Tim was my man last night!! He gave the best customer service and I told him myself he deserves a raise for how well he had treated me and my girls, also the burger he brought me was the best burge I've ever been Er'd in my life read more

I never write reviews, but my visit to the Steak 'n Shake in Valdosta left so much to be desired that I felt compelled write one. My partner and I ordered two shakes, chicken tenders, a burger, and fries. Starting with the shakes- it's been a long time since I've had a shake from SnS, but do I remember them having some semblance of a unique flavor to them. We tried both chocolate and vanilla shakes- and to be honest, it was difficult to discern a difference in flavor. It'll take me a while to forget the disappointment on my partners face after the first sip of her (supposedly) chocolate shake. And let's just say- I was not impressed with my vanilla shake either. The whip cream could only go so far to recover what was seriously lacking in flavor. Hoping that the food could make up for our lackluster shake experience, we quickly came to the understanding that we should have specified we wanted our food seasoned. After inspecting many of the fries, we were unable to find a single grain of salt. This realization crushed us. The tenders shared a lack of seasoning. Not one speck of pepper found in the breading. The burger had 6 rings of onion on it, which I didn't mind. Overall, we left asking ourselves, "was this stop was even worth it?". All this is without mentioning it cost $24 for 2 combos. I regret to say we will not be returning to this location. read more

Delicious food for a sad meal after leaving Walt Disney World. Burgers and fries are of excellent quality!

they gave us one of our milkshakes with a leaking cup, and ignored in the order where it said no cherry

Everything was ok until we opened our burgers and found out they were doubles, not singles. The rest of the order they got right. Nothing special here, just a slow Friday night drive thru experience and an order that wasn't quite right. read more

Two words: health department Most disgusting restaurant bathroom I've ever been in. I really hope that's not sewer water leaking on the ground behind the toilet read more

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The music was so loud that you couldn't hear the young man calling out the orders when ready This was store # 351 in Tifton Georgia Foods always great But when you can't hear yourself think it's not a pleasant experience Turn down the music please it's very distracting & frankly rude Out side of that food is alway delish fresh & hot read more

Food and service need improving. Used to by among my favs. Two strikes they are out. What has happened

Fresh ground beef burgers cooked when ordered, employees who greet you when walking in, extremely clean dining room, and a pretty large $4 menu.. Why isn't this chain up in the Northeast?? I would love to have one of these close to home. I can only think of one chain where I live that gives this type of service. For a fast food restaurant, Steak and Shake left a great impression on me. Everyone in my car traveling through was very satisfied with what they ordered, and I was also happy with one of the workers who took a minute if her time to chat with my 5 year old and give her a cooks hat and a kids toy and coloring booklet. I never am upbeat about fast food places, but this one has me looking forward to stopping in again. The people in the area should be thankful to have this type of service and product that's provided. read more

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Excellent delivery service in Valdosta 2 times in row. Corresponds to what is advertised and what is delivered.

I stopped here on a road trip through Georgia. I was dismayed to see the guy at the drive through window wearing his mask on his chin only. By the time he handed me my fully cold fries his mask was gone completely. Regardless of federal mandate it should be common sense that those making and serving food should be MASKED UP and any restaurant owner should be prioritising protecting the customers they serve. read more

The only thing about this place that's great is its opened all night long. It is a: 1. Fairly dirty joint 2.bathrooms that need to be remodeled, 3. Dirty tables (you would think they clean the tables right after customers leave?) 4. Slowwww service. read more

