There's honestly not much to say. I've been to this location multiple times and with each time its food has been underwhelming, the staff didn't act like they cared there were any customers there, and the overall experience of the restaurant just felt dirty. I would highly recommend people avoid going to this Steak 'n Shake. read more

The food was good. Love the double garlic steak burger and the shakes. The restaurant was really clean, and the employees were very friendly and helpful. No, I don't work there. I was just pleasantly surprised by the hospitality I experienced at the time of my visit. I was told that there was a new manager who started working there recently, so that may have been the change since the other negative reviews had been made on here. Keep up the good work. I'll be back. read more

Service or lack there of.... One of my favorite fast food/chain burger joints was steak and shake. It was consistent. Pretty decent food as well. This was my first visit in about a year in the dining room. No longer did I find a waitstaff. It's a kiosk, that requires a training certificate to operate and waiting on others to navigate. Steak and shake might as well be a McDonalds now. I had to clean my table after the previous guests. Awful experience and what made them unique is now gone. Shame on you steak and shake. read more

This location is a disaster. I don't know who the manger is at this location, but they need to be fired. If you don't have enough people to cook the food and clean the tables, then you need to close! This place is filthy! The health department needs to shut it down until it's thoroughly cleaned cleared. How the owners of this location can continue to allow blows my mind. If you value your health and your time stay away from this location. read more

Understaffed, seemed old, neglected, and dirty around the edges. I've been to much better Steak 'n Shake locations; this one seemed like "we just don't care". read more

We waited 10 minutes after ordering, watching through the window as everyone inside was in their phones. When our food came out EVERYTHING WAS ICE COLD!!! Dont waste your money or time - go next door to Cook Out!!! read more

If I could give 1 start I would. We got here, party of 16, and they refused to make more sweet tea. Manager told us that since they close in an hour and half and they just wasn't going to do it. Even with our entire party requesting tea. Our food took 45 minutes to come out and by that time the "time drink ticket" had expired and we couldn't even get anything else to drink. Would have been understandable if they were busy but we were 1 of 2 groups in there. Highly disappointed. read more

Went on a Saturday about 1:30 pm not real busy. No counter with bar stools, no greeter, no atmosphere like these restaurants used to have, very stripped looking decor, only kiosks and 3rd rate computer printer menu taped to counter. Very underwhelming, limited menu, seat yourself and wait for someone in the back to call your number and name. Chintzy, cheap, cutlery kits, portions are of course smaller than in the past. Sucked, plain and simple. Will never go back there, will never eat at any Steak n Shake again. Covid my ass. Get back to doing it the way it was done prior. There's no reason to eat at these places anymore. The Steak n Shake aura or experience is dead. Just another dump brand Zero or negative stars better yet. read more

Excellent service!! They were soo under staffed when we came by and only had 2 people running the whole show. Somehow they still found a way to serve us and send us off with a smile!!! read more

Slower than you can imagine. No "humans" just a kiosk. Waitress sitting on her rear. Place about empty and I can see why. 20 minutes to get your order.., they'll be out of business soon. read more

This place use to be good many many years ago.. Now this is a great place to get horrible service and their registers not woking when it resets itself near midnight. We only got a little over half of what we should've got for our milkshakes, and it was put in the wrong cup.. Even through the drive thru they still mess your order up! read more

Its been years since I've been to a S&S. Didn't know they served breakfast. Burgers never look like they do on the menu. I ordered the Frisco Burger which looks so big on the menu but looked like a car ran over it and backed up and drove over it again. Fries are just eh but the sweet tea is a good value for a buck. Shakes are pretty good, but I thought just a tad thin. wait staff is attentive but could use some help at the register as we stood there for ten minutes waiting to pay. read more

Steak ’n Shake - Really thin Frisco burger - Fast Food Near Me - Gastonia, North Carolina

Steak 'n Shake sent me an email club coupon for a free double 'n cheese burger and fries with any purchase of $1 or more. I was so excited. I was in Gastonia during business hours this morning. I tried to use the coupon code in the app. Didn't work. I called the restaurant three times. Rang endlessly with no answer or message. Knocked on the door. It was locked at almost 11 am. Rolled up to drive through. No answer. No one home but a couple of cars in the parking lot. Location lists opening as 10 am. Parking lot was also full of Cookout trash from next door. When I got out of my car I stepped in a spilled Cookout milkshake's leftover fruit chunks that seemed to be from the night before. Disappointed only begins to describe my unhappiness with this Steak 'n Shake. read more

Not my ideal. Slow service. Questionable cleanliness. Mediocre Menu. Attractive to those with the midnight munchies. read more

Good solid S&S located on the main drag in Gastonia. I've been here multiple times and the experience has always been good. The burgers are great and the shoe string fries are classic. My son always loves to wear the free line-cooks hat and destroys his junior shake within a minute. I don't know why but every time I order a shake at the end of the meal it takes way longer than it should to get it. The other negative is if your coming down from Cox road you have to make a U turn at the light to get to this one. But overall it's a good place to grab a bite to eat. read more

