Food is awesome and so are the milkshakes. Costumer service on the other hand, not so good. The lady at the speaker was very rude.

The food is good but its sooo damn slow, like jesus christ‍‍idk whats going on back there but i know i can make a damn milkshake in less than 30 minutes‍ read more

Would give negative stars if I could. We waited in the drive through for an hour before we even got to the window. Then we waited for our food at the window for about 10 minutes. They messed up two of our shakes and they forgot one of our meals. Definitely not worth my time. I wouldn't go there again. read more

Sat at the drive-through speaker for about five minutes, saying "hello!" and no one answered. Just as we pull away someone says something to us. Unbelievable. Will NOT be returning to this location. read more

Okay overall. I am a repeat customer because I love the chicken tenders and fresh strawberry banana shakes. Drive thru is typically a very long wait. And it's usually hectic inside. They're always busy. I've never had a shake before my meal. But the food is good so I keep coming back. I've learned they're all pretty slow. read more

The service here is extremely slow. I went through the drive thru and the person taking my order kept saying Ill be right back in the middle of me giving my order. I was waiting 25 minutes!!!! No apologies, last time I come here. read more

they do not clean whatsoever. the milkshake was way too chunky. all the tables were disgusting. if i could give a 0 i would.

Four of us ordered a couple burgers, chicken fingers, and fries. We waited for OVER 50 minutes and still never got our food. Never going to this location ever again. Would NOT recommend this restaurant. read more

It takes too long to get your food. Then, when you get your order it is incorrect. The milkshake was also not the correct flavor. As a person with food allergies making an order incorrectly is not acceptable. read more

This is my fourth attempt at going to this place. It's Father's Day and I hear they had breakfast so I gave it the benefit of the doubt. Ive tried it before. The food and service was absolutely horrible. Nothing has changed. Walked in the door. The sign says wait to be seated as always. The place is busy but there are open tables. The hostess is working the cash register with people paying their bills. The remaining wait staff is behind a prep area. No one says anything to us. After 2-3 minutes the hostess walks away and goes to the prep area and proceeds to start texting on her phone. She finally seats us. She goes back the the pay area texting whiles she's walking to the register. People seated are getting their own menus because no one is coming to their table. . After sitting for 10 minutes unacknowledged we left. Consistently bad. Year after year. Don't waste your time going here. Stupid me gave them too many chances. read more

The manager is awful he is so rude to customers and will argue with you until you leave. The service is awful takes forever. The foods cheap and good but drive thru takes around 25-30 minutes. read more

Seems like every time i dine here, the wait for our order to come out takes FOREVER. We waited like 15 minutes for our server to come over to take our drink order, and then when we finally put in our food order, it took another HALF HOUR to get our food! Uhh. I don't come here often, but for some reason, when I do come back, the service is horrible. I don't think I'll be coming back. read more

Well the only thing I like is their shakes , their shakes are awesome and amazing don't order burgers anymore just get the shakes

Stopped in for lunch today and have mixed reviews on this visit. I had the Philly cheesesteak burger and fries and it was very good. I would recommend it and it's the only saving grace for this review. While our waitress was nice enough...I had asked her for vinegar and she said they don't have any. I find this hard to believe since steak and shake actually sells salt and vinegar fries. The food took forever to be made. Had we gone through the drive thru we could have gotten the same orders 3xs in the amount of time it took at our table. There was a female working at the register who saw us ready to check out and ignored us signaling a male cashier nearby to ring us out. Now I get maybe your shift was ending or you needed to go on break or whatever but bottom line, that just comes off rude. This steak and shake is a disappointment more than a pleasant experience. Make sure you have good company with you and have plenty of time to spare if you go there. read more

Steak ’n Shake - Burgers Near Me - Elyria, Ohio

Food is great but service is awful. We never go to the drive through because we know we'll be in there for atleast 25 minutes. One day we were the only cars in line and we sat at the window for 10 minutes just to pay, then another 15 to wait for our shakes. When we got them they were warm, melted, & one had a huge hole in the cup. When we took it in instead of the manager making us a new one, he poured it into a different cup. Awful. Needs better staff and management. There are a few really good waitresses when you dine in. read more

Visited today after getting a Christmas tree, after not having been here for about 6-7 years, and I must say, it was more than a bit better than in years past. It's still a greasy burger joint, but the burgers were pretty tasty, inexpensive, and quick. Shakes are still, in my opinion, pretty meh for a place that has the word "shake" in their name, but they're serviceable. All in all, not bad. read more

Went at 6:37 pm on a Sunday and waited almost 10 minutes for food. I was the only one in line. Disappointed.

