Super nice staff, nice room, cute pool! A much better place to stay than the South Shore Harbour…read moreResort in League City!!

this place smells like it is infested with mold, just ask to open the closets where the ac is it…read moreleaks and creates mold on all floors

We stayed here the night before our cruise it was a nice relaxing hotel and it was very clean and…read morethe staff was very friendly and pleasant to speak with.

I travel on a regular basis. And when I do, my preference is to stay at a Marriott-owned hotel,…read moremostly because I can almost always count on my following top-five priorities being met: * Cleanliness: The rooms and common areas are almost always very clean. * Safety: Entry into the rooms is almost always via an indoor hallway, where entry is obtained through the front lobby or by key-card access into one of the main hallways. * Quietness: Whether I'm traveling for work or for pleasure, I like to feel well-rested for a better day afterwards. And, these hotels are usually pretty quiet. * Free perks: As an elite member of this hotel chain, most of the time I get free perks during every stay. These are usually simple (like free bottled water), but they're appreciated. * A good membership program: Marriott offers a very good membership program for their elite members. It gives me the ability to earn free stays for the future (for pleasure) by choosing to stay here for business. Within the Marriott chain of hotels, SpringHill Suites is one of my favorites because the rooms most often have: * A comfortable living and work space * A good sized TV * A mini refrigerator * A microwave * A well supplied free continental breakfast * All-day free coffee available in the lobby Now, on to the details for my stay at this particular hotel, at the SpringHill Suites, by Marriott (in Webster, Texas). The primary reason I came here was for a week-long business trip. Most of my expectations for this hotel (noted above) were met, but this place had several disappointments. These included: * This hotel gave away all rooms with a king-sized bed, even though I reserved one in advance. * There was no "Do not Disturb" sign for my room, so I was interrupted when I did not want to be. * On my floor, the 6th floor, the entire hallway smelled moldy, and they had fans blowing continuously to try to mitigate the terrible smell. The hotel management should not have even given any customers a room on this floor, but they did. * The A/C system in my room was terribly loud, so much so that I could not keep it running at night because it kept me awake. This was terrible, especially since it was the summertime. * Also with the A/C system, this could be an indicator that the A/C system in my room was going out because it was also unable to keep up with the summertime demand during the day. After returning at the end of my workday, every day, it was always uncomfortably warm in my room, even when the A/C system was programmed to maintain a comfortable temperature. * My magnetic room key stopped working on two separate days, locking me out of my room each time. This was incredibly annoying because after realizing this, I had to go down to get my key remade each time, only then regaining access to my room. * My room was not serviced by room service on three of the five days I was here. * The ice machine did not work on my floor, the 6th floor, the entire time I was here. So, I had to go to another floor every time I wanted ice. * The deadbolt lock to my hotel room door was unable to lock for the entire time I was here because the lock in the door was misaligned with the door frame. This was disturbing, especially from a safety/security perspective. * Upon checkout, I asked the hotel to change the credit card I used during my stay. The young lady I asked said that she did this, but I could see that she did not actually do this after returning from my trip. I then had to call the hotel to get this credit card changed. Unfortunately, most of the hotel staff does not even pick up the phone. I ended up calling over fifteen times over three days, where I either got a random voicemail message or I got hung up on. This is terrible customer service. Overall, I liked this hotel, but there were just too many things that were annoying to even give this location an average rating. Therefore, I have to rate this location as a "below average" experience. To me, having so many problems that a customer can experience just shows negligence on the management's part, which made me tempted to rate this as a 1-star experience. But again, you can see that this hotel was nice (from my pictures), so I'll rate this as two stars. This hotel clearly has the potential to be a 5-star worthy location, but the management just needs to make more of an effort for their customers.

We had an extended 10-day stay at the Hampton Inn & Suites at 506 W. Bay Area Blvd. after our…read moregrandson was airlifted from Clear Lake Regional to Memorial Hermann Children's Hospital in Houston. This unexpected and difficult situation brought us from Plano, and we could not have asked for a more caring place to stay during such a stressful time. From the manager and front desk staff to housekeeping and the amazing breakfast ladies, everyone was incredibly kind and compassionate. They prayed for our grandson, asked about him every day, and genuinely cared about how he was doing. It felt much more like staying with family than staying at a hotel. Our room was exceptional and kept beautifully clean throughout our entire stay. The bed had a new, extremely comfortable mattress, which made a big difference after long and exhausting days at the hospital. The breakfast was delicious every morning. The biscuits and sausage gravy were especially good and quickly became one of my personal favorites! The entire hotel was clean, welcoming, and comfortable. I would give this Hampton Inn & Suites a 5+ star rating without hesitation. When we visit our daughter, son-in-law, and grandsons in League City, this will always be our first choice for a place to stay. And, most importantly, our grandson received wonderful care from the amazing surgeons and nurses at Memorial Hermann Children's Hospital. He was able to go home feeling good and with a very good prognosis. We are so grateful for the kindness and prayers we received from everyone during such a difficult time. Thank you to the entire Hampton Inn & Suites team for making a challenging 10 days feel a little more like home.

