Customer service is horrible. The workers were rude. I placed an online order and waited for 25 minutes after the time I was told it would be ready. read more

Went here last night and was served this raw breaded chicken. It was hot to the touch on the outside, but cold on the inside. When we showed this to the manager on duty, he said it was impossible because all their food is pre-cooked and is never sent to them raw. I don't know about that - but I do know what raw, uncooked chicken looks like. Thankfully we spit out the chicken before eating it, but they refused to give us a refund because they said there was nothing wrong with the meal. I posted this on Hip Hendersonville on Facebook and had multiple people comment about undercooked or raw food from this location. Until they can decide whether or not they cook or just reheat their meats, I'd avoid them all together. read more

Steak ’n Shake - Raw Chicken being served. This was hot to the touch, but cold on the inside. - American Near Me - Hendersonville, Tennessee

I went to this location to get lunch and they were not busy. Two people who ordered after me that were still ordering when my order was complete got their food before me which didn't sit well. To add salt to the wound, the fries were cold and the burger had way too much salt. I couldn't even eat it. The staff was not friendly at all and I'm not sure why this location even stays open as this is not the first time their overall experience has been horrible. read more

I haven't been to a Steak n Shake since pre-covid; never remember anything bad, I just forget they're there, sort of par of the landscape. Tonight I decided to go by for dinner. The burger was good, really like the fries in the tallow. But it's like a parody of a twilight zone episode: kiosk to order/ no humans; get drinks and sit all on your own/no humans; a human calls your number and quickly disappears; clean up your table and leave. I miss the 50's diner, that goofy high school kid that might screw up an order sometimes, small talk from the server. It was just an automated mediocre burger in a boring restaurant. No atmosphere at all. And when your food is just "as good as___," that's no reason to go back. I know it's hard to get good people to work, but this model sucks for long term business. It's no wonder I forgot you were here; there's no reason to go back. Sorry you gave up. Too many other places, even chain restaurants, to go to. read more

This is a dangerous restaurant. I purchased a chicks meal with a hamburger- the first bit revealed a bread twist tie. This could have been much worse. No don't eat here! read more

I don't recommend it at all. Yesterday I went to lunch with my family and got confused and put cheese on my granddaughter's fries. I asked Jason if they could replace them. He went to get the receipt and said, "You put cheese on them." He shoved it in my face. I told him I was confused, but I didn't want cheese. He shoved it in my face until I said, "Are you going to replace it or not?" and they replaced it. The manager came over and told us she was going to check the cameras and call the police just because my husband told her not to talk to a customer like that. read more

This location is extremely greedy. If you ask for a small water, you're charged. They will only allow a tiny child's cup. The chili five way is an extremely small portion for the price. They don't want to give condiments and the customer service is dreadful. I don't think I have ever been thanked or greeted in a friendly manner. I will never go back. I wouldn't recommend this location to anyone. The Madison, TN location is much, much better. read more

Super Fast and Friendly staff. Clean restaurant with great food. Love the convenience.

This 5-star rating doesn't mean it's the best burger place or has the best atmosphere. I'm giving 5-stars for four reasons that warrant the high rating. First, the food tastes very good. They have diner-style burgers with the crispy edges, which are as good as any other similar style burger in middle Tennessee. We don't have an In 'N Out here, otherwise I would not be making that comment. Second, Steak 'n Shake has the best prices/value in the area. Where can you go for a double cheeseburger and fries for $4? A McD's quarter pounder with cheese costs this much alone (and doesn't taste as good). Third, food looks like the pictures. You get what's advertised. In other words, the presentation is appealing. In 'N Out and Shake Shack also match this up well. But most places do not. Fourth, the restaurant is clean. For me, ratings aren't only about the food. There are some places I love that have great tasting food, but the building is in need of repairs, or is dirty. Maybe the food is great, but they're expensive. Again, I'm not saying Steak 'n Shake has the greatest burger in the world. They don't, but it is delicious and a great price. I like the burger as much as Shake Shack, but I'll take Steak 'n Shake every time because of price. Shake Shack will cost you 3 to 4 times as much (see my review of them). In summary, go to the Hendersonville Steak 'n Shake if you want a really good tasting diner-style burger (that also looks good) for a really good price, and want to eat it in a clean restaurant. The only complaint I have is the bathroom, which smells terrible. Use the bathroom at home before going and you'll be completely satisfied. read more

