I haven't been to this location for a few years because it was so bad. My daughter had a craving for a shake so we came here. The service was fast and the guy working the drive through window was professional and very friendly. We were both shocked at what great customer service we received. I wish I got his name because he deserves some props for a job well done. If you gave up on this place, give it another try. I hope your experience is as good as ours! read more

Me and my father enjoyed this establishment. Milkshakes were amazing so were the cheese fries. They drink dispenser was a predicament, but either way it was an over good vibe and experience will be returning read more

Steak ’n Shake - Haven't seen this in a while - Fast Food Near Me - Indianapolis, Indiana

Haven't been in this location for a few years. Decided to grab a quick dinner. As soon as you walk in you have to order through the counter and it gives you options for dine-in or take-out. We had an original steakburger, a double steakburger with cheese, and cheese fries. They don't have servers anymore like they used to be, self-serve for drinks and clean up after. The tables are dirty and no one was cleaning it up after someone was done eating. We found a clean table, but most are dirty. It would have been nice if someone or anyone would check up on the customers. No one was really visible until they had to call the order number. read more

Would be zero if possible, the company should consider closing it location here. The one on us 31 is amazing service and quality been to this one three times without getting my food. Do not go here go here. read more

Saturday, 8/20/2022 - Got to Indiana and decided to go have a Steak 'n Shake burger. We stopped at this location since it was on our way to the area we were staying at. I saw a Texas Roadhouse right across the street. There were plenty of parking. Staff here were very nice. You have to order from a kiosk. The two on the red counter are the kiosk you can use your card. The two kiosk by the window are the ones you can pay with cash. The gentleman behind the counter (he one of the cook), offer to help us with the kiosk should we need help. They do not do the traditional ordering where there's a staff member at the front desk with a cash register taking your order. Upon arrival: Pros: 1) large parking lot. 2) we got in and can pick anywhere to sit. There were no other patrons there. 3) the 2 gentleman behind the counter were nice. Cons: 1) the glass door to enter the restaurant was filthy. It sure needs some cleaning. 2) all the tables, counters, chairs, and floors were dirty. Red counter was caked with... I don't know. It was just dirty and sticky. 3) I had to wipe our own table for us to use. 4) while sitting on my chair, I happen to put both my hands on the bottom of the chair to help pull me forward to the table. Both my hands got super sticky from whatever gunk was on that chair. I felt grossed out. So went to the bathroom to wash my hands again. 5) the ordering kiosks were all dirty. You can't miss seeing all those finger prints on the screens. It was sticky. I grabbed one of their wet towelettes and wiped one of the kiosk screen down, dried it with their paper napkins before using the kiosk. 6) bathroom wasn't too clean. But wasn't bad. 7) the burgers and fries here aren't as good as other Steak 'n Shake I've been to. Fries were over cooked. Lots of fries that were hard and hallow inside. read more

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On our way to Nashville, we stopped in at this Steak and Shake for shakes. We parked in the car hop spot and put in our order. 2 of us went into the restaurant to use the facilities. The dining room area had an awful fecal smell. The clocks didn't work on the wall, and the place just looked old and run down. Upon entering the dirty bathroom, it looked like it hadn't been cleaned in days. One stall had feces piled up in it and toilet paper all over the ground. I didn't notify the manager on duty, which along with the other workers, were polite. We came back out to the car hop spot only to find the shakes hadn't come out. There wasn't one patron in the restaurant and only 1 car in the drive through. We had been waiting for over 10 min for a few shakes. We sent someone to check up on our order status that said complete on the app. They hadn't even started the shakes! They were just talking. This place is unacceptable and disgusting. Stay clear read more

I came through the drive thru The lady was very nice and I got hot & fresh food definitely be going there again read more

