Prompt and professional in resolving my termite issue. Explained the process for eradicating termites and followed up as promised.

Not since my divorce have I been ripped off this badly. I was out of state for a couple of weeks on business and wasn't able to be there for his visit. (Notice I did not say inspection). He didn't find much to report, but I'll get to that. Upon moving in, I noticed on day 1 that the doorbell wasn't working. I looked over his "report" and I did not see it listed. I gave him a call and he said that he does not check doorbells because it is a "low voltage system". What? I thought any idiot could ring a doorbell but apparently not. Okay, a hundred dollars or so to get that fixed. No big deal. I also noticed (on day one) that the circuit breaker for the heat pump is tripped. I reviewed his report and noticed in the photo that the heat pump was on "Emergency Heat" in his photo. The heat pump compressor does not actually come on in Emergency Heat mode so it would not have tripped the circuit breaker but it also does not tell you if the heat pump works. Upon pointing this out to him, he admitted that he did not test that correctly. I give him points for admitting his mistake but a new heat pump cost me $6700. He said that I could file a claim but since his company gets to approve or disapprove the claim, I knew that would not get approved and several months later it got denied. When I tried to open the upstairs windows, they would not open. I asked him if he opened them and he said that he opened a "representative number" of windows. All the upstairs windows are the crank open type (the only ones in the house of that type) and it turns out that they were all caulked shut from the outside. I never got an answer as to how many windows is a representative number, especially if you didn't open ANY of that type. There's another $6800. I won't drone on and on about all the numerous little things (like paying hundreds of dollars to troubleshoot light switches that did not work) but I will point out that according to my alarm technician, he sells your information. I thought it was weird that I got a call from an ADT dealer right after his inspection who knew I was moving and about my new house. That turned out to be another costly nightmare. Be cautious of ADT "dealers". They don't actually work for ADT and will end up costing you money. Call ADT if you want their service, not some third party guy who was tipped off. Obviously, I am not happy. The heating system could have failed between his visit and my moving in. Unlikely, but possible. However, if he had inspected the windows it would have saved me $6800. He did a half-a**ed job. BE SURE YOU ARE PRESENT. He and his staff are quick to point out that they can't catch everything. I can understand that, but it gives him a license to steal. He can do as little as he feels like doing. About the only thing he wrote up was the hand wand in the jacuzzi, which actually works great. He did take a lot of pictures, which is the only real proof I have that he was there. Oh, and if you think you can sue him for not doing his work, you have to pay for his lawyer. Is that even legal? You'd be an idiot to sign a contract with a doctor (or anyone else) that says you'll pay his lawyer to defend shoddy work? I was an idiot, but like I said, I was out of state. Don't be an idiot. Your best bet is to just get a friend that knows just a little about houses and do a walkthrough with you. A friend that can open windows and ring a doorbell. read more

Highly knowledgeable inspector, very experienced! Great package for the price with everything that is included! Would recommend to all my friends and family!! read more

