I've been a loyal customer with State Farm for nearly 5 years. I stuck with them, even with rate increases despite having a clean driving record and finally paying off my 5 year old Toyota. I thought it was odd that when I got my latest renewal in September and my car was due to be paid off a month later, that my premium went up. I was involved in a collision that I was not at fault in where another driver backed into me. They called State Farm and neglected to file a claim with All State, their insurance. It has been over a week and State Farm has not had an adjuster contact me to get a recorded statement on what happened. They keep playing phone tag and after finally getting a hold of someone on the team handling my claim, they wanted a brief statement on what happened. I thought I had given that information to them over a week ago after the driver who hit me reported the claim. Apparently, not everyone on their team is on the same page and multiple people need to waste my time getting the same information multiple times. They ignored my requests to be contacted by phone only after 5 pm and by email before that. This is a personal pet peeve of mine, but don't employ people with a distinctive regional accent to do a job that is primarily phone based I couldn't understand their claim team because of their accents. I told them that paying their $500 deductible at this time would be a financial hardship for me and that I wasn't at fault. I have paid thousands to them and feel that I am only useful for them when I don't want them to fulfill their obligation when something happens to me. I don't feel that their process is customer friendly, honest and effective. I feel that they were not on my side as their insured. read more

They will no longer truly conduct an investigation into accidents. They just decide and if you inform them of other evidence, they don't care and dig their heels in even further. Been with them for more than 20 years. Very unhappy and staff un trained in law, understanding and can't answer really basic questions. read more

Sprung a leak in the utility room, floor warped there along with under the wall into a small bathroom. Sheila York aka State Farm came through great. I did some of the cleaning and painting myself so I came out even. State Farm Insurance is money well spent. read more

After being with State Farm for 22 years for my homeowner Insurance. I call to find out why my premium up by $30 this year. They told me it is because of the inflation. I asked her if I want to bring my deductible down to 1000, she said to bring down your deductible, your car I had to be a insured with us. I asked her what would be the difference, after bringing down my deductible how much more do I have to pay on my homeowners Insurance yearly. According to her she said there's no way for her to give me the pricing till you insured car with us. Then I asked this lady Jenny that work for State Farm and she is the office manager for the corporate office number. She tells me I don't have it. I said you work for State Farm insurance company and you are telling me that you don't have the corporate office number to give it to me. She repeated and said no. She does not how to deal with customer service or go a extra mile for a customer. This is not how you treat your customers that been with the company for 22 years. All I ask for is the corporate office number. Which she repeated to say no I don't have it. Thanks for doing busy with you guys. My personal experience I would not recommend State Farm to anyone of you guys. read more

I got hit by a driver with State Farm insurance. They always have at least a twenty minute wait for the claims office, I have been waiting 35 minutes already, I decide to stick it out to see how long it actually takes. Stay away from State Farm. I have Farmer, every time I call my claim agent answers the phone personally or returns my call within an hour. read more

State Farm gives several discounts on your Auto Insurance, but they will not tell you how much for what! It's "Trust us, we are applying your discounts" But who knows? The bi-yearly bill contains the discounts you are getting, but not the amounts. They have included the amounts for decades, but not now!! What are they hiding? There is no way for the customer to even see how they arrived at the total due, or to correct any errors! State Farm says they are "there", but where? Certainly not when rate transparency is needed! read more

Our State Farm agent is in Arkansas (James Kiddy), and we have our insurance through them, as well as our mortgage and both cars financed. We have been customers for many years and have been absolutely THRILLED with this company from day 1. Just last week, a large piece of debris fell from the back of a truck and messed up the front bumper of my brand new Mustang. I made one simple phone call, and the State Farm agent called the body shop with my claim number, and arranged the rental car for me. I cannot recommend them highly enough, and I'm sure we will be lifelong customers. read more

For almost 60 years I have been a State Farm customer. Fortunately, over those years, there have been only a very few claims,. My agent for the past several years retired at the end of 2014. His office was very helpful. With the new agent on board, I began to wonder if State Farm was rewarding agents for denying claims. Instead of all the informative people I have had to deal with in the past, I have been told how costly it would be to my record if I were to apply and urged to handle problems and expenses on my own. Why have insurance? If you are thinking of using State Farm for either auto or home insurance, I'd be very careful., because of my long association and the resulting financial rewards, I am hoping that I can get better service by changing agents.. read more

