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    Stauffer Technologies

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Telecommunications

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    8 years ago

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    Computer and Network Solutions LLC bha CompSol - Computer and Network Solution, call toll free 1-855-COMPSOL

    Computer and Network Solutions LLC bha CompSol

    (1 review)

    As a small business owner in Cleveland, Ohio, I put all of my faith and trust in CompSol. Compsol…read moreis my go-to company for computer, telecommunications and networking services. When I first looked for an IT company, CompSol provided the most reasonable quote in an extremely timely manner. The set up my entire computer and telecommunications network. They also installed and maintain our video surveillance system. The owner, Alex, responds personally and is available 24 hours a day. I've worked with many IT companies in the past and far and away Compsol is the most timely and punctual. When we have a problem at our office I know I can always rely on CompSol to resolve the issue quickly. They also provide outstanding customer service.

    From the owner: Cleveland Computer and Network Solutions LLC dba COMPSOL specializes in:…read more * IT Consulting * Computer Repair & Support Services * Telecommunications and Telephony * Data networking and Communications * Wired and Wireless (WiFi) Networking * Network Secir * Outsourced IT (i.e. managed services) * Disaster Recovery * Website Design and Maintenance * Web Presence and Online Reputation Management * Application Development Our network and IT solutions are built to our customers' specific requirements and needs. We collaborate to translate your business strategy into a customized IT plan. Your communication needs are matched with our expert technical support team to provide solutions for small to medium sized businesses.

    T-Mobile

    T-Mobile

    (1 review)

    WARNING: This is NOT an official T-Mobile store, they are an "Authorized Retailer" and their…read moreemployees are not directly accountable to T-Mobile. The staff is incompetent, unprofessional and argumentative. They gave me a router/gateway in an already-opened box that the rep swore was unused, but which ultimately turned out to be defective. Then they made excuses as to why they could not exchange it without the manager's approval, who was conveniently not working that day. My advice is to take your business 3.5 miles west to the OFFICIAL T-Mobile store at 7617 Mentor Ave, where they cheerfully took care of my issue without needing a manager's approval, even though I had gotten the device at another store. That's the summary ... if you want more details, continue reading, but consider yourself warned. My elderly non-tech-savvy mom simply needed an internet connection for her new TV. She lives on the other side of town from me, a 90-minute round trip (which becomes important once the trouble starts). So I pick up my mom, and we go to this location (an additional 30-minutes round trip from her place), not realizing that "authorized retailers" are independent companies, and their employees are not properly trained T-Mobile representatives. As mentioned above, they gave us an open-box device, but insisted it was brand new. I had no reason not to trust them at this point, so we took it home and set it up. Two days later, it failed. So another 90 minute trip to mom's, plus considerable time on the phone with tech support, who eventually instructed me to return the device to the store and get a replacement. So now, another 30-minute trip to the store, where the rep insisted that only the manager with an "authorization code" could approve an exchange. Of course, the manager was not working that day, and there was no assistant who could act in the manager's absence. I mentioned to the rep that I had already spent 4 hours driving to set this up (not to mention dragging an 84 year old woman around town twice), and asked whether there wasn't a way to contact the manager and get his approval. The rep very rudely asked me, "So you think the manager should work 24/7?" When I asked if another nearby T-Mobile store could help us, the rep (again very rudely) told us that exchanges could only be made at the same store the device was sold. As it turns out, the rep flat-out lied, because we actually took the device immediately to the other store mentioned above, and they were very helpful. In fact, we were told at the second store that there is NO "authorization code" and that ANY rep can exchange equipment at any time. Bottom line ... do not patronize this store. Go to the "real" T-Mobile location. When it was all over, this horrible business wasted more than 8 hours of my time, between driving, time spent setting up the equipment, and phone time with tech support, not to mention the high cost of gas to drive all over town. I will never do business here again, and you shouldn't either. I would give this location ZERO stars if it was possible. You have been warned.

    Stauffer Technologies - telecommunications - Updated May 2026

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