I was just here went thru drive up. Had window rolled up and the lady started talking right away I couldn't hear her. I rolled window down and said what? She said I just shut the system down you'll have to come inside. I park my car and look up and there's 3 other cars in drive thru none of which seem to be turned away like I was. I go in. There are no cash registers anymore you just supposed to enter the order on a screen like at McDonald's. There are two kiosks to order instead of cash registers now. You can still see the fry line and the fry cook like always. I said why didn't those other cars get turned away? And the cook who is wearing matrix sunglasses trying to be Morpheus yanks out his earbud and says , oh she said that because we got a bunch of orders at the same time you pulled up. I reply, so the other people in drive thru are being helped right now and because of her I'm at the back of the line behind them now? To which I'm ignored and left to die. Honestly the tech grift / eco friendly grift to cut costs and screw consumers has come too far. Unacceptable. Probably mods will remove this review like they did for my Flatwater review for some incorrect rationale that equates to 'no more free speech for women' and I'll just take it to the chamber of commerce. Clowns: reap what you sow ;) read more

Steak ’n Shake - Garbage - Fast Food Near Me - Indianapolis, Indiana

If I ever get my food i might be able to give a different review. I've been in the drive through for over 20 mins. Sooo slow! Update: somehow my two for $8.99 became 13.00. My salad dressing cup was only half full.. and the fries were cold. I would pass on eating here ever again. read more

Steak ’n Shake - 20 mins later.... soooooo slow! - Fast Food Near Me - Indianapolis, Indiana

great customer service, I appreciate the workers they were very nice and respectful and made sure we had everything as we needed. Food was cooked right, everything was just perfect. We appreciate Zach and Jacob for everything. read more

I will begin this review by saying that I completely understand everyone is short staffed right now. The only thing I ask is that people just do their job. This location shows that it's open here on Yelp, on the Steak N Shake website and it shows they close at midnight on the front door. We ordered food for our family of five on the app and it said that it would be ready in 13-18 minutes. We arrived and parked in the numbered spot as instructed. We called the number and nobody answered. We saw a few employees inside so I walked up to the door. A manager with glasses and a face piercing opened the door and told me that they were closed. Me: I placed an online order. Her: We're closed and it should not have let you place the order. Me: I think it let me because you're open until midnight, here's the online receipt. Her: You'll need to go wherever you ordered it and cancel it. Me: I ordered it from your app... Her: You can cancel it there. I went on the app and there's no place to cancel the order. Our card was already charged as well. Here's a screenshot showing the time that the order was placed (before the 10:00 closing time she had mentioned). read more

Steak ’n Shake - Ordered before the midnight closing time posted on the door and the 10:00 closing time the manager mentioned. - Fast Food Near Me - Indianapolis, Indiana

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Stopped by for our favorites. Spicy Crispy Chicken Sandwich for me and Lorenza got her Usual Frisco melt. Coupons for free soft drink for me and a milkshake for her. We got there at 12:15 and got the first available booth. Food is always reliable and the service is friendly and efficient. Try to go at least once every time we visit Indianapolis. With coupons and a $3 tip we spent less than $15!! read more

You have to order everything at a kiosk, only 1 of them works. Every single table was disgusting, this was after I wiped down the table. When another customer brought up the fact that all the kiosks were down except 1 they responded with "yeah we don't know why" and nobody tried to help the 4 other people in line read more

Steak ’n Shake - a white table top - Fast Food Near Me - Indianapolis, Indiana

It's super affordable, and they had free fries with a purchase of a burger. So I got a single burger for $2.54 and got fries with it. Taste was not bad, it could get stale if I eat more of it, but fries were crispy, thin and salted well. Can't complain for a $2 meal. read more

Steak ’n Shake - $2.54 single burger with free fries. Hot, thin, salted fries. Good - Fast Food Near Me - Indianapolis, Indiana

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I'm only giving this one star because there are no lower options. This was by far one of the worst experiences I have ever had at Steak N Shake. I should have known when I walked into the restaurant to turn around and walk back out, but I really wanted a steak burger. There were 5 people waiting to pay, there were 3 other customers waiting to be seated, and everyone seemed to be trying to do everything instead of working as a team, so nothing was really getting done. I waited 10 minutes for a booth. But the one I was given had not been wiped, so the host had to clean it before I could be seated. My drink order was prepared fairly quickly, and I knew what I wanted, so the order was taken. I was traveling with a friend, and when the orders came out, my burger was on the plate with her cheese fries and her patty melt was on my plate. The waitress looked confused, apologized, and set the plates down. Easy enough for us just to switch the burgers. That was the last time anyone from the early staff bothered to stop by our table. When it was time to leave, my friend wanted a to go cup. She approached the drink station to ask, but before she could say anything, the waitress looked at her and snapped, "What?" Meanwhile, I'm standing at the register waiting to pay. No one acknowledged I was there, made any attempt to communicate they would be with me shortly, or anything remotely professional. After 5 minutes of being ignored, I finally left cash and the ticket on the register and walked out the door. I love Steak N Shake, but nationwide, it's usually a hit or miss. This location was a HUGE MISS!!!! read more