I booked a 2-Queen Suite with a kitchen for 5 nights. However, the kitchenette has a serious safety…read morehazard: the electric cooktop is completely loose and detaches when the dishwasher is opened. Additionally, the kitchen is missing a cookware set and has an incomplete set of flatware.

My husband and I returned to the Hilton Garden Inn Houston while in the area. Our experience…read moreincluded a very clean lobby with friendly staff, a very clean and decent sized room with a shower, and a comfortable bed. A pleasant night stay.

It's not the best Hilton Garden Inn and I expected more from the NASA area for the price they…read morecharge. Check-in was fine. We got to the elevator and there is a doorbell taped over the call buttons. Apparently only one of two elevators work. I never figure out what the doorbell was for, but it's so slow to get an elevator. I noticed they have a business center room, but there's no computer. And the water machine doesn't work. The bed in the room was comfortable. The shower was nice and had good water flow. But we woke up to ants all over the counter by the TV and my wife's belongings. Hilton needs to do better.

05/26/23- Friday…read more They give military/ veteran discount also Federal Employee discount. The swimming pool is clean. Also, towels are available at the pool. 05/26/23- 1757 "SUPER EXCELLENT OUTSTANDING CUSTOMER SERVICE" by Mr. Julian and Ms. Megan"... Thanks for the complimentary chocolates. Fruits are available in the Dining Area....

Because it was Hilton and our regular Hilton hotel on the water is closed we assumed this would be…read morethe same quality. Wrong. The appearance of the outside and inside is not what you expect of a Hilton. There are stains in the bathtub/shower combo. No one will answer the front desk past a certain hour. Employees are nice I would not stay again

We booked this Holiday Inn express to be close to the way to Galveston and although we could've…read morestayed with my family in SW Houston, everyone knows that Houston traffic is terrible lol. So to Webster we went, to be closer to the Texas city, la marque and Galveston bubble and not having to fork over Galveston hotel prices. We love the clean rooms, easy check in and free breakfast that is pretty good for the price point, nothing concierge or fantastic but it's a safe place to eat eggs, protein, bagels, coffee and cereal and get going. Furthermore, we always appreciate the safe well lit parking and the fact it's close to target, the mall, lifetime gym, and Sam's club and Costco made it a win for our family as this is all in our bubble back home. Front desk was very accommodating and welcoming and we even peeked a hot tub and pool for those daring enough to get in the water during the winter freeze. Overall, we appreciated this spot and look forward to returning if we ever are in the vicinity of the NASA/Clear Lake/Webster bubble!

Seems like this place was just under renovation not too long ago and the furniture is all…read morescratched. My room was very muggy. I got greeted as I came in and checked in but after that, no one really spoke. I guess it's a Houston thing. What I stay here again probably so only if my other hotels are booked this would be my last place that I would book. The pool and hot tub look nice never got in it but at least they were working. The breakfast is what you would expect from a IHG property just the basic stuff which is OK if you're into that, but I'm not so I just go out to eat.

Great value for the money. The rooms were clean and well…read moremaintained. Staff were all friendly and helpfull. Especially Angel at the front desk. Breakfast was good every morning. Areas for improvement: The bathtub was slipery sor a floor met would be helpfull. They did have hand rale when getting in and out.

The staff was friendly and recommended good places to eat. The room was nice, smelled fine, and was…read moreclean (except behind the bathroom door). The air conditioning worked well. It was close to everything-shopping, restaurants, gas. Breakfast was good and included waffles.

This is a great place to stay. I stayed there Monday through Friday. My room was always clean…read more Great service. Everyone everyone's very friendly.

I recently stayed at this Tru by Hilton, and it was a fantastic experience! From the moment I…read morewalked in, the atmosphere felt welcoming and modern. One of the standout features was the coffee bar, which offered a great selection of delicious brews that really kick-started my mornings. The snack bar was great and was stocked with a variety of frozen dinners and snacks that were perfect for a quick bite. It's great to have convenient options available, especially when you're on the go. Breakfast served daily was another highlight; the variety ensured there was something for everyone. The staff was friendly and attentive, making the stay even more enjoyable. My room was clean and comfortable with plenty of plug outlets and even USB plugs. There is an iron, ironing board, hair dryer, body and hand soap, shampoo and conditioner (works great ladies) and body lotion. They all smell amazing! Overall, Tru by Hilton exceeded my expectations, and I would highly recommend it to anyone looking for a comfortable and convenient stay in the area!

