up the street to another business this one shady and needs to be shut down

Been a customer for several years. Always got a friendly and helpful person to make the…read morearrangements. This time I rented a 12 passenger van. It was clean inside and out and very comfortable.

My 5-star rating for the Payless Car Rental at 6975 Norwitch Drive in Philadelphia is based on the…read morestellar performance of one man: one of the shuttle-bus drivers named (to the best of my recollection) Steve. He picked me up at the Philadelphia airport on April 22, and returned me to the airport on April 28. During the airport pickup on April 22, Steve's shuttle bus was full by the time I arrived. However, because Steve could see that I was in pain (I was having severe back pain), he made an exception and allowed me to sit in the passenger seat. We quickly became good friends on the ride to Payless. Upon following the signs for "Rental Car Return" on April 28, I circled the airport rental car center two or three times looking for the Payless car drop-off location. My flight was at 4 p.m., and time was running out. Upon entering the Avis car drop-off location, an employee told me that Payless is not in the rental car center, but rather at an off-site location: 6975 Norwitch Drive. I sped off to that location and was met there by none other than my new friend Steve, standing right next to his shuttle bus. Upon telling him that I was running out of time to make my flight, he quickly checked my car in, ushered me onto the shuttle bus, and got me to the airport on time. I will always be indebted to Steve. Whatever Payless is paying him, it is not enough. Thank you, Steve. Have a great life!

When you've been on a long all day flight and flew from the other side f the country, you're…read moreexcited to get to your destination and call it a night. I waited for the shuttle bus for Payless. None came. 10 mins came. Called the 1800 number on my confirmation. Passed to a local tel number. Then to another. Then asked to wait another 10-15 mins and to call if the shuttle still is not there. Waited patiently. Then frantically dialed the local number again only to be passed to another local number . Then waited then got passed around. It was ridiculously a big issue for me. All the other passengers were gone. The long line waiting of passenger at the airport cleared up and I was still there. Another passenger offered to take me to the car lot of Payless, it was closed. I called them now really upset, they said they can't do anything as they're closed. So I told the man who picked up the phone I'm so disappointed for this disservice! I ended up in New Jersey with my shared ride , and went back to the airport at Enterprise where it was a buttery smooth transaction ! I went out with a rental car that's new, clean and staff were professional! I only booked Payless because it was on Priceline. Cheap doesn't mean good service. You get what you paid for. What a waste of time and energy and I hope I get a refund as the rep told me 10 business days. No one called me back, no email, nothing. I had to drive 2 hours out of Philadelphia and my entire plan for that night was ruined. I had people waiting for me that drove from out of town as well and the inconvenience to 3 parties affected by the irresponsibility of this business is not appreciated. Do not ruin your vacation, your day or your mood. Rent a car from a reputable rental car company . Pay more, NOT Payless! I should have read reviews prior hand! Save yourself the trouble. It's not worth it!