Cold fries, over seasoned burgers, my small chocolate shake was given to me as a kids shake with leftover mint taste from my wife's oreo mint shake. Make it the normal chocolate shake first or clean your equipment. We both are disappointed. neither of us finished our food and it was almost $40. This place has gone so far down hill. You used to go in there to a packed crowd and have great food and service with real silverware, now we have teenagers and plastic bowls. read more

Steak ’n Shake - Fast Food Near Me - Springfield, Illinois

I really miss the old steak and shake, before Covid ruined all of them. But this one still gives me home. Great service, food was very good. We were a little disappointed because the milkshakes didn't come in a glass Also kind of bogus that I didn't win the claw game, what a waste of $1. Bathrooms a little icky. Will be back. read more

Steak ’n Shake - Milkshake - Fast Food Near Me - Springfield, Illinois

Steak' n Shake has lost its way. They might be just as bad or worse than Cracker Barrel. Nothing about steak shake is nostalgic anymore. You took away table service You make customers use the kiosk instead of cash register. You make customers scan their receipt to turn on the pop machine? . Smh ‍ No music playing No car shows No uniforms ! I'm not coming back here ever again ! read more

As one of the first places I ate at when I was younger when visiting the Bloomington/Normal area and a solid restaurant in the rotation when I attended the University of Illinois, Steak 'N Shake has some nostalgia and good experiences behind it that ensure that I make a visit from time to time (fortunately, there's plenty of locations in the Northwest suburbs of Chicago now). So I was looking forward to my visit here, to continue on a tradition of positive experiences while visiting Central Illinois. Unfortunately, this was probably one of the worst restaurant experiences I've had in a long time. The prices are quite high here compared to other Steak 'n Shake locations, nearly 15-30% higher than the location nearest to my house, with a higher than normal cost to substitute sides on a combo. The service was fairly minimal, though a tip is charged at the register and you still need to pour your own drinks and clean up your table after you eat. The order was also delivered wrong several times and at different times. The food was quite disappointing here. The chili 5-way was almost soupy with very overcooked pasta and assembled sloppily. The way it was prepared made the entire dish lack any texture, and had an almost gloopy feeling to it. The watery mix also ensured that the spices inside the chili and the bite of the raw onion didn't really come through so that it wasn't really sweet, salty, or spicy enough to really be enjoyable. The Western BBQ 'N Bacon steakburger was also quite disappointing as well. It was served somewhat warm and even with the BBQ sauce and the bacon, didn't really have a lot of flavor. The onion rings felt a little soggy and the chocolate shake felt like it contained too much whipped cream in comparison to the chocolate shake and was served so cold I had to wait a while to even drink it. Overall, the most disappointing Steak 'N Shake experience I've had. I have dined at plenty of locations and this is definitely the worst location I've gone to. read more

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food took forever, and when it came out, not all the food was there. The milkshakes also weren't even in milkshake consistency, it was basically ice cream in a cup. read more

They gave my food to someone else, i got it to go . I was there going on an hour, they gave me someone elses food; I didn't order what they gave me, i was shorted a burger ordered double got single only one of the burgers was what i ordered read more

This was easily the worst dining experience that I've had in a long time. Steak 'n Shake no longer offers table service, but makes you order at the counter and then brings you your food. It started out when I was overcharged for substituting onion rings for french fries. It shocked me that we paid $27 for much smaller servings less flavorful than I'm used to getting at Steak 'n Shake. Their menu is much smaller than it was the last time I visited. When the food arrived, the server took it off of the table and it was given to another table that had ordered the same chili mac five just before us, even though it had been opened. When we did get the food, it was very disappointing. The chili mac five had very little flavor, when it should have at least five flavors. The BBQ western cheeseburger that I ordered was underflavored and very small. This burger was the same size a McDonald's hamburger. The onion rings were not very crispy. The chocolate shake that I ordered came halfway through the meal and was too cold to suck through the straw. It took a good thirty minutes before I could really drink it, much too late to be part of the meal. If this is what Steak 'n Shake is turning into, then was my last meal there. read more

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As somebody who has frequently eaten at Steak and Shake for most of their life its fair to say I've seen the wide variety of the quality of food change depending on location and time of day/night. This afternoon at the N Dirksen location I was shocked not only by the speed two meals were served, but how they were also managing a half full drive thru line. 10 minutes for two delicious meals! Store was nice and clean, playing recent hits over the stereo. Overall the best store I've been in a long time, shame they aren't busy like they used to read more

I got Steak 'n Shake last night from door dash and all 3 of the chicken nuggets were not cooked at all. read more

Steak ’n Shake - Steak 'n Shake 3 PC Chicken Fingers Combo not cooked - Fast Food Near Me - Springfield, Illinois

