Extremely slow service, missing dipping sauces, jam, etc. Table of 3, our food took almost 45 minutes to arrive. I ordered the crispy tenders dinner which the menu clearly states comes with 6 chicken tenders, dipping sauces, & 2 (or 3) sides. When our food finally arrived I got 3 tenders and no sauce. My wife pointed out the sauce was missing and when our waitress finally returned I asked about the 6 vs 3 tenders. She insisted it only came with 3. I was sure of what the menu said, and she offered to put in another 3. But we didn't have another 45 minutes to wait so I declined. Service was awful, food was mediocre at best, place smelled very bad, and there was no hand soap in the bathrooms even after multiple people told the staff. Two managers standing next to the fireplace cutting up with each other, completely oblivious to anything else. It's been about 15 years since I've been to a Cracker Barrel and I probably won't be back anytime soon. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Springfield, Illinois

Our server was great. We requested additional syrup for my hubby's pancakes. Syrup had been heated and she gave us maybe four more? (But my hubby LOVES syrup. He ordered eggs over medium and they were cooked to perfection (for him; I'm not an egg person) My pecan pancakes were r ea ky good. Coffee filled repeatedly. I do have two "cons" which really aren't cons. Parking lot is squirrelly in the layout. Interior of restaurant is small. We felt really cramped at our table read more

Cracker Barrel Old Country Store - Pecan pancakes - Breakfast & Brunch Near Me - Springfield, Illinois

Food Ambiance Service James was my server, and he was working double time to ensure the dining area was serviced 100%! I ordered the meatloaf, with Mac n cheese, and hash browns. The meal also came with two biscuits. The meatloaf was no where near dry! Very juicy, and flavorful. The sides were delish as well. I even joined the rewards program, and received a discount, and a free side when I return. I also ordered some beignets to go. Hope they're scrumptious! read more

See all

I've ate here 3-4 times Always consistent a friendly smile and a big step up from Waffle House I'm here in the morning for food not to battle other drunks who have difficulty coping late at night 38/2024 Food 5 Ambiance 5 they had the heat on. Service 5 Location 5 Value 5 good deals every day. read more

See all

The food was really good. Our waitress had a lot of tables. We still got pretty good service. The restaurant was nice and we always like the gift shop. read more

See all

I had already had dinner elsewhere but this Cracker Barrel tolerates overnight RV parking with designated spots available. I pulled up, secured the Sprinter van, and went to sleep. A quiet night and when I woke up, there were two other RVs in the lot that had arrived after. Breakfast time! I had a simple breakfast, the "Old Timer's" gets it done for me. Two eggs, basted because they don't do poached. With bacon, hash brown casserole and yes, biscuits and gravy. Yum! The parking lot was tidy with no litter. The store was nicely lit. The wifi was working. I will absolutely be back again. [Review 19689 overall - 143 in Illinois - 661 of 2023.] read more

Cracker Barrel Old Country Store - Cracker Barrel Old Country Store, Springfield - Breakfast & Brunch Near Me - Springfield, Illinois

See all

Food never ordered . Service? Never arrived . After 10 minutes we left. Two managers at front by fireplace saw us but did nothing. This was not a busy time. Maybe staff on break? But with two managers staring at a dining area about 1/4 full of that isn't good. I can wait on food but at least wait on us for drinks. read more

Service was slow but the biggest problem was we ordered Coke Zero the first glass was correct but the refill was regular coke which is bad for a diabetic the server did that twice they took the drinks off and offered free dessert hello I just had a conversation with the manager about my wife being diabetic and sending her blood sugar through the roof the cashier ask if that was my wife when checking out because she even seen that my wife wasn't feeling well read more

Came in to visit my son and his family. We are visiting from Laporte Indiana and we decided today to go to the Cracker Barrel now I have been to several Cracker Barrel's. I've had good things to say, and I've had lousy things to say but today I have to say from the service to the food to the rest of the staff what a remarkable experience our waitress Nikki was number one so friendly made you feel like you were family made you feel comfortable with spot on with the order the food was brought out so fast that has to be the first time in Cracker Barrel history that I've received food that quick and that Hot. I can't say enough about her if you get the chance to go to the Cracker Barrel in Springfield, Illinois ask for Nikki Westfeldt because I'm going to tell you you will have a great experience. read more

