I'm here now waiting for the one shake that I ordered. Been sitting in the dining room for 30 minutes waiting for this one shake. This is absolutely ridiculous. Did I say I only ordered one shake. Nothing else. read more

Kiosk ordering only. No wait staff. 6:30pm on a Monday. Very cafeteria like feel. All tables were dirty. Bathrooms are dirty and need some handy man work. This is a skeleton of what steak and shake used to be.... Food was warm and correct at least ‍ read more

after 30 minutes of waiting on 1 mint oreo milkshake i went up to an employee asking about it they said they had yet to start it. this is completely unacceptable. i will never return here read more

The food is excellent. The service is good. The atmosphere is welcoming. I hope to come back again soon.

I do not recommend this Steak 'n Shake! Slow and paid over $3 for a soda pop that was a kids size drink. My drink had no ice, but I think the ice melted from the long wait. Food was lukewarm warm. read more

If I could give zero stars I would. I love Steak N Shake and had a craving. Took them 15 minutes to even take my order in the drive thru. Oh, and they didn't have ice cream! There were 3 cars in the parking lot total. When I got my food, all of my sauce was on top of the burger bun and they gave me a ripped up fry container. Never have I ever felt sick after Steak N Shake, until I went to this one. It made me puke before I could even finish the sandwich. The only positive thing I say about this establishment is my order was correct. Just not put together properly at all. read more

Frisco melt Sandwich was like eating a soaked in butter doughball. French fries was really cold and the drink tasted like sweet watér. Went in to exchange the drink and staff was very rude including ,I assume, the manager. read more

People want the Old Steak and Shake back when you have real waitstaff that were always friendly and service was good! The service and food has changed. Went there in the 60's and sad to see the nostalgia go haven't been back since the new CEO , they are so dirty and so disappointing read more

Sadly to us it's the demise of a good old American tradition! No table service now. Order at a kiosk after lining up for a free one (3 on site, one out of order), asked if we want to leave a tip????, no ink in the printer so blank receipt so no idea of order number, pick up food at counter (eventually), clear your own table! And to add to this misery, couldn't find baked beans on the menu! Might as well go to McDonalds. Very sad. Won't be back!!!! read more

Sticky floor. No straws. No napkins. No ketchup. No ice. Orders were wrong. Tables were dirty. Shake machine wasn't working. It's bad enough we have to order our own food but do we have to do everything else? I used to love Steak 'n Shake. read more

I used to love this place. Had it at least once a week. After the last 3 times of getting cold bread with my hamburger i just gave up. How is possible that the bread is Cold!!? On top of that the service is kinda sucky and the place does not seem very clean. read more

Last night around 9:15 pm I went to steak & shake to get a chocolate shake. When I pulled up to the menu to get my order taken no one answered me. Mind you the restaurant wasn't suppose to close until 10. So I went around to the window & saw the employee inside but refused to come to the window. I also noticed multiple other cars go to the drive through & eventually leave because no one took their order. Very unprofessional & disappointed in the service. read more

don't go here. it got better for a week and now it's right back to the pathetic pathetic customer service it has ALWAYS HAD. when you're the only car there, and you order a water, they have you pull forward to a parking spot. waited 15 minutes for my food before a worker comes out and asks "are you waiting on something?" i reply uhm, yes my order? (i'm the only customer in the last 15 minutes, as i've been here and seen no one else) as i type this review it's now been 23 minutes waiting on ONE SANDWICH. go home and make food. dont spend a dime here. and if the owner pays ANY attention to these, fire everyone working the night shift august 8th. signed, someone who will not be back. read more

Waited 40 minutes in drive thru before finally going in to ask for our food. Literally was just waiting for a plain cheeseburger and fries. Manager was rude, staff member was rude. When I told her I wouldn't be back, she said "good we don't want your business anyway". I'd prefer to give no stars. read more

First timer to the stem n shake. Seen them everywhere, and decided to try it out. This is a full service hosted waiter style restaurant. My waiter was courteous and offered good suggestions. Ended up trying the shooter with fries and liked it so much I had more shooters. Love the flavor options and their willingness to switch them up. Thank you for the great service. read more

This place is honestly the worst steak and shake in all of Illinois among all of the accountabilities of being a fast food/ sit down restaurant. They take forever to actually even start cooking your food and their usual excuse is how busy they are, I guess with the same orders for a whole hour long. Often times I find the floor sticky or covered with something at the booth/ table I am seated at and find it very discomforting when I walk out with my foot sticking to the floor! The food is okay but nothing to wait so long for. read more

Steak ’n Shake - a table and chairs in a diner - Burgers Near Me - Peoria, Illinois

Please DO NOT eat here. Bathroom is beyond disgusting. Looked like it had not been cleaned for months. Hand dryer did not work. Floor was a sticky, filthy mess. There were eight dirty tables when we arrived and the same number when we left. The manager should be fired. read more

