Roadside assistance service is the worse. I cancelled my policy due to the lack of respect for my time. I waited five hours and counting. I have phone records and text messages to show how much not valued as a customer. read more

I do not have State Farm Insurance (for which I am very grateful) but had a claim against them when a State Farm insured driver totaled my car and I suffered an injury. It has been a nightmare getting them to respond to me. I call or e-mail, and never receive a response until I have followed up at least twice, so it is typically four or five days before they respond. When they do finally respond, it is usually to inform me that they are missing one more piece of information (they never manage to tell me everything they need the first or even the second time). Or they tell me that they "outsource" that part of the process and have no control over when it will be complete. I have finally settled, but when the check arrived and I took it to the bank (five days after the date of the check) I was told that the funds "had not yet been released" by State Farm. I don't know how anyone can get away with issuing a check for which funds are not available. If I did that, the bank would return the check and charge me a fee. When State Farm does it, it is apparently acceptable and I just have to keep going back to the bank until funds are finally there - because of course I can't get a response from my claim processor about when funds will be available. read more

I have been a customer of State Form for the last 16+ years with my current car and even more years with other cars. I recently had an accident where someone ran into the side of my car. Of course he was supposed to have insurance with State Farm with his father. Nope! That is the beginning of my nightmare!!!!!! I am in the process of constructing correspondence to be sent to the Corporate office in hope that someone there will read it. What I have had to go through because of this accident, which was not my fault, is very disturbing. I wish that I had never started anything with State Farm concerning this accident. The "claim team" leaves a lot to be desired to say the least! There is nothing customer friendly about them! read more

0n May 18, 2022 my daughter's car was parked at her high school. It was hit by a State Farm Customer. I do NOT and will never have State Farm Insurance. I called the State Farm Claims number. The representative informed me that I can only use their facilities to file a claim. I informed the representative that I didn't want to use their facilities. The representative then informed me that I could down load their app and take pictures of the damages myself. The pictures could only come through their downloaded app. I informed the representative that I was uncomfortable with that as well. I asked could I email them an estimate of the cost to repair the car. They informed me that I only had 2 choices down load the app or use their provider. Otherwise they would not honor the policy. I think that is unfair. This means that I now must get the estimate and sue the owner in small claims court. I am very displeased with State Farms' service. read more

I really love State Farm and have had them for 20+ years. What I can't stand (and I will be happy to change my review to 5-stars if and when this changes) are their terrible proof of insurance cards. I actually dread getting them in the mail due to the amount of effort to get them separated along the perforations on the paper template they come on. Despite my best efforts, I always tear them. There has to be a better way they can provide these. THIS IS THE ONE THING that people keep and identify their brand with. They spend so much money on marketing that no one pays attention to. People pay attention to these cards. I have actually thought about changing insurance companies just because of these dumb cards (but I worry I will get the same thing from another insurance company). C'mon SF, make an investment in your brand and and your clients. read more

i have been trying to file a roof claim since december of last year. used the roofing company my agent recommended who found hail damage. took pictures and sent them to the claim adjuster who was in flordia. denied claim without looking at roof himself or sending a local adjuster out. later tells us to wait until the following year, file another claim and it would be approved. filed another claim for additional damage again denied. . second claim filed and basically the same thing. except more hail damage was done they wont acknowledge it. everyone i have dealt with at this company is hateful, condesending and just short of saying your screwed and a liar here is the deal- customer service is the cheapest most effective form of advertisement. it can make or break you. if you have outstanding service the customer will share with family friends etc. bad customer service and the customer will tell anyone who will listen and then some. if this is the face of state farm that is presented you people have a gigantic problem. i will be telling everyone on every platform possible. state farm- the insurance that will screw you upside down sideways and everyother way they can. read more