Stopped here for a quick lunch. You have to place your order through the kiosks and there is no one to assist, so you have to change it there as that's how they'll make it. There's only a couple people working and they are the cooks. The dining area is not clean and the bathroom was filthy. The food was hot, so there is that. read more

Steak ’n Shake - Single Steakburger with Cheese Combo - American Near Me - Hendersonville, Tennessee

This is one of my favorite places to order. The food is consistently good, the price is lower than most places, and they promptly fill the order for delivery. read more

Firstly got my order wrong, when I received the burger it was literally falling to shreds the bun was like paper. And lastly lucky before I ate the burger I pulled out a long curly hair in the burger. I originally went here because I remember when there combos were cheap now I'm paying 9 dollars for a shitty burger and skinny cold fries no thanks. read more

Sad. You order at a kiosk. Bus your own table. (Yet they ask for a tip). No one even said Boo to us the whole time we were here. Food took forever and we were the only ones there who hadn't gotten their food. read more

Burger was notated and brought out wrong. Fries weren't Cajun, but regular. No extra cheese on grilled cheese, no napkins given. Ordered a butterfinger milkshake to go. (I had one with the meal) I waited 25 minutes for deciding to leave. At check out it took 4 minutes before anyone came to the register. And when I told them I didn't want to pay for the money For the milkshake because I was leaving. She comped it and one burger. She asked if I had the shake right now if I'd take it. I said, "yes, if it's ready right now" She brought it with whip cream in it. (Ordered without) and it tasted like vanilla. Maybe 2% butterfinger. And I just had a butterfinger shake 45 minutes earlier. I kNow what to expect and not to expect.. read more

Walled in to the restaurant, 3 tables of people in booths. Sat at the counter. Watched the cook push out 6 drive thru orders. Watched the staff do their side work. Watched them clean tables, stock cups, napkins, straws, ect.. walked out 10 minutes later. Maybe I had my cloaking device activated, but damn.. either i must have been invisible,or the side work is far more important than even acknowledging a customer.. Everything else is closed, so i walked back in, announced my presence amd evidently I'm not invisible.. server continued cleaning the tables, the "manager" says from a distance, "be right with you.." and continues whatever she was doing.. waited 3 more minutes and decided that evidently God didn't want me to eat at this restaurant tonight. read more

My family ordered food in the drive-thru, but as we got home we noticed that there was a fly cooked in the bread of one of our burgers. When we took the sandwich back, the manager responded by asking, "Well, was it a little or a big fly?"-- as if the size mattered. They refunded our money, but our appetite was definitely lost. I don't think we will be able to eat here again after being so grossed out. read more

Steak ’n Shake - Bug in burger - American Near Me - Hendersonville, Tennessee

I know everything is a little higher in price these days but I went in and ordered the original double steak burger combo I got a Wisconsin burger in which I can't find on menu the burger had lettuce and fries and soft drink that was it ordered onions and ketchup got none for 9 bucks for kids they got the kids meal with ketchup no ketchup they got cheese onions and pickles they ordered lettuce and and ketchup I was trying to find burger it so thine I measured the thickness of the meat and the paper receipt was thicker read more

It's a Saturday night, only 3 cars in front of us and no cars behind us. They didn't let us order for about 5 minutes or so. Long enough for a line of 5 cars to pull up behind us. We ordered and the lady wasn't to pleasant but I wasn't upset. We waited in line from 7:40-8:32 and we are still in line at the window as I am posting this. They finally gave us our food a few minutes ago but left out our Frisco melt. We asked for it and she rolled her eyes and walked away. That was at 8:22. We are just now leaving at 8:34. read more

Steak ’n Shake - Our time stamp on when we paid. 8:22pm. Didn't get the rest of our order until 8:34pm. - American Near Me - Hendersonville, Tennessee

I do part time delivery. This is one of the absolute worst restaurants to order food from or pick up food from. When I pick up food from this restaurant, it takes an average 20 to 15 minutes waiting in the Carline. This is unacceptable. I do delivery from any other restaurants and none of them have this problem. Whoever is running this should be replaced as far as management and getting the cars moving and organize. Are usually don't like to complain, but beware, and if one of management is reading this. I hope you fix this problem as me as a consumer well tell all my friends not to get food from here until you fix it. Thank you read more