March 8th, 2013 @ 10am When you do as many road trips as we do you have no choice but to lower your standards. When nature calls or the gas needle is so low it uses your voice navigation to say "get off at the next exit fool or your gonna be walking", then you can't really be too picky about where to eat. This is generally made worst when impatient hungry children are on board. Lucky for me this particular exit off I-75 has a lot of great choices. Unlucky for me is the fact that dad usually gets outvoted when it comes to road trip stops. It's very important for me to have the kids fill up so that we aren't stopping every two hour and this usually means going someplace of their choice. I really wanted to try the breakfast pancakes at Denny's near the exit since I hadn't been there in over a decade. So we passed Denny's and drove about a quarter mile further down the road to one of their favorite burger places. It was to my delight Steak n' Shake had a poster in the window advertising breakfast tacos and pancakes. I'm picky about pancakes and didn't want to get too excited, so I ordered a burger while my kids choose the all you can eat pancakes. ---------- Ironic huh? THEY wanted the burgers and I wanted the pancakes... which is how we wound up here!!! ---------- I figured I'd steal a sample of theirs and their would be no harm no foul if I didn't like them. Sadly, I use my children's plates as a way to create my own personal buffet... lol THE VERDICT Long story short, these pancakes surpassed my expectations for a fast food restaurant, which prompted me to thank the cooks. If this wasn't a fluke and they can remain consistent to the same quality I enjoyed today, they would rank as some of my favorites! The pancakes were fluffy, golden and had great flavor (similar to IHOP). I was happy that karma smiled on me... by making sure my children are happy, occasionally I get a bonus for myself! --------------- SIDE NOTE: The sausage and egg taco was also very good but the bean n' egg and the potato n' egg breakfast tacos were 'meh'. Each was .99 cents. Yelp100 [47] read more

Steak ’n Shake - They have great pancakes!!! Who knew? - Fast Food Near Me - Valdosta, Georgia

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Eat here! GREAT service! Great sit-down Fast-Food! We stopped at this Valdosta exit be there are so many more choices than most exits on Highway 75 between Atlanta and Orlando. I had the regular steakburger and my husband had the spicy chicken sandwich. We both had a side of slaw instead of fries. We love Steak and Shake because the quality from store to store is pretty darn consistent and this was no exception! What usually sets one apart from another is the level of customer service. The server we had here was a wonderful young woman who was very attentive and made sure my husband got an extra tea to go for "the road". But our server wasn't the only one taken good care of customers, I couldn't help but notice another young woman being very courteous and polite to other diners and helping them be reseated at a more comfortable booth. Our food was great and our service was excellent! read more

Stoppd here on the way home from Florida. The service was great. Everything else was not. At 2 pm the place was mobbed. To keep up with the crowd, the kitchen was turning out subpar food (irony: serve them fast, but make it poorly!) My single burger was about 3/4 a patty -- it didn't even fill the bun. Fries were barely cooked. The shake was good, but if they were turning out poor food in the name of speed, it still wasn't that fast. Also, the bathroom was VILE. The toilet seat straight-up needed to be replaced: the plastic was corroded. The sinks were scratched and stained, and the floor in the stall was smeared black with filth. If I lived in town I would never return to this location. As stated, the hostess and Erica, our server, were polite and efficient, but nothing else about this experience was acceptable. read more

We went here for New Year's Eve and EVERYTHING else was either closed or SUPER rude to us. We came here and had an Uber waiting so they made our food super quick and the server Ashley was INCREDIBLE. Will come back EVERY time I am in town. read more

Steak ’n Shake - Fast Food Near Me - Valdosta, Georgia

For the record, the manager was visible and working hard to please customers. The burgers and fries were as good as ever. However, the entire chain has gone to 99% self service which can be confusing to us older diners. Still, I struggled through it and mistakingly ordered unnecessary toppings for my burger. Then at time of payment the chain has the audacity to ask, "how much would you like to tip?" Tip for what, making me do my own work? Who do they think they are, "grocery stores?" Thankfully there's a "no tip" entry to choose. If the chain is paying their employees so little that they need a tip to get them by is sad. Apparently the wage is enough to keep the doors open. Tipping is out of control. I'm a 20% minimum tipper even if the server is slow, but not rude. I know they make less than hourly workers and deserve some help. But normal salaried workers shouldn't expect tips. The resturant was clean and the manager made it a nice place to visit. read more

