Man, this is the best service ambience and food around all the food was made perfectly. The shakes were so delicious. This is so epic you gotta come here and have a wonderful dinner just to see for yourself. read more

There's absolutely no reason when you spend $31 on food and ask for a honey mustard dipping sauce for your onion rings they want to charge you 59 cents? I probably won't be going back ... read more

Miss Linda. Was amazing, she was like a motherly figure and she took our order joked with us and asked how we was doing and she actually cared , i can't wait to come back and see her, she was so good i tipped her 20$ had no choice. Thank you so much read more

Steak ’n Shake - Burgers Near Me - Indianapolis, Indiana

Got the typical double steak burger and fries and it was descent for fast food. However the fries were more on the kids portion size.

First time in over a year our drive thru order was fast, accurate and hot n ready!!! They didn't miss a beat! We had multiple meals and drinks and they even remembered the bbq sauce! They were courteous and completed service with a smile! Everyone stood out! Thanks for making our night! read more

Went to the one in Fishers by Target, never busy, now I know why. Had to order through the kiosk, took forever for 6 people. The wait was typical. Got the food, went to get our drinks, but the fountain wasn't working, got a guy to help, you have to scan your receipt to get your drink. Well, I didn't know that, haven't been to a Steak 'n Shake for a few years, a sign would have been nice! Oh well, by the time we got all that figured out, our food was getting cold. My burger was good tho. Doubt if I ever go back to any Steak 'n Shake . Drive thru might be faster. read more

A large group of volleyball players and their parents showed up yesterday mid-afternoon. I was one of them. Antoinete worked hard and diligently to accommodate us and all we needed. The food came out as ordered, our server was friendly and kind, and the kids eat free was even more amazing. What impressed me most was the way Antoinete held her composure when a large group arrived. She had to tend to most of us but she made sure each person got the attention we deserved. Excellent job! read more

Good basic burger & love their signature skinny fries! Wanted a burger but not one of those massive ones. This fit the bill. Place was clean & service was fast. Would return. read more

We had a great experience here. As a bribe the kids, I let them pick dinner. We walked in and receded rather quickly. We had a booth seat. The waiter was over Soon to take our drink and food ordered. Everything came out timely. All the food was tasty and the disability was clean. The waiter was lighthearted and kind and was laughing as the kids were goofing off. We had a good time read more

manager was a literal ass. messed up order twice. just go to 96th street it's way better and don't have to deal with grumpy workers

Had a very good experience yesterday. Nelson was very helpful. Was there about 1:00 pm and it was extremely clean. They had someone (in mask & gloves) wiping down the tables and making sure the floor was clean. The only problem is if you're using a reward, you have to go to the counter to place your order. The ordering computers you would normally use are not setup yet to accept scanning items; not the store's problem. The manager has asked for that to be fixed. Drinks and condiments are self serve. read more