Been with State Farm for 30+ years. Every time i called my agent I had to call back to make sure my change was done and if it was correct more often than not it was done wrong and I had to have it corrected. Cancelled my policies over a month ago and have not received any kind of statement. I call the agents office and they tell me that my accounts are closed and they cant send me a statement. Call corporate and they transfer me back to agents office. Same answer.... I guess if I owe something I will get a bill eventually. read more

I am here to piggy back what everyone else has went through. I was in an accident in August of this year. The accident wasn't my fault. I was going through my insurance State Farm to handle this. I have a specialty vehicle so I am suppose to take the truck to a place where they can estimate it and fix it. I did that and State farm said that the damage is not from the accident and the estimator says it is. 100%! I have been in 4 accidents in my life and each time the insurance company ( Not State farm ) have always handled it. I told the claim rep ( Tom Jacobs ) what if I drive the truck and I have an accident in the near future that kills many people or myself then they find out the reason why is because the arm bar wasn't fixed. He was like ( whatever ). I am an honest person and I would never try to get over on anyone. Karma is a you know what! The other car involved in the accident was totaled. I suffered a concussion and back pain from the accident. I can't believe they have the audacity to tell me that the damage is not related!! They didn't even have an estimator to look at my truck. How do you know if it is related or not when you didn't even take the time to look at it? The customer service at State Farm is horrible! I will definitely let everyone know the bad experience I've had with this company. I know they could care less. read more

7/3/19 this is my fifth water damages to my lower condo unit caused by the upper unit owner an state farm said i should hire a plumber to cut out my ceiling to prove the water came from her unit ,over the years the unit owner just keeps dening and st farm denied the claim.my ceiling is not fixed and i cannot afford to pay for all her water damages she has caused me so now i have to sue her for the stress and damages.i have all my pictures and expenses and all wrritten inspection's . does state farm require that every time you have water ceiling problems that one should cut out the ceiling for proof? does other insurance company request the same, cut your ceiling, just call a plumber and a dry waller to do the job for proof! read more

i was a customer for a few years -state farm is very expensive & not worth it- they r also running a tv ad thats lies about wild horses- wild horses do not damage ones home , property, what is state farm up to- lying on tv about americas beloved wild horses ? read more

Two years ago some shelving gave way in our garage and computer monitors, tools, and various storage items fell on my car which was parked there. We took it to Caliber Collision at the urgings of our insurance company, State Farm, who messed up the air conditioner, which is nowhere near the hood where most of the items fell, the front passenger side inside door panel, the glove box, the radio, and the motor mounts. Each time we took the car back to get what they messed up repaired, they'd mess up something else. We finally got the insurance company to agree to have my car repaired at a Toyota dealership. Of course, we had to pay an additional deductible, but the car was repaired to our satisfaction. ln the meantime, we had to go through the Greater Better Business Bureau of Dallas to get back our second deductible, as well as the cost of the extended warranty, which we suspected of not being valid anymore. Someone from State Farm called and insulted us for our right to take the car to a reputable place to get it repaired properly because we filed a complaint against Caliber Collision. Since we had little and begrudging help from State Farm, we filed a complaint with the Texas Department of lnsurance against them as well. Our payments jumped up after that, especially on my car. When we asked why the rates jumped up on my car, we were told that it was because my car had been reevaluated to be more expensive so they insured it at a higher rate. Today we transferred our insurance coverage to include our home as well as our two vehicles and were given a much higher rate than the estimate for the vehicles and our house. When we asked why we were told that it was because State Farm put it on my records as having been in two accidents. The two accidents were supposedly when my car was initially damaged from the shelving giving way in our garage, and when we took it to the Toyota dealership to get it properly repaired because Caliber was apparently stealing and harvesting the parts (at that time my car only had 17,000 miles on lt ) and was practically new. We feel that we are being penalized by State Farm because we had to go to another place to have my car properly repaired, which is our right; and that they apparently feel that since they fraudulently put this on my record, that we would have to keep them until they received the monies paid out for the shabby repairs done at Caliber Collision. We have been deceived and lied to by State Farm. We are also victims of fraud as they put fraudulent information-an outright lie, in fact- on my driving record. My car has NEVER been in an accident! State Farm knows that and so does Caliber Collision. They never told me that they put this on my record either, further evidence of fraud. State Farm needs to remove these fraudulent claims from my driving record IMMEDIATELY and compensate us for the excess charges they've made us pay for the last three years. They also need to reimburse us for the difference we had to pay on the new insurance because of their fraudulent charges, as well. They also need to send us a letter of apology and correct the information on my driving record with the state of Texas, along with a check for the correct amount of overcharges we were fraudulently charged for the past three years. Thank you. dollar amount of Loss: $2500 When did this Fraud Happen? August, 2012 Agent's name has been removed. read more