Steak ’n Shake - Fast Food Near Me - Gastonia, North Carolina

Sadly, my craving for Steak 'n Shake was not satisfied at this location. The burgers were greasy & not even in a patty shape because of how thinly they had been pressed out. I love their fries, but they couldn't save this poor meal. One very nice waitress came to take our drink orders and when she came back with our drinks another old bat waitress came up & basically told the girl she wasn't taking the table. That was sad, because the old bat waitress was crappy & rude. At one point the waitress made a lady sitting nearby move her seat so that she could take one half of the table from her to make a whole table for someone else. This was an issue because she could have taken our half table because we weren't using it...well, then she took our table, but didn't even say anything. Overall, I'd skip this Steak n' Shake because if that's what you're craving - you will be disappointed. read more

Steak ’n Shake - steak 'n shake gastonia - Fast Food Near Me - Gastonia, North Carolina

Lots of cheap items Good place for a thin but tasty burger and shoestring fries Shakes are good too Check for "happy hour times" to get even a better deal I like that they have a drive through read more

I have loved this since my first visit 10 years ago. There is no other place I have found that offer the quality of meals for any family at the value of Steak and Shake, me and my family drive about 40 miles to eat here and I truly would love to own a franchise if this company ever sold franchise. In every location I have ate from the food is always consistent and I have always been greated with a friendly smile and polite person upon entry. This isn't a 5 star steakhouse but its most definitely a 5 star fast food drive thru if that's even possible. read more

Steak ’n Shake - Fast Food Near Me - Gastonia, North Carolina

I'm always here because I have no job because I'm lame. Just kidding I do have a job so I spend my whole paycheck here. My girlfriend doesn't have a job either and is always here. We basically have no life but who cares right? This is almost like an episode of shameless cause we try to cheat the system. My favorite character on that show has to be lip cause he is so smart. By the way get the frisco melt read more

Steak ’n Shake - I'm like here every day because I have no job. Nevermind I'm kidding I have a job. - Fast Food Near Me - Gastonia, North Carolina

The food was good as expected from steak 'n shake, however their "A" rating was everything but. The walls looked as if there had been a bar fight, and every window and glass separator was smeared with finger prints, but the staff was nice when we asked for a clean cup and table, besides hardly coming back to check if we needed anything. The wait wasn't long either but if the wait was long I don't know if I would have stayed. read more

have not been in years looked up menu and drove up to drive thru ordered didn't think anything of it because on the website prices were listed got to the register and asked why is it so much he was Like hot dogs are 5 bucks then I was like oh cause the web he cut me off and said yeah we don't do that anymore which I was like ok then can I switch to the burgers he rolled his eyes slammed the window like a freakin 3 year old throwing a tantrum I couldn't believe it . then apologized trying to calm the situation but he didn't respond and was a real baby. it was a simple change something so easy to fix and I can't believe he treats people that way. I still ordered and payed cause I wanted to at least give the food a chance which the food was fine , kinda thrown together but still edible.it was an older white guy I believe a manager . If you read this sir if serving food at a window and a order change is to difficult for you to keep calm then Maybe anger management and a sit down with corporate might help. read more

Well, was disappointed in our lunch on Sunday. Ordered the grilled chicken salad and had too remove the meat, chicken. I was not going to say anything but my wife did. She told the waitress the chicken was removed as it taste different and " rubbery". The waitress checked with the management and updated us that the grilled chicken comes to them "precooked and frozen" and they are to out on the grill and heat up before using on salads. Never Again!' read more

wish I could give zero stars. still cannot believe we actually just experienced this. waited a the speaker for more than 5 minutes and even spoke to see if anyone would respond. nothing. so I waited a few more minutes and then just assumed the speaker was broken, so drove up to the window. the woman at the window just looked at us and said "do you have an order" to which I replied "no we were waiting at the speaker for a while and assumed it was broken" she replies with "you need to drive back around and order at the speaker" I said "we throughly it was broken because we were" and as I am speaking, she literally turns around and walked away. we left and will never eat there again. absolutely atrocious customer service. read more

Will not go back! Service was possibly the worst service I have ever had at a restaurant. No one even spoke to us the entire time we were there. Associates never greeted us or tried to help in any way. We ordered on a kiosk and sat ourselves. When the guy brought us our food I asked for ketchup and the water we ordered and he just turned around and walked away. I said sir sir and he just kept walking and shaking his head. Will never go back to this restaurant. read more

This was my first time eating here! We were greeted quickly by the hostess and sat immediately. The place was pretty clean. Our waitress was very nice and polite. The food came out quickly. We both ordered a double patty burger with cheese dressed. (Lettuce tomato mayo mustard pickle onion) I really enjoyed my burger! It tasted yummy. Everything was fresh. I opted for the onion rings instead of fries. They were good. My hubby got the fries. They were shoestring fries, which I like. There is also seasoning on the table to put on your fries. Very tasty indeed! My peanut butter cup shake was ok. I expected more of a homemade ice cream taste. It tasted too frozen. It was decorated nicely with whip cream and a cherry. My hubby enjoyed his chocolate shake. We paid at the front. It was quick. Great experience overall. read more