I've always loved steak and shake for breakfast. But their late night dinner options are always right on time. Everything is always made fresh to order. The staff is always wonderful. There's usually not a 2ait at this particular one. My fave, the restrooms are always clean. I'm so addicted to the Frisco Melt, pancakes, and sausage egg & cheese breakfast tacos! read more

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The drive thru operator might benefit from an in service in customer service and active listening. I didn't see a name badge - but he was wearing a shirt and tie - so that makes me think he may be the manager - which is even more concerning. I know it is fast food - but I have never felt so rushed when attempting to place an order. We were constantly interrupted and cut off. We should have said never mind and left- we won't be back. read more

Steak ’n Shake - Fast Food Near Me - Indianapolis, Indiana

This was the DIRTIEST restaurant I have ever been in. The dining room floors were covered in dirt, food, grease, there is no way they have been swept or mopped in weeks. Both of the women's bathroom toilets were stopped up. The serving counters were greasy. The drink station was a mess. If it weren't for the fact that we had already ordered our meal and paid for it via the kiosk before we sat down, we would have never stayed there. On top of that, the food was unusually greasy and both my husband and I got sick after eating the food. THEY NEED TO BE SHUT DOWN. read more

I wish I could give it a zero but I can't . We went to this location yesterday and regret. My daughter had a doctors appointment at Riley Childrens yesterday and this was on our way home and she really wanted there chili. BIG BIG BIG BIG BIG mistake and my poor baby apologized for us stopping there.. the only good was the fries. Bathroom was absolutely nasty pee everywhere. Had to take her somewhere else to go. We will never go back here again.. the staff was not even friendly at all. Usually staff will greet you when you come in the door no matter how you order not this store.. this company should really look into this location and fix the problems read more

Will not return to this location. The cheese had a rubber taste and the Garlic Steakburger 'n Fries had the garlic spread on one that was selected to have that ingredient removed. The food left us feeling sick afterwards read more

Steak ’n Shake - Garlic Steakburger 'n Fries had the garlic spread on one that was selected to have that ingredient removed. - Fast Food Near Me - Indianapolis, Indiana

This is based on several visits to this location...this Steak 'n Shake has the worst service I've ever received. We've waited 45 minutes in the dining room without getting what we've ordered - and they weren't very busy. We just waited 20 minutes in the drive-thru for 2 Cherry Cokes. I realize people ahead of us probably had food, but there was only one car in front of us so I'm not sure why the wait was so long. They've gotten my order wrong here several times. Why do I keep coming here? It's closest to my house so it's convenient when I'm on my way home. Unfortunately, it's a disappointing experience nearly every I come here. read more

So my family and I just finished eating dinner here and let me tell you, what a terrible experience! For once it didn't take them forever to seat us like it does at other Steak 'n Shakes we've been at before, that was probably the only good thing about this Steak 'n Shake. Our waitress did an ok job nothing special, screwed up on our ticket and I ordered a Vanilla Coke instead got a diet Vanilla Coke. Our bill was mixed up with a different table and our waitress wanted to know if we just wanted to pay the other table since they paid our bill by accident, the waitresses mixed up the bills, so just re-enter our bill and we'll just pay our original ticket. Now for the cleanliness of this Steak 'n Shake, the nastiest Steak 'n Shake I've ever been to! While paying our bill we noticed the floor where all the employees cooking the food are, by the way none of the employees around the food were wearing hair nets, but anyways the floor was very disgusting!! Clean the place up for goodness sake! People eat here! Our food was about just like any other Steak 'n Shake but just took a lot longer to get, even two junior shakes "to go" took 15 mins to get?!?! Long story short, my family and I will NEVER visit this Steak 'n Shake again. The management needs to get with it and make their employees clean the place up and act a bit professional cause they lack in both at this restaurant. read more

