Always the nicest staff. Love the Fry's. Fresh and made to order!! Been coming for years and always been consistent. Definitely made with care. They have cleaned up and repaired the place. read more

April 2026 and everything and everyone is and are as phenomenal as before! More people must dine-in at this location and experience the amazing atmosphere amd food. More photos added. read more

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Hi, I was robbed out of my money today. This location I was in today was an utter disaster. Fix your app and hire better employees that want to actually help people and not ignore them. Giving them wrong orders and refusing to admit my order was lost and not trying to resolve the situation is crazy. Hungry and frustrated read more

I go to steak 'n Shake all the time with my grandkids. The employees are super nice. The food is delicious. I highly recommend steak 'n Shake. Delicious hamburgers, and awesome shakes. I give it five stars plus plus plus read more

Food was amazing! Food came out timely. Service was not so great, seemed low staffed. read more

The french fries were of the shoestring variety - very, very narrow - and were lukewarm and dried out rather than hot and fresh. With all their recent advertising about using beef tallow for their fries, I'd have thought they'd have nailed the fries - like 50+ years ago when people kept going back to McDonald's because of their fries (also reputed to have been fried in beef tallow). The chili 5-way was decent but, for my taste, would've been better had it been more Tex-Mex-style flavor than Cincinnati-style flavor. The building, both inside and out, is dated, and the parking lot is unkempt. read more

They don't even have servers anymore, it's a kiosk and then they place it on the counter for you to pick it up. And then they expect a tip. It's pretty much an expensive McDonald's at this point. I get it, use technology, but then the price should reflect that. read more

The food here is a 5 for sure - just had a single patty with cheese and garlic - it was so good - couldn't have been better. The store however, was very strange. It was a Sunday at 3pm - there was NO ONE in sight - no customers and no workers. They only have kiosks to place orders and do not accept cash. Once our order was placed we got our drinks and sat down. Then there were workers making our food and brought it out to the counter and called us up to get it. One of the two orders was wrong. Since there are no people in sight I had to wait a bit for a human to appear. The store was not very clean. I'll come back for the food because it was so good but I just don't care for complete automation. read more

Tasty burger & fries! Shakes were deliscious too! Self serve kiosks & drink station. Restaurant is freezing inside. We will be back. yup read more

Steak ’n Shake - Tasty Burger & Fries! - Fast Food Near Me - Batavia, Illinois

The food is overpriced for what it is, the drive thru times are slow. The workers are rude and not present in the dine in area, and the restaurant feels weird inside, like a more expensive McDonald's. read more

Steak ’n Shake - Completely empty, other than me and the employees - Fast Food Near Me - Batavia, Illinois

Last meals here ( drive up), were two burnt burgers!!!!! Yuk Tonight went through drive up for a chocolate milk shake. Had some of it on the way home, had my spouse taste it and came to the conclusion of spoiled milk. again YUK Called the Batavia location and the Manager Jasmine and told her I had to through it away and to check her milk. She did offer for me to come back and get a new one.....NO thank you and Yuk again. I don't think I'll be going to Steak and Shake for a long time. I wish I could give a negative rating since I currently feel nauseous. YUK read more

I used to be a Steak n Shake nut, but not anymore. I just decided to give them another shot and went thru the drive thru. Got home, and of course the order was wrong AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is probably why your parking lot is always empty, and all of the other fast food restaurants around you have good business. read more

The manager was great, it was kinda dead inside and I had my kids. The manager engaged them while we were waiting for the food, the staff in the drive through had to come to the front because it was card only inside. They both were extremely nice and the food was good. read more

Was first in line in the drive thru when they first opened. The fries were cold we discovered seconds after leaving. The burger were horrible. The only good thing is the shakes. read more

Absolutely amazing. Best food this side of the Mississippi River. I've been eating steak and shake Every meal for 6 months and I've never been happier. You can buy happiness, and it's at steak n shake! read more

