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EZ Pools

EZ Pools

(20 reviews)

Southwest

After using over four different pool services since 2012, I will never trust my pool to anyone…read moreexcept Eric and EZ Pools. I've been his customer since July, 2017.   Eric is incredibly knowledgeable and professional. Not only does EZ do an excellent job of regular cleaning and maintenance, Eric understands the technical aspects of the actual pool equipment and is able to successfully troubleshoot the mechanical and electrical pool issues that occasionally arise.   Of course, Eric doesn't come every week to maintain my pool, however, unlike pool services I've used in the past, he has a knack for hiring diligent, honest and dependable people. They are skilled at both keeping the pool clean and monitoring the overall health of the pool. They are always respectful of my property and of me and my family.   I cannot recommend Eric and EZ (and his staff) more highly!

My husband bought a pool heater part, Pentair Master Temp 12S Replacement Manifold Kit, for…read more$262.00. The product came with a broken Bypass Valve. This product has a 30 day warranty. We have called and emailed EZ Pools in New Jersey numerous times for TWO MONTHS ! With zero response through email & when called, only to be told the exact same robotic shpeel, "I will push this through right away & email this order to the team". Today when I called the 3rd time, I asked to talk to the manager & was refused. Being told, "all Five managers were busy" ! THIS IS A NIGHTMARE OF A COMPANY...

Diegos Pool Service - Pool maintenance Henderson

Diegos Pool Service

(54 reviews)

Southeast

From sewer to bluer! Diego made it all happen. I swear I'd never buy a house with a pool, again,…read morebut Diego's "no worry" and "go for broke" attitude has changed my mind. His work ethics are amazing! He's not afraid to work or of working hard! In fact, he loves to work!!

We had been using this company for our regular monthly pool maintenance. Our pool was recently…read moredrained as part of a remodel and was scheduled to be refilled on Friday. I contacted him in advance and asked if he could come Saturday or Monday to get the water properly treated and balanced. He told me he couldn't come until Thursday. Since I didn't want a newly filled pool sitting that long without being properly treated, I told him I understood and that we would find another pool maintenance company that could come sooner. I then asked him to refund the unused portion of the $150 monthly service fee, since he had only performed one service that month. Instead of simply discussing the cancellation and refund professionally, the conversation became extremely hostile. He told me, "You pay thousands of dollars for a remodel, yet you won't pay me $200?" and eventually called me a "low-life" and said he "could wipe my ass with that money." I understand that there can be disagreements about charges, and I had no problem paying another company for the chemicals and startup service. My issue was the way I was spoken to simply because I chose to discontinue the service and requested the unused balance back. Unfortunately, after the way this situation was handled and the personal insults I received, I would not use this company again. Update after the owner's response: His response unfortunately reinforces the reason I decided to change companies. I did not cancel because I was looking for free service or because I did not want to pay for chemicals. My new pool company charges me $159/month, which is actually more than the $150/month I was paying him. They also charge separately for the freshwater startup chemicals, which I agreed to pay. I have no issue paying for services or chemicals. I changed companies because I was unhappy with the service and, most importantly, the way I was being communicated with. Even after I ended the service, the owner continued calling me "low-class" publicly in his response to this review. I think his own messages and response speak for themselves.

PoolSmart - PVC leaks fixed!

PoolSmart

(17 reviews)

Westside

I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

Starlight Pools - landscapearchitects - Updated October 2026

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