Worst customer service I've ever received in my life. At first I thought maybe the lady is having a bad day. Gave it another try. She was even nastier this time! Rude and huffing, snappy and condescending. I won't be back unfortunately, at least not to this Steak 'n Shake. Managers - consider eliminating this problem with the drive through associate and I guarantee you'll see more business. read more

Incompetent servers. The food might be good, but I left after ten minutes of not having my server not even show up. One star is generous.

Steak and Shake has always been a favorite for my wife and I. The Marion location is convenient for us and we look forward to stopping there. However, this last visit was not good. We had a good view of the grill area, not a good thing. The area was dirty and cluttered. We each had a sandwich, steak burger of course and a shake. The server was nice enough to get a cherry shake for me, not on the menu. Our visit was Friday April 13th. Perhaps an omen. By Sunday afternoon we were both sick. Both of us sick at same time, same sickness ( I won't describe) hardly a coincidence. Needless to say sadly Steak and Shake in Marion is off our list. We truly regret this. PS. The shake was great. read more

I'm giving this a 2 only because I have eaten there before and haven't had an issue (other than the fries being cold). The last time I went there I found THREE separate hairs in my fries. I couldn't finish my fries or my burger and now every time I pass by this Steak 'n Shake my stomach turns. When we told the waitress she stated, "that's disgusting" and gave me a free meal, which is good because I couldn't eat anything, but my fiancee still had to pay for his order. This is fine, as his food didn't seem to have any problems. read more

Went to eat there , well before we got our food I went to wash my hands, wow it was so dirty, looked like it was never cleaned, I would .... myself before using it, then got the food we ordered and it looked so bad we refused to eat it and left. It is one dirty place folks, and I don't want to eat in a dirty place like it was I would go somewhere else. read more

Went in on a slow week night (maybe 2-3 other tables in the entire restaurant) and got terrible food and service. I'm a server myself and am never picky about small things, however, our server completely forgot about my boyfriend's drink and another server had to basically take over for her multiple times. I felt really bad for the other girl working because she had her own tables but kept having to pick up her co worker's slack. The kitchen was no better. Both burgers were VERY undercooked. I normally get my steaks mid rare, however, I don't trust ground beef enough to get it above mid well and this was medium-mid rare. One of our shakes was wrong as well but that's something I could have cared less about. read more

This Steak and Shake has terrible service. We waited 35 minute for one shake and 45+ minutes for our food.

Very disappointed during a trip when we stopped thinking the kids were well behaved, we would treat them to milkshakes. We waited 22 minutes after ordering, while several employees stood around talking instead of anyone helping with the 1 milkshake mixer....poor service, except the kind girl who apologized and explained that there was only 1 machine. read more

Steak 'n Shake does yes have bad service but, it makes up for it in their steak burgers and shakes, if you want good food and in a rush go through the drive through. The drive through doesn't have bad service because there are no waitresses and if you have the time go in and sit in a booth as this is the best seating option. 5/5 on food alone. 5/5 on seating. And 5/5 on service. read more

I love the food here at this steak and shake. My problem although is with the service, I ordered a vanilla and chocolate milkshake. I had eaten all of my food before it came out, but it was a banana and chocolate milkshake, and I don't like banana so I sent it back. So then my new shake came out and it was also banana and chocolate. read more

Horrible service. Food was okay even though it sat in the window for 15 minutes waiting for the server to bring it. Definitely understaffed and the manager didn't assist the server when needed. read more

Terrible service. Waitress had a completely disgusting uniform, food on her face and mouth and had a terrible attitude. Wouldn't recommend to anyone passing by. read more

Fast service good food and the shakes were amazing I love coming here for burgers and shakes the fries are amazing and the servers and management is always so nice read more

I think today may be the last time Very few people in there and was totally ignored by the waitress couldn't get a coffee refill couldn't order a milk shake which by the way usually comes out like a glass of milk. at least 3 floor employees but no managers in sight I laid my money on the counter to pay and yes what I said on the back I did. I contacted Corp although I don't expect anything to change. No I didn't leave a tip because the service didn't warrant one... I guess if I was of the male gender service would be better It's People like me that allows these people to have a job to go to NO CUSTOMERS NO JOBS... read more

The worst fast food I have ever received. Made a yelp account just to say how bad it was. Everyone in there is obviously on H. One time I ordered a bacon burger and got croutons on it. Croutons. Don't eat here. read more

Visited on Sunday. Got there at 10:50 AM, ticket turned in at 10:58 but it was 10:34 before we got our food. A 30 plus minute ticket is ridiculous! Plus it was not just ours that took forever. It was taking them way too long for all tickets! read more

The spouse and I dined here today. We will NEVER be going back. When we arrived it said please wait to be seated. So we waited for 15 minutes before we just seated ourselves. After that it took another 10-15 minutes for them to even acknowledge we were there. I got a simple grilled chicken salad which looked good until I started to eat it and realized it has raw chicken in it. My spouse got a milkshake, he ended up throwing it up. Which is odd for him since he is military and is use to eating disgusting food. This food was by far the worst we have ever had. Even paying for our check was ridiculous, people just stared at us and did nothing. We waited 5 minutes to check out. We learned our lesson to never go here again. read more