So, I and my extended family have been insured by State Farm insurance since before I was born, I am 52. My personal family have been insured with state farm for the most of our marriage, 30 years. Consistently now for at least 22 yrs. The last 2 years have been bad for us and cars. My wife has been hit-and-run twice, my daughter was T boned in an intersection, I was hit by another driver and my son's car was stolen and then recovered before claim was made, but repairs were needed. Now after hundreds of thousands of premium dollars paid, State farm is no longer going to renew our policy. The majority of the reasons given by State Farm, they did not pay for, or, the claim was a not at fault claim. Granted, some were, but over 20 years. My wife had one ticket in 2018, and a hand full of comp claims and roadside assistance. Which is so funny. Road side is a big selling point, but "you can't really use it, or we will not renew." So many times I have been asked who do you recommend for insurance. Never again will I say State farm. Oh how far from the tree has this company fallen. read more

Here it is July 10, 2020 & my rear end accident that happened on 06/19/2019 by a negligent State Farm driver has still NOT BEEN PAID. They attempted to cheat me & sent me a check for less than 1/3 of their own estimate. I refused it & sent it back. They refuse all communication & do not return calls or written demands. The ACTUAL State Farm Address they refer me to IS Atlanta GA., NOT Bloomington. The guy handling my complaint is Brian James from Arizona. State Farm makes you route EVERYTHING THRU ATLANTA. Brian James Phone # 480-842-3018 says he does NOT HAVE A FAX??? An insurance company with NO FAX? Really? They force you to go to OUT OF STATE OFFICES & NOT California Claims Offices. read more

Well after over 15 years of being insured with the State farm company I will be dropping them , if I could give zero Stars I would , I was driving down the road when a lady pulled out and hit the whole side of my car including rim and rear tire, they gave the collision shop a hard time about wanting to replace the finish on the rim, they finally approved that but they won't pay for a tire that cost almost $400, it's got a few huge chunks of rubber out of it , they are trying to tell me it's from being curbed , this car has very low miles , never been parked on a curve or near a curb and hand wash every week , I told the guy I'm pretty sure I would know if them rims and tires were messed up by now , they still refuse to replace the tire sticking to oh the curb did it , so unfortunately once the car is fixed I will be dropping State farm , it's a $70,000 sports car and I keep it in mint condition, I don't even take it out in the rain or the snow , I just think it's plan ridiculous , I wish you could post pictures on here read more

Was pretty happy with State Farm until recently. 30 years home and auto. 4 cars insured. Recently had some bad luck. 2 of us had accidents and of course total losses. 20 year old cars aren't going to be paid for to fix. Next thing you know non-renewal letters. 30 years!!!! No claims!!!! 2 accidents and we are suddenly high risk. What a joke!!! Nice loyalty to long standing good customers. Never a late payment! 30 years!!! Never will go back. Crap!! What a slap in the face!!! read more

T-boned by a client of state farm. I was found 0% liable by both the police and my insurance company. Found 10% at fault by STATE FARM bc "according to Google maps, you should have seen him".. mind you I was on a major route crossing from NH into MA doing approx 35-40 mph. He was coming out of a side street. When I called to question the 10%, the person was nasty. I asked for a supervisor, she refused. I asked again, "ma'am we are the supervisors of the claims department. I will not transfer you". I asked flat out, so you mean to tell me you are the end all be all of this entire company and there is not a single superior I can speak with? "I will not transfer you" This went on for quite a while. Aside from all of that claims adjuster BS, I logged in to look at the claim. Under police report, "NOT REQUESTED". Are you kidding me? It's because the report proves the 87 yr old man that admitted to hitting me is 100% liable. So great knowing you can be driving home, get t-boned out of no where and be found 10% liable because some guy at this company looked at Google maps and the insurance company refuses to acknowledge a submitted police report. read more

StateFarm is horrible! I've had a claim for storm damage since December of 2018 and still don't have complete funding for damages from StateFarm! Their adjuster has been releasing my contractor verbally without documentation and now they're telling me the claim is above their approval and has to go to their corporate office for approval. It's been four weeks and still waiting on approval while my house continues to degrade. We are out of the house in temporary housing due to the damage and we were almost kicked out because StateFarm promised to pay and didn't until I called up the management chain! They will never get my insurance business again! They're claim service is horrible!! read more