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The kids LOVE this place. They seem to be always understaffed though. Takes too long to be sat, served, get your food, AND pay your bill. The really need to hire some people. read more

Steak ’n Shake - Yum!! - Fast Food Near Me - Gastonia, North Carolina

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2 stars because the food is always decent. First complaint is we witnessed a waiter vaping in the kitchen around the food through the drive-thru. Secondly, lately the service is slacking. We walk in and everyone stares at us from behind the drink counter. Like it's noones job to seat the guests. We ended up waiting for the waitress to take our orders...she said she would bring us waters because we ordered shakes...but never even got the waters. Our food sat at the grill counter for over 5 minutes... and our shakes arrived with the food! read more

Takes forever and can never get my good right! Even the simplest things! Sucks Sucks Sucks Sucks read more

New staff, a little understaffed but trying their best! Manager is really nice and staff is friendly. Dine in is very clean and streamlined!

We like to take our kids here when we shop in Gastonia. Great shakes and they have a shake happy hour where they are 1/2 price. The kids love the hats they give out plus these little cars you can put together (although I seem to always be the one putting them together!). Service can be spotty. We love the Jalapeno crunch burger - spicy and yummy! They used to put Fritos on them but now do french's onions = still good. Their fries are what we really crave - nice shoe string potatoes. Yes, the patties are thin and wide - that's the burger style here and has always been. If you're lookin for big and juicy go to a place like Chili's. However the prices here are cheap, the food is good and half the time we eat there it seems like our kids get to eat for free. read more

absolute worst experience ever order was messed up, sat for 35 minutes to get a milkshake only to find out the machines didn't work, and then was yelled at and argued with never giving a refund will never return to this place again read more

Went today (Sunday) for lunch at the Franklin Square location in Gastonia with my wife and 11 yr old son. The waitress took our name. We stood waiting for 15 minutes for them to sit a large church group. Once they were seated, I saw a booth come open and thought we were next. There was also a man and woman that came in behind us who were also waiting. Two young guys came in and the waitress grabbed two menus and took them to the booth. We left immediately. Nothing but incompetence. read more

I went to this steak 'n shake for the second time and was extremely disappointed. They overcharged us and messed up our order. The burgers were gross and had a ridiculous amount of mustard. I am extremely disappointed, and the customer service was also bad. read more

Seated quickly, food got to us quick and was very affordable. Clean and friendly. Will defiantly be back. We love this place.

I mean it is what it is .... a $4 burger. Dirty and horrible service but at least you know what your getting

Do not come here on a busy Saturday. The burgers are not made to par. It was nowhere close to picture. Picture showed two patties and we received with one. Come to realize their patties were too small for the bread. When the sandwich was sliced in half there were one patty on each half of the sandwich. This was one of the Patty Melts. As I watch them make the burgers, they were flattening the meat so thin that you hardly get any meat! I gave this a 3 star because our waiter was super friendly otherwise it's 1 or 2 star. I would not go to this Steak and Shake. read more

This is one of my 4-year old's favorite restaurants. Anytime when we are in Gastonia, maybe about once a month, this is her number one choice, probably due to her love for milkshakes and macaroni and cheese. I don't complain, though, as I've always been a steak and shake fan. This is a pretty decent steak and shake. I've never had bad food here. Sometimes the service is slow but everything arrives hot and fresh. The prices are good, too. I really like the taste of their burgers and some of their specialty burgers are pretty good. The fries are great, too, particularly with the garlic and Parmesan seasoning. read more

After it took everything in me to step away from my ailing mother at the hospital to get something to eat this is the sorry slop Steak N Shake in Gastonia is serving. I ask for bbq sauce she said they were out then after I inquired about other sauces she proceeds to give me the bbq sauce I requested from the start. The burger was soaked with grease and covered in mustard, fries weren't even half full and cold. This slop isn't fit to feed a animal. I returned asking for a refund the manger first has me to wait while she's writing something down and dropping fries meanwhile the establishment is full of employees. She informed me with a attitude that they don't do refunds. I ask for corporate number and she says she doesn't have one mind you I use to supervise a restaurant every manager has information to corporate, and or the DM. She was very unprofessional and takes no pride in her job. Nobody asked you to work fast food so therefore Boss up and leave the attitude at home. Your providing me with a service and I should be satisfied. If I respect you respect me bc my attitude can go to explosive in seconds read more

Steak ’n Shake - a hamburger and french fries - Fast Food Near Me - Gastonia, North Carolina

Horrible customer service. My husband, friend and I walked in to the restaurant and no one greeted us and we just stood there for about 10 minutes waiting to be seated. No one spoke to us or was even aware of us waiting. We ended up just walking out and leaving. Horrible horrible horrible!!!!! Never coming here again. Regardless if the food is good or not, the bad service sent us away! read more

This is an awesome place to go eat with the family/ or friends. It's cheap, it's good, the shakes are awesome. They're open 24/7 so it's the perfect place to go when you have late night munchies. Staff is always friendly. I've never had a bad experience visiting this location. They get really busy sometimes but I never regret it when we go to Steak 'n Shake. read more