We had a great lunch and really enjoyed the burgers. The milkshakes were excellent. The Cookeville restaurant is fully automated so I don't believe you can order at a register. You need to order at the kiosk. Everything went great. read more

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Awesome looks fast friendly service this was a better experience this time , love it and it's affordable, read more

Steak ’n Shake - Steak and shake - Fast Food Near Me - Cookeville, Tennessee

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Excellent food. Fries were hot and tasty (thanks beef tallow). Burger was delicious. Shake was cold and thick. Service was fast. Restaurant was clean. Staff was super pleasant. Might be my new fast food choice. read more

Steak ’n Shake - Single Steakburger with Cheese and Beef Tallow Fries - Fast Food Near Me - Cookeville, Tennessee

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What has happened to steak and shake I have been a drive thru customer a long cookeville's store kinda forget how to make a simple burger yesterday could not find the 1/2 pickle thin and I mean thin piece onion and no ketcup This was a very dissappointed order I will try another store in the Nashville area but did store gets a -0 star and I know I am only one customer but if this person who was trained this way to wrap this product and bag it for the customer the way he or she made it steak and shake training crew has a problem having reading your reviews guess I am not the only unhappy customer read more

Amazing food, Service, and Ambiance although it's packed it was greatttttttttttttttttttttttttttttttttttttttttttttt. (It's meant to say great but it wanted me to type more so yeah.) read more

My wife and I went through drive through today at 1pm. No long line to blame, just pulled right up to window. We ordered a #2 cheese burger meal but told them to hold cheese mayo and mustered and a hot dog wit a coke and dirt coke. That's it simple order. What did we get a burger with mustard and mayo, no tomato, no onion, and no pickles. A hot dog drowning ING grease so much so there was a puddle in the bottom of the box and two unmarked drinks which we had to figure out which was which. Joe pesci was right you get ---- at the drive through. read more

Steak ’n Shake - Just dripping grease - Fast Food Near Me - Cookeville, Tennessee

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40 min to get two burgers. Didn't see one worker that looked older than 20. Someone needs to get place more efficient

Great place to be The burgers and fries are addicting, and service is fast and good with following orders. Only downside is the duct taped seats and sticky floors near the front. read more

Eaten there twice over the past two weeks. Food was hot and tasty. Love their French fries. Shake was good as well. Would definitely recommend. read more

no cashiers!? are you kidding! ai is taking over our jobs. do not go here!!! food is mid anyways. And they only have one size of milkshake... read more

First time, amazing fries and great shakes. Staff was very friendly and kind, which is a good feeling when walking in hungry and tired after a rough day. Nice and clean, good spot. read more

Steak ’n Shake - Double w/ Double Cheese - Fast Food Near Me - Cookeville, Tennessee

These burgers were absolutely delicious. I really enjoyed the combo which included the drink and fries. I highly recommend the bacon burger. I had never tried this place since I'm from the west coast. But I highly recommend. read more

Steak ’n Shake - the outside of a restaurant - Fast Food Near Me - Cookeville, Tennessee

My food took forever and was wrong when it got to me I told a team member and she/he made a face at me. I left cause I was about to loose it and probably get arrested. read more

Steak ’n Shake - My gross food - Fast Food Near Me - Cookeville, Tennessee

Food was not hot in drive thru and recommended new burger with garlic sauce not good! Chili not good!

Great fast service, typical greasy burgers and fries. Extremely friendly service from Kelly. Customers can tell she loves her job and is top class. You need more Kellys The new renovations look nice too! read more

We just ate a late dinner there tonight. Our server, Jordan had a rough night but she had a smile on her face and was very sweet. We work in town a few times a year all the way from Los Angeles. It was a very pleasing visit and Jordan kept up with our joking personalities like a pro. I just wanted to say thank you and Steak 'n Shake, promote her right away. Positive vibes deserve positive rewards. We will definitely come back. Only if Jordan is there. Just kidding but that's a plus. Thanks. Dave and Dave. From L.A. read more

Thank goodness for Steak n Shake! We were driving through the area at 8 pm on a Friday and wanted a SAFE dinner in Cookeville. Many people walking around, or standing in lines, very close together - no one wearing masks. Checked in to several restaurants - packed with patrons side by side! No way we would eat there. SnS was down the road - all staff wore masks and they brought food out to the car on trays. Very clean, very safe! And the food was great. read more