I don't know why people diss this place. It's a nice burger, their fries are always hot, and they have the best assortment of milkshakes around. In the endless Culvers vs. ShakeShack vs. Steak n Shake debate (yes, we do have them), they win on the shakes and the fries, and lose on the bun. It's a tie on the burger "innards"-- although I am partial to their long-sliced pickles. Just because it isn't the newest thing around doesn't mean that it isn't still a great choice for a burger on a real plate with silverware... read more

If I could give less than one star, I would. I took my mom here while she was in town. It was pouring rain out, I pulled up to the front and got my mom, wife and infant son I tot he restaurant and parked my truck. When I walked into the vestibule there was a leak in the ceiling pouring water onto the floor, and I almost slipped and fell. Not wet floor sign, or even bucket to catch the water. We stood waiting to be seated for almost 15 mins, while unhappy employees ignored us. I walked up to one waitress who was texting on her phone while making some coffee and let her know we were waiting to be seated, to which she responded "I KNOW, GIVE ME A MINUTE!" We immediately left, and will not ever go back. Rude staff, dirty restaurant. Don't give them your hard earned money. read more

Overpriced, bland food. I ordered a single cheese steak burger and fries. The patty was paper thin and looked like Swiss cheese. The sandwich was all bun and I couldn't taste the meat. The fries were bland-- no salt or seasoning at all and had the same flavor as mashed potatoes. My daughter's chicken strips were lacking flavor as well. The kids ordered milkshakes which they said were decent but nothing special. I won't be back. read more

I would give 0 stars. Overall terrible experience. Food and service was disappointing.

Oh, Steak 'n Shake; its been many years, and although we had missed you, we miss you no longer. 3 of us stopped by here for lunch on a terrible (typical Chicago winter) weather day (Cold & Sleet). We were greeted and seated right away. I LOVE their Orange Freezes, but it was a bit chilly in the restaurant, so I just stuck with a soda. I got the chili, cheeseburger & shoestring fries. Chili was a bit too sweet for me. Fries were just right. Cheeseburger? Seemed okay and I was talking away when my husband said, "your burger is not cooked all the way." Sure enough, I look down and my burger is red in the center (the outer parts were cooked, but the center wasn't). Damn. That's always the worst, Cuz I spent the next few hours worrying that I was gonna get sick. Fortunately, I did not get sick, but disappointed my burger wasn't cooked all the way. read more

This morning went to have breakfast Parking lot was.empty ripped.cushion greeted us I sent back mine the hash browns and eggs were not edible. The place hasn't been cleaned in a while They did not charge us and apologized I.did notice the entire staff was changed I did get stomach cramps later It use to be great. The parking lot also was littered Sad but I have to find another place read more

Yesterday I treated my family, who were visiting from out of town, to Steak n Shake in Batavia. We had THE best burgers and shakes! Melissa, our server, made our visit perfect. She was courteous and professional--very welcoming and friendly. Our service was excellent and we will be sure to come back before our visitors leave. I hope you recognize the wonderful representative you have (for your company) in Melissa. Thank you, Melissa! Service like yours is rare; much appreciated! Judy Meyer read more

40 minutes for drive-thru, only 3 cars in front. Steakburger was overly seasoned, I felt my arteries hardening while eating it.

Waited in line 40 minutes at the drive through, even though the restaurant was DEAD inside and there were only 3 cars in front of us. They didn't even get our orders right and it was cold by the time we got it. Never going back, that's for sure! read more

Took mom here for lunch. The good news -- they used the right bread for my mom's American Melt. After that, not a lot of highlights. Prices are cheap, I guess that's why at 60 I was the youngest customer in the place at 2pm. Shoestring fries were undercooked and got cold in about 30 secs. That was due to the A/C blowing down on us, as much as the thin size of the fries, I'm sure. My choice of Chili Deluxe was a bad one. The chili is this weird brown color and pretty tasteless. Ran the calorie count when I got home and headed out for a second lap around the neighborhood. 880 calories in a bowl! I'd say if you miss the old malt shop on the corner of downtown Bedford Falls, and you can get the Senior Center bus to stop by here, by all means don't miss Half Pirce Shake Happy Hour, every day between 2 and 5 (both am AND pm for you insomniac seniors). If you're under the age of 70, you really need to get out more. There are way better burger places around and at our age, who cares whether they're good for you? YOLO! read more