I had State Farm from the time I got my license until I was 32. I never had a claim in that time. Then it happened. I was parked in front of a store and a guy backed into me. He crunched the front of my car pretty good. As it turned out, we were both State Farm customers. My claim was handled and paid for, and then they dropped me. I was very surprised. Because I had been dropped by an insurance company, it was very expensive to get insurance with another company. I will never use State Farm again. read more

WORDS OF WISDOM IF YOU EVER GET INTO AN ACCIDENT (auto or any type) knowing that you are not at fault (no matter how small an incident it is), FIND A WITNESS!!! Stop, don't move your car; get the driver or person next to you to give their contact information, so you can get their testimony vouching your innocent. You don't have to ask the witness to stay at the scene of the accident, and wait for the police, unless they are willing to do so, which would be more beneficial for you. A WITNESS is a powerful thing to have in a court of law, the more the better. Because if you don't the other person (driver) can lie and tell a false story to the police officer, causing a dispute of the incident and give the INSURANCE CO. away to get out of having to pay for your damages. TRUE STORY...IT HAPPENED TO ME... A driver ran a red light and hit my car, was a minor collision, I moved my car into a gas station and did not bother to get a witness. THE OTHER DRIVER LIED TO THE POLICE and stated that he had a green light (A TOTAL LIER), and was supposed to be a Christian. Unable to prove my innocent, the insurance company STATE FARM believed his testimony, even after I asked if I could take a lie detector and see if they could get the videos from the cameras at the corner of Artesia Blvd & Central Ave. STATE FARM/The insurance co. gave an excuse that they do not do lie detector and that they do not have access to the street camera and found that the guilty driver innocent and accused me of "negligent for inattention and disregarding traffic light." THE INSURANCE CO WILL MAKE YOU FEEL LIKE YOUR INCOMPETENT JUST TO GET OUT OF THEIR RESPONSIBILITY IN DOING WHAT IS RIGHT to save them money... Do not buy "STATE FARM" insurance, they are as crooked as a thief. STATE FARM IS THE WORST INSURANCE CO. I HAVE EVER HAD TO DEAL WITH. THEY DO NOT CARE ABOUT THE TRUTH!!! Please protect your self from this bad insurance company called "STATE FARM" you may become their next victim. God Bless Everyone. God Peace Be With You.WORDS OF WISDOM IF YOU EVER GET INTO AN ACCIDENT (auto or any type) knowing that you are not at fault (no matter how small an incident it is), FIND A WITNESS!!! Stop, don't move your car; get the driver or person next to you to give their contact information, so you can get their testimony vouching your innocent. You don't have to ask the witness to stay at the scene of the accident, and wait for the police, unless they are willing to do so, which would be more beneficial for you. A WITNESS is a powerful thing to have in a court of law, the more the better. Because if you don't the other person (driver) can lie and tell a false story to the police officer, causing a dispute of the incident and give the INSURANCE CO. away to get out of having to pay for your damages. TRUE STORY...IT HAPPENED TO ME... A driver ran a red light and hit my car, was a minor collision, I moved my car into a gas station and did not bother to get a witness. THE OTHER DRIVER LIED TO THE POLICE and stated that he had a green light (A TOTAL LIER), and was supposed to be a Christian. Unable to prove my innocent, the insurance company STATE FARM believed his testimony, even after I asked if I could take a lie detector and see if they could get the videos from the cameras at the corner of Artesia Blvd & Central Ave. STATE FARM/The insurance co. gave an excuse that they do not do lie detector and that they do not have access to the street camera and found that the guilty driver innocent and accused me of "negligent for inattention and disregarding traffic light." THE INSURANCE CO WILL MAKE YOU FEEL LIKE YOUR INCOMPETENT JUST TO GET OUT OF THEIR RESPONSIBILITY IN DOING WHAT IS RIGHT to save them money... Do not buy "STATE FARM" insurance, they are as crooked as a thief. STATE FARM IS THE WORST INSURANCE CO. I HAVE EVER HAD TO DEAL WITH. THEY DO NOT CARE ABOUT THE TRUTH!!! Please protect your self from this bad insurance company called "STATE FARM" you may become their next victim. God Bless Everyone. God Peace Be With You. read more

I would not even think about using State Farm for Home Owners insurance again. They certainly are NOT LIKE A GOOD NEIGHBOR I just had a fire claim where the fire department let my house burn down due to their incompetence and State Farm will not do anything. Everything is your responsibility. You would have to quit your job to get done what they expect you to do. Not to mention the hardest part for me is the mental stress and anxiety you are already under due to the situation. I lost everything and they don't care, you better pull you self together and do what they want or your out. If you think they are going to help YOU ARE WRONG!!! read more