Restaurant is a joke. 3rd shift employees are rude, condescending, attempt to intimidate you, try to force you to give large tips by telling of others giving them over $50 for a tip for 2 folks. Cook is rude and unprofessional. None of them take their job seriously and dont care if the place is clean or food kills you. read more

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We haven't been here since before Covid. Absolutely am impressed! Liked the kiosk, order ready incredibly fast Andy so tasty. The toppings were crispy and fresh. Discussed we will come back for our fast food hamburgers! Very good! read more

My family is a huge fan of S&S. I am not. But I will eat there with them. They love the Chili, and the Patty Melts. I hate the little stringy fries. I will eat the steakburger. I don't think its anything special, tastes like a hamburger to me... Its not a usual stop for me, but for the family, sure, why not? :) read more

Steak ’n Shake - Fast Food Near Me - Cookeville, Tennessee

We stopped here for lunch. She ordered a Frisco Patty Melt. He ordered a Texas BBQ Burger. I ordered a Guacamole Steak Burger. We also each ordered large milkshakes. The mint Oreo, Truffles, and Strawberry shakes looked good. The fries were miniature in comparison to what I am used to. They were easier to eat with a fork. Not The greatest. The guacamole burger was so so. Not much meat and and a ting of spice. Overall an okay meal for a one time stop over. read more

Steak ’n Shake - Fast Food Near Me - Cookeville, Tennessee

Our entire meal was a disaster. We received our order with items missing, then once finally getting them after having to go back in, we realized our food was wrong. They didn't season anything at all. We ordered the garlic burgers, yet they were missing all the butter, garlic and salt. The fries were cold to put the cherry on top. read more

Great customer service from both managers at both of our visits this past week. Good yummy. Place clean. Not fan of change to screen ordering rather than table service but not deal breaker. read more

Great milkshakes here! Big variety and menu of shakes is awesome through the drive thru. Got 4 stars for speed of service was sorta lacking for just 2 shakes and 1 car in drive through ahead of us. read more

Served us RAW chicken tenders. There really should be no excuse for that. But thanks for our money back I guess.

Waked in and was immediately seated. The hostess and the server were very attentive and orders for drinks were taken almost immediately. Our orders came out exactly as we asked that they be. My fiancé ordered the cheddar scrambler without onions, and they were quick to oblige. Food was great and very filling. We will return the time we come back to Cookeville. read more

Steak ’n Shake - County Skillet. - Fast Food Near Me - Cookeville, Tennessee

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Steak n Shake, hire some competent servers. We have had pretty frequently bad service here but tonight was an all time low. Everything took forever, our meals were over by the time we got our shakes, and no explanation was given, just a cursory sorry it took so long. I spilled my glass of water and our waiter was no help at all, we had to beg another waitress for napkins. When asked which menu item he would recommend, he told us (not in so many words) that he won't eat the food here and he doesn't like milkshakes. As far as I could tell, he wasn't in a bad mood and it wasn't crowded so I'm having a hard time giving the benefit of the doubt. Food is okay but I can get comparable quality at fast food with a lot less frustration. Milkshakes should NOT take an hour. read more

Horrible service. Had to go get my own silverware and ketchup. Took forever. Order was wrong. Food wasn't good. Lettuce on the burger had a chunk of ice on it. Nothing good to say. No health rating was posted. read more

This one is about what I expect from Steak n Shake. The food is good, but the service is lacking. Our waiter was completely inattentive and brought me fries I specifically said I didn't want. Still, the food is what you should expect from any Steak n Shake, so it's good for a pit stop if you're traveling. read more

This is a pretty standard Steak n' Shake. I came in around 8pm on a Sunday night on my way back to Lexington, and was surprised to see how busy the place was! There wasn't a wait, however, so that was perfect. This certainly wasn't my first time in a Steak n' Shake (helloooo college years!), but I was surprised but how much the menu has grown since I was last at one five years ago. I ordered the chicken fingers and fries for a little dose of nostalgia, and got a cup of cheese on the side for dipping my fries and chicken fingers in. While the food is still the same, I was happy that it came out piping hot. My server was really friendly and attentive (while not being over attentive!), and we got in and out quickly so we could hit the road. I would give this experience an extra half star if I could for the good service alone. read more