We have been with State Farm for many years, all vehicles and homes. I have a ongoing issue with raccoon and squirrels getting into my attic. We did a temp fix on it but she (raccoon) ripped it open again, I called State Farm on it to possibly file a claim since my attic is a disaster and my soffit and roof has issues., they told me they don't cover raccoons anymore and that they only cover black bear and deer. Hmmm ok how? What? I just saw an news article that an elderly woman just went thru this same thing with State Farm! They don't tell you when they policy change, and this is a huge policy change! I'm sorry but I think the agent or someone from State Farm should contact their customer who pay good money for coverage you can't even use!!! State Farm has gone into toilet. My fault yes for not reading fine print thru my WHOLE policy but how many do? I'm shopping for different carrier, one that will actually cover your home when it's needed! If I could give 0 stars I would! read more

Please BEWARE! State Farm will avoid paying your claim. They will find some bogus loophole to avoid their contractual duty to pay for damages, STAY AWAY read more

Peoples please be careful when selecting a insurance company. This is one of the worst experience me and my husband has to go threw. We had over 400 dollars taking out of our account last month and still fighting to get it back. Not only did they take out our insurance payment over 200, then another over 400. I must take legel action. A change is coming. read more

We currently have State Farm auto and renters insurance and have been with them for around seven years now. Up until last summer we never really had anything much to say about them good or bad, we hadn't filed any claims or had any issues. They did raise our auto insurance slightly due to some speeding tickets that I admit were completely my own fault, so it was understandable. However, this past summer was when I actually realized how terrible of an auto insurance company they actually are. In August I was stopped at a red light and was rear-ended by a driver in one of those heavy duty Dodge Ram trucks who was going about 45-50mph. He hit me so hard, I was pushed into the car in front of me. I filed a claim with State Farm immediately mainly because I needed them to send a tow truck to have my car removed from the scene. The driver was insured by Progressive and assumed fault for the accident at the scene, I assumed that since State Farm was my insurance company and I was clearly not the at-fault party that State Farm would basically just take care of everything on my behalf. I was completely wrong, other than sending the tow truck State Farm did absolutely nothing whatsoever. I went ahead and personally contacted the at-fault driver's insurance company (Progressive) to file a claim, some friends of mine strongly suggested that I do that, and I also had a feeling that the driver wasn't planning on filing a claim since we had not called the police to come out to the scene at the time (I had however filed an accident report with the local police). The day following the accident I was contacted by the insurance company ( I think it was Allstate) of the driver that I was pushed into as she had, of course, filed a claim as well. And they informed me that they felt all fault was with the driver of the Dodge truck and they would be going after him, and they basically gave me a list of things that they suggested I make sure that my insurance company does for me (incredibly helpful right). So of course after this phone call I wanted to know what State Farm was actually doing for me; when they were going to come get my car to take to the repair shop or at the very least send out an adjuster to look at it. So I contacted State Farm, only to find out that they had not done anything they opened a claim, that was it. No one had been assigned to the claim, no one was looking into it, no one was contacting the at-fault driver's insurance company on my behalf, nothing. I ended up having back pains and needing to go to the hospital when I contacted State Farm to make them aware of this they said "oh, okay we will make a note of that" and that was it, I don't think they made a note of it. On the few occasions that I contacted State Farm or checked the claim status online; nothing had been done, no one was assigned to the claim, no one was looking at the claim. However fortunately for me, I had gone and filed that claim with the at-fault driver's insurance company Progressive. And surprisingly they were extremely helpful, within a matter of days after the accident they contacted me to let me know that their driver was completely at fault and that they would be settling my claim as soon as they had finished with some paperwork and a few other things, and when I let them know that their insured driver was sending me harassing text messages, they assured me that they would put a stop to that right away. I let them know that I had gone to the doctor as a result of the accident and they immediately sent over a release so that they could get that information from the doctor and pay my medical bills. They arranged for me to have a rental car (that they paid for), while they determined what it was going to take for my car to be repaired. I had constant communication with the claims adjuster from Progressive via phone and e-mail, to the point where I felt that we actually had a personal connection. Isn't that a feeling that I should have been having about my own insurance company? It wasn't. From start to finish it took about a month for Progressive to resolve my claim August to September. I stopped contacting State Farm around the 3rd or 4th week after the accident because at that point it was apparent that they were not intending on doing anything on my behalf to resolve this claim. Sometime in December, I saw online that State Farm had closed my claim, State Farm never called me, emailed me or contacted me in any way to give me any kind of update on my claim or even request information. The only contact I had with them were the 3 or so occasions that I went out of my way to contact them personally. To say that I HATE State Farm really doesn't even begin to explain how I really feel about them read more