Ordered online said it would be ready in about 15 minutes. I went in to pick it up when it was supposed to be ready. Myself and others waiting to pay waited and waited, finally someone came over and took care everyone. I told her I was waiting for an online order...I continued to wait and wait, finally she came with my food, they were out of the applesauce for my kids so I waited even long for fries. Then I had to wait on a third milkshake. Finally it was done and just sitting back in the kitchen area. meanwhile the lobby is packed full of people waiting to pay or be seated. I finally had to go back to the kitchen and get the shake myself. at least 25 minutes after it was supposed to have been ready. never again. read more

5 stars for Sierra! We are regulars at the drive-thru here and probably eat here way more than we should. We came tonight and Sierra took our order (according to our receipt - hope it's right!) and was SO NICE and genuinely happy to be at work. You don't see that very often anymore. Part of our order was wrong because they changed the menu but she fixed it and was super sweet and accommodating. Her upbeat attitude had us smiling and talking about how sweet she was as we drove away. We have never had a bad experience here but she raised the bar anyway! Thanks for a great late night dinner experience! read more

You'd think with the manager taking your order, it might come out correct? Guess not. I specifically asked for no ketchup and had it repeated back to me 'no ketchup' but what do I get a fucking burger loaded with god damned ketchup and a bag full of fucking ketchup packets. Get it together read more

Pathetic. Went in to eat, and was just ignored for 15 minutes before I gave up and left. Manager was absolutely no help for his servers. Several people were also being ignored. Sad. read more

Gave this place a second chance as the first visit, service was extremely poor. Same case this visit. Took forever to be seated even though plenty of empty tables. Took 25 mInutes from the time we got seated until we even had our drinks. Like the food, but the service is the worst in town read more

The food is always fresh and delicious! And the service and management is great!! We love our local Steak 'n Shake!

This place is hands down the best restaurant in town. The prices are unbelievable, the portions bountiful, and the service is friendly and personable every time. Best of all, at checkout my fabulous waitress brought me a "to go" container of Java without my asking! The cashier asked me if I had coupons without me mentioning it. Nice! Upon leaving I had 4 separate employees thanking me for my patronage. 2 of them hadn't even been serving me! Everyone happy and smiling, unheard of in such a demandful environment. Here for life! Thanks read more

Whoever the crew working on 04/10/2019 at 1:30a was, was excellent and polite, the blonde girl and the guy who brought my food. I don't normally write reviews but I appreciate the great service and good at such a late hour, all with a good attitude. read more

I ordered 2 milkshakes. when i went up to the window first thing i got was a attitude. i was nice and thought maybe she's having a bad so i ignore it. then she yea is my card and slams the door. soon she gave me my card back and drinks. to my surprise there was a hair ball in one of my milkshakes! save your time McDonald's is better than this! read more

The service sucks. Have to stand and wait till someone brings out food to get assistance. Garbage is overflowing and no tables get wipe down. Ask for ketchup and they responded with we have a ketchup dispenser (that was empty) and when we had told her that she got irritated. Definitely not a recommended steak and shake to eat at. Plus bottom of the burger was full of nothing but grease and buns looked like they had been smashed. If i could do a negative star review i would. read more

Needed a quick bite to eat around midnight, and at that time choices are limited. I've heard good things about the "late night" food at Steak N Shake, so I thought I would give it a chance. The crowd was what you would expect for midnight on a Saturday -- lots of high school kids hanging out in the parking lot (and barely avoiding hitting each other with their cars) and high schoolers and pre-21 kids in the restaurant. I got seated quickly (as there were lots of tables) but the guy who seated me didn't let the waitress know, so it took a bit for her to come get my drink order. Also, the table on the booth had been wiped down with all the crumbs going on to the seat, so I had to dust off my own seat before I sat down. I ordered the mini-sliders and I really wanted cheddar instead of American, but she told me that they don't actually have actual cheddar cheese just "cheddar cheese sauce". I stuck with the American cheese. The reason I'm giving this two stars is my entire meal one of the guys that was supposed to be working (had his uniform on and even had the drive-thru headset slung around his neck) and three of his friends sat in the booth in front of mine and talked very loudly about digestive problems eating food at Steak N Shake had caused them in the past using appropriately graphic terms. It was a bit disturbing. When I went to go pay my bill I asked to see the manager and waited a few minutes for her to come from "in back". I didn't ask, but I assumed she might credit my bill given that one of her employees was one of the people having the rude conversation. Unfortunately, she didn't. She did apologize. read more

