The ACS AI is even stupider than the Google AI if you can imagine this. I just tried to find out…read moreabout their business internet packages and the AI couldn't even figure what "new service" meant seven times.

customer for at least 26 years…read more Replaced defunct modem fairly fast. But, customer service is practically non existence.

Contracted with ICD for a functional router. We paid:…read moreRouter: $248 Labor: $ 95 TOTAL: $343 What did we get? A router that provided partial internet for 10 days. Contacted ICD, they sent a team to troubleshoot, which I appreciated, but they also didn't complete the fix. The next day we lost all internet and TV. But ICD sent us a bill for $213.75 for the "troubleshooting" that didn't work: We went and bought a new router (same model) and found another installer who replaced it for us over the weekend. At this point *we are out $817.99 for a functional router.* We returned the $248 router to ICD, but they never refunded us. It's unthinkable ICD is making us pay for their labor to fix a defective router ICD sold us that we had to replace and install at our own cost.

We needed a lamp for our theater projector in a hurry. Dustin was able to…read more find the exact lamp we needed in the Lower 48 and we had it within a couple of days. Great service!