This company spends way to much money on trying to get new clients but then only wants to insure people that they feel will never have a claim. I get mailings from every agent in my area but on the occasions that I have contacted them they don't want to insure anything but the safest bet. Your deceased parents vacant home - no way, a rental mobile home - no way, a rental property with a previous claim - no way. I don't feel this company is a true insurance company because they seem to refuse to accept any risk. read more

So, I got married recently and am on a search for an auto insurance company for my husband and I as we were both on our parents policies and will now be needing to get one together. I had Liberty Mutual and he had State Farm. I got a quote from mine and deemed it too expensive, then I got a quote from Geico (super cheap! Woot!), but he wanted me to check with State Farm as well given that that's what he's a part of already. So, I called the Customer Service line and went through the long process of sharing all of his/my information and yadda yadda, then she tells me that since he already has a policy, that she can't give me a quote and I'll have to call his agent personally. I inform her that that agent is in Dallas, TX, but we now live in Tulsa, OK. So she says that that's a different situation entirely, and instead I need to call the local agent to my area to get a quote... annoying that she can't even give me a quote given that she has all of his information, but okay. So I waited until my location was open, and I called in to chat with that person. His assistant answered, so we started the whole process all over again. Then she says she can't give me a quote (are you serious??) because I have to call HIS agent so he'll release my husbands information to her. THEN I'll have to call MY agent back and do everything all over again! What the heck is wrong with this company??! I just wanted a simple quote to even establish if State Farm is the direction we want to go. They make the process so much of a pain that I'm done with my curiosity. If it's this difficult to get a basic quote, I can't imagine how difficult it'd be if I were to get in an accident or something and need their assistance. Their system needs some adjustments, because this is just ridiculous. I do not recommend this insurance company at all. read more

Took my car in to Dallas Collision Center to have it appraised for damages. Larry (C36N) from State Farm was exceptionally helpful! Very personable/knowledgable/and explained everything. Wish there were more people out there like him. read more

I would NEVER recommend State Farm to ANYONE I know. Their reps are rude, inconsiderate and the company as a whole does not treat outsiders (those who are not their customers) fairly. The Total Loss Claims Department treated me horribly. Not only were they rude, but they did not treat my claim fairly. They compared my almost brand new car, 29,000 miles to other vehicles hundreds of miles away, with triple the mileage, triple the wear and tear and a lesser model and still gave me less than what these other vehicles were worth. They put myself and my children in a very negative position, by not providing us a fair replacement and ending up in a substandard vehicle when their customer was to blame. A young kid talking on his cell phone while driving and rear-ending me and my two children, totaling my vehicle. read more

we have been customrs with state farm for over 13 yrs with auto and homeowners, we never filed a claim on our homeowners until March of this year for wind and hail damage to our roof. We had our roof inspected in 2010 by a contractor recommended by our agent, he said our roof was in good shape. we have had water spots coming through on our ceilings so we contacted two contractors to inspect, and both explained we have wind and hail damage. We filed a claim in March of this year and State Farm is refusing to pay for the issues with the roof. Very rude and obnoxious employees and claim reps(Wayne Williams and Joey Carrey). Evidentally State Farm does not care about its customers or keeping their business. We recently filed a complaint with the BBB. read more