Have you ever driven by a Steak n' Shake and found yourself reading its various self-promoting signs/banners? For example, I'm thinking of the ones featuring the late film critic Roger Ebert. Ebert, a lifelong Steak n' Shake fan, was well known as saying that Steak n' Shake was his first restaurant meal as a child and it's a place he loved to go until, sadly, he could no longer eat solid foods. I've been contemplating Ebert's love affair with Steak n' Shake lately and that thought really crossed my mind as I pulled into the Pendleton Pike Steak n' Shake for dinner this evening. Lately, I've found myself wondering what Ebert would think of Steak n' Shake since the takeover by Sardar Biglari in 2008 and the numerous changes, some for the good and some questionable, since that time. Biglari is a 38-year-old Iran-born entrepreneur and the founder/chairman/CEO for Biglari Holdings, essentially now the owner of Steak n' Shake. Steak n' Shake was founded in 1934 in Normal, Illinois and for those states that have it (500 restaurants in 29 states now) it's one of those restaurants that has pretty much transcended fast food and become one of those destination fast food joints. I've long been a fan of Steak n' Shake and I remain one to this day. However, recently I've been contemplating that something about the chain feels different. Tonight, it really occurred to me. These days, it seems like Steak n' Shake no longer transcends fast food - it's still quality fast food, but dining at Steak n' Shake used to be synonymous with good service, a pleasant atmosphere and a sort of classic vibe that really just reinforced that experience. Biglari has created the chain's famous $4 menu and other specials, and while it doesn't seem like he's messed with the quality what used to be a consistent 4-star experience for me now typically rests in the 2-3 star range. Tonight? We struggled to get to a two. I believe I've only dined in at this location one other time, though I've been known to hit the drive-thru as I'm a fan of any restaurant that offers $1 iced tea. As a chain, Steak n' Shake does fairly well with accessibility. They typically have at least a handful of accessible spots with curb cuts. This was the case here. They almost always have two sets of double doors, almost always glass, with the second set being heavier. They use carpets on their floors at the entryway that can occasionally block the door. The ones here in Indy, including this one, typically have a "Please wait to be seated" sign out. This is one of the areas where Steak n' Shake has really faltered - You could always expect a warm greeting and quick service. Now, it's not uncommon to wait at that sign for several minutes, though this varies by location. Tonight? I waited several minutes while several employees goofed around. Finally, a party came in behind me but moved over to not block the door. About that time, an employee came over, the young man who would eventually be my server, and started to seat the others despite the fact I'd been there several minutes. Fortunately, a member of the party said "I believe he's been waiting." The response was "I thought he was with you." Um, I was there several minutes before them. I was escorted to a two-top in a corner by the wall, modestly uncomfortable but workable. I was handed a menu, but the drink order wasn't taken. I think either this young man wasn't a consistent server, but he seemed to be trying to compensate for otherwise poor service. I waited a good 15-20 minutes for some semblance of service, but none arrived. Finally, this young man returned and stated "I noticed that none of the servers had come over to serve you, so I'm going to take care of you." He did take my order and my food was delivered as ordered after a few minutes. I did get an iced tea refill (to go). He wasn't exactly hospitable, though he at least made an effort. There were other servers working the floor. Business was consistent, but not booming and there's no reason I should have waited so long. There was a supervisor/manager type behind the counter, though he seemed oblivious to the poor service that surrounded him and what felt like an obvious tension between employees. In other words, this was fast food at a decent price. It didn't feel like "Steak n' Shake," but like any other fast food joint out there. If I wanted bad service, I'd go to McDonald's. Biglari? You've done some good things with Steak n' Shake. Heck, you've made the chain prosper, admittedly with some controversy and lawsuits along the way, but how about bringing back the Steak n' Shake of our childhood? We want the "experience" again. read more

Drive thru has gotten a lot faster! Went last Friday night with a large order and got thru in under 8 minutes and that was with 3 cars in front of me . Food was good. read more

Tonight we went to get some dinner and when we got home we realized that we were missing an entire meal. We got back into the car and went to get the rest of the food we paid for. When we got up to the window they questioned us and told us they put it in the bag. We don't need to scam steak and shake for an $8 meal we can afford to feed ourselves. When we were told to pull up they whispered under their breath "stop lying." It was so irritating and completely unprofessional of them! read more

Steak ’n Shake - Only receipt we were given. Taped to the bag. - Burgers Near Me - Indianapolis, Indiana

Great restaurant, very clean. Staff efficient. Best one I've been in for a long time.

Was probably the best Steak 'n Shake experiences that I have had. The staff was friendly and the food came out fast. We actually got the shakes before the food came (they usually show up at the end in a to go cup at our local one). It was very clean also, the staff was actually on their hands and knees cleaning the table and chair legs. read more

Is there anything lower than a 1? I ordered a simple banana shake. Why is the banana cut in half and floating in the shake. I type this review while sitting on hold now for over 7 mins. I have heard more conversations with the employees but no one has ever come back and picked up the phone. This is so unprofessional. read more

Went it Saturday night . Alexis was our server . Did a fantastic job ! Clean store and food was fast . Will be back !

Steak 'n Shake is one of the restaurants that if you grew up in Indianapolis you always went to. Steak 'n Shake has changed so so much over the years. The best thing is the $4 meals and the coupons. Let's be serious how many places can your whole family of 4 actually eat under $20 now a days. This location is interesting. It all depends on who your server is. We had Will and he is absolutely amazing!! Very nice, attentive and had a wonderful personality. My complaints at this location: 1) just like every other location is the drive thru it's so slow! 2) there were about 4 managers and all of them were talking in the back of the restaurant at different times instead of helping seat people at the door, cash people out, or help make food. The food was made to perfection and had to send nothing back! I will obviously go again. Not sure if it's because of the price, the food or Will. But I will be back! read more