This was honestly the worst service I ever have had in my life this was horrible gettin seated took forever getting served I saw my waitress twice when she asked for orders and gave us our food and basically tried to say get out by giving us our check with the food that's not very welcoming also it took about 20 min just to give them our money it was the most ridiculous experience of my life if there is a run down rat hole I advise to eat there first read more

I love the food, and especially the wonderful shakes, here. But we (2 in my party, and 6 other people in line) should not have to wait when there are NINE open tables. There is no hostess and the servers move like zombies. WTH? Luckily, when OUR server, Kristina Watkins showed up, she was great. She even offered water with the shakes. She salvaged my opinion of this restaurant! I just changed my review from 3 stars to 4. read more

Took half an hour to get THREE MILKSHAKES!!! The people behind us waited even longer. The waitress also ignored us when we asked how long it will be. Would not recommend read more

Upon entering the restaurant, I was not greeted for at least 10 minutes. The manager in a purple shirt looked at me 3 times, but did not seat me. Finally I was seated, but then was forgotten. I was seated at 13. I know that because the servers were arguing over who wanted my table. Ladies, dont be so obnoxiously loud while by the drink station. I felt so completely unwelcome and humiliated. My 2 year old son started to cry and kept repeating "drink!" which after 25 minutes we still had not received. When I was shot a bad glance from another server, I was done. I picked up my son and left the restaurant. Worst service Ive ever had in my life. read more

This restaraunt is not actually closed. Food was delicious, i eat here often. the milkshakes we ordered didn't come until after we ate and were like water. The manager asked us how our service was and we told him of the milkshakes and he took them back and did them correctly and was very nice about it. Ehh four stars. read more

Burger was pretty good. Would have liked a little bit more SMASHED CRUST, especially from a place that inspired the likes of Shake Shack! Salad was on point though. Iceberg is back. read more

Normally I come here and it's as good as you would expect a steak and shake to be, however! The last 2 times I went our service was terrible. We ordered our shakes before our meal so we could enjoy them. They did not come out until after our meal and the second time they were melted!! What's going on steak and shake?!? read more

I loved steak and shake until the drive thru made me the wrong meal. I politely went inside to fix the order. The sandwich I wanted was cheaper than what I paid for. I was supposed to be refunded the difference instead the cashier says she refunded the entire amount and wanted me to paid for the new order. I end up paying almost $15 for a bacon and cheese single. Never received the refund of $8 and change. I will never go here again. It's been weeks no refund on a mistake the drive thru made. I would be careful about doing business with someone with no integrity. read more

As fast food goes the quality is good, freshly made, and staff is friendly. Service can be slow and checking out at the counter can take a ridiculously long time. The place is always busy and open 24 hours. It's also inexpensive. read more

Steak ’n Shake - Burgers Near Me - Elyria, Ohio

Good food awesome shakes service can be slow at times but the staff is always friendly.

Terrible service get to a wet table, no napkins, no forks , gave my order and got the wrong meal, did not receive my shake till half hour after i was finished with my meal, to many irresponsible teenager's who dont take any pride in the work they do, absolutely horrible experience . read more

Eh food was ok , milkshake was awesome but it's kinda hard to mess that up . Service completely sucked , can hear staff bashing other customers , Becky was horrible . read more

Not so good.... Food is pretty good but the service outweighs any goodness from the kitchen. Pass