Steak ’n Shake - Just nasty...why are buns sitting on the floor in the lower left corner of this pic?!?!?! - Fast Food Near Me - Indianapolis, Indiana

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I had medium hopes for this place. I walked in and a waitress explained the menu to me and made recommendations. Sounds easy enough, I thought to myself. I'm not sure what happened here. I had a double steak burger with guacamole. Each ingredient on its own was good, but somehow together - - it just didn't work for me. Yummy guac, meat, bun, sauce, etc, but it was just too greasy and dripped all over me. I ate about half of it before calling it quits. Luckily I had ordered my Nutella shake. I could barely consume half of this. This is odd, but I love Nutella, and for some reason, this Nutella didn't taste as good as I remembered and the shake was probably the best part. Anyway, I am no longer a Steak'n'Shake virgin - - but I guess no one's first time is awesome. read more

My experience at this particular location was great, especially in comparison to a select few other locations! We were greeted & seated promptly (within 3 minutes).Our server was very friendly & took our order in a timely manner. My child's appetite has increased immensely, so when I asked how much an extra order of fries would be- the server actually brought him some at no charge!Our food was hot, & our service was awesome.I have no complaints for this location.Thank you for being so kind! read more

The place was a pigsty. Flies everywhere, the cooking area AND cook looked filthy and the men's bathroom smelled like a rancid porta-potty. Apparently, the person who was to clean the bathroom was called away, because they left the cleaning supply caddy IN the filthy sink. I literally had to hold my breath while trying not to touch anything. read more

The burger was very good, would definitely try again. The fries are terrible. I'm surprised how plain and boring they are. Strawberry shake, excellent. read more

Steak ’n Shake - Busy - Fast Food Near Me - Indianapolis, Indiana

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Steak burger is nothing like it used to be,dry bun and meat doesn't taste like it once did, onion rings were soggy and full of oil

We walked in and the first thing the cook yelled at us was, No more milkshakes-only if you've already ordered them. So that of course bummed us out, but we were tired and traveling so we stayed. There appeared to only be 2 people that worked there. They were out of several sauces, napkins, and ketchup containers. We had to put our ketchup in drink lids. There was no one around to help customers when they needed it. Everyone had to order on the kiosk (which isn't a complaint-but we had never used the scanners at the drink machines so we stood there clueless for a while with no one to ask for help.) The bathrooms were filthy. The men's trash was overflowing out into the hall. The food was good, the fries were a little cold. It was even more disappointing when someone came in after us and was able to order a milkshake. My kids were upset about that. Clearly a very understaffed location and I'm sure the workers were doing the best they could. Management needs to take action. read more

Avoid this location!!!!! I ordered a meal through the app, it charged my card, and I went to pick it up and the store was closed. Doors locked, no one answered the phone or drive thru. read more

Do not go to this restaurant past 5 pm if you would like to be served. They will lie to you and say 15 more minutes and you wait 20 and then they lie and say 15 minutes we're closed right now read more

I don't know what happened to this place in the last 3-4 years. I am SO sick of them always getting my order wrong. About once every couple months I decide to try them out again. Today there was NOBODY in the drive-through line but me...so they obviously were not busy. I ordered a hamburger Royale and fries, so it's no like I placed an order for 6 different shakes and 6 different meals. I stated what I wanted on the hamburger. Never did I mention I wanted bacon or cheese. I can't pick the cheese off. They also.gave me 2 patties instead of one...so yeah basically a completely different burger than I ordered. It seems they always mess up the hamburger. After yet again paying for a meal I won't eat...this will be my last update as I won't be eating at this location again. I'm sick of going through the line again (+15 minutes) and/or calling the manager and them saying they will write my name on a note near the cash register for a free hamburger. Now if this happened once or even twice I'd let it slide...but the parking lot was empty, line was empty, and literally the last time I was there a mo the or two ago and ordered a burger...it was also wrong. I've had a wrong order there in the past couple years more than I have had the correct order. And they never do anything about it. No customer service. read more