Poor customer service. Rude to customers and blames customers for all mistakes. I made changes to my policy and never got the policy to change. There is no customer service here. read more

I was with Allstate from 1991 to 2013. When I came to Texas I tried State Farm as my auto and house insurance which is from 2013 to 2016. It will be way too long for me to write here why I left State Farm for a short period of time compare with Allstate. If I have stayed with State Farm I will have a heart attack. At that time I was with State Farm my age was between 66 and 69. I should have reported it as an elderly abuse. Anyway, I thought I will not encounter again with State Farm since I left but oh my I did again! April 4th, 2019 a girl ram my car while it was parked by the side of the street at my house. I normally do not park it by the street but I have too cause I have a single driveway and I was cleaning it. There was training this day if anybody wants to volunteer to help the police so I missed this. My car was declared totaled. Again it will be too long to write it here why I gave State Farm one STAR. State Farm has devoured my tolerance, money and abusing me as an elderly. Now I am 73, therefore, this time I will report State Farm to elderly abuse. Yesterday I called State Farm customer service. A male answered by the name of Pierre ( I think he told me this is how to spell his name). I asked for the phone number of the headquarter. He asks me why and I said I have a complained otherwise I will complain to TDI. I was surprised he did not know what is TDI :0 Anyway, maybe he quick googles what is TDI cause he asks me what is my complaint. I told him my complaint and I can tell he was shocked so he finally connected me to headquarters after my long explanation to him my complaint. This time it is a woman but I can not remember her name. I have to explain again my lengthly disappointed of State Farm very lousy service whether we are their client or not. Thank God that the phone got disconnected after I have told her the long story of my disappointment. I have given to Pierre my phone number. Good service especially if they can call outbound should be asked the phone number of whoever they are talking too so if it gets disconnected they can call back. I called customer service again and I was put on hold with music. It was getting dark and I want to water my flower bed hand holding the water hose while I hold the telephone on my other hand. I got tired waiting if anybody going to answer plus my ear got tired of listening to the music. The woman I was talking to at headquarters I was shocked that she did not know either what is a TDI for. :0 I wonder if my lengthy explanation of my complaint to customer service and headquarters it will just be ignored. Since the telephone got disconnected and she did not even call me back this made me wondered. I have given my phone number to Pierre. END of my review. My review is a lot of suspense. If you really want to know what happened then it will be at TDI. Here's their website. https://www.tdi.texas.gov/index.html As much as I do not want to have my complaint to be in public but when I feel my complaint is just going to be ignored then that is when I do so. Not only my complaint will be at TDI but also will be at BBB, etc. Maybe even on FB! read more

3 months of run around and now they hung up on me, there customer ran into our unit and they won't repair my RV, I guess State Farm doesn't care about small business And to hang up on me because I said this is what I was going to do, go to social media I am a RV Dealer and they don't care read more

Honestly should be 0 stars!! State farm has done nothing good for my fiancée, he checked his bill and was told they would add the discount but he needs to get a new beacon it has been almost 2 weeks his agent hasn't reached out and was just told to file a formal complaint!! This company is a horrendous joke!! The agent won't even get into contact dont even waste your money and find a better insurance!! read more

I have been having the worst experience ever with my claim on my home. I have had someone out to my house on six different occasions for ice damning and storm damage that occurred to my roof and to the inside of my home. This has been going on since February. Every time an adjuster comes out, they acknowledge that I have more damage but only add a minimal amount to my claim. They want me to pay up front to have my roof torn apart as well as walls opened up just so they can come again to assess my damage another time. So much for being a loyal customer of twenty two years. Do yourself a favor and use a different insurance company. State Farm is only focused on using athletes for their commercials instead of fixing people's homes safely and up to code. I also have the extra coverage to cover putting my house up to code and they still are giving me a hard time. I'd give a 0 score if I was allowed to. read more