Didn't have high expectations going in because guests waiting for to-go food told us they were understaffed and service suffered... Case in point, we ordered salads, got them and then immediately were served our entree'. These should be spaced so we could eat our salad before our hot food arrived... When it did, nothing special. Meatloaf was dry, broccoli was OK, steak was surprisingly good, but green beans tasted like cheap canned versions... Ok if your not looking for anything special. Consistent but if you you want comfort food..always a safe choice. read more

My bf and I came here early afternoon which was a perfect time to go. It wasn't overly crowded. Our waitress was really nice and attentive. The food was delicious of course. And the green apple ice tea they have right now was delicious. I always loved the feel of a cracker barrel and love looking through the store that they have. They always have something for me to take home. read more

Slow slow service Ask for biscuits. Said they were out???? It was 4:00 pm Marginal on the food read more

We were on our way to Springfield and our usual restaurant was closed (no idea why) so we kept driving and saw the Cracker Barrel sign. Hubby pulled off the interstate! Luckily they weren't too busy and we were seated right away. Our server was friendly and cheerful which is always a good start. It was lunchtime, but we both got breakfast. I love the sourdough toast. Everything came out quickly and hot! I hadn't been to Cracker Barrel in a long time and it was nice to be back. Everything tasted great! read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Springfield, Illinois

Caitlin was TOP TIER! They kept us informed about our order, drinks filled, etc...seemed to always be one step ahead of our needs. We ordered a chicken special (weekend) that was going to take about 20 min. We opted to wait (and glad we did!) Caitlin kept us informed and engaged in conversation at each table interaction. The company and service were equally as good as the food. Thank you, Caitlin. read more

My coworkers and I visit this location on a very regular basis for lunch. Staff are always accommodating and service is always the best. Hazel is very attentive to all of her tables and always brings refills before you can even ask. The general manager Shawn is awesome. I love to see GM's working along side their employees. He doesn't hesitate to work in the back or clean tables and always greats the guests. Thank you so much for always being a restaurant that provides great food and great service! read more

I get so happy on long car rides to see a Cracker Barrel sign. But then, I have to beg my husband to stop there. We have ordered many items on our visits and really, this is not high class epicurean cuisine, just every day well cooked familiar food. And as much as my husband resists stopping at a Cracker Barrel, he is generally happy with his meal. read more

Stopped here on the way home from a long road trip. Bathroom needed cleaning and trash needed to be taken out. It took over five minutes for the hostess to wait on us as no one was at the podium and even though other staff saw us standing there they did not come to let us know the hostess would be a few minutes. Just before I was about to call the restaurant to see if they had a wait, the hostess finally showed up. Food was good but not great. We had catfish, dumplings, chicken, and corn. The chicken felt a little hard to chew due to the amount of breading. We ended up taking the bread, butter and corn muffin home. Following the hostess issues, the waitress was very attentive, no complaints there. read more

Cracker Barrel Old Country Store - Empty hostess podium - Breakfast & Brunch Near Me - Springfield, Illinois

See all

This place has really went downhill. Food was not good. Chicken fried steak was not crispy and was soaked in grease. Hashbrown casserole was cold and the biscuits were pretty stale. Coffee was ok. Lol. Everything hanging from the ceiling was covered with thick dust and the bathroom was a mess. Never going back. read more

Breakfast sausage was inedible and I mean inedible. It was salty and dry and more like a hamburger patty that had been refrozen after being cooked several times. Pancakes were rubbery. Server was polite, but seemed stretched too thin. Bathroom was dirty and trash cans overflowing. read more

Very awesome service and the food was awesome very very tasty and I couldn't ask for awesome service we will coming back to this location!! Thank you read more

Went to dinner at Cracker Barrel, we were informed that only two servers showed up for work. So it was going to take quite a while. We waited over 20 minutes just to get our drinks another 15 minutes past before our order for food was taken. Our drinks were wrong. We placed our order for food to find out that four of the items were out and either had to be substituted or taken off, the biscuits were rock pucks. The fire wasn't lit and it should have been that's part of going to Cracker Barrel. There was shit smeared on the walls in the women's bathroom no toilet paper in the stall. Horrible experience. While paying at the end of the meal, she asked how everything was we let her know and she asked would you like to use your pegs to pay for one of your drinks instead of just comping it . read more

