Receiving a food order that looks like this is really disappointing! No one wants to see that their food had literally been thrown into the container!! The person preparing this order never even attempted to assemble 3 of the minis. read more

Chick-fil-A - Cutting the mini rolls first is key to actually putting the nugget on the bread. - Fast Food Near Me - Cookeville, Tennessee

Need a 2nd restaurant! Too many people, and it takes way too long. Spent an entire hour long lunch going through the drive through for a chicken sandwich. It's absolutely insane how busy this place is. To be Christian based I've never had anywhere make me want to sin more in all my life. read more

Just recently this year have I become a fan of Chick-fil-A. Honestly, I love their breakfast chicken in rolls. The 10 pack hold me down for breakfast and lunch because I always save half of them for lunch. Their personal sauce is delicious I started buying it at the grocery store I'm so hooked. This and every other Chick-fil-A I have seen always has a line and if you think that's bad then you haven't had their chicken. It yummy delicious!!! Great place, didn't go in but looked clean and everyone was great. No complaints! Great staff!!! read more

The staff were so kind and hospitable. Food great as usual!! Check-ins throughout. I'll be back. (:

On one of the busy travel days of the year (December 26th) they decided to close their main seating area and play place leaving the families that are traveling in the car all day nowhere to sit and eat.... Bad decision making by management read more

I drove past 9 cars in the drive-thru to park and walk in to see 0 customers waiting in line. This makes me wonder, is it my lucky day? Are people around here that lazy? Are the walk in cashiers failing? Well, I can assure you it wasn't my luck. So I walked in, and I am asked if I'm dining in before I even make it to the counter. I said no, it's to go, she says OK what would you like? I said, just 12 grilled chicken nuggets. She replies, do you want a combo? I said no, just the nuggets. (I should've known right there she was not paying attention.) She then asked me what sauces I would like. I said ranch and buffalo. She handed me a couple sauces that I put in my pocket and went to wash my hands. I waited to grab my food, go to my truck, and leave. I'm driving down the road to eat my food in the dark and I dip my chicken in what I thought was buffalo sauce, but was definitely not. From the shock, I choked and spit out my food all over my new truck and myself. So, I think it's both failure and laziness. The cashier failed to pay attention to the simplicity of what I said I wanted in my order. And laziness shows through the fact that the place is empty so there's no stress on the cashier, yet she did not read that it was not buffalo sauce she handed me. Also, I walked out to what was now an even longer line in the drive-thru to get to my truck. read more

Great solid Chick-Fil-A. We usually use the app and almost always have a custom order and we have gotten successful orders time and time again. Is good. read more

stopped on our way to Nashville. our daughter accidentally threw away her retainers. when we came back to search, the trash had already been taken out. Ryan, one of the managers, went out and found the bag and helped us search through it. we found them! but, even if we hadn't, what an amazing person for helping us look. thanks Ryan!! read more

terrible service, and no my pleasure honestly terribly disappointed. And not to mention we waited 30 minutes for a chicken sandwich.

Can chic fil a ever go wrong? Busy as all of them are and the food was great of course. Love me some chic fil a!

Wow!! This was theeee best chick-fil-a food I have ever eaten (and we have traveled the US by car a lot)!! The fast food thru drive thru around 4pm on a Friday was QUICK & SEAMLESS headed from Nashville to Knoxville for a concert!! Also easy to pull around grab gas & get back on 40!! 12pc nuggets & waffle fries buffalo sauce, ranch & honey mustard HIGHLY RECOMMEND!!! read more

Ummmmm. Delicious! What can go wrong at the Chik-Fil-A? Breakfast, lunch or dinner time is always appropriate for a Chick-Fil-A stop but on this particular occasion we were on our way to Maryville, Tennessee. The parking lot of any Chik-Fil-A is always packed along with a drive through full of cars that wraps around the building and today was no exception. We went into this location and it was a sea of orange! We were in Rocky Top country and it was a game day. All the locals were out and about meeting up at their favorite eatery. The tune of "See ya'll, Hi ya'll, love ya'll" rang in my ears. Despite the crowd we were served almost in the blink of an eye. The staff is always cordial with their "My Pleasure" attitude. The dining area is clean and the kids play area was like a magnet to the kids that ate with their parents. Nuggets and waffle fries were on par as they always are! read more

Chick-fil-A - Romantic lunch complete with nuggets and sweet tea! - Fast Food Near Me - Cookeville, Tennessee

Quite possibly could be the worst Chick-fil-A in terms of service in the country. Was traveling through and decided to stop and grab dinner I normally order via the app which is what I did tonight and do curbside pick up but I guess this Chick-fil-A doesn't offer curbside when the weather is below 50° at night so I had to wait in the drive-through line for 20+ minutes which is fine I understand that but the white could've been alleviated for myself and many other customers by opening up curbside just a overall poor service experience that could've been easily avoided had they offered all the options that are available on the app. Also for a store that has 13 designated curbside pick up spots you would think that they would have curbside pick up. I get not having it during a storm or blizzard or something like that but it was 50° and sprinkling. read more

Wow. Service was incredible. Fernando, the dining room host, needs a promotion ASAP. Dedicated, polite, professional, courteous, he went above and beyond. Thank you Fernando read more

Wonderful service- great food, even half an hour before closing! Definitely a place I will come back to when I'm back down here!