I used to love this place. Over the last few years it has gone down so much. Gave it a last chance yesterday and was so disappointed. Walked in, lady told us to sit in a booth and we looked at her funny but did cause my husband was holding our baby. She did not bring a high chair or anything. Then we sat for about ten mins before we were even approached. Server came over and took our order, waited about ten mins and got milkshakes then another twenty before food came out. Food order was wrong and missing sides. Server did not apologize or ask how are food was. Across the restaurant we also saw 2 different parties get up and leave because they were there 15-20 mins and not even approached.. the restaurant was dirty and most customers looked upset as well as the unkind staff. Over all. Spend the extra five bucks and go to five guys! read more

Slowest service ever!! Lack of basic seat in knowledge! Takes forever to just get seated! Or even et your name in to be seated! Love the food, serviced was very nice, but everything about this place is slow! read more

20 minutes to get seated. Another hour to get our food, which was brought to us a by a filthy server. Why? Because we were seated by the entry to the kitchen and it was clear she was also washing dishes and making shakes. We could see her doing it from where we sat! To top it off, some blond server who was clearly young and immature was berating her coworkers constantly and we had to sit and listen to all of it. And she was LOUD! She literally never stopped complaining during our entire meal. Things like " Nobody does shit around here but me". But it looked like they were all running around like chickens with their heads cut off. We didn't go out to eat to listen to a one person constantly whine about her coworkers. I mean she NEVER STOPPED! TIP: NEVER SIT IN THE BOOTHS BY THE SERVERS COUNTER! On the plus side, the others didn't yell back. It was clear the older ones weren't going to engage in the behavior. They never said a word! Glad I don't work there, I'd have lost it on her. Then when I went to the bathroom, my server was in there cleaning it. Call me crazy, but I don't want my food brought to me by the same person scrubbing toilets, washing the days dishes and covered in slop from cooking as well. The trays are rubbing the aprons as the food is brought out. The SAME APRONS and PANTS COVERED in SLOP! Where is the actual dishwasher??? Where is the cook??? Why are servers scrubbing toilets and messing with bathroom garbage? It doesn't matter if they wash their hands or not. That gets on their CLOTHES! Then when it came time to leave, we waited another 30 minutes to check out! There was nobody at the register! I mean really? Would u want somebody washing toilets, covered in days worth of dishwashing slop, then making your food and serving it??? That's got to be bad once flu season kicks in. Save your money. Go elsewhere or cook at home. read more

not bad on price not bad fod but pretty good dont know about drive thru 4 for $4 deals are good,you dont go away hungry

Food is good but service is horrible at this location. "Honestly", no exaggeration, waited for over 35 minutes and still no food. Two tables that came in after us, but with a different waiter, got their food and one couple was actually leaving while we were still waiting. We just left. Not worth going to this Steak n Shake. The food is not worth THAT aggravation. read more

Their service is always slow and many times orders will not be correct. Too many times food is not hot or is made very sloppy. Would spend my money elsewhere. read more

Food, cleanliness, and service are good but online ordering needs a lot of work. They didn't even know my online order was had even been placed. Other than that I like eating there. read more

Food is good if/when you get it. Last few times I've been here with friends they were slightly busy and it's been pretty bad. Waiting 10-15 minutes after being seated to get a waitress, no knives, having to flag down ANOTHER waitress just to get refills are just a few examples of the bad experiences I've had. And it can't just be me as I've seen multiple people walk out. I was thinking of giving this 3 stars because the burgers & shakes ARE good! But because it's been more than once, I had to knock them a star. If you have the patience of a saint, enjoy. Otherwise, I might not recommend it if they're even the slightest bit busy. read more

They were very busy. Waited about 15 mins to be sat-our waiter warned us that they were busy and there were long waits and it was getting "tense in the back." We only ordered shakes 2chocolate, one strawberry. It took 48 minutes. read more

Great place great food when it's not busy! The shakes are a deal and they are delicious and can be a great deal for family dinners---when they are not busy. The last four times I have been here they have been very busy and they are slow to get food out! We arrived one night and sat next to a couple who said they had been there 45 minutes and had not ordered yet. We left! The drive through typically takes a half an hour to get through at dinner time so your better off calling ahead and picking it up. There shoestring fries can be bland. read more