I'm giving this 2 stars because of the service we received on our last 2 visits. The last time we ate there, Tues., November 5th, we were seated promptly and our drink order was taken quickly, as is usual. Everything went downhill after that. While our orders were finally gotten to us as ordered, we had to send our waitress back 3 times to get it correct. Granted not her fault as the kitchen staff made the meals. However, it is the server's job to be certain everything is correct when she brings it to us. We had to flag the waitress down multiple times to ask for corrections to our orders, extra napkins, and a spoon with which to eat the large milkshake my daughter was served instead of the small she ordered. Last, but not least, we had to wait and wait to be checked out as the staff seemed more interested in palling around than waiting on their customers. The visit previous to this one, we had an employee whose job was bussing tables and mopping floors. She also made it her job to continually annoy us while mopping next to our table by her constant complaining about how tired she was, how much she wanted to go home, (she had 1 hour left on her shift), and how desperately she needed someone to go by her a drink. The food here has always been top-notch. We make many trips to Springfield as we have family in the area, and have made this our go-to meal choice when making the trip back home to south-eastern Illinois. The service has almost always been excellent, until these last 2 visits. We will eat here again, but if the service continues to be sub-standard, we may very well find a new go-to. read more

First time going here and it was amazing. I ordered the original steakburger and a nutella shake Best purchase under $10 :) read more

What an awesome late night stop. Had an incredibly long day of travel and other not so pleasant events and saw this down the street from the hotel. Nothing like a great burger and fries at 1am. Never had Steak N' Shake before, but this place made me a believer. Burgers are very tasty and come in a ton of different ways. That seasoning for the fries is crazy addicting and thankful bottomless. Milk shakes are as good as they get. Service is good, even in the middle of the night. Most importantly, the prices cannot be beat. Will probably never be back to Effingham as long as I live, but I will be back to a Steak N' Shake! read more

Steak and Shake is one of those quintessential Midwestern places that you have to go to, and so on my trip to Effingham it was our first stop. The best thing about this place was their service: speedy, cheerful, efficient. The worst thing about this was the shakes. Total letdown. If you have shake in your name, your shakes should be tasty. They tasted like watered down soft serve icecream. And not even the good soft serve ice cream, the kinda crap kind, with the texture that's just a little bit off. The food was decent. I had no complaints of my chicken strips and fries. Mom said her burger would have been better if they had let the fat drain off the patty for a minute before putting it on the bun and making a fatty (but tasty!) soggy mess. Also, lettuce that is browning around the edges is not appetizing. Might have to go to Dairy Queen, or somewhere else to get a REAL milkshake... read more

Place was filthy. They need to clean it. Food was good and pretty fast service. Customer service very good. Somewhat clean restroom. Food was made to order so it felt fresh. I do like their shakes. Good place to stop but u have watch ur step to numerous spills on the floor. For some reason it was not clean. Overall good food for reasonable prices. read more

Steak ’n Shake - Burgers Near Me - Effingham, Illinois

Don't miss "happy hour" for half priced drinks from 2-5 on weekdays! Fast service and friendly, too! Great value!

Wow, this place is hopping.!!! We walked in the door and only one table was available! Every employee was busy as a bee and everyone of them had the brightest smile including the chef.!!! What a wonderful place to eat.!!! The food didn't take too long to get to us, we figured it would with all of the customers, and was delicious too.!!! If I was the owner, I'd be very proud of the staff tonight, they weren't expecting a baseball team among the other groups of friendly gatherings, they handled everything with a beautiful flow of friendly and timely service.!!! The entire crew deserves a raise.!!! read more

Bad customer service and attitudes. I ordered here at 9:30 and the person in the drive through had a grimace and was nonchalant. I was looking through the drivethrough because my order was taking long and I seen them taking their sweet time. They didn't give me a receipt either. I don't think they were racist but if you go to Effingham, just eat at McDonald's if you don't want a ruined morning. read more

The food is fine, better if you really crave a cheeseburger at 6am, but ordering breakfast at breakfast or lunch at lunch and you will probably get a half slipped together semi mess of a burger through drive-thru. Also prepare to wait because they are sloooooow. The inside isn't too bad service wise, and you're good is put together much better. However go during the day when they have more customers and you'll be greeted with floors and pretty much every other surface looking like it's in desperate need of being cleaned. Well, everything except counter and table tops. read more

We have been to several StakeNShakes. This is the cleanest one we have seen. Also the most friendliest. We try to go during the off hours It is been so crowded at times, I don't know how the folks working there can keep up. My hat's off to them! read more

Even though they were busy, the staff was very attentive and the food came out rather quick and everything was correct.

tasted like dog food. found a hair and the chili mac was so runny my cat wouldn't even eat it. absolutely horrible. shut this place down

This is the best Steak n Shake experience I've had in a long time. Our waitress was fast and friendly. The food was good. All the employees were friendly. Our waitress actually came back to check on us. I almost gave up on going to Steak n Shake ever again. I'm glad I tried this one. I wish they were all this good. Thank you Kiki for being a great waitress. read more