NOT a Good Neighbor State Farm!!! False Advertising...Fire in townhouse behind me, my unit received major smoke damage per fire department. It was Saturday morning. Called State Farm, received recording saying leave message, message left. No one showed up, no one called, no communication, no one to advise me or help me with what to do next. Fire department offered help and said cannot stay there due to toxins from smoke. Called State Farm again, still no answer, just leave a message. Where was State Farm Saturday, when they were needed???? Why does State Farm choose to NOT respond to its clients? The damage was due to a fire from a unit attached to mine, State Farm will get any money they pay to me from the insurance of the place that caused the fire. So I took a few things, stopped at a grocery store for food, found a motel to stay in for a few days and left. Waiting, calling State Farm, waiting, calling State Farm all day, Saturday and Sunday. Monday called local office and was advised all would be taken care of by claims agent who will be getting in touch with me soon since it happened over the weekend. AGAIN..... THE TV AD LITERALLY SHOWS THEM "POOF" THEY ARE THERE FOR YOU ....FALSE ADVERTISEMENT...TOOK 4 DAYS FOR SOMEONE TO GET BACK TO ME. Tuesday, finally someone returns my call, 1st claim person in another state, gives me claim # and her phone # saying she will take care of everything, DO NOT BELIEVE THEM! She tells me they can find a long term place with cooking area so I can buy food at a grocery store and they will take care of repaying me for the cost. Since I had not heard from them I had already arranged to go to my son's apt. until I could move back to my place. She said great, they would reimburse me to pay 1/2 his rent, electric, food, utilities, etc. It would cost them less money than finding another place for me. There was also a lot of confusion with the restoration companies concerning smoke removal. Every time I would call a claim agent, it was always leave a message and wait 2 to 3 days before someone would return my call. When the call was returned I was given different answers, then receive a letter from someone else stating they were now my claims agent. Since l never dealt with any of this and maybe (being in shock from all that was happening), you would expect an insurance company; you have been with for a long time, with multiple policies to work in your best interest. Not State Farm. It has been almost 2 months now, I have received calls and letters from many different claims agents all saying they are now taking the case (all in other states) claiming to be taking care of the claim and requesting emails from me listing item, prices, etc. All have been sent. The last agent that called told me I would be getting a small check to cover the lost food from smoke damage. Then I was told they would not pay for the utilities, electric, etc, I used at my sons, only $2 for every load of wash I did and $1 for every dryer load. Then I receive a letter stating all the things to do when things like this happen....WHERE WAS THIS WHEN IT HAPPENED....WHERE WAS MY AGENT AT THE BEGINNING WITH SOMETHING IN WRITING TO LEAD ME THROUGH. The process is not completed, I wonder what else is possible? The restoration companies have lost some of my clothes, took all the light bulbs out of my lamps (they are missing) then returned a floor lamp broken, missing many household items. Still waiting for payment or replacement of those items including a box with coats and curtains in it that were returned not cleaned, and retaken. I ask when you pay your State Farm insurance for years and years, what would it take for them to be responsible, honest and trustworthy to make things right? read more

I just got a letter from sate farm. they never fished the claim that I put on the home. they still owe me 6,000 in furniture. then I got a letter from today they are dropping me, because I filled two claim on in 2011 and 2014 they say you can not file a claim for 19 years apart. so watch out. read more

My daughters car was hit by a state farm insurance holder, mind you my daughters car was parked and 3000.00 dollars worth of damage. State farm took 4 weeks to tell me that they were not going to pay for it, State Farm is awful and I do not recommend them to anyone. read more

I give State Farm a NEGATIVE 5 rating. I have Renters Insurance with State Farm. My apartment building had severe fire damage and I was displaced for 45 days. A friend of mine died in the blaze. 16 apartments were 'red tagged' by the fire department. None of the other residents have had problems with their claims. Dealing with my claims adjuster, John Bankston, has been very frustrating. Instead of trying to help me through this traumatic event, I was informed of everything State Farm would not pay for. Getting paid for the items lost due to the fire, has been a slow and stressful process. I spent hours listing everything I could remember on their Personal Property Inventory Worksheets. I spent hours more, going to the stores where I purchased the items and listing each of their prices. A week after submitting the forms, I called to ask when I would receive payment for my loss. Before payment could be sent, I had to talk to another State Farm employee and supply more information. I was asked about a tube of Neosporin Ointment. "How much was used from the tube and when was it purchased"? I couldn't believe they wanted to only pay for the amount left in the tube. It's not like I can purchase 3/4 of a tube of Neosporin. I was asked about almost every item I had listed. It's sad that this huge insurance company is going to argue with a longtime policyholder about a few dollars. They only paid half of my hotel bill. Actually, I'm still waiting for payment for 20 days at the hotel, that I paid for almost a month ago. Maybe, they should cut back on their TV commercials and stand by their customers. Like a good neighbor, my behind. If I had neighbors like State Farm, I'd move. read more

Charlene Simmons of bowie Maryland. Recent experience with State farm less than satisfactory. Sub Par. Much money spent on advertisement . Evidenced that little to no money on customer service. I agree with Ken T inadequate customer service . Two weeks and my car still not repaired in a blatant case of admit to fault by evasion. Agents are quick to give you corporate information with a tone that says "they are not going to do anything" . contacted them anyway next stop better business bureau. read more

