I felt taken care of and heard. Staff were knowledgeable and kind. I am hearing better than I have…read morein years and praying that continues! Louis Goodrow, BC_HIS treated my husband and I with respect and listened to our concerns and responded appropriately.

Per usual Smile Associates provides amazing service, timely, and efficient. Today they were able to…read moreconsolidate two different appointments that I had for my family into ones that were close to each other so that we could be able to get in and out at a reasonable time

I was in St. Lawrence County on vacation from Texas when I lost a porcelain veneer. Smile…read moreAssociates fit me in early the next morning. They had a massaging dental chair that was relaxing and helped distract me from the dental procedure and they gave me a warm blanket. I saw Dr. Hazen, DDS, who created a bonded tooth for me until I can get home to my dentist and order a new porcelain veneer. Everyone was extremely kind.... receptionists, dental assistants, dentist, and every employee at Smile Associates who I came into contact with. If I lived in the area this would be my new dentist! Highly recommend!

This office sets itself apart - compassionate health care with a wonderful provider and the office…read morestaff is kind and really care about you! Short waiting times and they even specialize in DOT Physicals. For top notch care I wouldn't hesitate to come here!

I go to Dr. Haasbeek for the arthritis in both of my thumbs. He's a great doctor who is very…read morethorough explaining the procedure he's providing and he takes his time making sure I understand. He takes great care of me, making sure I'm comfortable. Easy to talk to also. Thank you

I feel that I was extremely overcharged for this doctor's services. When comparing rates online…read morefor the service I was given, this doctor charged me 7 times what the average national cost is.

She is my mental health doctor,I highly recommend her!! She listens and really cares about the…read moreperson she helps!!! Office ladies are Wonderful as well...always helpful!! Almost 20 years satisfied

--- ALERT --- I had…read morea stiff neck for 4 days so I booked an appointment over the phone asking for treatment there, told them it was for a stiff neck and likely needed a massage. I showed up and inquired at the reception how the process worked. The nice girl at the front said I pay; $85 for a one-time assessment and then $60 for the treatment, I asked about what a $60 treatment gets me, in terms of time, and she said once I paid there was no time limit for the treatment, whatever time it takes. So after speaking with her I agreed to proceed and shortly after I started the assessment. After 35 minutes of mostly paperwork and a questionnaire and only seconds after my assessment had completed I was told they had no time to give any treatment and in fact I would have to wait a month for the treatment the assessment result said I needed; which in her words was "all you need is a couple of massages". In shock by what she revealed and in a lot of discomfort; I went back to the reception and explained that I only agreed to proceed with the terms discussed under the condition that I get treatment today. Frustrated I asked her..I didn't need to spend $85 to be offered to book a massage a month later did I? She offered no explanation or recourse and only asked for my money. I believe it's downright medically unethical if not fraudulent to subject someone in pain seeking treatment an option like this only after you have their assessment money. I would have never agreed to have an assessment if they had told me first that they had no time today[or this month] to give me the treatment I needed. I feel I was totally scammed by this business and left in more pain than what i had when I got there. After a follow up call to to the business once back home to further explain how unreasonable it was to take my money and offer no treatment in a reasonable time frame they had no remorse and no intention to try and rectify the incident. I plan to contact The Canadian Physiotherapy Association (CPA) and seek guidance for next steps. UPDATE 2/8/2018: After I posted this review I was contacted by management and I am satisfied with their actions. They offered the appropriate response for a failure such as this. I am updating them to a 3/5 star rating because of that.

Started coming here about a month or two ago and employees are very friendly and professional…read more Feels more like a visit then just going to the doctor . I went from being in pain with little mobility to almost no pain and much better mobility in a short space of time , I would recommend them to anyone suffering from joint and or muscle pain .

I asked several times at my last visit in Potsdam if my bill was up to date and they told me I…read morestill owed like $37 or so which I paid and asked repeatedly if that was it. All times i asked, they said I was up to date. Shortly after I get a bill which I ignored and subsequently was nagged by someone from billing in Massena who was outraged by my refusal to pay $27 ish . .... a very minute amount in comparison I guess. I'd liked to think she was just having a bad day I guess.

update my review , quick appointment, only downfall is no sunglasses after eye treatmentread more

Dr Luis Canales is the absolute best! He has saved my life twice. He takes care of numerous of our…read morefamily members. He is a brilliant GI. His entire staff work great together. Friendly and extremely helpful. Great bedside manner, straightforward communication skills. Forever grateful for Dr Luis Canales!

Great Doctor! Very caring, personable and easy to talk to. He did my colonoscopy and made me very…read morecomfortable.