We went to Steak & Shake today and it was the nastiest one I have ever been in!!! The food was so so and had to send my tea back because it had some black things floating in it. I was just hoping I would not get sick! We looked around and it looked as if it had hardly ever been cleaned! We quit going to the Morton one because of food and horrible service. The only time we ever eat at one is when we are traveling and the ones we have stopped at says they hear all the time how bad they are up here. It doesn't do any good to call corporate because they don't care!!! read more

Terrible service!!! Do not go here. You not only wait long for food, you wait forever to pay. The 4 people in line for cashier (yes, 4 people) all had horrible service. People seated in restaurant were actually raising their hands to get server's attention because of long wait. All of us in line were not giving any tips. The franchise needs to give this location some serious help. Please, do not waste your time going here. And it's going to be a lot of time. read more

Two drinks, 1 straw, no napkins, ordered 1 burger with everything and one with just mayo, both came with everything. Buns were ice cold. Sad, we used to like Steak and Shake. read more

Standard steak and shake. Nothing special or out of the ordinary from what you'd expect if this chain. The place is clean and the food is consistent with the chain. read more

Literally ordered there tonight and my friends chicken strips were raw. Literally raw chicken through out the whole strip!! Be careful and make sure to check your chicken strips especially if your kids are eating them! read more

Steak ’n Shake - Chicken strip - Burgers Near Me - Peoria, Illinois

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We tried the drive through before they reopened the sit down portion of the dining room. It was decent. Thought we would give the dining room a try today. First off, when you order a hamburger does it mean cheese burger in Illinois? Had no idea my hamburger would be a cheese burger. I don't eat American cheese. Scrapped the cheese off my burger. Has anyone really figured out what American cheese is anyway? My bun was stale. They tried to cover that up by toasting it on the top....didn't work. My tastebuds could tell it was still stale. The burger had nothing on it besides the nasty cheese I did not order. YUCK! My husband's burger had a pickle and ketchup on it. Never again will I waste my money on that disgusting food. I'm just really tired of giving this place a chance. It's beyond help. read more

Burnt bread ... burnt burger and 20 plus minute to dine in. Gary the manager needs better customer service skills. Whoever the GM needs to coach this guy. read more

Steak ’n Shake - 20+minute wait to dine in with my 91 year old father Here is what he got.. burnt bread & burnt burger. Will not be back here! - Burgers Near Me - Peoria, Illinois

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Waited ten minutes in drive through and you still served me under cooked onion rings and and burger that was crap. Bun wasn't roasted and was old. Cheese cold and not melted. Seems like they just don't care. Shut it down and stop taking money for the crap you are serving. read more

It's 9:30PM we stopped by here to grab a "quick meal " after the movies then head home and our kids to bed. But this isn't what happened. I'd give zero stars if not because of their friendly older lady waitress who tried her best. The kitchen staff messed up all our order , had us waited for 45min to serve our meal and forgot all about our milk shakes. We asked our waitress they told her from the kitchen it's on the making After 30min the waitress came back and told us no one was actually making the milk shakes so she'll have to make it herself. So sad poor poor management of manager. Unable to run her staves. We spend over an hour just to eat burger at a fast food. The waiting was over an hour. We ate it for just 5 min. Waste of our time. Not coming back here again. We should have read the reviews before stopping by this fast food joint. read more

Extremely poor drive through service and wait time I have been to this place a dozen times since it's so close to where I work but it never fails I set In the drive through 20 minutes plus today it was 30 credit card machine didn't work coke was out and was pulled forward to wait another 20 minutes for a fast food burger with only one other car in the drive through close this place down and start with new franchisees iv had much better experiences at other locations read more

JEEZ LOUIS!!!! i ordered 8 burgers, they all came out within 20 minutes of paying and it felt like 5 minutes because i was playing with the arcade machines out front (i won a bouncy ball). unfortunately i didn't win anything. i only ordered 1 shake. however it only took about 5 minutes. the staff was very friendly even though have no social skills they made feel at home. the food was fresh and left a pleasant taste in my mouth, the bun of my burger was like the soft squishy clouds floating on this beautiful earth. all in all i had an absolutely terrible experience. all in all i will not be back and all in all you will not take anymore of my money. all in all i want my money from the arcade machine.!!! read more

One star is for the workers at least they were pleasant... if not for that it would be 0...Our order tasted like it had been sitting then refried in old grease....chili was terrible and the chili 3way had a layer of grease... biggest problem is when I called to tell the manager about the experience she thought that i was going to gather up all of this terrible food and bring it back to get more...I figured maybe a bad day and ill come back with at least a discount but she felt it necessary to bring the food all the way back like i had that time .... anyway dont normally review just was especially bad read more

I love Steak N Shake! The food is definitely greasy and fatty so if you're a health nut... You won't find much you'd like here! My fav is the chilimac supreme, hands down. It's like spaghetti and chili supreme (with cheese and onions) mixed together. I also love their strawberry smoothie (made with real strawberries). This particular Steak N Shake is pretty good. It's newer so cleaner than some places. I find that the further down south you find a Steak N Shake, the better the service (like in MO). Central IL Steak N Shakes are pretty slow in general unless you go during off-hours. So expect a wait during peak hours. read more

waited 10 minutes to order, and then waited another 30 for our food after we paid. we saw them messing around instead of cooking our food.