Pick your poison. Like any fast food joint, you can carb up, calorie up, or fried-overload. The lunches at $4.00 are a fantastic bargain for sandwich, fries, and a drink. Flavor of the "special" Cajun Spice Burger was really great; only minor downside was that the roll was a bit greasy (toasted on the grill) and most of the cajun seasoning seemed to be on the bun. Fries are slim-shoestrings - ok. Hot dog was nicely prepared Chicago style...all good. Nice selection of shakes. All-in-all I will probably return to a Steak & Shake on another trip. read more

Things to happen to me at this location... 1) I've been seated on more then one visit and we left after ten minutes when nobody even came to get our drink order. 2) I've gotten my entire meal, and it still took another ten minutes for my friend to get his milkshake 3) Waitress went on break halfway threw our meal, took 15 minutes before somebody checked on us 4) We had such poor service one day, mixed up orders, 45 minute wait for food, that a manager was gonna come speak to us, instead he just gave us a dirty look from across the restaurant, finally our waitress just told us to leave with out paying. Yeah. The food isn't bad, but stick to the drive threw.... read more

Don't go after 2 pm they get some rude staff inside that honestly are just there for the pay check college kids of course who just don't care and honestly if you can't care enough to put a fake smile on and suck it up like everyone else who hates their job than obviously you don't care if you are tipped , there's my tip for you. read more

Great stop on the way to Nashville! This location has been recently remodeled. You order at kiosks and pick up at the counter and seat yourself. All of the employees were wearing masks and the dining room was clean. The steak burgers and fries were good as normal. We didn't get shakes but they looked delicious! read more

I was thoroughly disgusted with the attitude of the manager name James as he spoke to the employees of this establishment. He was rude and disrespectful to the ladies. I will not be returning to this Steak and Shake! Steak and Shake has long been one of my favorite places to eat. I love the atmosphere and the food. But no more! Sincerely, J. Gibson read more

We had a dime in party of 4. The service was extremely slow, order was not correct, server was not friendly, very ovious he did not want to be there. Had to flag him down if you needed anything. When we got our burgers and fries we ordered our shakes. We waited 20 minutes and flagged down the server to ask about the shakes. He said I will check. 15 minutes later he came to our table, still no shakes. He said I can't figure out what is going on here with the shakes. He didn't apologize, just matter of fact attitude. The floors were dirty, bathrooms dirty. Worst experience ever at a Steak and shake. The burgers and fries were good but 2 of the burgers where not what we ordered. read more

This Steak N Shake is the worst I've ever visited. Facility was filthy, service was horrible. Was here over an hour, mostly waiting for food/Shake delivery. If we wanted anything we had to flag down the waiter. Order was wrong and took over 20 minutes for milkshakes. I won't be back here. read more

Very nice, very quick service. We ordered the shooters and a chili cheese dog and fries for both. I had a salted caramel pretzel shake. Portions were standard and filling. The taste was quite good. read more

Steak ’n Shake - Nutella shaaaaake. - Fast Food Near Me - Cookeville, Tennessee

I had never had a bad experience at Steak N' Shake until I ate at this location last week. I ordered the crunchy jalapeno combo with a cinnamon crunch shake. It must have been sitting for 20 minuets by the time I received it. My fries we're cold, my bun and crunchy pieces were extremely soggy, and on top of all that I received a plain vanilla shake. After waiting to get through the drive through, I watched the girl lean against the counter and chat with a coworker while scrolling through her phone for ten minutes before she came to take my payment. After that, I waited another five minutes for my precooked food. I have always enjoyed going to Steak N Shake, but after this I don't know if I'll ever go to any location again. read more

Upon sitting down we waited 20 minutes to order drinks... and food, as we had plenty of time to decide what you wanted to eat AND drink. After ordering milkshakes, waters, and four of the same sandwich, we had another 20 minute wait for our WATERS. 45 minutes in, we got waters. After just over an hour, our meals came-one of which was topped with four curly black hairs. It took us another 20 minutes to finish our food, which happened do be the same amount of time it took for our milkshakes to come... just in time for dessert. We then explained the hair situation to our waiter, who was able to get just $1.00 taken off the check. An hour and a half in we got our checks and left to never come back. Food was ok but I've had better Steak 'n shake. read more