Room needed work. Besides the chair in the picture...(who left that in the room) we struggled with…read moreac that filled the room with an overpowering chemical smell to the fridge flooding the floor. Definitely not ok. Front desk staff member couldn't have cared less. Don't stay here.

Arrived at the hotel midnight. We got a big room with 2 queen bed. The room was good clean except…read morethere is smell of like dog i guess the carpet. This is the first time we stayed at Home2 Suites by hilton and we love it. It has big refrigerator complete small kitchen, microwave, utensils, dish soap, paper towels. I just hope they clean the carpets better so there is no smell inside the room like dog smell. However, this hotel has good breakfast and big rooms. Close to NASA few minutes drive.

There are several things that I can say I enjoy and also things I dislike about the hotel. I liked…read morethat they have an option to plug in my EV but at the same time I didn't like that it's just 1 spot and 1 option. If they are going to have an outlet to plug in maybe provide more than 1 as the entire week I was there it was a battle with the others to get the spot or hope that a non ev wouldn't take the spot. Then there's the social nights mon-wed that is advertised till 7 but if you don't show up right at 5:30 and you decide to get there at 6-6:30 then you are left with scraps. I wouldn't advertise till 7 and just say starting at 5:30 till it's gone. That way people won't get upset great staff poorly and get snippy with those that were brought up in the wild. I'm not making this up 2 nights I witnessed people be rude to staff for not making enough and someone take multiple plates for later and one for now and guests getting smart with each other. I will say staff was great and always happy. At least the few I dealt with. Now the best part is they have designated dog areas to walk but don't offer bags so either the guests are slobs and leave the pets waste or it's because the bags aren't available either way they should have someone picking things up if guests aren't. This leads me to the lack of yard maintenance the grass was never cut leading to the search for the yard bombs. I stepped in twice unfortunately and then twisted my ankle due to a hidden hole from overgrown grass. Overall it was a 3.8 for me

This Staybridge does NOT have the bedrooms separate. We thought we were getting that. It's not a…read morebad hotel, very clean and staff is fantastic. Shower is weird and no water pressure. Great location though and outside area looked fun. Was really quiet- never heard a door slam or people talking.

Jessica is absolutely amazing and makes you feel comfortable in your stay! If I could have her at…read moreevery hotel, it would be an advantage. It's past midnight and she's still personable, sweet, and so so kind! I will stay here next time based on her awesome personal experience. Please give her a pay raise, she deserves it!!!

They need to fix they elevators because me and my family got stuck in the elevator and we pressed…read morethe help button and the lady said the ETA was 30 minutes

This location is currently under renovation so there are some sounds and aesthetics that I will not…read morecomment on at this time. The room was clean and the bed was super comfortable. The pillows were soft, which I prefer, so if you like a firm pillow you may not enjoy theirs. The AC worked well and the building was pretty quiet overnight with very little traffic in the halls. The breakfast was adequate with cereal selections, bread selections, and several juice options. For hot food they offered biscuits, scrambled eggs, sausage patties, grits, or a waffle. The only problem we had with breakfast was the eggs were "soggy" and they seasoned them in the pan so if you don't like salt and pepper you don't have a choice. This location also offered hot coffee, including decaf and a hot tea option.

Newly renovated. Adequately stocked selection of breakfast items, clean spacious rooms. Friendly…read morestaff. Hotel is still doing renovations so some minor construction noise. Plumbing /water noise is loud when flushing the toilet and turning on shower. Would stay here again.

My husband and I returned to the Hilton Garden Inn Houston while in the area. Our experience…read moreincluded a very clean lobby with friendly staff, a very clean and decent sized room with a shower, and a comfortable bed. A pleasant night stay.

We had a short stay here. This place is like a halfway point between Houston and Galveston if you…read moreneed a hotel room stay at before your cruise. It looks like it was newly renovated and very clean. Rooms didn't give us any bother but one of the elevators did sound like it was on its last leg. The bartender was great as well. The front desk lady was also nice. Lots of restaurants nearby. Would recommend.

Stayed here for 5 weeks...highly recommend this property for either your business trips or personal…read morevacations. The hotel inside and out is very clean, the suites are a nice size, they could use a little minor cosmetic repairs in bathroom but it's not horrible, bedding is very comfortable. Breakfast served in the morning and it's very good and 3 days a week they host a small social and that's the best I ever experienced in traveling for 20 years. But, the staff, cant say enough great things about them. From the front desk, to housekeeping, the food ladies to the maintenance men. All are very personable, friendly, pleasant and helpful in anyway they can. The assistant mgr, Julian, the man goes above and beyond to make sure your stay is a good one whether it's just one night or several weeks. Highly recommend...

