Food is pretty good but the restaurant is dirty Our waitress was slow. 3 if the staff went outside on break together. I wouldn't let them break unless the place was clean but I guess you can't make people work anymore. I wouldn't recommend it. read more

I would leave zero stars if I could. two of my kids found hairs in their burgers. Managet said there was nothing they can do. I am an Ashland resident that's never going back read more

The only reason this place got a 1 star review is because of the server. The food was terrible, we waited, last I looked, 25 minutes if not longer for our milkshakes. I can understand if they're busy, but they weren't. We were one of 5 tables in the entire place. Would not recommend. read more

I went to steak and shake got a burger fry and a shake, tell me why when I said cookie dough shake they did not give it to me? apperently they where to busy to give me shakes. I came back for dinner, they where OUT OF ICE CREAM how does a steak and shake run out of ice cream. so I did not get my shake lunch or dinner, the burger but I look in the bag with my cheese fries no fork. read more

Steak ’n Shake - Burgers Near Me - Ashland, Kentucky

I used to love Steak & Shake and went there weekly for a number of years until they stopped serving the beef taco salad..I'll never understand why restaurants have a good tasting, good selling item and discontinue it! read more

Worst customer service and food. Got the order wrong twice. Needed a diet drink but neither marked nor identified. Shorted fries, plus wrong size. Burgers were greasy and no toppings as ordered. Frustrated person at window and everything he was told concerning order he got wrong. Waste of money. read more

The worst fast food ive ever been to. I came through and ordered two number sevens amd two number eights. They didn't give us the right buns or add the pickles and mayo to ome of my number eights that I paid to add on. I went back through and told the cashier that my order was wrong. She was very rude and fingered our food right infront of us. We asked for a refund and she said they don't do refunds. When we asked to have new burgers made the window was slammed in our face. Not only was our food wrong, but the service was the rudest I've ever had. I would never go here again and will definitely tell my family and friends who live around the area that I will pay them not to go there anymore. read more

This place is OK. There is nothing fast about them so if you do decide to go down expect speedy service. My biggest gripe with them is for the amount of time it takes to prepare the food you think it would be have a little better quality. Also the fries always text like they been sitting under a heat lamp for hours. I definitely wouldn't recommend going to eat here. read more

The best management and service in town. Always friendly and the food is wonderful. They always tell me how much they appreciate my business and that means a lot read more

I thought this place was already on Yelp, but I had to add it again. Weird. This has to be the worst Steak 'n Shake I've ever been to. I've ate here a total of five times since they opened. Each time, I've hoped that they've found their groove, but they still haven't. The food is just bland. I will say that out of all the times I've ate here, this is the first time my order has actually was actually correct. (The first time was opening day, so they can have a pass on that one) If you're in the area, don't waste your time or money here. Go to the one in Barboursville. It's exceptionally better. read more

I would literally die of starvation before my food came out. I asked to be moved and the server looked at me like I bad three heads. This restaurant is severely short staffed. read more

Love that you could go in to eat however; our mean was messed up from the back. Whoever was in the kitchen cooking got our order wrong. We ordered bacon cheese steak burger with small cheese fries. When we received the sandwich there was barely any burger and it was burnt. Also our were not cheese fries. read more

Best steak and shake I have ever been to! Great staff and great food. You can tell the management take pride in their work. They really train their employees well! read more

Service and price was ok, food was awful, chicken fingers and fries were cold and soda was mostly ice

A little ridiculous. We had to stand at the hostess station for 20 minutes (!!) before anyone would even acknowledge us. One waitress went from table to table and apologized to everyone about the wait. They weren't even that busy. Not sure where the manager was but this place needs some SERIOUS tending to!!! read more

Ok so it took 30mins just to order a coke which I had to flag down a waitress just to do that. Then it took another 30mins to receive said drink and place an order when order gets to table there are no fries which is weird cause all burgers come with fries. The food overall is at a McDonalds level. The only thing worth getting is the shakes if your willing to wait the hour it would take. I gave this 1 star only because -10 isn't an option. Wait staff is slow and basically just bad at what they do. read more

Food is fine for the price. Shakes are pretty thick. BUT here is my complaint. If you decide to eat outside in the table area (nice they offer this), you get no refills - you get none of their "dine in" deals. Took a child with us and they are to done for free - no, because we didn't dine in. Complained to corporate and got no response. read more

This was my First time eating at a Steak N Shake. It will be my last! Service was Horrible! They put everybody on one ticket after we told her how to separate the two. She got orders wrong and didn't notice. We had to ask for refills and to go boxes and condiments that were supposed to go with the order. The food came out cold! The food was also very bland and tasteless! We actually left hungry because we didn't want to eat our crappy Food!! Never again! read more

They was extremely rude! And kelly in the window messed my order up and didn't put whip on my milkshake. And my food was extremely cold and my fries were very soggy. I do not recommend anyone go there read more

Food wasn't bad. Little to much salt on fries, okay a lot. Her order was wrong, but they quickly made it up. M&m shake was good. Refills were quick and plentiful. read more

worst steak 'n shake I've ever been to. food is fine but service was VERY slow. had to wait about 10 minutes just for someone to come over and take our drink order. when we first got here we were seated at a table in the middle of the restaurant and we asked to move and they acted like it was a big ordeal. when they first opened it was a nice place to come eat at, but it seems like they are short staffed and it has just really gone downhill. I won't be eating here again. read more

Wait is always long at the drive thru and no light on the menu outside so visibility is poor.

Placed an order to go. Two prime steakburgers and a triple steakburgers with cheese. When I got home one burger had two bottom buns and the triple was a bun and all the toppings but NO MEAT! How do you not put three patties on a bun? It's not worth the wait and headache. read more

We went to steak and shake today and we asked for another table so the sun wasn't in our Grandmas rates and they were being very rude about it and we couldn't move tables read more