Cracker Barrel Old Country Store - Grilled chicken tenders, mashed potatoes and rock hard hockey puck biscuits - Breakfast & Brunch Near Me - Springfield, Illinois

I ordered two kids meals for my children to go. When we got home my daughter came to me and said her chicken tastes weird and chewy. I was really upset to see that Cracker Barrel Springfield Illinois essentially put grill marks on raw chicken and served it. When I called the manager Cexplained that they were in the middle of a rush and they had a brand new cook. Is it acceptable to serve raw chicken/ cut corners with food safety because you have a lot of customers? Or someone being brand new messing up chicken due to lack of experience? I'm assuming Cracker Barrel has food handler requirements for even new employees. I have real concerns for other customers. I hope this brings awareness that Cracker Barrel may need to retrain their employees on food safety. I hope my daughter doesn't get sick from this. read more

See all

Decided on Cracker Barrel for dinner , my roommate had a free dessert for his birthday coupon. Waitress waited on us was very loud and annoying. I ordered the grilled tenders dinner with mashed potatoes, steak fries, broccoli. The plate came out looking like this . Covered in that mess from the chicken. It should have been cleaned up before sent to the table . The steak fries had sugar on them instead of salt . The mashed potatoes was a potato they had just mashed and didn't mix up and add milk or butter or anything to . Just coated in gravy. The fire was not lite was hoping it would be as it was below 50 degrees out side . The bathroom had shit on one of the walls and paper laying around everywhere. When pay & leaving the free desert of my roommates ended up not being free because they said it was an appetizer and not a dessert when the waitress said it was a dessert. Overall horrible experience. read more

Cracker Barrel Old Country Store - Grilled tender dinner , mashed potatoes, steak fries , broccoli and unsweetened ice tea . - Breakfast & Brunch Near Me - Springfield, Illinois

Breakfast was EXCELLENT and reasonable! I had 3 biscuits & gravy, 2 eggs sunny side up, hash browns, 3 large pieces of bacon, a cup of coffee and to finish it up with desert, (there is always time for desert), I had the best bowl of vanilla ice cream I have ever ate!!!!!! :-) I will be back for more good eats in the future, THANKS Cracker Barrel in Springfield Illinois for getting it right! ;-) The host seated me promptly, and gave me the menu, the waitress was right there getting me something to drink right away, the waitress was prompt and attentive throughout the meal. I'll diffidently will be back to eat at this one located at 5975 South 6th St Road! GREAT JOB MANAGERS, FOR RUNNING A OUTSTANDING CRACKER BARREL! :-) Sincerely Keith, the guy in the big black hat with the meal coupon. read more

I've been sitting at the table since before 1 pm it's now 1:24 pm and still no wait staff visited my table I go to Cracker Barrel to enjoy my food but lately customer service has been going down hill the people IN THE TABLE ACROSS AND BEHIND ME arrived after me already ordered I'm not sure if becoming here as a single person I get less of a service So manager Xavier finally attended to me and took my order at 1 :35 pm hope my order is correctly delivered read more

As with all the other Cracker Barrel's I have visited This one lives up their reputation Very good home style cooking Quick service great waitstaff Clean read more

Good morning! First time in a while that I have been here. Menu has had some changes, but the food is still great. Brought my buddy Charlie and actually got him to try grits for the first time. All he said was, "That's weird!". He had already told me that he didn't like oatmeal, so it is what it is. The staff were wearing smile covers. Which makes it very difficult to hear them when they speak. Our server, Rachel, was very courteous and attentive. read more

Cracker Barrel Old Country Store - Table decor - Breakfast & Brunch Near Me - Springfield, Illinois

See all

So very disappointed. We always stop at this Cracker Barrel when we are passing through the area and it's always been good. This time the mashed potatoes were the consistency of glue, they were old and the chicken and dumplings looked and tasted as if they'd been sitting out for a day or two. I couldn't differentiate one from the other. The only decent thing I got was the cornbread muffin. read more

Worse eggs Benedict ever. Ham was upcharge and was tiny. I think they used an eye dropper for the Hollandaise sauce and the eggs were hard. Very disappointed. And we waited 30 minutes to get the food after order was placed. Latte was good. read more