I've been with State Farm for nearly 20 years and can no longer recommend them. In Sept. 2016 I was rear ended by a 20-something in a Corolla who was on his cell phone and then fled the scene. My 1997 Acura Integra in near showroom condition was totaled. (It had even been a car show the year before.) I also had just had the engine rebuilt ($3700), and had a 12 month/12,000 mile warranty on the work. I was told by the claims adjuster who did the initial estimate on my car that the cost of the engine rebuild would be pro-rated because of the 12 month warranty. To make a long story short, the claims associate refused to pro-rate the money I spent on the engine rebuild. This month (April), a shopping cart struck my driver's side door in a parking lot and I called State Farm to file a claim. The person I talked to told me the damage would be covered under comprehensive (I have $0 deductable on my comprehensive) and I made arrangements to take the car to a body shop State Farm recommended. When I took my car to the body ship and started filing out their paperwork, I discovered that State Farm had switched the claim from comprehensive ($0 deductable) to collision ($500 deductable) and I would owe the body shop $500 for the repairs. State Farm didn't even have the courtesy to tell me this in advance. When I called the claims associate assigned to my claim, I was told that shopping carts are considered vehicles because they have 4 wheels so the claim would come under collision (even though I had been previously told it would be covered under comprehensive). I checked CA law which states: "A "vehicle" is a device by which any person or property may be propelled, moved, or drawn upon a highway, excepting a device moved exclusively by human power or used exclusively upon stationary rails or tracks." Since a shopping cart cannot be operated on a highway and moves exclusively under human power, it's not a vehicle under CA law. I have an absolutely wonderful agent and will be sad to lose her, but I'm switching to Amica as soon as this claim is settled. read more

If I could give a 0 I would I was hit by a State Farm insured while driving down the road when he pulled out of a parking lot without looking. Pretty cut and dry bit its been 10 days and the insured will not answer their calls or return their messages so here I sit with no vehicle. Eveytime I follow up I get different information and when I requested to speak to a supervisor my request was denied. They cant even give me a timeline. Worst custome service I have ever experienced. read more

I am a long time State Farm customer and very disappointed in the service changes that have happened with auto body shops. What use to take a couple of days not takes weeks due to inefficiencies with State Farm's Claims department. My agent did his best to help, but the inefficiencies of State Farm will help drive me to a new insurance company. My review is negative against State Farm. State Farm is not "Just like good neighbors." read more

Having been a loyal State Farm customer for 28 years (1 speeding ticket at 5 mph over limit 8 years ago and NO CLAIMS!) I am infuriated that over the last 2 years they have raised my premiums 47%! The agent can only say "I hate the way they do this...". At this point I will change to another company even if I have to pay more (which I won't) because these guys need to spread the screwing around. There is NO excuse for the way they have treated a loyal customer like me...NO EXCUSE! read more

I do not recommend this company to family and friends because one of State's Farm customer crashed my truck and I gave them an estimate that was about $1,300 and they only wanted to give me $300. read more

Here's another story of "been with State Farm for years, but they done me wrong". After being a customer for 15 years, I added two more cars to the policy. The rates for the new cars were much more expensive than the vehicle currently on the policy. When I questioned my agent, she said that State Farm discounts rates after you've had a car for 3, 5, 7 years. It doesn't matter that you've been a long term customer, the used vehicles are "new" to State Farm. So in spite of my long term relationship with the company, I had to spend time researching comparable rates. Short version: State Farm rates for the new cars to a policy were 44 to 50% higher than the competitors; and other companies do not do the "charge high now, meager discount later" nonsense. I'm sure it's been said before, but thanks for being such a good neighbor, State Farm. read more

If you have to ever file a claim then you'll see the true colors of this company. I'm leaving after 10 years and never looking back. This company has treated me horribly and denied my claim just to make my hire an attorney and sue them. Consumers beware....google worst insurance companies and State Farm is there! read more