This is the worst Steak 'n' Shake, and quite possibly the worst fast food restaurant in general, I've ever been to. Granted, it has been the same late night employees both times I've gone. They clearly hate their jobs, and need to quit. They are annoyed while taking orders at drive-thru, and despite my politeness, rude at the window. Sorry for disturbing you while you were sitting on your ass, bro. The food both times was terrible. It was sloppily put together, and had condiments smeared on the outside of the wrappers/packaging. Last night there was some kind of burger grease all over the outside of my styrofoam container (all we got were two desserts), and the cinnamon roll was clearly reheated in the styrofoam box, as the roll itself was rubbery and literally inedible, and the container was warped and melted on the side and bottom. I've never seen employees give less of a shit about anything. I figured first time could've just been a fluke, but nope-- seems to be standard. Won't be returning. read more

It's your standard Steak 'n Shake, but why I love this location is because it's really close to my buddy's home, which is where I've normally crashed when visiting my home state. California doesn't have Steak 'n Shakes so it's always a nostalgic visit for me. Warm fuzzies aside, the service here has always been prompt and attentive, I'd say faster than average for Steak 'n Shake. The food is consistent... which is consistently good. The burgers are always well made (though a bit on the pricey side) and the shakes are great. I usually order a chocolate malt with extra malt... trust me, you'll love it. I've had a friend ask for a cup of chili to be brought back to California (FYI - the chili didn't make the trip). Really, the only thing to avoid are the soups, which are hit-or-miss. read more

TERRIBLE! I asked for medium fries NO SALT and I got regular fries WITH SALT! I HAVE HIGH BLOOD PRESSURE SALT IS BAD FOR ME. I even reconfirm the order a couple times during ordering and even during paying but the staff didn't correct my order and gave me the salted fries anyway. I couldn't eat it and just threw it away. TERRIBLE STAFF!! read more

Awful. Very dirty and horrible service. After waiting for approx 15 minutes for our food we noticed that the waitress had taken our food to the table on the other side of the wall from us. She had sat one plate down and another guest had messed with the sandwich trying to figure out if it was his. It was not so his, therefore the waitress takes the food back into the kitchen and walks out almost immediately after walking in. (No way did they remake the sandwich that the other guest had just fingered several times) As she was sitting down our food I questioned her about the sandwich and she swore up and down that it wasn't the same. We also received the wrong bill. The waitress also told a group of kids just being kids to stop being ignorant or leave the store. read more

For 9am on a Tuesday, this has to be the sleepiest restaurant in town. My buddy & I had the entire place to ourselves. An hour later, only one party (of 2) entered the premises. I have to say that it felt a little weird. Our server doubled (tripled?) as the cook and cashier. Of course, she was also bussing. There was one other worker who I saw upon paying but I'm not sure what his role was. For all of that, the service was good, not great. The food was typical for this chain - as expected - nothing to remember good or bad. It was nice that one of us could order breakfast and the other lunch. read more

We get good service and food when we go. BUT! turn the A/C down....I had a sweater on and I was still freezing. I wasn't the only customer complaining about the cold. But, the manager cares more about his temperature instead of the customers.!!! It was 80 outside and when you walk in it was like walking into a freezer....TOO COLD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I come to this Steak n Shake every now and then, typically before races because it should be quick and easy. Emphasis on should. Service is mediocre at best, unbelievably horrible at worst. Today was one of the worst. Wait staff don't seem to care about their customers. Waitress today obviously disinterested when taking my order, gave me one coffee refill, then walked by my empty cup at least a couple of times between her conversation with another server. Won't go back. read more

This place has horrible service. As I sat down, the waitress fought over who was going to "have" to serve me. That took 10 minutes. There are four servers on the floor and only four tables occupied, myself included. I came ready to order, and the waitress who took my order seemed annoyed to have to write anything down. She didn't try to upsell or anything. She brought me my drink then went back to behind the fountain and said "he's annoying." They all laughed and her back there dancing. The waitress forgot to bring my chili, and scoffed that I questioned her about it. I now know why people never come here. It's really sad. At least my food was hot. read more

Awful service! ( in drive through) " what can I get for you". No hello, how are you, buzz off, nothing! Ordered my food and a shake, and the lady says "we aren't doing shakes!" What?!?!? How are you Not doing shakes? No explanation, no I'm sorry. Nothing. I'm not expecting to be treated like royalty but geez. read more