I placed a to go order consisting of two garlic burgers, cheese fries, onion rings and two coffees; one decaf one regular. One of the burgers was regular and the other burger had a ridiculous amount of garlic salt. The cheese for which I was charged was omitted from the order of cheese fries. After I paid for my order the server with dead eyes (you'll know 'em if you see em) handed me two coffees, when I asked which was the decaf they told me that there was no regular coffee, the decaf I received in place of the regular coffee I ordered was burned. There were no napkins included with my greasey-a$$ salty-a$$ soggy-a$$ food. The onion rings were acceptable, the fries were cold and flaccid. Do yourself a favor and go somewhere else or dine in and demand better food and service. Bad restaurant. read more

Sign says open 24 hrs on Friday and Saturday, its 522am Saturday morning and workers are in there enjoying a meal at the counter but store locked up tight and no answer at the drive thru or phone, steak n shake is going down hill read more

Steak ’n Shake - At least employees get to eat - Fast Food Near Me - Springfield, Illinois

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This is the worst steak and shake I've ever eaten at. Everything on my order was wrong except for the fries. Manager was arguing with employees. Not good, would never recommend. read more

Went here yesterday with my son. It was mid afternoon. Not a lot of people. What stood out most was how loud the employees were. Our waitress was very nice and efficient. I ordered a garlic burger, fries and unsweetened iced tea. The tea was very good. The burger was also good, but very, very garlicky!! I really don't love their fries so I don't know why I ordered them. Our drinks were half price because of the time of day. That's always nice. read more

They are hiring for $25/hr ... sign states get stimulus check every 2 weeks! Last time we went... most of the staff had walked out / no show. Manager made sure to complain about it to us. Wonder if he was the reason. read more

Fresh food, fast service, and tasty burgers and shakes. Seating and decor could be updated.

This is the worst Steak and Shake I've eaten at. Dirty sticky floors, nasty bathrooms, and poor waitstaff. I don't expect 5 star dining at a Steak and Shake but clean is nice. I asked for cheese fries as did my 2 sons. We got a plastic container of some crap that had the consistency of mashed potatoes. My wife got cheese and bacon fries and she had the usual cheese sauce on hers. Will avoid this place the next time I'm traveling through Springfield. read more

We had 3 burgers missing from our lunch order. Unacceptable, one I could see but 3?? Nope we will just take our business elsewhere

Me and my friends eat here all the time, the atmosphere is always amazing and our waiters now know our order. Yes they get a little slow at times but all places have there moments. Still one of our favorite places to go no matter the time of day. read more

Ate lunch there today. The dining room supervisor was training new staff. She should have been supervising ... it took three tries to get our order right. The first try wasn't even close. The only thing right the first time was the drinks. The only adjustment management was willing to make was to bring the corrected order "to go." We'll eat elsewhere next time read more

This is the worst drive up in town, they have gotten our order wrong last 5 times. Each time its never giving us something extra always missing food we pay for. Then we get home and its too late to go back.. when i mean awful I mean awful read more

I'd like to start this review by saying our server had wonderful personality! She was smiling the entire time she waited on us and was pleasant and helpful. However, upon arriving at this location, one of the employees behind the counter was speaking loudly and using horrible language while what seemed to be reprimanding a fellow employee. We asked for someone to address this situation as it is both highly offensive and extremely unprofessional. We then watched the same employee walk around to each table and ask how their food/experience had been but skipped over our table completely. This along with the fact we were given no refills on our drinks is the reasoning behind the review. read more

Absolutely horrible crap service. Drive thru doesn't work. They just make you feel dumb for even going to the drive thru and make you go inside. And then you wait more than ten minutes before they even take your order at the front desk. Just got to the Burger King down the road read more

If I ever wanted a greasy salty burger I would go back to this location. I got the Frisco melt and a steak cheese burger and both sandwiches were way too salty and greasy. Now I know they are greasy but there was more grease then ever. I enjoyed my shake though. read more

We dined in with Sherry (Sherri?) as our waitress, who was extremely friendly and professional. Our drinks and shakes arrived fairly quickly and the food arrived shortly behind that. I ordered the grilled portobello sandwich and my wife ordered the frisco melt. Our only real complaint is that the frisco melt was missing it's signature frisco sauce. Other than that, everything else, including service, was top notch. read more

Infrequent but regular customer here, about 10 times in the last 8 months, primarily drive thru or to-go. No complaints overall other than how wildly its service varies. Ordered the shooters a few months ago and all of the buns were rock hard. Literally could not bite through them... the cook either didn't notice (which is frankly amazing) or didn't care. Today I waited 30 mins for the same order to go with 3-10 people in the restaurant the entire time and no drive thru line. The manager admitted they made a mistake and threw in some free fries so that was cool, but I was literally getting stares from the employees (no one asked me about my order, they eventually figured it out themselves and muttered about it as if I wasn't there) and customers I had been waiting so long. Probably going to check out some other local joints from now on. I have always loved steak and shake and when this location is on its game I'm a happy camper, but after tonight they're starting to seem unreliable in both service and quality control. read more