I am a huge fan of Steak and Shake. However, tonite was an issue even though the food was great, as usual. I went thru the drive thru at 8:08 pm and ordered 2 burgers. No other vehicles in the drive thru line and very few in the lot - apparently dinner hour was over. The young lady at the window stated "$7." and 30 something cents, turned around and continued the conversation she was having with other employees. Finally, a minute or so later she opened the window and handed me my change from a $10. Not a word, turned around and continued the conversation. When bag was ready, opened the window and handed it to me while turning to continue the conversation. Not a "Thank you" or "thanks" or come again - nothing. Customer service is not just for seated guests. Should be the same as the the price is the same outside as inside. This, in my opinion, was EXTREMELY rude. I tried to say thank you and (sarcastically) you're welcome but the window was already closed. I will remember her and, when & if I stop again, I will tell her in person how impressed I wasn't! read more

Love the food but I have NEVER had good service. Always long waits. Not sure why I always think it might improve. Lots of staff working but no one has a sense of urgency. read more

The quality May be great. However customer service is key to a great food retailer. Must like rude people and slow service to go here

Never ever, ever, ever again! I did the drive-thru here a few years ago with my family and the service was so bad we actually pulled out of the drive-thru line before getting our milkshakes. My dad and I decided to give this place another shot years later and we went inside to eat. The service was just as bad, and it took forever to even get a waiter or waitress to take our drink order. The steakburger wasn't bad (at least it was warm), but we tried to order milkshakes to go. They were terrible. I'm glad we tried them before paying the bill and walking out the door because they were so disgusting that we left them on the table and asked for them to be removed from the bill. The manager said she knew what the waitress did wrong. I'm sorry, but if the waitress can't make them right, she shouldn't be making them at all! I'm all about giving places a second chance, but this place is crossed off the list for good. read more

We stopped here on a Friday evening in Oct. of 2015. We were seated quickly but no one ever came back to see us again. We watched as two other tables who came in after us receive their food and decided to leave. Someone finally noticed as were heading towards the exit and apologized. She told us to sit down and some one would be there right away. I told her we had been ignored long enough and it was too late to notice us now. read more

This place has good milkshakes, like the food. But the service. Wow Sucks terrible. Workers given dirty a** looks. Can't believe how bad. Think next time I'll go eat off the gas station bathroom floor. Better than this joint. read more

Absolulutley the worst service I've ever seen. Waited 20 minutes to be seated and watched a family walk in and get seated right away. No organization and no idea how to run a business when they are busy. Will never return..... read more

Terrible service. I stopped here while traveling a couple months ago. Went inside and ordered a shake to go. 15 minutes later someone saw me waiting and asked if they could help me. I told them what I had ordered and they found my shake sitting on a counter. It seems no one knew who it belonged to. Needless to say it was no longer the nice, thick shake I love from Steak n Shake. Fast forward to today. My husband and I were traveling and did not have a lot of time. Went inside and ordered lunch to go. After waiting 20 minutes my husband inquired and our order was sitting on a counter on plates but no one knew which table to take it to so it sat there. It was put in to go containers and we hit the road. Ended up eating cold food and another runny milkshake. :( Also, while we were waiting for our order we observed people having to wait a good length of time for someone to seat them and the same for people wanting to pay. Maybe better communication? read more

I have both good and bad opinions of the specific spot. I love burgers so this is a treat to me and my kids. Also the price comes out to be less than most fast food joints that get old quickly. Steak and Shake is always a good atmosphere to bring friends and kids. They have a good selection of $4 meals infact they most seem to be anymore. Drinks are not included in the price. I love the double cheese meal and sometimes get a cup of chili. The chili is the best.. I can eat this and feel satisfied so much I can barely eat my actual meal when it arrives. We have never had poor food experience here although the service is 50/50 on quality. We were coming here weekly to eat in the evenings sometimes 2x a week when we had to be in town. Most times there was such a panic/rush with the servers that they were dropping huge trays of milkshakes busting all over the floor, constantly apologizing the same lines to customer after customer.. it got old and sadly expected. There is a lot of crashing around in kitchen/dishes are also.. once we were seated next to the wall of the kitchen and some dropped something and it crashed so loud we were startled and scared.. customers constantly bug eyed looking around at the chaos going on. I also had a few times where there were people piling up to be seated while say 10 tables were stacked with dishes and no one was cleaning them off. One of these times we were seated in a booth (our preferred) and both tables surrounding us were piled high dirty ..the disgusting thing about seeing dirty stuff sitting around is that the tables that were dirty when we were seated were still dirty when we left.. how gross is that.. I felt like getting a bus tub and cleaning them off myself.. I see a few good people serving but a few constantly are not cut out for this type of work. We will go back.. of course its my fav low cost burger joint when we have time to sit.. but step up the training.. we want to feel relaxed.. but it seems its become so stressful just watching people do their work. read more