Kenneth & Kayla!!!!! I am a first-time customer. For me, the initial experience with any company…read moreprovides a face for it. So, it's important to me out of the gate. It determines whether I proceed. Kenneth (wildlife expert) was the 1st person I interacted with. Kayla (ofc mgr) was the 2nd... I can't say enough about these 2 employees! They both went above & beyond. They made me feel like they understood what I was going through, and it didn't seem like it was just a job for them. I feel they actually cared about my concerns. I called because I saw a gray rat snake on my porch after baby birds. I was terrified. Like REALLY petrified!!! Kenneth explained in detail where it possibly came from, and he calmed my fears by explaining a solution. He was calm. I like a a lot of information so that I can make an informed decision. He was patient with me, answered all my questions, and was polite & kind. Because of his customer service, I canceled my ongoing account with Orkin, and switched to this company 100%. They provide the same service as Orkin, but the additional service of wildlife protection, for basically the same price. My next encounter was with the office manager Kayla. She also was kind, helpful and patient. She walked me through how to sign up for the online account. And even though I called back several times she was kind and patient each time, and walked me through the process step by step until I completed sign-up. Her instructions were perfect. When I told her I don't give out credit card information over the phone, she figured out a way for me to do it myself online. I am happy to be a new customer because of these 2. Because of these 2, I have also recommended this company to several others in my neighborhood who are experiencing the same snakes (Kenneth explained they are most likely coming from nearby land being cleared in our subdivision for new lots). I also recommended this company to friends and family who live elsewhere in the city that I think could benefit from their expertise. Give them a try!

No call as they stated they would…read more No call as they stated they would. I received the call. They efficiently provided the service. I thought I had squirrels in my home but they confirmed that I didn't. The young man who came was pleasant and thorough. I thought it was overpriced- $300 for less than an hour. It would have been applied to any treatment if needed, but it was a flat assessment fee.

We used their services to resolve a problem with an in-ground yellow jacket nest. Initially, Isaac…read moresprayed the area, and told me to wait a few weeks for the insects to die. My sister wanted a different result, so Isaac promptly came back out and removed the nest in his bee keeper's suit! Thank you IPM!

I needed a company that treated for bed bugs and IPM was the right business. Discussed fully the…read moreissue and how they were going to treat. Also 5 stars for timely response, bed coverings after treatment and how to proceed going forward. Pricey but you get what you pay for and you do not want the cheapest company when treating for bed bugs. Would highly recommend.

Quick turnaround, professional and informative staff, and the best price of any company I talked to…read moreby a pretty healthy amount. Will be my first choice when I need any sort of pest control treatment in the future.

I love this company. They are great! They aren't located on Demerson anymore they are located at…read more2150 Commercial Drive Frankfort KY. Great local people who give great customer service!

We have Burrell come out on a monthly basis, they are consistent and affordable. Our service tech…read moreJason does a great job.

Very responsive and thorough. Was able to schedule quickly to meet our timing. Will use them again…read morein the future.

From the owner: When you come home from a hard day's work, the last thing you want to see are uninvited guests. Not…read moreneighbors or weekend friends, but ants, rodents, roaches, or other pests not for the squeamish.Thankfully, Allan's Of Central Kentucky Termite & Pest Control Co. is there to usher out those unwanted guests with superior extermination services. Located in Lebanon, this pest control company has over 37 years of continued excellence in the area, providing superior commercial and residential pest control services. Whether you're dealing with a termite infestation or you suspect you have bed bugs, these exterminators have the chemicals and knowledge to effectively remove them from your home or business. Their services include termite treatment, wood destroying insect inspections, and monthly and quarterly pest control services for other insects. With nearly 40 years of experience, they'll ensure you're back to being the sole king or queen of your castle in no time. This exterminator is a proud member of several organizations for businesses, both locally and nationally, including the Kentucky Pest Control Association, the National Pest Management Association, and the National Federation of Independent Business. All of their technicians have been licensed and certified by the Kentucky Department of Agriculture, so you're getting top-notch service from respected and trusted pest control experts when you work with this crew...

Prompt and professional in resolving my termite issue. Explained the process for eradicating…read moretermites and followed up as promised.