State Farm - Auto Insurance Near Me - Bloomington, Illinois

ohhh, State Farm, ya left yourself open for this one! "Like a good neighbor, State Farm is there." Uh Huh!? Heres some simile action forya. I once had a neighbor, with whom I had an "agreement" with. If I watched, and fed, their pets for the 13 days they were on vacation, everyday, at 7pm, and remembered to lock the door when I left, they would pay me $200 for my services--but if i missed a day, or didnt go feed the pets until 8pm, I would not get the $200 agreed upon. And so, I kept my end of the agreement, feeding my neighbor's pets everyday at 7pm and locking the door when I left, as instructed in the agreement. When my "neighbors" returned from vacation, I went over to visit them and collect our agreed upon, $200. Except, even though I did what I needed to do on my end of the agreement, these "good neighbors" tried to low-ball me and only pay me $125 for my services while they were on vacation; even though they were well aware that I had lived up to my end of the agreement exactly as stated. Which brings me back to State Farm. A corporation ("neighbor") that I once had an "agreement" with. If I paid my insurance premium for my motor vehicle, on time, in full, every month, then I would be "covered", should anything happen to my vehicle under the agreement. And so, like with my "bad neighbor" whose pets I fed, when it came time for my so-called "good neighbor" State Farm, to live up to their end of our agreement....what did this "neighbor" do?? LOW-BALL ME exactly how my BAD NEIGHBOR did, even though THEY got what THEY intended to get from me....my premium payment, on time every month. Bottom line: State Farm, you are a terrible neighbor! I will never feed your pets when you go on vacation again! And I hope that tree on my property that you always complain about comes crashing down on your vehicles! Good luck collecting YOUR end of the agreement! Your "best neighbor ever", Seven read more

To wait 3 hours for a tow, is unacceptable. #statefarmfail, the insurance company partners with vendors to ensure these deliverables happen. Please understand that a severe delay as this and a lack of proactive follow-up with updates is a direct reflection on the insurance company. Find vendors that can adhere to quotes of response time or hold vendors accountable. read more

I have been insured by State Farm since I was 16. That's 32 years and I have had two rather small claims in 32 years. Then I got robbed at my office (while I was there) and the thief took my car keys, my purse, and my laptop. When I called to report the loss and make a claim they told me that my car replacement keys would be under my car deductible. My purse and its contents would be under my house deductible and my laptop would be under my business deductible. Then they treated me like the criminal, not the victim. They were horrible to me! After all that they paid me nothing for replacement as everything went "towards my deductible". What a scam. You, as the consumer, takes all the risk, State Farm takes none of the risk and then they treat you badly. If you have State Farm, change. If you are thinking of using them, think again. read more

State Farm is a scam to take your money and not supply a service of protecting your home.,This should be against the law.,They should be made to shut down and repay all the money they took from people..Is there a service that would protect us from them ? Please someone anyone that would stand up for our rights if you know please email me at debntimfourever@gmail.com...State farm took advantage of me and left me and my son whom is handicaped homeless and i pay 1,200 yearly home ins and 1200 yearly auto with them,and clearly they should have covered my claim..an agent in my area state farm told me they are not allowed to cover any claims now.,maybe they are being forced to shut down.,I pray all who are involved within this state farm money racket gets whats coming to them...Dont waste your money.they are stealing from you. read more

Do NOT use State Farm Insurance - use ANYONE ELSE They don't pay out when you have an insurance need and then they do pay out when someone else hits your car. When you call them they count this against you and then they cancel you because they can. That was their answer. SERIOUSLY, DO NOT USE state farm. Go to anyone else, they will be more helpful and inexpensive too. DROP them while you still can.... read more

I REALLY HOPE THAT SOMEBODY AT THE CORPORATE READS THIS REVIEW. I am extremely disappointed with the customer service provided by this location. I called about a claim and a guy, (I wish I wrote down his name) was extremely rude and unprofessional. When I talked to the claim manager, Janis Lancaster, few days later I understood why. She was just as rude as her employee. If that was not enough, she had a very angry attitude. I really hope that this company offers anger management courses to employees. I have experienced bad customer service before, but I NEVER HAD ANYBODY YELLING AT ME ON THE PHONE. State Farm, like most of the car insurances, try to find any possible excuse not to pay you, however, there NO EXCUSE for rudeness and lack of professionalism! read more

