don't typically write reviews, but I felt compelled to share this experience.
This is the Rock Hill SC location.
Last night, my family and I visited this establishment to celebrate my mother's birthday with an evening of bowling. We were accompanied by our children and grandchildren and were looking forward to a fun family outing.
We ordered food while bowling during our one-hour lane reservation. The food arrived about 30 minutes later, which was reasonable given how busy the venue appeared to be. Our server was excellent--friendly, attentive, and professional throughout our visit.
The only issue with the food was an order of fried pickles that were severely overcooked. They were so hard that they were difficult to eat. I mentioned this to our server, who apologized and said she would speak with the manager. I was not seeking a refund or a replacement; I simply expected the manager to come speak with me directly regarding the concern.
Unfortunately, the restaurant manager chose not to address me personally. Instead, another manager approached and apologized on their behalf. During the conversation, I was told that I should have returned the food sooner. That response made little sense given that we were actively bowling and participating in the activity we had paid for. It seemed unreasonable to expect customers to leave their game to track down a manager over a side dish, especially when the issue had already been communicated through our server.
While I appreciated the apology from the second manager, I expressed that avoiding a direct conversation with a customer reflected poor customer service. Customers deserve to feel heard when they raise a concern, regardless of how minor the issue may seem.
What was most disappointing was not the overcooked food, but the lack of accountability and communication from the manager responsible for the restaurant. A simple conversation could have easily resolved the situation and left a positive impression.
Because of this experience, I cannot recommend this establishment. Good customer service is about listening to customers, addressing concerns directly, and taking ownership when issues arise. Unfortunately, that did not happen during our visit. read more