I've been getting insurance through Freeway insurance for almost 10yrs. From my Honda to my new car…read morenow. They've always been polite and helpful with my needs. They always have remarkable customer service. I've been to 3 different ones, 2 in Lancaster and 1 in Riverside. All equally great customer service. I even recommended people to come into freeway for their insurance and it worked out well for them. I've been in an accident before, not my fault. I was stopped at a red light and a car drove through the red light. Hit another car and that car ended on my hood. At the time my car was only worth about 3500. I called to let the insurance company know what happened and asked if they could do what they can to fix my car up cuz I didn't want to make payments on another one. They helped me out and made over $6000 in repairs to help me out. Grateful for that always. Sara helped me out with my new Mazda 3 and got me a good deal on my insurance for my new car. Sara was very polite and we had a great conversation as we were doing the paperwork. Great customer service. All the people complaining about estimates, you're going through a broker. It's going to be higher the first time. The price drops after the broker fee. I'm fine paying it, because in the long run it has always worked out great for me. Thank you Sara. I appreciate the service and the wonderful conversation.

I am reporting this location for mismanagement and misleading sales practices regarding commercial…read morevehicle coverage. My family paid over $800 upfront to start a policy with Alondra, only to be told later that our work truck wasn't actually eligible for coverage. While mistakes happen, the aftermath has been unacceptable. It has been over 20 days and our $800 has not been refunded. When we went in person to resolve this, the staff was dismissive; Alondra refused to speak with us, and we were told to call a separate customer service line. Most alarmingly, they are now demanding proof of a new policy to 'cancel' a plan that was never active. This feels like an attempt to manipulate policy numbers at the client's expense. I will be contacting corporate and the BBB to ensure this is investigated.

For farmers insurance I would put a half a star. If I could now I would like to know why they won't…read moreeven call me back. I left a message because I need to know why and where my insurance stands on my car my homeowners I paid they sent me a bill for that, and only that? they sent me some thing that said I owe $1315.88 I live month-to-month now that my husband is deceased, and by the way they sent me my renewal Household drivers, my husband was on there and one of my daughters she was killed in car accident 13 years ago. and my husband died of cancer six years ago? These people are really not on the ball. I have two people on who are clearly deceased and it upset me very much!!! and they're kicking me off of my insurance because I have one accident isn't that what insurance is for? We have been paying this for almost 30 years with Farmers. I guess customer loyalty is not some thing that they care about at all? I wouldn't recommend signing up for Farmers car insurance or home owners because they are so cold hearted:,(sincerely Sherri Barton Riverside, California policy number A936696459

Dominique, help me over the years and she'll try to help her best on what you need. The prices…read moreisn't bad, depending on your service.

I had my policy renewal in January and was charged an additional $100 beyond my regular premium. In…read moreFebruary, my autopay was not applied, and I was then told I would be charged a $50 late fee. I explained that autopay should have been active and requested to speak with Edgar, the representative I usually work with. The agent I spoke to did not provide his name and placed me on hold, stating he would speak with Edgar. When he returned, he told me Edgar said the only adjustment available was a $15 discount and implied that the $50 late fee could not be waived. I was also told Edgar would call me back once he was available, but I never received a call. Later, when I logged in to make my payment online, there was no indication of a $50 late fee at all. This raised concerns, as a legitimate fee should be reflected clearly in the online billing system. Based on this experience, I believe this situation warrants further review to ensure billing practices are accurate and transparent This is the number I had called +1 (909) 291-4040

Seems like they're mad when picking up the phone. They rude and if you want to add a vehicle to…read moreyour policy you have to pay $280 plus the insurance month. This really ridiculous I'm moving to a other insurance company. Really bad experience.

At first my experience was great my insurance quote was manageable and they made everything easy…read morewith no down payments , Then they kept charging me for an accident that was not at fault and they said because of that my insurance had went up to 400 a month , then for some reason they changed it and it went up again to 465 than in the new year they tried charging me 500 for my insurance when my car note isn't even that high and I drive a 2024 accord , this insurance just scams for money I ended up going to geico and they are charging me 298 a month and aren't even charging me for any of my accidents like State Farm was trying to do

Right off the bat our first impression was that the environment was very clean and beautifully set…read moreup. All of the ladies in there were super sweet. Serena was so efficient in helping us. I genuinely felt like she wanted us to be good. She also helped us with a great quote and had our best interest at heart the whole time. We had to come back a few hours later to actually set up our insurance policy, because there was no way we were going to miss out. During our second visit we also met the owner. He was super down to earth and lively. He made us feel extremely comfortable, as well as confident in our decision. They have a very organized and welcoming operation set up at this location. Don't even second guess going, just go!

Feels shady.... I…read morewent here to transfer ownership of my motorcycle. They said it would be $1452 to do so with new tags. Now they told me the DMV wanted 1253 and the $200 was a service charge. Which the guy discounted -$100... I go to the DMV and it was $619 to register... not sure what they were trying to get me to pay but even if they charge $200 extra.... Why double the price on me?? I would've paid $800 for the convenience... very shady place. JUST GO TO THE DMV FOR ANY THING RELATED.

If you want everything done quick and clean.. DMV, Insurance, Go see Yasmin and Tony.read more

Thank you Krystal Hernandez for helping me save money on my homeowner insurance policy. You have…read moremade it easy and pleasantly painless to make the switch. I will use your services again for sure.

I rarely write reviews on things like this but I was so happy with the service that I had to! I…read moreworked with Melissa Gutierrez, she was so friendly and she truly went out of her way to find me great insurance that I could afford. If you are looking for someone to get you great insurance for a good price go to her. She even called me to follow up and make sure that i was happy with everything. Truly awesome!

Can never get a live person to talk to and if I do it literally takes hours. Somehow after their…read more scheduled maintenance on the app my account Somehow went negative 500 and they say it wasnt them but my account was just fine before. I have been dealing with this for days

Just opened my account a few months ago and I think this business is 5 stars. No problems and…read moreeveryone is so nice and very helpful.