The place was packed! Not at all I came in at 1106am Asked if they were still serving breakfast, she looked at her watch and said no were not, what can I get you. I said some breakfast and left read more

Awesome middle of the road diner, great value burgers to satisfy the hungry stomach. The double steak burger, streak frank and milkshake will provide more than the required calories for the day but its very satisfying! Not part of the weight watchers diet, read more

Don't even consider eating at this location. They have terrible customer service and the manager (Tabitha) didn't seem to be concerned about my complaint. Several months ago I ate at this location and ordered the 5 way chili. They didn't put all of the ingredients on the dish. Instead, the server brought the remaining ingredients to the table and told me I could fix it myself which I refused. From this point on I've only ordered shakes through the drive thru. Today, my wife purchased a shake and the cup wasn't adequately filled, when she complained at the drive thru she was told this is how they make their shakes (this hasn't happened before). She called the manager (Tabitha) when she got home to complain, however Tabitha wasn't the least bit interested in her complaint. We don't expect something for nothing, but we do expect what we paid for. We will no longer patronize this location. read more

The chick in the drive through was rude with me from her first word, and she told me to wait when it wasn't even busy but I'm like ok but then she comes back on all rude and is like what do you want, and we tried to just order our two shakes but halfway through saying the first shake she cut us off by saying "anything else" all snappy, we told her nevermind our order and that we'd get our shakes elsewhere. read more

Great lunch here. Very reasonable prices especially when you use one of the many coupons that are in the papers. Service was very good. We had the Wisconsin butter burger, fries, chili mac and onion rings. Chili mac was surprisingly spicy. read more

Extremely poor customer service and staff were disrespectful. Didn't understand when we order multiple orders to one car.

The waitstaff weren't super bubbly, but they weren't surly. Our food took quite a while to arrive. I got a double cheese burger with fries, which cost about 4 bucks. My burger was quite tasty. The place was pretty clean, including the bathrooms. Overall my experience was pretty alright. read more

Went there for lunch today. Wait to finally get my food was 25 minutes. No apology at all. When I drove off I found I had a double burger with cheese and NO garnish. I ordered a triple with NO cheese and all garnish. My drink was wrong and the fries were cold. The worst fast food experience in have ever had. Avoid it like the plague!!!!!! read more

We eat here all the time. Order is accurate, food is Steak 'n Shake quality. Occasionally there is a wait for take out but it's not unmanageable. read more

This is the second time these imbeciles have messed up my order. The first time they didn't add bacon to my frisco melt and used a burger bun. This time they only used one patty and didn't toast my bread. 3 employees being loud outside the front entrance when I drove up with the smell of marijuana in the air. 2 employees were still there when I left with the smell of marijuana in the air. Ridiculous- never eating here again. read more

Tried their delivery when they sent a free coupon. Food was picked up by Door dash but never arrived. Called SnS and Tabitha, the GM basically shrugged. Said Door dash picked up, nothing she could do so she'll put in a help ticket. No apology, no dinner and I guess there will be no more Steak n Shake for me. read more

This place is good for late night. The manager came up to me and yelled at me after I took both sets of soap out of the soap dispensers in the men's bathrooms. The way your manager handled it and attacked was unacceptable. You may want to evaluate who you put in charge of your place of Business. read more

Waited at the drive thru for about 20 minutes and had to repeat my order 3 times. Twice at the speaker and once when I pulled up to the window read more

WOW... Steak and Shake corporate you need to send some serious help to this location! Absolutely filthy! Dinning area, restrooms counter, floors. Always short staffed at this location. Can't rate food here this time because we walked out in disgust and a lost appetite. Yes it was that bad. read more

They made me pay more money than I needed to and they messed up my order and it took 45 min to get the food we ask for Oreo mint then they almost killed my friend gave him Oreo mint and peanut butter and he was elegiac to peanut butter and I tried it before him and I tasted that then I gave it back and they and they won't make any more shakes and yelled at us and he ripped me off and I should of payed 30 buck and he made me pay 45 $ and they have bad service and the manager was Chinese and being mean to me read more