We have been State Farm customers for probably 40 years+. Up until this month, they have always been great to work with and always took good care of our "problems". Recently, my husband had an accident with his 2004 Cadillac SLR which damaged the hood and left headlight. A hood was located but there is not one left headlight available anywhere in the country. Which renders the car undriveable at night. And, more importantly, not saleable. In my opinion, a car which is not operable at night and is unsaleable is a "Total". State Farm gave him $12,000 for the repairs needed. State Farm refuses to "Total" this car. It was very expensive to buy and now it is worth ZERO. If you have State Farm insurance, I recommend you take another very close look at your policy and make sure they are not going to screw you if you have the same situation. Sign me Too Angry to Spit in Studio City, CA. read more

after over 50 years with state farm and no accidents or claims, i got a dui. i rarely drink anything, never at home, not even one beer. i went to reno and had one too many bailey's and coffee unaware i was .09. the chp pulled me over only because they were looking for a car similar to mine, a silver suv. just my luck! i wasn't stopped due to any traffic violation, but because my vehicle was the color they were looking for on busy I-80. for years, i had "superior driver" rating with all the accolades available. i have never been arrested for anything for 73 years until that fateful oversight on my part unaware i was over the legal limit. the "good neighbor" wanted to raise my rate five-fold! one must realize just who was behind the legislation that made driving "under the influence" a windfall for the insurance companies and governmental agencies. the insurance lobby, under the guise of using organizations like madd and other anti concerns, along with local governmental agencies, passed a totally unfair law only to line their pockets with lots and lots of money. they call this "justice". it's not as though i have been an habitual drunk driver. i made an innocent misjudgement at 73 years old since i rarely drink at all. but, the courts care less and treat you as an habitual offender without regard to circumstances. it's all about making more money . . . i had to pay for towing $320.00, $500 to the bail bondsman, the chp $750 for the arresting officer's time ( i thought that's the reason we pay taxes), a $1700.00 lawyer's fee, $900 court fine, and a fee to stay in jail for 19 hours! the jailers were mean and rude treating you like dirt as they relished their power over you. sick! the insurance lobby made certain that a victim filing an sr-22 would be on the hook for paying high insurance premiums for three to four more years. this will make us better drivers apparently. the sr-22 is a step up from being tattooed with numbers on your arm. get an sr-22, and it's now gouge time for governmental agencies, the insurance industry, and a big boost in business for lawyers. totally unfair! i used to have respect for the law, but no longer after suffering this experience. what's happening in america these days? read more

REQUEST TO RE-OPEN COMPLAINT NUMBER: 12-7T23-961 April 8, 2016 Complainant Name: James G. Malmquist and Leona M Malmquist POLICY NUMBER: 12-BE-N272-3 Dear Mr. Mulder; It is to our regret that we feel we have to re-open our complaint against Start Farm because of ultimatums given to us today, 4/8/16 by Mr. Eric Jackman, and we feel, complete lies are being told by our agent Diane Blakely who has now changed her story three times since the beginning. We do recognize State Farm honoring the mistake made by the claim representative in regards to "Loss of Use" commitment and cost of shed preparation. We are also satisfied with State Farm honoring the rental of the shed through the period of restoration of our barn. In addressing Mr. Craig Heidel's response letter of February 16, 2016, to the Idaho Department of Insurance, we have grave concerns! We were so concerned after reading his letter, that I immediately phoned Eric Jackman and told him that the statement made by Mr. Craig Heidel was not true and I wanted it retracted, amended or removed because we would not put up with a lie being put in writing and given the Insurance Board. I told him that State Farm was fully aware that we had built a new barn on our property. I then asked him who told Mr. Heidel to make that untruth statement. He then replied it was Diane Blakely. Erick Jackman replied, "Now Leona do not get so upset, I am here to investigate, and we will get to the bottom of this." Again I trusted he would take care of it. We were even more concerned now because Diane had discussed with me several times both in our home and over the phone recalling the details of when I phoned her to place the insurance on our barn. Never once did she ever indicate that she could not recall ANY of our conversation! In fact she confronted me asking if I recalled the amount of $40,000. She said "I remember the number of $40,000 for something, do you remember that number?" I replied I do not recall any total numbers, Diane, you are probably added together in your head the costs of four of the items that I gave you during our phone call, which adds up to approximately $40,000. After speaking with Eric Jackman, I then phoned Diane Blakely and flat out asked her "Diane, did you really tell State Farm that I never called you to place insurance on the new barn?" Then she replied "No! Now no! That is not what I said! I said I could not recall our conversation. There's a big difference between that! I did not say you did not call, I said I did not recall the conversation!" Now we really became concerned if Diane's wasn't honest enough to tell us to our face why is she now playing with words? She continues to change her story. Then she was asked by Mr. Walters, who was hired by State Farm to review statements and phone records if she recalled that I phoned her and now Diane responds, "No I do not recall that there was a phone call." Each time I confront Diane about the change in her statement of recollection, she plays with mixing words. She said "Mr. Walters was very careful in choosing the way he worded the question. He did not come right out and ask me if the phone call came in, I would have said I did not remember. But, he asked me if I recall if the phone call came in and I said no." Again Diane repeats to me, "I did not say you did not phone me, if Mr. Walters would have asked me if the phone call came in, I would have said I do not remember, not that you did not call!" So now she tells me the phone call may have come in, but she does not remember. WHAT IS THIS NONCENSE and playing around with words? Both my husband and I will never forget the first words out of Diane's mouth when I phoned her to place Insurance on the barn. I said "Hi Diane this Leona Malmquist we have just finished building a new barn on our property and I am calling to place insurance on it." Diane's reply was "oh, that really won't be necessary as you have enough coverage off the extension of your home, and then there is a group of money over here and another group of money over there and when you add them all together there is plenty of funds available to rebuild the barn." I was surprised so I said oh really? And Diane replied again, "yes with everything added together there is plenty of money to rebuild the barn." So I said ok if you think so. I then gave her about four costs of items that I could remember off the top of my head which was the excavating ($12,000), the concrete ($11,500), the trusses ($5,500), and the siding and trim ($10,000) so she would have an idea of some costs. At no time did she ever offer any total numbers to us. At that point we felt she knew what she was talking about so we trusted that Diane had taken care of us. If I had never made the phone call to Diane, how is it that I would know the above information?? We did not even have a copy of our homeowner's policy until after the fire and we did not even know you could i read more