Not since my divorce have I been ripped off this badly. I was out of state for a couple of weeks on…read morebusiness and wasn't able to be there for his visit. (Notice I did not say inspection). He didn't find much to report, but I'll get to that. Upon moving in, I noticed on day 1 that the doorbell wasn't working. I looked over his "report" and I did not see it listed. I gave him a call and he said that he does not check doorbells because it is a "low voltage system". What? I thought any idiot could ring a doorbell but apparently not. Okay, a hundred dollars or so to get that fixed. No big deal. I also noticed (on day one) that the circuit breaker for the heat pump is tripped. I reviewed his report and noticed in the photo that the heat pump was on "Emergency Heat" in his photo. The heat pump compressor does not actually come on in Emergency Heat mode so it would not have tripped the circuit breaker but it also does not tell you if the heat pump works. Upon pointing this out to him, he admitted that he did not test that correctly. I give him points for admitting his mistake but a new heat pump cost me $6700. He said that I could file a claim but since his company gets to approve or disapprove the claim, I knew that would not get approved and several months later it got denied. When I tried to open the upstairs windows, they would not open. I asked him if he opened them and he said that he opened a "representative number" of windows. All the upstairs windows are the crank open type (the only ones in the house of that type) and it turns out that they were all caulked shut from the outside. I never got an answer as to how many windows is a representative number, especially if you didn't open ANY of that type. There's another $6800. I won't drone on and on about all the numerous little things (like paying hundreds of dollars to troubleshoot light switches that did not work) but I will point out that according to my alarm technician, he sells your information. I thought it was weird that I got a call from an ADT dealer right after his inspection who knew I was moving and about my new house. That turned out to be another costly nightmare. Be cautious of ADT "dealers". They don't actually work for ADT and will end up costing you money. Call ADT if you want their service, not some third party guy who was tipped off. Obviously, I am not happy. The heating system could have failed between his visit and my moving in. Unlikely, but possible. However, if he had inspected the windows it would have saved me $6800. He did a half-a**ed job. BE SURE YOU ARE PRESENT. He and his staff are quick to point out that they can't catch everything. I can understand that, but it gives him a license to steal. He can do as little as he feels like doing. About the only thing he wrote up was the hand wand in the jacuzzi, which actually works great. He did take a lot of pictures, which is the only real proof I have that he was there. Oh, and if you think you can sue him for not doing his work, you have to pay for his lawyer. Is that even legal? You'd be an idiot to sign a contract with a doctor (or anyone else) that says you'll pay his lawyer to defend shoddy work? I was an idiot, but like I said, I was out of state. Don't be an idiot. Your best bet is to just get a friend that knows just a little about houses and do a walkthrough with you. A friend that can open windows and ring a doorbell.

We were super excited to learn of this company a couple years ago and read about their research and…read morewhat they developed to combat our mosquito problem. Developed here in Lexington, this company produces sterile, male mosquitos that they release at your house to mate with the female mosquitos. The females then lay eggs that don't hatch, resulting in way fewer mosquitos around your house that bite (the males don't bite). This year, they offered a discount on their services and while still pricy, we decided to try it. We aren't interested in spraying poison around our house and destroying the environment (yes, when you spray for mosquitos, you are killing everything else as well such as bees, butterflies, fireflies, etc.). We are so glad we did! It has been amazing - I think I can count on one hand the number of mosquito bites I have gotten at my house all summer. And I sit outside A LOT. Used to be, I might get 10 bites a week. This year, maybe five over the past five months. They release the males at your house twice a week. On some of the release days, we do notice TONS of mosquitos flying around us, which is a little annoying. Some land on us, but as I mentioned, they don't bite us. So, we just have to keep reminding ourselves not to swat at our super expensive ninja mosquitos. : ) And when we plan to have guests over to sit outside on a release day, we can easily contact MosquitoMate and just ask them to bump our delivery day back a day - no problem. They are super nice and helpful. I highly recommend this service. I really hope that if more people start using it, the price will come down and our mosquito issues will be greatly reduced. Please check it out and learn about what they offer. Again, it is more expensive than spraying, but it is totally worth it!

I live in a college housing part of town and there are always a ton of mosquitoes and sprays seem…read moreto be ineffective. I decided to give this newer company a try. It's a little more expensive than most other products but definitely worth it!!! My yard was serviced twice a week for 20 weeks and the technicians were always helpful and professional. Treatments worked well and I finally enjoyed my yard for a summer.

This service put me into contact with Bluegrass Bee and Wildlife. I had a hive in my floor joists…read moreand the only option I was told by others I called was to have an exterminator come and spray the area. This would leave the hive and honey inside my house and also require a maintenence program of spraying. Not what I was looking for. Bluegrass Bee and Wildlife took off the siding, attached a big vacuum and sucked out the bees, and also removed the hive, then put the siding back on, sealed the opening and cleaned everything up. No more bees! Might spend a little more, but they saved the bees (they take them back to their honey farm and give them a new home) and I don't have to worry about toxins being sprayed in the house.