I've always been scared of Steak n Shakes and avoided eating at them at all costs. I finally broke down, or was out voted and succumbed to a steak n'shake lunch. Not so bad. I had a special sandwich with chicken bacon, pepper jack cheese and some honey mustard sauce thing. I should have gone for the whole taste experience but I passed on getting a shake of my own. My companion was nice enough to share his and now I know that I will have to get a shake of my own sometime in the future. Service was friendly, fast and my glass of root beer was never empty. read more

Ate here yesterday, our food was great! I ordered the Chili Mac with extra meat, and I got the extra meat. Some S&S's don't give you extra meat but this one sure did! Our server was also a trainer also and she was great also. read more

cold soggy fries and lady working window was terribly rude. way better service and food other places in this town. they also took a long time with only a few cars and hardly anyone in the parking lot for inside eating. not a very good experience overall read more

absolutely rhe slowest service i ha ever experienced. it was a littke pricry for fast food. I wasn't impressed

Sitting here in tge drive thru for 15 minutes while the manager in the blue shirt is showing employees videos on her cell phone

All Steak 'n Shakes are not created equal! Haven't been to a Steak 'n Shake since I left a one star review about the one in O'Fallon, Illinois. We stopped at this one in Effingham on our way home from Pennsylvania on Sunday, August 18, 2019. They were very busy but we got a table right away. Our order was taken and we received drinks and then food in a timely manner. Everything was hot and good. My husband ordered his beloved chili Mac. It was hot and he received a shaker of his favorite Romano cheese and crackers. He ordered a double steak burger and fries as well. All hot and good. I ordered a patty melt and it was excellent - so much cheese and so many onions. It was very good! All servers and workers were busy. As soon as a table was empty it was cleared and ready for the next customers. No complaining workers. My only complaint was the small table out in the middle but it was all that was available. The manager at O'Fallon, Illinois Steak 'n Shake needs to call manager of Effingham Steak 'n Shake to find out how to do it right. read more

Another road trip stop. Went in for an early lunch. We were one of the only tables there. The beau and I both got veggie melts with frisco sauce on side. His brother got a skillet breakfast thing. When he saw pork in it but didn't see it on the menu when he ordered, they were nice enough to switch it out. Our waitress was very friendly and checked on us often. Even made sure I had a to go tea. I always like their fresh strawberry banana shakes and made sure to get one to go too. read more

Frisco melt was cold with different cheeses on each half. Onion rings were undercooked.

Great late hours, cheap prices, and yummy oreo shake that is huge! Our waitress was amazing.

There's not a lot to choose from in Effingham. We went here because it was within walking distance of our hotel. That said, it was pretty good. The food came fast and the service was attentive (amazing considering that they had a pretty big group there, maybe Boy Scouts). read more

First time in this restaurant. Food was OK. The service was like any other restaurant of fast food, but all the waitresses looked soooo unhappy. read more

I don't like the food, but it is the most popular fast food in the area.... It's somewhat clean and average.

Great food with great service. Been in many times over lunch & Barb has to be the best server. Will be asking for her the next time we go in for lunch. read more

We ordered drive thru 2 butter burger with fries and a pkg of onion rings and 2 shakes. The fries and onion rings were at the bottom of the bag with the burgers on top. The steam and heat made the fries and onion rings flimsy, wilted, oily and just plain awful. The burgers were as if someone dunked the buns into a basket of oil that was dripping outside of the bag. The bun had disintegrated with slimy cooked onions everywhere. It was not edible. We got a fork to just eat the burger patty and a fork could not cut thru it. The fork could not pick up the double patty with stabbing it as it was hard as a rock. Shakes were runny and the window person could not tell us if the Strawberry was real strawberry or not. We got a chocolate and a banana. We could not tell if there was banana in it. The worst fast food we have ever had..kathi a. read more

One of the best Steak and Shakes around we have been in many this one love their burgers day time workers are the best there

Our daughter left her camera on the table when we were passing through from Canada to Houston, Tx. The manager, Becky was SO KIND and packaged it up and sent it back to us in Canada free of charge! She really made our day and my daughter was so thankful to get her digital camera back soon after we arrived home. Thank you to Becky and we love Steak n Shakes. We always make a point of eating there at least once during a US vacation, and this was service beyond the call of duty and we are grateful! read more

Was driving back from Florida on I 57. Had a taste for a Steak and Shake burger. Went through the drive thru and it was surprisingly fast. We got back on the highway and started to eat. The food was cold and disgusting. I am a Steak and Shake fan but I will never stop at this location again. read more

First of all I should have left the second I heard the worker's voice. I could tell right away she didn't want to be there. Placed order and she did not repeat order (that would make too much sense). My fault for not checking but got about 5 miles away only to notice that my order was wrong. Went back and waited I know at least 5 min before anyone would wait on me. When one of the workers decided to see what I wanted, I started to explain and right in the middle of me talking she started waiting on another person. When I walked away she noticed I was upset and then left the other people to come back to me. I told her no, go wait on those people that's rude to do both of us that way. I had to flag down the manager and lets just say she really didn't care much either. My order was corrected but I left feeling I will never return. I understand things happen but we need to make sure the customer knows they are sorry for the mistake and if the the management doesn't seem to really care, then I don't want to spend my money there. We want good food but the service you get is also very important. We all have bad days and don't want to go to work but that is not a reason to treat your customers that way. Remember customers are the reason why Steak and Shake employees have their jobs. read more