My family and I (a large party about 18, we took three large tables) had an unexpected stay over in Wendover, and we stumbled across the Steak House at the Rainbow Casino (on my cc statement it is called "Over the Rainbow Restaurant) . We were very optimistic when we arrived, the atmosphere was great, and the restaurant staff seemed very accommodating at first. However, as soon as we were seated things changed dramatically.
Our server seemed annoyed to be at work, and paid little attention to each person ordering. The food trickled out randomly, and every time the server brought a plate he looked around confused and had to ask multiple times who ordered what, each time promising to bring his "notes" back the next time. It took about an hour for everyone to be served, this was very unacceptable given that the restaurant was not busy at all. In fact, it took two separate requests for my 18 year old daughter to get hear meal, though she had been one of the first to order - and she was last to receive her food (a simple Ceaser's salad.) In fact, by the time I was fed up, and was ready to leave, my wife informed me that we were still waiting on additional food. I couldn't wait any longer, so we paid our bill and left.
Worse than the service, the foot was sub-standard. Three of the adults ordered steaks. I ordered the NY steak, it was grisly and tasted like dog food. I took two bites and that was it. The other two adults ordered Top Sirloin and had the same experience. Horrible.
Besides the forgotten orders, missing food, lousy tasting food, the care and attention of the wait staff was non-existant. Not once did anyone check on our table(s) to follow-up. Not once was there any apology for the long delay, the missing food, or the very bad quality steak. Finally, I couldn't wait for the check and I went and stood patiently at the back of the restaurant by the kitchen trying to get someone's attention so I could get my bill and pay - one of the wait staff who was sitting down eating, got up and with a mouth full of food, told me he'd take care of me. As we walked to the cashier, I noticed our waiter in the kitchen making an order for himself (while my table was still waiting for the last of our food.)
When I looked at the bill and noticed it was over $200, I bit my lip and paid the thing. I wasn't once asked how my experience had been, or how the food was, or even, why I had decided to walk to the back of the restaurant and demand my bill and pay to leave.
I was embarrassed to have taken my family to this place, I will not return, and would recommend anyone taking their family to this place to save your money and hit the convenience store across the street for better food and better service. read more