Well after 1 year I finally have ALL of the work completed to my home from damage due to March 2025 tornado. I understand the timing because of so many customers with damage to their homes.
What I do not understand is the LACK of communication with their customers. The project manager for my home did not communicate often or effectively with me. Months would go by with no calls, texts or updates. I had to reach out to him for any information regarding the work to be done.
Calling the office was no help, they said they would give him the message, which in turn did not get a quicker response.
The work was done in steps..
The roof was replaced in July 2025 by non-English speaking men. I tried to talk with them during the process, and they did not understand anything I was trying to ask or say. They also were unable to CORRECTLY reattach my Direct TV dish. I had to pay Direct TV to come and fix their mistake. The project manager was aware. NO REIMBURSEMENT.
The roof replacement was satisfactory.
The siding was replaced earlier this year. Those workers were friendly and efficient. However, there was insulation left all over the side of my house. Bits and pieces flying all over the place my HOA wasn't pleased and neither was I.
The siding looks nice and the work was satisfactory.
The gutters were replaced a few weeks after the siding. The workers were quick. The work was satisfactory, but I did find several rusty nails in my front yard and on the driveway. I am grateful I did not get a flat tire.
Now since the work is all completed comes the invoice for payment.
I received it in an email. I was ready to pay and notice that there was a $25.00 fee to pay online. Now I do know sometimes there is a small fee to make payments online, BUT $25.00 is ridiculous. I was paying $12,842.67 for the work that had been done, wanting to charge me an additional $25.00 fee made me ANGRY.
In closing, I would just like to say NO I would not use STARK ROOFING again. The company has left me discontented. read more