I had an accident (my fault) and I asked my agent' Dan Barrecliff' how bad my premiums would go up. He said since I was accident free for so many years with SF I was due a reduction! State Farm also handles our investments and does a great job for us' even though we're not the Rockefellers. read more

My vehicle was involved in an auto accident on Jan 25th. State Farm offered to tow my vehicle to one of their 'select' body shops for an estimate and possible repair, I agreed. So they towed my car to Tim Murphy's collision in Baltimore, Md. a few days had gone past and I never received a call or message from the body shop nor State Farm on the status of my vehicle. I week later I received my repair estimate via email from State Farm. I knew the vehicle had substantial damage to the right rear so I was extremely worried on the condition of the vehicle and I did not want a quick bandaid job that would jeopardize the safety of myself and my 8 year old child. Soon as I received the estimate I headed down to Tim Murphy since they did not bother to even contact me to relate any message regarding my vehicle to me. I got there and noticed they already had after market parts on my vehicle. I asked them how come no one contacted me to get my approval before proceeding to work on my vehicle and the owner got extremely nasty with me. The police ended up being called to the scene and I requested my vehicle be pulled out that shop. After arguing back and forth with a representative from state farm named "Misty"( who is EXTREMELY rude may I add), I finally was able to get them to see that Tim Murphy was clearly in the wrong for trying to give me a rush job and not even following proper protocol. on State Farm's website it clearly states "Only YOU can authorize repairs to your vehicle". When my car first got to Tim Murphy there were no damages in the interior of the vehicle. When it arrived at the new bodyshop, Chesapeak Collision, there were so many damages in the interior, driver door mirror button was completely gone, driver side seat no longer functioning, dents on the steering wheel emblem ( as if someone literally used a hammer and smashed it), push to start button missing and airbag light on. After leaving the sketchy bodyshop you would think that the nightmare was over? it was only half time. Chesapeak Collision reassured me that my vehicle would be ready in under a month once they got the new estimate. After waiting over two months for my vehicle, remember at this time, State Farm had already stopped paying for my rental car. I was paying out of pocket for my rental car for over a month(over $1,000) because my son needed to be transported to and back from school, basketball practice, piano lessons and I also needed a vehicle for work and other parental duties. Not once did anyone from State Farm call to check on my vehicle or to see how I was able to manage. At this point i had already became furious due to the lack of simple human decency & customer service both the body shop or State Farm were displaying. Every time I would show up at the body shop to check on my vehicle, they would try to give me some run around story on how big of a job it was and how they needed more time. At this point I had no more patience and I was just ready for the situation to be over and done with. After promising me that my vehicle would be ready on Friday 3/22/17, there was another delay. My car needed an alignment and could not be done with out all new tires. I agreed to pay for new tires so that the alignment would be done on the condition on my vehicle being ready the following Monday. I showed Monday to pick up my vehicle and of course it was not ready. I waited 6 hours for my car and when they finally presented it to me, of course the interior damages weren't fixed. I refused to take the vehicle because I did not wait over 2 months for my car to be ready to only find out that it wasn't ready and to still have concerns regarding the safety of the vehicle ( driver car seat & air bag was still not functioning). Now I am waiting for State Farm to send appraiser back out to the shop to examine the additional damages on the vehicle. We are now going into April and I still don't have my car yet. This will surely be my first and LAST experience with State Farm. I can not believe that a company that holds itself with high regards would allow such a catastrophic experience to occur. read more