Absolutely terrible.... Ordered 2 chili mac's and a couple burgers at the drive thru. Noticed when we got home that there was NO meat on the Chili Mac. In fact... There was only beans... When has Chili Mac had Berns???? (Yes, our receipt was correct -Chili Mac). We live 15 minutes alway so we were not going to drive back to town. This is the SECOND issue we have had at this location. We will never return...... read more

Steak ’n Shake - Fast Food Near Me - Springfield, Illinois

Out of my lifetime of going to any restaurant, this one is tops in the worse service and non-respect to customers. Our waiter threw the straws on our table. Didn't bring napkins. Spilled my soup and made a big mess on the table. Cleaned off the table but didn't offer to bring a fresh bowl. No chicken in the chicken gumbo soup. Another waiter got me another bowl and it was cold, I mean really cold. I know this isn't a 5 star place but, you as a worker should treat it like it is and treat your customers like that as well. And the manager, well that's another story. I like Steak N Shake. But this one on North Dirksen is the Worse in the whole State of Illinois. Rating 1 to 5, I give it a minus 10. read more

I have never had to wait for "fast" food so long in my life, I sat in the drive thru for over 45 minutes! I live in St. Louis now and the only reason I went is for the amazing cheese sauce they have. Not worth the wait, food was missing from our order, no receipt was given to us either. I Don't suggest this location anytime after 10 pm because it seems they can't get it together when there's more than 2 cars in the drive thru. read more

I went here with my parents shortly after it first opened. The service was horrible. It took 20 minutes to even get our drink orders taken. We just got up and left. My dad complained to the local franchise owners and they were very apologetic. We went back a few weeks later and the service was excellent. Ever since then, this location has been among the best SnS locations I have even been to (and I am a bit of a Steak n Shake aficionado). Good food. Good service. Good price. read more

In a town of over 100,000, Denny's and Steak 'N Shake are the only late-night options. And then they jack with you play a guessing game of which one of the four locations in town is open and which are closed or drive-thru only. Such a pain. This one, the last visit, the waitress didn't want to serve people in the dining room after my group and another came in, I overheard her tell a co-worker she was locking the doors so no more people would come in. Really? read more

Terrible service, long wait times, many employees on floor and in kitchen, and few customers. No excuse go somewhere else.

Ate Lunch here yesterday, a little late about 2:30 lots of cars. Our server Sade was great, our food was great! Service was top notch and on the mark. But the food came out a little slow but not the servers fault. She went to the extreme to give us great service!! Clean restaurant and great burgers, and chilli mac!!!! read more

Just left this S&S. It was not a good experiense. Service was absent. Greeter fail to provide table srevice. Greeter failed to provide place mats. Server failed to bring requested water. Not only once but four times. Server failed to provide food when it was ready. Server failed to provide a second cup of coffee when requested. Servers failed in all categories. The restaurant was busy but not any where near full. The g. M. failed to even invest 1 minute when I left to say sorry. The place was not really clean. In general there was nothing right about this S&S. I asked for a receipt n was told that since I paid cash I could not have one. My one star rating is much better than they earned read more

what an amazing staff. Came in at 6am for a quick stop and ordered a burger with fries and a side salad, the staff gave me such large portions. Very clean and 5 star looking food (for a fast food Franchise). read more

We eat here every time we come to town. The food is great and the staff is very friendly and polite;)

Gotten their chili Mac several times an the noodles are over cooked an just nasty. The other one on Dirksen is better

The waitress Corrina S is the worse waitress I've had in a very long time. She never checked back with us, yelling across the restaurant. Never brought us a ticket. Didn't even ask if we wanted our refills to go. Now, in contrast Kelli R that we had the night before was the best, very attentive, respectful. She was even conserned about getting us out in time to go back to work. read more

This was my worst dining experience ever. The staff was disrespectful and gave shoddy service. The manager kept yelling and running around like she was on speed. If you value having your glass refilling and being able to talk to the other members of your party do NOT go here. read more

I usually LOVE Steak and Shake but I am terribly disappointed in this one. We tried the drive thru waited 5 minutes and no one answered so we went in to order. Using the bathroom was a mistake!!! It was like walking across a soda sticky floor and it was gross. The sandwich came first and the fries were only HALF filled and COLD. We waited 10 minutes for the shake after the burger and cold fries were bagged!! Traveling we weren't able to go back but I will NEVER come back here!!! read more

Went there after a concert at boondocks decided to go through drive thru. Waited to order and then when we finally were able to place our order we proceeded to wait another 25+ min just to get up to the window after ordering. Then was kept at the window another 5-10 min while we were able to watch a lovely lady count ever coin in her drawer not even acknowledging we existed. The guy finally came and proceeded to tell us our balance, no apology. When I mentioned the wait he said we have been very busy. STILL NO APOLOGY. We should have left when waiting in line the food was disgusting couldn't even finish my Friso melt. At least I had a good convo with the cool dude waiting in line behind me. read more