Terrible service. My order came with the wrong fries--I ordered Cajun and received the traditional. We ordered a milk shake and when it didn't come with the meal we gave them time thinking they were making it and would bring it when it was ready. Our server never came back. We stopped another server and asked and she went to get our milk shake and never came back either. We did see her again walking around but she purposefully avoided eye contact with us and after waiting 10 minutes after completing our meal and never seeing a server, manager, or receiving the rest of our order we left. I had the guy at the register remove the items we didn't receive from the order. I saw the receipt asked for you to leave feedback so I went to the website to do so; the link doesn't work from any computer I tried for email comments. So I called the number (1-877-STKNSHK) and the woman taking my comments got my name wrong after I reiterated it several times, didn't summarize my complaint matching what I had just told her as she read it back to me, and when I saw my email summary from corporate Steak and Shake there was nothing in it regarding customer service, no coupons, just a "thanks for letting us know" generality. I never call to leave negative feedback on anything; I know jobs in the service sector can be terrible and I give everyone the benefit of the doubt. In my call I stressed that the server was not rude or bad, just that we never saw her again. I would blame this on management as it wasn't busy yet nothing seemed to be getting done. I was not satisfied with how corporate handled this issue either. I just read that the board and company as a whole is struggling so I suspect systemic mismanagement of the entire company, especially coupled with the other scathing reviews here. Anyway, food--decent enough, cheap, small-to-mid portions. read more

Yikes- it was like eating in a hospital waiting room. Everyone was coughing or seemed sick. Service was incredibly slow and staff was downright rude to some customers. Shake was good. Food not so much. If you go- just go through the drive-thru. read more

Never again. This is the second time I've visited Steak and Shake. While the staff were nice, it takes forever in the drive through. They also completely forgot half my order until I got to the pickup window. The food tasted awful. Like it had been sitting quite a while.. The bread was hard and everything was greasy. The fries were cold and just kinda gross. I think this is my last time with this chain. read more

Used the app to place an order and that's when the good part ended. Drive-thru was backed up, so I decided to go inside. There I stood for over 10 minutes before anyone even came to the register to deliver the lady's order in front of me. Thankfully I checked the order because it was incomplete. When I got home, both prime steakburgers were burned. Couldn't eat it. read more

The place was quiet and the music wasngood. The server was friendly, and the food was good. The knocks I have on the place are that it took a long time together our food ordered (but it came out fast). The food portions were smaller than desired, too. I'd probably come back, but only if there weren't really any other better options. Still better than McDonald's. read more

easy kiosk ordering as you enter. fast service. great shakes and burgers and fries.

It's Steak 'n Shake, its hard to except fast service, let alone good service. Jason always takes excellent care of us. Really cares about his guests for it to be a fast food place. Food is always correct and you always feel taken care of! Don't go through the drive thru unless you want to wait upwards 20 min. read more

I honestly don't know where all the bad reviews are coming from. I ordered steakburger shooters, garlic. Waiter greeted us nicely. One of the people I was dining with spilled their drink. Waiter was generous. We were given napkins - a lot of napkins. Everything - the atmosphere, cleanliness, food, and service earns five stars. The burgers were good. Three mini burgers with the beef patty, cheese, and sauce on the bottom. What took away the one star was the burger buns, which of course I ordered a buttery garlic burger, but they were loaded- I mean loaded- with butter. Luckily they went a little bit easier on the garlic, though. :) But other than that, this place doesn't need all the one and two stars. It earns five. But if you order a garlic burger, ask for light garlic/butter. read more

I would extremely advise against going here. The service is absolutely horrible! We waited 25 minutes to even get our drinks ordered. On top of that it took another 25 minutes to even get our food. Then they didn't refill our drinks and one of the waiters saw us waving and didn't come over. Definitely will not go here again. read more

Saddest BLT I've ever seen! Like 2 slices of bacon total. Slow service when busy but have been here at better time off hours. Had to ask twice for our shake and silverware. Didn't get my side of beans... kids wouldn't touch the Mac n cheese. Prob won't be back!! read more

Steak ’n Shake - a sandwich and french fries - American Near Me - Hendersonville, Tennessee