Why is that EVERY time I order chicken fingers that I have to pull forward to wait? Whether I order one order or 5 have to pull forward. Whether there's a car behind me or not I have to pull forward. Why is that? Chicken is a fairly common item that I would think would not take 15 minutes to deep fry. On top of having to wait when they bring the food out to you most times there is no sauce in there and you still have to go inside to get whatever dipping sauce you want for your chicken. I have 4 Kids and I cannot leave them in the car to go back inside to get my sauce. Overall the drive-thru at this particular Steak and Shake is very poor. The inside of the restaurant is also in bad shape. There are dirty bathrooms & dirt tables and dirty seats. It is unfortunate that my kids love Steak n Shake and to avoid catastrophic meltdowns I am forced to experience this on a weekly basis. read more

It shouldn't take 30 minutes for a drive thru order. AND we shouldn't have our food shoved in our face, followed by the drive thru window immediately closing before we can ask for SPOONS... Which we should have received in the first place. read more

If you want your order wrong over 90% of the time you should go here. Horrible wait times and greasy food full of failure. One time they gave me a hot dog with a string of spaghetti on it. I wish I kept the picture so I could post it here. Please support a different restaurant! read more

This place is an absolute joke. Wife's orders an Oreo milkshake with NO whip cream and no cherry. The drive through lady even reads the order back saying NO whip cream no cherry. Then Proceeds to hand her a Oreo milk shake WITH whip cream and cherry. And doesn't put the clear lid on all the way and it spills in her car. And fast food workers deserve $15 dollars an hour......absolute joke! read more

to busy talking to serve us. After 10 minutes we left. 1030 pm , 3 customers can't imagine corporate is happy with this place.

I swear I should learn. Every time I go here it takes forever to be served. Horrible service for average food! Go to McDonalds.

Breakfast stops at 11:00, I arrived about 10:45 had to wait a few minutes to be seated. My server then disappeared to 10:58 then advised me they are no longer serving breakfast. Very poor service because if I was seated right away and my wouldn't have disappeared I could have enjoyed breakfast. Now I'm drinking a beverage because I don't want lunch!!! read more

I have to come to this location late at night about 3 nights a week and I try to order a shake every time, and every night they make up some stupid reason why they can't make shakes.. And garunteed that it's a blatant lie every time.. The night staff at this restaurant is totally incompetent and down right lazy about making shakes which is the signature of their business..They might as well call this location steak and no-shake!!! read more

Food was not as ordered, server put hot plate in front of a toddler. Service was very poor.

Okay so usually I like steak n shake but this certain restaurant is horrible. The service is terrible and the food wasn't really correct. I asked for well done fries and they weren't even close to well done. Also the waitress forgot about us and she sent other people to give us our requests. Horrible place, the food is good but the service sucks. read more

This was my first time at this location because I happened to be in the area for some holiday shopping, I was hungry and decided to grab some chicken strips. I went through the drive thru and left to hit my next store. I took one bite into it and realized it was raw, like the only thing "cooked" was the batter surrounding it. So I returned it to the manager and showed her the strip, she said okay... want new ones or a refund and I said refund so she gave me $4 out of the total bill. Now I'm not looking for extras but I was shocked by the lack of care, Pride and sincerity she was representing for this business. I feel like there at least should've been an apology in there somewhere but no. I've been in the service industry for 15 years and have seen everything but every single one of my managers has made sure to not only correct it but make sure the customer left smiling and willing to return. It was so disappointing to feel like I wasn't valued. I probably won't be returning to any steak and shakes but definitely don't visit this location. It's not worth the salmonella, and lack of care and pride they have in their work. read more

Ate the grilled chicken taco salad. The crispiness of the tortilla chips was the only thing that kept me from rating it less than one star. The chicken was undercooked and at a less than admirable temperature. The wait staff was extremely understaffed and my check was presented to me before my two kids meals arrived. All in all, this may be the worst location in town. When I complained about said chicken, the waitress at the register stared at me like I had a unicorn dick growing from my face. Maybe the inability to understand a complaint from a customer should be addressed, but then again an actual manager would have been extra chill as well. Folks, if you value your intestines, stay away from this store. #WillNotReturn read more