The only ladder you had was a 5 ft step ladder, if you had a real ladder you could set it on the floor away from the ramp and get into the attic. Kitchen sink baskets leak, had to replace both. Replace all the gaskets under Kitchen sink and the trap. Repair blockage in kitchen sink drain (under the floor). Replace Kitchen Sink faucet, leaked. Replace hall bath sink gaskets and drain pipes, leaking. The hall bath sink stopper is rusted away, missing. Replaced hall bath toilet, leaked from tank into bowl. Replaced all of the hall bath shower parts. The valve would not switch to the shower head, faucet mixing valve would not control hot/cold mixture. Replaced faucet in master bath, leaked and water stop rusted away. Replaced all the pipes and gaskets under the sink. Replaced two of the toilets because they were broken at the floor mounting, leaking around the base and had to repair the rotted wood and replace mounting flange and repair the black mold by replacing part of the flooring. Removed both garage doors and remounted correctly. The weather strips in the basement were on the inside of the house, should have been on the outside, causing installer to add spacing blocks to the walls which caused to door to rub the wall going up or down. Replaced all hinges, some were on upside down and some were the wrong ones. Replace the weather/bug seals, replaced both springs, moved rail mounting to correct position. The main floor garage door tracks were installed wrong (not level from right to left and the wrong distance apart). Replace all the hinges (some were broken and some were missing causing the center of the door to be bent). Replaced all the door track rollers, some fell into two pieces when removed they were so bad. Install weather strip/bug guard, missing, never had one. The tracks were mounted closer together at the operator end than on the front wall, causing it to bind. It would not seal to the floor and when open it was two inches out of level to the header wall. Replaced the weather strips on the bottom section of both doors. Both of the bath vanities are not mounted to the walls and the sinks are just sitting on top, not fastened down. The basement bath sink is not mounted to the wall, and the shut off valves for it is "inside the wall" not accessible without cutting open the drywall. The water leaks in kitchen, and both baths have leaked for so long the wood under the sinks are buckled from all the water on them. Repair the floor joist squeaks all over (flooring was loose from the joist). Replace all the outside door lights, (5) rusted out and not working. Install the dead bolt correctly on the dinning room door, the mounting screws were on the outside of the door, should be on the inside for security. Removed the basement double door trim and frame, cut drywall away from the opening on sides and top. Caused the door to rub the top and left side because of the deck not being flashed and water got into the ceiling staining the same and expanding the wood and drywall binding the door. Replace the water heater, (smell of rotten sewer, this was noted by the inspector) the water sat too long with the heat turned off, along with it not being used for too long of a time. Tried to remove the smell and clean it by flushing with Clorox, but after sitting for two or three days the smell would return. Had to replace the circuit breaker to it also, keep tripping open. After spending some time out there and the weather getting hotter, I noticed the grass getting greener and staying wet and smelling in one spot. I found a four-inch pipe just under a rock, two roofing shingles, and a truck license plate. Traced the pipe back to the septic tank. There are no connected or working lateral fields as I was told there was before the purchase. Mike, owners son, and I dug some more to the south where he thought it should be, and found were there was a distribution box that use to be hooked to the septic tank but has been cut off and not in service now. There is only one line going out of the that box maybe to one lateral field line, and the other outlets are filled with rocks. The waste system for the house to the septic isn't vented right, the vent pipes are in the attic and not coming through the roof as they should be. The washer and dryer water valves won't shut all the way off, leaks. The dryer vent is improperly vented, comes out onto the basement floor. The A/C wasn't cooling good, also found by the inspector, I had it filled and tested. The furnace filter is the wrong size and not filtering the air, was all bent up and crammed into the frame. There are several windows that the glass is cracked, also noted by inspector, and on one, the sill is so rotten it can't be opened, there are several that the spring assist is broken, causing them to be hard to open and when you let go of it, it slams shut. The outside water faucet leaks, won't shut all the way off. Do I need to go on??? read more

Mr Green inspected our home in the fall of 2019. He was very detailed and explained everything in great lengths with us. He went step by step and answered all our questions. He is very knowledgeable! I highly recommend Michael Green with Inspector USA!! read more

Paid for initial spray with follow ups every 3 months starting in Dec 2012. Dec came and went and we never heard from him. I called him in Jan and he said his wife was in the hospital. While I understand and feel for family issues, he still has a business to run and could have contacted his customers or had somebody else take care of us for him. He said he would contact me to reschedule but still hasn't to this point. read more

Mr. Green did our home inspection in January, we were very satisfied with his work. In the early Spring, shortly after moving in, we started having a few ant and unexpected termite issues in our new home, we called Mr. Green and he came out the next day. He promptly took care of our issue, at no charge. We were so impressed with his personal commitment to his work, and his knowledgeable advice, we hired him to treat our home year round for insects. Mr. Green is very professional, dependable and honest, we feel like we can trust him and his recommendations. We will continue to use him for issues at our home, and we highly recommend him. If you want one on one service, and reliability, call Mr. Green. read more

As a Realtor I always go to Michael first. He is always so accommodating, and very thorough on his inspections. My clients feel comfortable with him and know they are getting expert advice. His wealth of knowledge is endless and is always willing to answer a question when you aren't even paying to use his services. read more