Can I give a zero.... drive through service horrible. Manager took my money. Waited over 10 minutes. Girl handed me food. No thank you have a good day, etc. Had to tap on the window to remind said girl that i am waiting on two drinks. She was very rude. The milkshake she handed me was watered down. Whipped topping had the cherry picked off. Basically someone else returned it. They gave it to me.. gross.. milkshake went in the trash. Food sucked. Never again. I realize fast food isnt 5 star. However, this place ranks sub 0 on the fast food meter. read more

04APR19 11:30pm. Just got sold raw chicken Tenders, hard French fries, unsweetened sweet tea and a Sprite that should have been changed 4 days ago. NEVER AGAIN. read more

Worst steak and shake ever. It's the staff. It has to be. How long does it take to take an order and make a hot dog. read more

Pros: Relatively cheap. Frisco melt was very good, with rich, buttery sourdough Cons: Very slow service considering it was after the dinner rush hour - we waited 30+ minutes for food. Place feels sticky all-over. Besides the aforementioned Frisco melt, the food was only so-so. The wait, on the other hand, was excruciating. Considering there was only one other table awaiting service, we still had to wait 30+ minutes for some burgers and fries. But what really irritated me was that I ordered seasoned fries - sea salt with peppers; on the recommendation of the waiter. Instead, I got regular fries. When I told the waiter, he took my plate and promised to bring me back the correct order. When I got my plate back, I can plainly see that they were the same fries, but with a dusting of pepper haphazardly sprinkled on top. They didn't even cared enough to perhaps put the fries in a bowl and shake it up a bit with the pepper. When I again called the waiter over, he admitted that these were indeed the same fries. I asked why did I need to ask for seasoned fries when I can as easily pick up the pepper shaker at my table and do the same thing. He stammered and said that he'll give me a new order. Disgusted, I told him to remove the darn 29 cents (extra charge for seasoned fries) on principle, which he complied. Definitely not going back. read more

Waited 30 minutes for a simple burger, service was awful. Employees don't even have the bowties on right. They're on their phone while they cook and still have an attitude when your food is late..this is the worst steak n shake I've ever been too. These people are getting paid for doing nothing. Manager doesn't do anything either, bottom of his shirt is wet with God knows who, he sags, everyone in this steak n shake is awful. They don't know what they're doing at all. read more

Never have had a great experience at this Steak 'n Shake. Decided to give them a try again today. There was 1 person in front of me in the drive thru. Waited forever for them to finish ordering....pulled up and proceeded to sit in silence at the order board for more than 10 minutes....NOT A PEEP OUT OF ANYONE. I asked the sign numerous times if it was ready to accept my order....NOBOBY EVER RESPONDED. I gave up and drove to the window. NOBODY THERE EITHER. Went and spent my money at Culver's instead!!! This has to be the crappiest Steak 'n Shake on the planet.... Get your stuff together or go out of business. Horrible times 3. read more

This place is so slow. And workers are just out there hanging out doing nothing. Counter lady was rude and made me feel like I'm and idiot when I paid for my food. I waited for an hour and the food isn't here still (I'm still waiting as I type). So many tables are disgusting and no one bothers to clean it up. They are definitely not understaffed, just rude, irresponsible and unprofessional. read more

Terrible service , ordered our food and after 45 minutes we had not even gotten our drinks so I left. Seems like the whole chain has went downhill over the last few years. read more

What a disappointment this Steak n Shake was. There's a few reasons why I avoid Steak 'n Shakes in general: poor service, long wait-times, and below average food. The convenience of the restaurant is that it's open 24 hours. But it doesn't matter if there's 3 tables or 30 tables, you will be waiting a long time for your food and it will be cold. My friends and I are used to this so we decided to just order milkshakes. We wished we would have brought in our mailer coupons because it was not worth the $13 we spent for 3 shakes. We were the first to arrive out of three tables and our shakes came out last out of all of the orders. The menu is now oversized to show more pictures but it has lost quite a few items and is actually smaller. The server was very friendly and kind when she was available which was when she seated us, took our orders, and left us our shakes/drinks/receipt. No follow-up and our waters were never refilled. The atmosphere was very unprofessional with the coworkers yelling loudly and obnoxiously at each other about orders. And not in the busy diner type of way, it was more like a "I hate being here" type of way. To add insult to injury, I left a $3.05 (23%) tip for the server who told her coworkers loudly as I left, "they gave $2." The only reason I gave this place two stars was for the shakes. They were okay. I probably will not be returning to this location for awhile. read more

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