I really liked Stark business owner Jonathan of Anchorage as a person. I would never have figured him to be someone that completely ignored multiple requests to determine the cause of poor reception of two antennas and cables that he installed. Upon install, he accidentally drilled through my new rain gutter and the entire job took him the better part of a day which he admitted is not normal. He was apologetic, however was charging me full cost until I mentioned the gutter. He was generous and said no charge! BUT I did not feel comfortable with that and instead received credit for the gutter and paid the remainder. The reception has slowly deteriorated over the last few months and I have been calling him within the same time. The install is now about 6 months old and I have been trying to get him to return my calls for half that time. He has not answered my calls, emails, or service requests on his website. This is when service is expected -- to follow up on a clients problems that began within 3 months of install. So, as a person he seemed honest, yet the install is questionable, and now the customer service follow up is the worst. read more