On our way to Branson Missouri, we decided to stop at a Cracker Barrel. It is a tradition on road trips to stop there and we always look forward to going their. We were seated pretty quickly, and our waitress was super attentive, kind, and she did a very good job. When our entrées, they were very good. My mom has been dying to get the grits And she loved it. Overall, the prices are good for the good quality, very good place and will come back soon. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Springfield, Illinois

Nice people, good food, pleasant Cracker Barrel experience, would come here again in the future, thank you! read more

Cracker Barrel Old Country Store - Maple Bacon Chicken, Mac and Cheese, and Hashbrown Casserole; really good! - Breakfast & Brunch Near Me - Springfield, Illinois

See all

Food is ok. A lot tastes the same. Same gravy over everything. Service is pretty good. Crowded tables. Hard to get in and out of seating. Love the store part. Ordered take out three times and it was screwed up three times. read more

Traveling through and decided to stop for an early dinner. I had the Thursday special. Turkey and dressing. It was delicious. The service was great. I was concerned about one thing. ALL of the ceiling fans in the restaurant were turned off when we arrived. They looked as if they had not been cleaned in several years. They were filthy and gross. I did notice that while we were eating, someone turned them on. Scary!! read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Springfield, Illinois

Consistent good food! Great service! Experienced the Grilled Chicken Salad- grilled chicken tenders over fresh greens and grape tomatoes, shredded Colby cheese, two deviled eggs, house baked sourdough crotons and s Colby cheese wedge. Plus Westminster crackers. Excellent! read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Springfield, Illinois

this is about your employee Candice Dic, but first of all, as soon as I walked into the door I smelt the strong smell of after birth (whatever that happens to smell like) I decided to brush it off though, but when the hostess came to seat me she looked me in the face and spit into my mouth and said: "oh my bad big daddy". after that happened she leads me to my seat and threw the menu at me and walked away. then the waitress came to ask me what I wanted to drink. I placed my drink order and he came back with a cup of piss. after that, i placed my food order and 5 hours later she came back with my food and it looked pretty good (it was soup) but when I started to eat it, it moved I came to realize that there was a rat giving birth in my soup so I called my waitress (Candice Dic) over and asked her to bring me a new one and she told me. and I quote "suck it up to you Fatty or I will feed you to the rats that live in our pantry" she then force feed me the soup and made me eat the rat as well and that is why I am leaving a 1 star on your establishment that you very much I am Guy Fieri (the real one... obviously) and that is why you can trust my opinion on this restaurant. ;) Love your bestie, Guy Fieri read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Springfield, Illinois

Date of visit 10/7. Seated at 451PM. Waited about 15 minutes for waitress to take order. Silverware had encrusted food had to ask for new. Two tables that were seated after us received there food before us. Finally about 530PM we received order. Wife was happy with hers. She had the fried fish with a loaded baked potato. Could have made a meal just from the potato. Mine on the other hand left a lot to be desired. Had the country fried steak, mashed potato's with sawmill gravy. I would bet the country fried steak came pre breaded and frozen. Had no flavor what so ever. In other words BLAND. The same for the mashed potato's and gravy. Absolutely no flavor. Even putting extra salt and pepper on it didn't help. Will not be ordering that again if we even go back. read more

Excellent breakfast - French toast, eggs, steak and country fried chicken & gravy with biscuits. Coffee with lots of cream. Greeted warmly by host who sat us at a clean table. Autumn was our server - she was delightful, and did a great job remembering all of the details of our requests. Great road trip stop! read more

See all

The staff at this location is amazing. TRACY and Beverly took time from a busy day to help me locate a locksmith after I locked not only my keys but wallet and cellphone in my vehicle. My small dog was locked out with me, thank goodness! THANK YOU LADIES !! read more

I've gone here several times over the years and the food is always great. The biscuits are my personal favorite, always fluffy and light. Today we had a relatively long wait from the time we were seated until our server came over, but she apologized profusely and comped our drinks for the wait, which was very kind. She was on top of our drink refills and very friendly, and we didn't have a very long wait until our food came out which was nice. I always enjoy going to this Cracker Barrel. read more

My only complaint is that this restaurant has over charged me the last two times when I added a tip. For example, my bill today was 28.22. I added 5.03. They charged me 34.25. BE CAREFUL The food was Cracker Barrel. It's always a fairly good meal. The place was clean, service was very good (Michelle) and the restroom was clean. read more