If you are reading this as a potential customer interested in State Farm, do not, I repeat DO NOT get your insurance with State Farm. If I could give 0 stars, believe me, I would. I requested a tow, and I was told that I would receive it in an hour and a half, but it ended up not coming until four hours later. When the tow truck driver came, he barely spoke to me before getting my car on the tow (he said he had the report from State Farm & knew what was wrong with the car) and proceeded to move off and my tire flew off. I've called State Farm countless times, been hung up on by three people on the phone, was told I would receive half of the extra $55 I was charged for the tow (which I never received). I'm currently looking at new insurance companies because this is absolutely unacceptable. The people who work the phones are in dire need of training because half don't know what they're talking about, while the other half are rude for no reason. Why should I pay hundreds of dollars to a company that literally does not care about me as a customer?? DO NOT GET STATE FARM!! read more

Been a customer for over 25 years. Had 1 small claim. Finally went on vacation and while were gone the water line burst @ my house. Thank goodness I have "good neighbors" who turn off the water. Call state farm and file a claim, because like a "good neighbor" State Farm is there. From the minute I talk to my agents office they are already in "deny" mode. It then takes 2 days to get the claim number. Claims dept calls and is deny mode as well. Day 5 claim denied. No one from State Farm is there for me. I would doubt they will be there for you. I had always recommended friends and family to State Farm but that is over unless they have a change of heart. Very sad way to treat a long time customer. I feel sorry for the people who work their that have to support anti-customer policies. Agent calls me back, so sorry but basically - tough luck. Good luck somewhere else. read more

State Farm is one of the worst companies for home insurance. We have hail damage from a storm that happened in April 2020. State Farm has come out and told me there was no hail on that day. I was home and personally saw all the hail come down. Then Another tech comes out to look at it and refuses to take pictures of the hail damage that my PA shows and instead takes pictures from the non storm side of the house.Then they told me that there was some damage to the roof shingles and it needs to be repaired. We have a double layer of shingles so no builder will come out and repair it because it could cause more leaks. Next, we find that repairing shingles on a double layer of roof is against building code. State Farm counters that by saying the damaged area does not require a building permit and therefore can be repaired even though it goes against code. So we do what they ask and try and locate a roofing company. We have had at least 4 building companies tell us the roof cannot be repaired and needs to be replaced. We call State Farm and they tell us that they have reviewed the complaint and are finished looking at it. The roof is still damaged and now I am getting water spots in my attic roof. They told me that it is my fault that happened and I should have fixed the roof. I remind them that I have been trying for the past year and they just say that they can no longer help me. This is State Farm, never there when you need them. read more

End result of paying premium insurance no better than fly by night companies. In the end they terminate you if they have to pay. After 20+ years of unconditional support and more than 15 personal and business policies they need to "mitigate" their losses by selectively viewing a 5 year occurrence of claims versus 20+ years and cancel me. They are no better than the politicians they serve. Integrity and value are no longer who they are, numbers and actuaries determine your value. If you seem like a risk, expect to get cancelled on predictions of fantasy and not factual data. I am glad for Yelp as an outlet to let others know what they are buying and to put true opinions out there. What makes a fair or good business great is what they do what is right to keep and maintain your business, it used to be the American way. read more

After over 30 yrs with State Farm, they have cancelled our homeowners policy. Why? Because we had 3 claims in 5 yrs, all weather damage. Like I can tell Mother Nature to stop the hail, wind or lightening. We've had them for our cars, boats, campers, homes and renter policies since we were 15 yrs old. Never missed a payment. So, if they won't keep our homeowners, they won't be getting anymore of our vehicles. read more

As many of you know, my car was hit on Halloween at the Malls drive through trick or treat thing. The other person went through a stop sign and hit me. They told State Farm that even though it was heavy traffic and bumper to bumper that I was flying so they couldn't avoid hitting me. Any one who was there knows that "flying" wasn't possible that day. Because they claim I was and without proof, no witnesses, no radar, no police report, State Farm said they will take the word of their insured. They have not reached out to me or talked to me even once. They have not asked me to provide a statement to them. Without having done any of this, they are claiming I am liable at 20% for negligence for excessive speeds. When I and my insurance company said we wanted a managers review of it they claim they don't have managers review anything. What the adjuster decides is what stands. She then informed us that if we wanted to complain we could to the department of insurance. Well I am. That's my next stop. StateFarm you should be ashamed. That's not good business practices at all. read more