Chicken was good, service prompt. Helped me out with mashed potatoes request. Thanks!!

The food was hot and tasty. The staff are very friendly and helpful. They have really made an extra effort to improve this location.

Staff was pleasant and food was good. But the building needs to be condemned. The floor is coated in grease, a serious slop hazard. Parking is a mess, read more

I ordered 2 KFC 3 piece tenders dinners, the chicken pieces were thin and rubbery. I should have received 2 drinks, but only received 1 drink. The 2 sauces I ordered were completely missing. The meal tasted somewhat bland compared to what I received from a few years ago. Really needs new changes. read more

Worst chicken ever. Obviously cooked hours before. Soggy mess. Disgusting. Luckily I'm just passing through.

I do food deliveries so I am frequently in this restaurant. It is the most missed managed store I have ever seen. It doesn't matter how many people are working. There is always chaos and long weights for orders today. I arrived around 11:30 in the morning, there was me another delivery driver, and a couple standing in the lobby waiting to be taken care of. There were two people making the food and one person putting the orders together, while the manager ran the register, she had already checked me in, knowing that I was inside the building and the other delivery driver, then went back to taking care of the drive-through. She brought the one driver's order to her and told us that we had to wait. She said that it would be two minutes for the extra crispy chicken to be done and ready. 15 minutes later she comes back over the other couple that was there wanted crispy. She told them she had none and so that they didn't have to wait longer. they chose to go with the original, but she said to me I will have to wait at least another 10 minutes because they don't have any more extra crispy. She chose while she had customers that she knew inside her store wanting the extra crispy she chose to prioritize the drive-through because of the timers that corporate offices put on the drive-through to be sure that they are serviced in a timely fashion. But customer standing in the lobby, should not be put off and ignored because there's no timer telling corporate how long we are standing there and the poor service that we are being given I said something to the manager when she finally brought my order which my customer agreed to have original so that he could have lunch before he had his dinner Because at this point, I'm waiting there close to 30 minutes and she says I don't understand to which I responded I understand customer service, and you do not care about the customers standing in your lobby. This is absurd and outrageous. I mean it's not like especially the deliveries they come in on the computers way before the driver even shows up so it's not like she did not know and those customers deserve as much attention and quality service as anyone that comes through the drive-through. read more

Very awful. Completely wrong order just lack of care in general. All employees working at the time of my order should be terminated immediately read more

Nasty lobby poor service went there a few times was the only car in the drive thru had to wait 30 minutes there was only one worker working the drive thru the buffet is closed but they haven't completely removed it can't go inside cause it's blocked off due to the buffet their food tastes different and idek why it's still open will never be going there ever ever ever again horrible chicken place in all of cookeville read more

Very, very quick and hot food today! The staff inside was very friendly and greeted me with haste. The tables inside were quite clean, the floor could have been cleaned a bit more, but overall a good environment. This establishment does not deserve the bad rep. other reviews have given it! Thanks KFC! read more

The absolute worst service at any restaurant I've ever seen. Mobile order was supposed to be ready at 5:30, 6:00 still no food. Saw no less then 3 employees using their cell phones. I watched my chicken, go out the drive-through window twice and out the door once. At 6:01 the acknowledge, they didn't even know where the order was. Stay as far away from this place as you can. read more

KFC - The worst Kentucky fried chicken in the history of the world. - Fast Food Near Me - Cookeville, Tennessee

Powdered/mashed potatoes and gravy...YUK. Biscuits taste as if made with water from a mop bucket. Lowest quality possible. read more

KFC - Powdered/mashed potatoes and gravy...YUK. The biscuits tasted like they were made with water from a mop bucket. Lowest quality possible. - Fast Food Near Me - Cookeville, Tennessee

I placed a mobile order on March 15. When I got to the store to pick it up I was informed that they had just sold out their last chicken of the night. The next time I was able to get back to the store was on March 17th when I was informed that I could not get my money back or my food that I paid for read more

Unfriendly, doesn't listen. Like what restaurant doesn't listen to you. It is okay to say I am not sure. I do deliver and this is one of the restaurants that is always bad experience and there is a few more ‍ read more

Me and my boyfriend came here excited to go through the drive thru ant get great food. We've never had a problem with this place until now. When we arrived the lady taking our order was very rude and rushing us. My boyfriend got a famous bowl and I got a number seven with Mac and cheese and mash potatoes. We get to the window and the lady was still very rude and told us to pull around up front because they said it'd take 8min for my tenders. We parked up front and waited and waited for 25min before I decided to send my boyfriend inside. When he arrived inside he said the lady was so rude and forgot about our order had tried to say we didn't order. She gave him my food tried giving me cole slaw and something else rather than the sides I asked. When he got back to the car I open the bag and his famous bowl wasn't in there so he went back in. She was telling him he got it but he didn't and she looked down realizing she never gave it to him. we will never be back and my chicken was hard and cold only thing that was good was mashed potatoes and biscuit! read more

Poor performance poor food poor managers! Always yell at their employees always negative to their customers I mean the chicken on the bar is cold I have seen it! I'm not saying this cause I'm mad but I'm saying how do you have ankle high trash under tables and chicken bones on table I mean looks like their is a lot of staff but maybe it's just me I've been manager restruant this is gross, the colonel loves pride in his work and neat and nice read more

Management cusses staff! Kitchen is dirty and lots of mold! Bad evaluation from health department!

ordered 1 piece breast meal was terrible chicken was dry and hard like yesterdays.coleslaw was warm they put next to chicken in box. contacted kfc they told me to contact delivery.they didnt make the meal they brought it on time. but they took off delivery fee. kfc did nothing never go there again this is in cookeville tn 38501 read more

There where several hairs in my food. I was very disturbed by that thinking it was mine but my hair is short blonde/brown , the hairs were very long and black. read more

Took them 30 minutes to get my 2 sandwiches right. Absolute trash food. Food was very chewy and tough. Just awful

Slow, slow, slow. And I ordered the buffet. I was I the drive thru for over 25 minutes. And they didn't know what my order was. Only if you have A LOT of time. read more

So, KFC is not good. Mostly because, while I get that fast food isn't supposed to be healthy, but could they make this food any more greasy (sarcasm)? And speaking of failure to be clean, the bathrooms are absolutely gross. The toilets are often times clogged, the front mats are coated with grease and other types of disgusting stains on the entrance, as well as the walls being extremely damaged. So, in other words, avoid the bathrooms at all costs, and ensure to stay in the drive-thrus. But, there is a twelve-ish percent chance that you'll get the wrong order. And that may seem small, but that's (from my sources), a common thing, with it happening every year. read more

If you get an old lady named Betty expect the worst she can't take orders at all so just go in or you will have to go through the line multiple times. read more