ABSOLUTE NIGHTMARE! I stayed here for 5 WEEKS due to business. I had a very bad experience at the…read moreHomewood Suites in Clear Lake. Megan Veach, the General Manager, is difficult, rude, and unprofessional. Myesha, one of the Front desk Managers, gets mad if you complain and yells at you. She constantly interrupts and does not let you speak. She has a horrible attitude. Julian, another Front desk manager, is difficult as well. They honestly do not understand what good customer service looks like. They are used to ABUSING guests. Since Hilton does not own them, your complaint is a waste of time. Corporate told me that this motel is independently managed. The noise level at night can be high and they do not want to control it. They tell the guests that if you do not like it you can go to another room even if it is 11 pm, or you can leave. The rooms are not clean. There was BLACK/GREEN stuff under my kitchen SINK! If you complain to management, they will not do a thing about it and will insult you. Maria, the head housekeeper, is very rude and unprofessional. She argues with the guests. On one occasion, Alicia, another housekeeper cleaned my toilet with no gloves and then proceeded to change my bed linens! They are GROSS! The air quality in the room is not good. The location is central, but since it is located by the railroad tracks, you can hear the RAILROAD at night. The internet connection is spotty and you have to connect multiple times while working from the motel. Since pets are allowed, the entire motel has a weird smell, even the lobby. This motel was built in the 80s and it needs major renovations. There are major issues with plumbing. My SHOWER DID NOT WORK for 2 days! This is by far, the WORST experience I have ever had at a Hilton. I CANNOT RECOMMEND the Homewood Suites! There are better motels and hotels in this area that charge comparable rates and offer much better service. I went to another motel and the General Manager told me that she had heard horror stories about the Homewood Suites. I do not know how they stay in business.

Seems like this place was just under renovation not too long ago and the furniture is all…read morescratched. My room was very muggy. I got greeted as I came in and checked in but after that, no one really spoke. I guess it's a Houston thing. What I stay here again probably so only if my other hotels are booked this would be my last place that I would book. The pool and hot tub look nice never got in it but at least they were working. The breakfast is what you would expect from a IHG property just the basic stuff which is OK if you're into that, but I'm not so I just go out to eat.

We booked this Holiday Inn express to be close to the way to Galveston and although we could've…read morestayed with my family in SW Houston, everyone knows that Houston traffic is terrible lol. So to Webster we went, to be closer to the Texas city, la marque and Galveston bubble and not having to fork over Galveston hotel prices. We love the clean rooms, easy check in and free breakfast that is pretty good for the price point, nothing concierge or fantastic but it's a safe place to eat eggs, protein, bagels, coffee and cereal and get going. Furthermore, we always appreciate the safe well lit parking and the fact it's close to target, the mall, lifetime gym, and Sam's club and Costco made it a win for our family as this is all in our bubble back home. Front desk was very accommodating and welcoming and we even peeked a hot tub and pool for those daring enough to get in the water during the winter freeze. Overall, we appreciated this spot and look forward to returning if we ever are in the vicinity of the NASA/Clear Lake/Webster bubble!

Great value for the money. The rooms were clean and well…read moremaintained. Staff were all friendly and helpfull. Especially Angel at the front desk. Breakfast was good every morning. Areas for improvement: The bathtub was slipery sor a floor met would be helpfull. They did have hand rale when getting in and out.

The staff was friendly and recommended good places to eat. The room was nice, smelled fine, and was…read moreclean (except behind the bathroom door). The air conditioning worked well. It was close to everything-shopping, restaurants, gas. Breakfast was good and included waffles.

Our stay was overall good. The customer service was good and staff were friendly…read more Our room, however, was in really rough shape. The bathroom specifically looked very rough. We stayed in Room 401. See pictures of the wallpaper that was hanging on by a thread. One section was literally being held up with a push pin. This room should not be stayed in until the bathroom is renovated. Unacceptable to rent this room out, so I have to give 1 star. This falls directly on hotel management, not the regular staff members who were great during our stay.

Checked in room 101. Stinks from mildew, musty, mold. Front desk said they could not assign another…read moreroom because our reservation was a King and all they had unassigned was a double Queen. Also, they were sold out, and couldn't assign this King room to anyone else because of the odor? So they know about the odor (because they didn't go check my claim). The front desk clerk had a smart a-- attitude and smirk. I stay at this hotel 4x a year, she acknowledged that. Fortunately I was able to secure a room at the Holiday Inn Express across the same parking lot. The HI Express room is sparkling clean and fresh smelling. Tru by Hilton-Webster has lost my business. Also, no manager on duty or available to speak with. So a smart-a-- clerk is making decisions and policy. Okay then. Some management is needed at this property. Also, selling a room with a known mildew, musty, moldy smell to guests, repeat guests?