The rest of Cookeville's fast food chains should pay attention to this Chick-fil-A. There's always a large line at the drive through. The dining area is packed. Staff is friendly, respectful, helpful and carry smiles whether taking out the trash, filling up a drink or cleaning a table. No one is lazy. The restaurant is clean. Customer always leave happy and vow to return. This is the lasting model for a good fast-food chain and no one else in town has come close to figuring it out. Sure, it's not amazing food, but when it comes to fast food there's nothing better in town. This massive chain has mastered the art of delivering great service and food that caters to healthy (somewhat) and non-health conscious eaters. There's tasty, fresh salads to compliment more traditional fast-food flare like the awesome Spicy Chicken Sandwich (yum). Whether you're 2, 22 or 80, there's something on the menu for everyone here. read more

BEAUTIFUL newly renovated and amazing service!!! The renovation has a new table made by a ministry from salvaged materials. Beautiful!!!

No mask policy. Bummer. I always trusted Chick Fil A's to be a safe alternative to other fast food restaurants.

I normally love chick fil a and could eat it everyday, but today is different. I ordered a plain biscuit for my son and jelly and when I opened it I noticed they added an unwanted ingredient to his biscuit, a hair. My hair is blonde and this hair was dark brown. Very disappointed. read more

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So! Here is how it goes I go through for breakfast every morning and lunch in the evenings I love the food and the ten million people they have on staff, food is fresh and hot you name, I'm going with three stars cause the last time at 8:30 pm I has went through and got #3 meal and it was all hard and stale, was shocked never had bad food so I'm going to have to go with three star's because as a customer spending a lot of money there just blew my mind, as customers we drive to you all we drive to your restraunt to get what we crave and want, and would like it hot and fresh and how we ask, we pull up and it's not then the scores drop on the store because customers get mad. Especially pulling up and they say it's gone of discontinued....any way good job store! read more

I've eaten here numerous times and always receive quality that I come to expect. Here's the deal though: 1. Kid clearly was coming in, out of uniform, to begin his shift. After thanking him for grabbing the door for me, he responds with the Chuck-Fil-A phrase, "my pleasure." I can't fathom hearing that from a high school kid, not clocked in, at any other restaurant. Kudos to him. 2. While washing my hands before ordering, I overheard a manager respectfully asking another student when she was due to clock in. She replied 330 (it was about 315). In a nondemanding, respectful voice, she asked if she would mind clocking in early (they were slammed). Without hesitating, the girl excused herself from two friends and walked to clock in. The manager thanked her. Solid employees you are developing...both entry level and managerial. read more

Food and service is great like Always but the place inside is just dirty the tables is sticky and on the floor and around the cashier it's a mess kinda disgusting....hope they can fix that atleast read more

A run-of-the-mill Chick-fil-A still gets a 4 star in my book because the food is always exactly what you're looking for. It's unfortunately far from most of Nashville, and the route out there takes forever. But once you're there, you're at Chick-fil-A. You'll be just fine. read more

I'm breaking my no fast food reviews rule again. But this location is worth bending the rules. There's just something different about Chic Fil-A compared to other fast food joints, something about the service and somewhat over priced chicken, that they really seem to go the extra mile. This location in particular has friendly staff, good service, and they always seem to say "My pleasure." The food is awesome too, The spicy chicken sandwiches, shakes, and surprisingly good chicken noodle soup. The receipt nights are must for this guy. read more

Chick-Fil-A needs to teach other restaurants how to have amazing customer service. The line was long but I was in line less than 7 minutes from start to finish because they know how to get it done and done correctly. Kudos to this business for putting customers first and keeping happy employees as well! read more

Ordered four sandwiches and when we get down the road (I-40) we discovered only three sandwiches. Two of us had to split. First time we have been disappointed with Chick-fil- A. Called the store and they said if we drove back 20 miles they would give us the other sandwich read more

It was extremely busy but despite that, service was fantastic, and Alyssa was very kind and patient!

What can you say about a place that works like a very organized business in the middle of total human crazy around lunch! I love ever one we stop at but this place went above and beyond customer service. You get in line just like usual no problem getting your order taken quickly. You go sit and by the time you have condiments and sit down here stands a guy with your order coming to you! As busy as the place was there was someone constantly wiping tables and never saw an overflowing trashcan which is a site no one wants to see. Plus, they take the time to speak with you to check on you. This place has it down to an art form! Our food was perfect, hot and fresh. The people working here really get it. I've paid a lot more for meals and not had half the pleasant experience as we did here. Bonus if you have small children, they have plastic bibs with a removable strip to stick it on your child to keep clothing clean. Oh and it doubles as a game read more

Food delicious...service great...even with them always being busy there's never a issue

Placed a mobile order 25 minutes before close. Waited in line 25 minutes only to be told they couldn't fill my order for chicken parm meal kit. If there's a time limit it should be posted for meal kits at night just like the breakfast times are posted on mobile orders in the morning. read more

Don't order curbside. Sat here for 15 minutes while the one employee that does curbside flirted with some guy that was parked in a car.

I come from California and on our road trip to moving to the east coast we finally decided to stop at a chick-fil-a today. We went through the drive thru and service was great up until we got to the window. Core 4 was weak from the gentlemen that was on window. No eye contact nor smile, nothing. Pretty disappointed but overall the food was phenomenal and had a different taste than Chick-fil-A in California. Awesome job kitchen! Fries were fresh and the strip and spicy deluxe were crunchy on the outside but soft and warm on the inside. Keep it up guys! read more

Great food - I've always loved Chick Fil A... Just don't show up 3 minutes after closing like I did tonight! All the lights were on and they promptly told me they were closed? No biggie - but if your closed turn the outside light off. In guessing they were cleaning and throwing out food I would have paid for - sad. All that said - that's one bad experience and I've at at this location (and will continue to) many times. Best chicken sandwiches on the planet! read more