By far, the best customer service I've encountered with an insurance agency comes from Ogden…read moreInsurance. The customer service representatives are an extension of the agents, are knowledgeable of my insurance needs, and provide a reliable and efficient conduit between me and my insurance company. Brian and his team took time to learn my needs and tailored my coverage.

From the owner: Auto Insurance, Home Insurance, read more

Trash , If you want a agent to tell you to go to a app, You will be fine here, just know you will…read moreoverpay for this middleman to blow you off.

A GD friend told me about this agency so? I took a chance and called? when I found out was great…read morecustomer service and friendly voice on the phone.The thing about it he always answer this phone himself.

When I was in a bind and my long time insurance company wouldn't renew my auto policy (through no…read morefault of mine), I frantically looked for another agency and found Rueck Insurance. Dave assured me that he can get me covered through another insurance company (at the eleventh hour!). Six months later, Dave got me reinstated with my old insurance company. Fabulous! Dave's the real deal and I highly recommend his services for your insurance needs. Thanks Dave!

Dave has been our insurance person for several years. He has been outstanding. We owned multiple…read morehomes, motorcycles, cars, truck, and trailers. He navigated all of these items with ease. He found us good rates, and he was always there to answer any questions we might have about our coverage and rates. I recommend him highly!

Would not recommend. Very frustrating to do business with. I was forced to over insure my home and…read morethe rates kept changing after the policy was finalized. They blame it on the insurance company saying it was their requirement. I'm not so sure.

Worked with Reid and he was extremely professional. I appreciate the time he took to explain the…read moreprocess and find the best rate for me. Very reputable company!

Trae and his team are amazing. They are honest and pricing is fair. I have both home and auto with…read morethem. Trae also recently helped and went above and beyond on some unique homeowner's insurance questions I had.

From the owner: At the Trae Covington State Farm Agent office in Springfield, IL, my team and I are committed to…read morecultivating lasting customer connections. We offer Auto, Home, and Life Insurance and commendable personalized care. Our reach covers all of Illinois, including Springfield, Chatham, and Rochester. We are also licensed in Missouri. Get in touch with us today for support in accomplishing your goals. License #: IL-3003023460, MO-3003114224

I notice you all guys have TV commercial running, that has a couple parent's restricting the child…read morefrom using the car for a month, after having a car accident. I don't believe that's a good TV commercial It's putting out a bad message. We want our kids to start working, and having a car is the big start.. Maybe you're trying to portray a kid that takes out girlfriends, friends and out to parties. I would understand that. Seriously, get it off the air !!! Please at least think about it ?

I am sharing feedback regarding my experience with a recent homeowners insurance claim…read more My greatest concern with State Farm's claims process was the inconsistency in outcomes and the lack of a clear explanation for those differences. I submitted a Loss Assessment claim related to an HOA emergency assessment, and neighboring State Farm policyholders within the same HOA submitted claims arising from the same assessment using the same HOA documentation. Their claims were approved, while mine was denied. Despite asking for clarification, I was not provided with an explanation that helped me understand why the outcomes were different. I have been a State Farm customer for decades and have always valued the service and relationship I had built with the company. Unfortunately, my recent experience with the claims process was extremely disappointing. Throughout the process, communication was unclear and inconsistent. I received limited updates, and at various points I was informed of a denial while additional information was still being requested or reviewed, which made it difficult to understand the actual status of my claim. My concern is not simply that my claim was denied. My concern is the lack of transparency, communication, and consistency in how the claim was handled. After many years as a State Farm customer, this experience was frustrating and disappointing.

Best agent I have ever had backed by the best provider I have ever had. I have multiple houses and…read morecars through Justin, and there is no better piece of mind knowing Country Companies has me covered! I often have questions and Justin or his amazing staff answer or respond to every email in what feels like 30 mins or less lol. Justin has annual meetings where we discuss and review all the polices, it's basically a savings party because I almost always come out with some new discount lol. Nothing but great things to say about Justin and his staff, I am a lifetime customer and do not see a day where I woukd switch. The low ball $25/mo fly by night companies look intriguing, but when your 20k roof blows off or you wreck you brand new car, trust me, you want Justin and Country backing you up!!!!

Justin and his staff are very knowledgeable, kind and just all around the best around. I switched…read moreto Country from Progressive because of the good things I had heard and decided to do it. It was very simple and everything was explained very well. I went back in to switch to full coverage not long ago and again, it was very quick and simple just like it should be. Any time I have a question I get prompt replies and everything gets answered and taken care of. When I got into an accident a few weeks ago I went into the office the next day to file my claim. I filed my claim with Justin himself. The process was very quick and stress free and Justin explained all of the steps and answered all of my questions. He took the stress right off my shoulders and said everything was out of my hands now and insurance would handle everything. I had a call from the adjuster just a few hours later and had payment in my hands two days later and my car fixed in less than a week. Justin and his staff were very patient with my gobs of questions knowing I had never filed a claim before and answered everything. Country was great to deal with ( State farm on the other hand was very difficult since the other driver had them). I highly recommend Justin, you won't be disappointed.

Lisa was very personable and helpful. She provided the necessary information to complete my profile.read more

I want to give a shout out and I highly recommend Tom Conklin State Farm Agency. I have my cars and…read morehome coverage with Tom and last Saturday during the day I ran over some debris on the road and had 2 flat tires. I knew that Tom"s Agency wouldn't be open but I called Tom as he has told me call when you need help. Well he answered the phone and helped me get my roadside assistance taken care of. That is customer service. He also explained my options with my plan. I appreciate his help and I've always gotten great service and great rates from his agency. Thanks Tom