As a Marriott Bonvoy elite member usually greeted with gift at checkin which I saw another guest…read morereceive but they treat guest who use point to book rooms differently, 2 hrs before pool closing there were No towels by the pool, treadmills are non functional in gym, room are very dark not enough lights including nonfunctional desklamp, and bathroom baseboards very dirty in the room. The room was quiet and beds comfortable. They do have a good complementary breakfast including Texas shaped waffles.

We used to be devout Holiday Inn Express stayers but recently we stayed at a Fairfield Inn & Suites…read morein Little Rock, AR and loved it so we switched hotel brands. This Fairfield Inn & Suites was so similar to the Arkansas one! Love the clean, new, crisp modern look. We picked it because of the proximity to EVERYTHING. Seriously, it is so close to everything we wanted to do. I might start this review with my main negative since it was at check-in. (Get it out of the way and move on to the wonderfulness of this hotel.)My husband booked a 3-night stay for one of our kids and I to have a little staycation here, something we have never done before. Upon arriving, the lady at the desk was very... curt... with me when I said check-in under my husband's name. She asked where he was (because he apparently never added me to the reservation, something he never thought to do since we have NEVER DONE THIS BEFORE.) Anyways, without even saying another word to me, she was shaking her head and got on the phone. I didn't even know she was CALLING HIM until she (curtly again) said, "You're not going to be able to check-in unless your husband answers the phone." So I texted him to pick up. Luckily, she was able to verify with him that I wasn't a psychopath checking in under his name. Needless to say, checking in was not pleasant and didn't sit well with me. I felt treated like a child. Sigh, ok, I vented that frustration.... Now onto more positive vibes. Like I said, the hotel is gorgeous. Our room was on the first floor not far from the lobby. When we stepped into our 3-day sanctuary, we were shocked with how HIGH the ceilings were! I would guess they were around 12ft tall! The 2 queen beds were super comfy and we slept awesome! (WARNING: The corners of the bed platform stick out a good 3 inches at the foot of the bed. This was hidden by the poofy comforter and while walking by, I hit my shin on it and went down like I was shot. MAN!!! It %#$&-ing HURT!!! Anyways, the bathroom was clean and the shower was amazing. They have built-in shampoo, conditioner and body wash which is so much nicer than the mini bottles hotels used to give out. I have to say, I don't recall hearing any other guests while in our room. Super quiet hotel. We usually bring our roku to hotels so we can watch Netflix, Hulu, etc. but luckily we didn't even need it here! The TV had Netflix on it!!! All I needed to do was scan a QR code and I was logged into our Netflix account in mere seconds! One of the reasons I like this hotel brand is for the included breakfasts. Now, I DO oh-so-much miss my beloved cinnamon rolls from Holiday Inn Express but the breakfast here is pretty good as well. They had make-your-own Belgian waffles, (2 mornings they had) scrambled eggs, sausage patties, biscuits (one day with gravy too), our last day they had Sausage, egg and cheese croissants breakfast sandwiches (WHICH WERE SO AMAZING) along with little spinach quiches. These hot items were in addition to the usual: oatmeal, toppings bar for oatmeal including: granola, pecans, chocolate chips, Craisins, coconut flakes, etc. various cold cereals, variety of yogurt, bread for toast, English muffins, one day they had bagels, blueberry muffins and some fresh fruit (bananas, mandarins, apples). The coffee was (sigh) not good. Their normal coffee was a BOLD variety and in my humble opinion, it tasted burnt... like they brewed an ashtray. I switched to the decaf, which was a blond roast and tasted MUCH better (tho, minus the caffeine). At check-in I was told breakfast was 6-9am but it was literally still out every day well past 9. This hotel has a decent fitness room (which I didn't utilize this trip) with several cardio machines (each with individual TV screens!) and a cable weight system. (I don't recall seeing free weights but maybe they weren't visible from the door). The indoor pool was utilized by my child every. single. day... even 2x in a day, one of our days. Like another reviewer said, THE POOL IS COLD. Despite bringing my suit, I didn't go in... I don't like cold pools. My kid would jump in and be freezing for a bit and get used to it. Similarly, the pool in the Little Rock Fairfield was ice cold too. I guess I don't understand why Fairfield's indoor pools are so dang cold. It's not enjoyable. Even in the dead of summer I don't want to jump into an ice bath of a pool. No one else was ever with us in the pool so it was all to ourselves. Aside from the check-in issue, the staff overall were friendly. We even interacted with the check-in lady several additional times and she was fine. No rudeness anymore. All in all, despite the unwelcoming check-in, cold pool and ashtray coffee, we LOVED our stay. My husband wants us to do a family staycation here so he can experience it too!