The worst service! Terrible! After waiting for thirty minutes in the drive thru and a host of cars honking behind me, I went in to check on things, They're not serving food indoors, so I was literally the only person inside. The man running the grill with NOTHING ON IT was on his cell phone and shocked to see me standing there. I explained the situation while two other employees sauntered out of the back and he told me I could order from him. The only person working was the poor guy actually at the window. When I said, I've been waiting for thirty minutes and you already have the order, we are in the drive thru and I was just checking to see what's happening, he nodded. I returned to my vehicle to have the lazy woman who sauntered out of the back, chuckle while she closed the window in our face and told me "they were busy and we will get our food when it's ready...". Laughable since I'd just seen her doing absolutely nothing and the only customers they were serving were IN THE DRIVE THRU! Stay away and save thirty minutes of your trip by going to the Cook Out directly next door. If I were the owner, I'd want to know! . read more

So disgusting! The food was nasty and cold... went to take my little boy to the bathroom and there was trash everywhere even in the stalls. Not sure how they can pass the health inspection. read more

Steak ’n Shake - Fast Food Near Me - Valdosta, Georgia

They should have just closed. They wait staff will blatantly ignore you and look away if you try and ask for anything from the counter. The manager woman with the next tattoo is extremely rude as she just stood back there smacking gum and berating customers. Was loudly telling one customer about the no refund policy from the kitchen across the whole store as the man just politely asked how much longer on his food. He was told he could wait on his food or leave that he's not getting money back. She definitely shouldn't be in any position of authority We waited 45 minutes for our food as the grill only cooked one order at a time. You could hear the call out one order at a time for him to start cooking. When our food arrived we was missing extra sauce that I paid for useing the kiosk. And was rudely told after standing there for 15 minutes being completely ignored it would be 38 cents. That they didn't get it wrong they put it on the sandwich instead of in the side. . My opinion still stands this place should have just shut down completely. It's clearly been going down hill over the past few years time to stop the bleeding and shut it down. Or just completely restart management read more

I'll give it a 3, to be fair. I got a jalapeño burger thing which was a little l too saucy but overall good! The fries were old and plain. No salt... if I wanted plain fries, I'd have ordered myself a potato. Service was good, quick. read more

We stopped at a motel late at night time and we were going to eat here since everything else was pretty much closed besides a few other places. And when we got here we were going to order some cheeseburgers, fries, and chicken fingers. But the lady told us before we ordered that they were out of cheese for the cheeseburgers and they were also out of chicken fingers. And that their milkshake machine was broken. So we decided to go somewhere else to eat. But how does this place run out of cheese for their cheeseburgers and how do they not have a working milkshake machine when this place is called steak 'n shake? read more

Wow, this place sucked. Service was incredibly slow. Bathrooms were gross. Hell, the bathroom stall door had a huge gap so I got to make eye contact with dudes as I was trying to poop. They were out of the kids menu activity packs apparently even though we saw other kids with them. They were out of Dr Pepper also. Still waiting on whether or not they still have burgers. read more

Steak ’n Shake - Fast Food Near Me - Valdosta, Georgia

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The worst Stake 'n Shake I have ever been to! Half the tables were never bussed, hour+ for food, service slow and no beans on the chili 5 way. People were walking out, we should have too. read more

Steak ’n Shake - Avoid! - Fast Food Near Me - Valdosta, Georgia

I only put a 1 Star because there is not a 0. Worst experience at a steak 'n shake ever!!! Walked in and was told to sit where ever we would like that she would follow up with menus. I went to the restroom to wash my hands before ordering. Once I got back to the table my wife had menus but didn't get asked for a drink order at all. After being in there for over 10 minutes no one ever came to get out order. read more

Night shift is always wonderful and polite and the food is great, but I went at 11:00 today and the food was terrible and the staff was rude. Will never go back for lunch again. read more

I went through the drive thru and let's just say I hope you don't expect customer service when you go out to get food. The person who was at the window couldn't be bothered to at least smile. I suppose she was afraid it would break her face to do so. Then when we got our food we said thank you have a good day and she just stood there glaring at us like we just ran over her dog. The burgers are the only saving grace for even getting a three star instead of a one star. The fries were cold and I suppose this place doesn't believe in salting them. And our sweet teas were lacking in the sweet. This is south GA. I thought that was where you find some of the sweetest tea in America. I cannot speak for the dining in experience which I certainly hope is better than their drive through. read more

Do I even have to give this place one star. Terrible. Couldn't even get a server to take our order so we left.