Can I give negative stars??? One of State Farm's wonderful drivers smashed into my car, but he at first said that there was never an accident, then suddenly once all of the evidence showed that there was an accident, he tried pointing the finger at me, then, back to no accident, he left me a voicemail stating that he would write me a check to fix my car if I would keep the insurance companies out of it, State Farm said that this was just him being a "nice guy", not admitting guilt, yup, innocent folks always offer to pay for someone else's damages. State Farm pretty much tells me that I am up creek without a paddle because he says that no accident ever happened, so, his pain on my car (which is a 2016, we just purchased new, so not much time for damages), the broken lights on his, amazingly matching the damage on my car, AND him leaving me a voicemail offering to pay for the damages, that is not enough, have they ever paid out a claim???? They tell me that I can take State Farm to court to get my car fixed, what a joke! They pretty much all but told me that it is obvious that this guy's story doesn't make sense, but still, I have to waste all of my time and money to get this fixed, I would run far far away from State Farm, there is a reason that they are worth so much money, they are about as dishonest and slimy as their policy holders. You can pay State Farm for years and years, and when the one time finally comes that you need them to do their stinkin job, they will hang you out to dry and laugh all the way to the bank. read more

Be prepared if you are in a wreck with someone is represented by State Farm you might as well get an attorney. I was in a wreck the other driver was liable driving a car that that was insured by state farm but not the owner, my insurance company had to research the vin# to find out if the car had insurance. They paid for my car very fast but when it came to medical bills that were not even willing to pay for all those. I had to have surgery for a dislocated jaw and a tear in the tendon in the jaw. They said because I had TMJ an existing condition that they were not going to pay. I did have TMJ but not a dislocated jaw or a tear in the the tendon. It took two months to get the surgery done (which I was in horrible pain) and after the surgery took a month to get my month open. This is disappointing considering all I had to go through. I was willing to settle for a reasonable amount but not even paying my medical bills. Beware when you are dealing with State Farm. read more

Hate State Farm mutual auto insurance company I am a long time customer of them and Instead of decreasing the premium at renewal, they are keep increasing. It's the worse company to do business with its good when they are paying to others but it sucks what they are charging to us. They have no loyalty with their customers what so ever. On the top they added their own safe and drive app to show you off that by signing up that app you get discount. First of all it's bull shit because they shot up my premium that I am going to give them a call tomorrow about that.....second it's totally a waste of consumer's time. How they tricked us is the job ......they supposed to do because we are paying them a fortune they are asking us to do. They are saving their time and money by asking us to put our precious time and extra money to upload the app and fixing a device ourself to record our mileages, using our Mobil data where ever we are going. It's to much wasting of time to sign up for that damn app by answering stupid security questions that you don't even know that you ever owned those things. Bottom line is there are so many insurance companies out there and all of them are so competitive. We just get lazy some time not to search and compare the price and try to be loyal but I will take a step and be on my toes. Consumer does not need to be loyal, business needs to be loyal in order to gain customers business and satisfaction. We are paying them to provide us service they are not doing it free and we can't let them to take advantage since it's a big competition out there with so much reasonable rates and trust me, there are businesses out there would give you a best rate, best service and satisfaction of mind read more

Robert F James State Farm in Georgia offered me a bundle, but forgot to start my car insurance policy. My car was impounded and I was charged, which they haven't paid me for. I also received a fine from the State because they haven't back dated my policy as they said that they would and I was without coverage for 30 days. I can't change providers because they are quoting high prices due to no coverage for 30 days. They refused to pay fees because I told them that as soon as I could get documentation from them regarding the backdated policy I was going with another provider. They said it was a "catch 22" for them to help me so that I could cancel the insurance. They blamed the State fees on my previous provider, but the State told me the truth. After his agent owned the mistake, the owner Robert F. James called me a liar. I was lied to regarding fees, refused contact numbers for complaints, fined, called a liar, ignored when requesting updates. You name it, this organization has done it to me. I now hate Robert F. James and State Farm more than the State of Georgia, DMV, and Comcast. These organizations look like Chic-fil-a customer service compared to Robert and State Farm. NEVER TRUST THESE PEOPLE! read more