We used to be devout Holiday Inn Express stayers but recently we stayed at a Fairfield Inn & Suites…read morein Little Rock, AR and loved it so we switched hotel brands. This Fairfield Inn & Suites was so similar to the Arkansas one! Love the clean, new, crisp modern look. We picked it because of the proximity to EVERYTHING. Seriously, it is so close to everything we wanted to do. I might start this review with my main negative since it was at check-in. (Get it out of the way and move on to the wonderfulness of this hotel.)My husband booked a 3-night stay for one of our kids and I to have a little staycation here, something we have never done before. Upon arriving, the lady at the desk was very... curt... with me when I said check-in under my husband's name. She asked where he was (because he apparently never added me to the reservation, something he never thought to do since we have NEVER DONE THIS BEFORE.) Anyways, without even saying another word to me, she was shaking her head and got on the phone. I didn't even know she was CALLING HIM until she (curtly again) said, "You're not going to be able to check-in unless your husband answers the phone." So I texted him to pick up. Luckily, she was able to verify with him that I wasn't a psychopath checking in under his name. Needless to say, checking in was not pleasant and didn't sit well with me. I felt treated like a child. Sigh, ok, I vented that frustration.... Now onto more positive vibes. Like I said, the hotel is gorgeous. Our room was on the first floor not far from the lobby. When we stepped into our 3-day sanctuary, we were shocked with how HIGH the ceilings were! I would guess they were around 12ft tall! The 2 queen beds were super comfy and we slept awesome! (WARNING: The corners of the bed platform stick out a good 3 inches at the foot of the bed. This was hidden by the poofy comforter and while walking by, I hit my shin on it and went down like I was shot. MAN!!! It %#$&-ing HURT!!! Anyways, the bathroom was clean and the shower was amazing. They have built-in shampoo, conditioner and body wash which is so much nicer than the mini bottles hotels used to give out. I have to say, I don't recall hearing any other guests while in our room. Super quiet hotel. We usually bring our roku to hotels so we can watch Netflix, Hulu, etc. but luckily we didn't even need it here! The TV had Netflix on it!!! All I needed to do was scan a QR code and I was logged into our Netflix account in mere seconds! One of the reasons I like this hotel brand is for the included breakfasts. Now, I DO oh-so-much miss my beloved cinnamon rolls from Holiday Inn Express but the breakfast here is pretty good as well. They had make-your-own Belgian waffles, (2 mornings they had) scrambled eggs, sausage patties, biscuits (one day with gravy too), our last day they had Sausage, egg and cheese croissants breakfast sandwiches (WHICH WERE SO AMAZING) along with little spinach quiches. These hot items were in addition to the usual: oatmeal, toppings bar for oatmeal including: granola, pecans, chocolate chips, Craisins, coconut flakes, etc. various cold cereals, variety of yogurt, bread for toast, English muffins, one day they had bagels, blueberry muffins and some fresh fruit (bananas, mandarins, apples). The coffee was (sigh) not good. Their normal coffee was a BOLD variety and in my humble opinion, it tasted burnt... like they brewed an ashtray. I switched to the decaf, which was a blond roast and tasted MUCH better (tho, minus the caffeine). At check-in I was told breakfast was 6-9am but it was literally still out every day well past 9. This hotel has a decent fitness room (which I didn't utilize this trip) with several cardio machines (each with individual TV screens!) and a cable weight system. (I don't recall seeing free weights but maybe they weren't visible from the door). The indoor pool was utilized by my child every. single. day... even 2x in a day, one of our days. Like another reviewer said, THE POOL IS COLD. Despite bringing my suit, I didn't go in... I don't like cold pools. My kid would jump in and be freezing for a bit and get used to it. Similarly, the pool in the Little Rock Fairfield was ice cold too. I guess I don't understand why Fairfield's indoor pools are so dang cold. It's not enjoyable. Even in the dead of summer I don't want to jump into an ice bath of a pool. No one else was ever with us in the pool so it was all to ourselves. Aside from the check-in issue, the staff overall were friendly. We even interacted with the check-in lady several additional times and she was fine. No rudeness anymore. All in all, despite the unwelcoming check-in, cold pool and ashtray coffee, we LOVED our stay. My husband wants us to do a family staycation here so he can experience it too!

As a Marriott Bonvoy elite member usually greeted with gift at checkin which I saw another guest…read morereceive but they treat guest who use point to book rooms differently, 2 hrs before pool closing there were No towels by the pool, treadmills are non functional in gym, room are very dark not enough lights including nonfunctional desklamp, and bathroom baseboards very dirty in the room. The room was quiet and beds comfortable. They do have a good complementary breakfast including Texas shaped waffles.