I have always been a fan of Steak N Shake since I was a teenager. This, of course was no exception. We arrived for dinner around 6:30pm on a Monday night. The parking lot made it seem they were really busy, but in fact we had no wait in getting a table for two. We did have to stand by the table while they cleaned it off, but nothing major. Our server came to our table pretty promptly and took our drink order. She returned promptly and took the rest of our order. I ordered my all time favorite, Frisco melt with an order of large cheese fries. My partner ordered the bacon lovers burger and fries. The wait for the food was a little longer than usual; but again, nothing major. While we waited our milkshakes were delivered. Mine was just fine, but my partner asked for no whip cream or cherry (the best parts, right?!) and his had both on the shake. They took it back and corrected it as soon as she realized they made a mistake. When our food arrived, again mine was perfect, but not so much on the other. He was told that the burger came with mayonnaise and ketchup but in fact it did not have either. Also, for being a "bacon lovers" burger they were pretty skimpy on the bacon. Our server came back about two other times to check on us before we were done with our meal. Overall I had a fine experience, but with those two minor hiccups it keeps it from getting more than three stars. read more

Steak ’n Shake - Cheese fries - Fast Food Near Me - Indianapolis, Indiana

Absolutely garbage customer service. Avoid like the plague unless you want your time wasted. I got home realized they gave me the completely wrong order after waiting a long time with only one car in front of me. They were rude giving me my wrong food. Then when I returned they acted like they didn't give a crap at all. They didn't apologize at any point and just angrily remade their mistakes like I was the one that messed up. When I got home it was over salted to the point of being inedible I would have to assume was on purpose. Literally everyone there should be fired seeing how I had better customer service skills when I was 14. Unbelievable disappointment. Worst location on the south side for sure. read more

Rest room are filthy. Walls haven't been clean in awhile. Urine all over toilet seats. People have to wait forever to pay. Counted 8 people waiting at the crash register. And are you kidding me with the toilet paper.? I've heard of one ply but this is ridiculous. It's like the toilet paper is made out of cotton candy. Come on Steak and Shake quit being so damn cheap. read more

They should rename it "Steak n ... Nevermind. That's all." The shake is in your name? Why don't you have shakes? Sheesh.

I love Steak and Shake, but this was the worst experience I've had at one. I ordered a beef salad and was served a chicken salad (the receipt had it correct as a beef salad though). We waited so long to be brought menus, to put in our order, and to be served that it wasn't worth the time to have them try to fix it. I ordered guacamole with the salad, which was 99 cents extra, and it was about a teaspoon's worth -- looked so little in the small condiment cup it was served in that I chuckled when I saw it. Other than a few not-so-fresh lettuce pieces, the salad was good though. I guess I should have known they were too busy for decent service when we were pointed (instead of walked to and seated) to our table -- the one with the dirty rag. Other minor issues: We were given one set of silverware (for two people). Also, the men's bathroom was out of paper towels. Should have gone next door to Wendy's instead. read more

I went here right b4 COVID happened and I'll never go back this wasn't the first time the service was shitty and the people well rude is an under statement my Frisco melt was red in the center and you would think that since the burger is so thin that under cooking wouldn't be a problem but it is?? The lady on the intercom was the rudest person I've ever encountered! Not sure how service is inside but I sure hope it's better than the drive threw smh this Steak 'n Shake has really went down hill and fast and it's not because of COVID read more

It's Steak and Shake so if you've been there before you know what to expect the prices can't be beat with the offerings are giving $4 menu and you can get a double cheeseburger with pickles onions​tomato cheese all the good stuff with french fries so I mean it's your typical fast-food restaurant that's really not fast food to try to have a dining establishment but still fast food but for the price it's really good my family and I 813 box for three meals because as long as you spend $9 they give you a kids meal for free which is great my daughter really enjoyed that I had enjoyed it cuz I was spent $10 on three meals and the service was really good a waitress was also her name was Kelly would recommend that establishment the anybody good little place read more

Very rude workers and terrible customer service! Let my milkshake sit and melt and then refused to remake it stating it comes out soup like when it's made. read more

This is the slowest steak 'n shake I've ever been to! The service is awful & all the employees smell like cigarette smoke. They never get the order right or give you what you ask for promptly. For example, I asked for a spoon to eat my milkshake, she brought it to me 20 minutes later!!! the shake was completely melted. read more