Yikes. Waited nearly 10 minutes before getting up to ask who our server was to then have the very kind cook bring us our water. After our barely spoon worthy shakes, we got our food with hair in. Yep. The manager simply said, "Okay," when informed of our experience. Again, yep. read more

I would give them a zero rating if it was an option. I ordered online and went to pick up the order. I asked for no cheese because I'm allergic to cheese. There was cheese all over my sandwich. I went to tell them and they said that they could not make me another one or give a refund because the order was placed online. Now I have to go back to the hospital hungry. So pissed off right now. I would not recommend anyone go to this restaurant. read more

If I could give this less than a one I would. DO NOT GO HERE!! We waited 27 minutes in the DRIVE THRU for our food. Every time someone would order they would send them to the parking lot to sit and wait. They came out three times to try to drop off other people's food to our car. This was the worst!! Do not stop here! read more

This place is a typical steak and shake. Good service during the day, question all service late night. Because of the college town they get slammed during the twilight hours. U get what you pay for. read more

The service is the worst. We have been sitting waiting to have our orders taken. They are always short of servers and three tables have dishes on them since we got here no one to bus them. read more

This is so far based purely on service! It is a mess! Lunch rush people! If you need more folks; hire them. My server was friendly, but very overwhelmed. No one to assist! C'mon man! I am visiting from out of town and have heard good things about this chain, but I probably won't be back. Not sure if there is a manager here or if they just don't know how to manage. Get it together or lock the doors! read more

Four staff members passed us before being nonchalantly acknowledged. Even then, no eye contact. If we hadn't wanted a milkshake so bad, I would have left. Bathroom was nasty and smelled horrible. Won't stop here again. read more

First and foremost, I must admit I am writing this review in the front parking lot as I wait on my food. Another 10 minutes goes by... One must also note that is 10:30 on a Sunday. Not a lick of business in the restaurant (cook out next door stole all their customers, wonder why?) I must add, so I am immediately annoyed at the fact that they do not have any sweet tea. We are in South Georgia... I find it humorous that this location has poor business but even more humorous that the rude, lifeless bums working inside are either too lazy or too incompetent to put a little work in to make their (very few!) customers at least semi happy. As I approach the window to pay, the bots inside (3 of them!) were trying to read and process the ticket, all while no food is prepped; which may explain the absurd wait. 25 minutes for a drive thru and restaurant with no one in it. Sad! read more

The wait was bad enough, about 30 minutes or more with only 6 cars in front of us. When we got our food, it was all cold like it came out of the refrigerator. I won't be going back. read more

Should be call steak and wait. Foods good but super slow.. I would eat here more but it drives me crazy to have to wait 25 min in a drive Tru. read more

Half price milkshakes must mean half quality, though it was even below that. The taste was good but they were pure liquid, and the server had the nerve to still bring spoons! Slow service despite us being one of the tables at the time we sat, and it never got above 5. The locals must know better. read more

This place has been quite disappointing for me too many times. Service is ridiculously slow, food comes out wrong, I sometimes get my shake long after my food was brought out to me, if I even get my shake! Waiters are really nice but I'm not sure what takes them so long to bring my stuff out and to pay more attention to me and my party. I received frozen lettuce and tomatoes for my burger and once I bit into it, I bit straight into the frozen ice that was the lettuce and tomatoes. Pretty disappointed. read more