We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

Average price compared to others. Service declined to the point that it was more of a headache…read morethan anything else. Promises of services were not kept and an attitude from the owner, Japi, that he really only cares about checking the 'completed box' and collecting payment. Suggest you find a company that actually cares about their customers...

This company has bad customer service very pushy to do things for the pool. Very poor weekly pool…read moreservice did not brush walls pool ledges and have not been for awhile until I decided to review the cameras show's the cleaner there under 7 mins start to finish have algae in the water now and chlorine levels very high I since then let them go shared the video with owner and refunded that weekly service he is aware of the situation. Be cautious McKinney Area Willow Wood

The best pool service I have ever used! Reliable! Fast service. Help to save me money!read more

Won't return my calls Need refund and pool warranty work…read moredone. They remodeled my pool in Oct 3024 and now it needs repair. The rep came out and told me it would be fixed and someone would call me but they never did and I have called and left messages several times with NO RESPONSE

Madison and Chris made me a very happy customer by working with me to find the right filter for my…read morepool and quickly arranging for a pump repair. It is so refreshing to be heard and treated with compassion by a business. They were both so impressive and wonderful to work with. And today, Miles from Integrity Pools came by for my "Pool School" session. I just had the new filter installed. I am going to try to manage all facets of pool ownership without paying anyone to help me maintain it. He was SUPERB. He was conscientious and professional about the scheduling and arrival time. He handled my ENDLESS questions like a champ. He helped me know when to toggle between my note taking and just recording a video when notes would have been too complicated. He took the time to explain everything I needed to know and the additional things I wanted to know. He was patient and good natured. I actually know what I'm doing now. I give Miles from Integrity Pools my highest recommendation!

I had them come out to do just a maintenance and inspection on my pool equipment and also figure…read moreout why our spa would not heat. Aaron identified a couple of leaks and figured out the issue with the spa. All of these issues were repaired within a couple of days with high-quality and very reasonably priced. I would recommend Sunny Day Pools to anyone looking for a pool service and repair company.

My only regret is not contacting this company first. They took care of a pool that was left…read moreEXTREMELY GREEN by another company that did awful work. Sunny Day not only restored my pool, but was able to do so without draining it, which other places wanted to do even if it wasn't necessary. They repaired my plumbing lines and replaced my filter. They fixed my heater pad without insisting an entire new spa heater was needed. They arrived on time each week and took great photos of their work. AN. AMAZING. COMPANY! Honest and fair quotes. Kind people. Responsive staff. Just all around a superb company in the Fort Worth area.

And now I have to drain my pool because this fraud and idiot used too much copper/algacide in his…read more$2300 pool cleanings

I started this service relationship feeling great about things, but the quality and communication…read morehave gone downhill. I've been extremely patient and understanding, but I've had to repeatedly chase down information just to know where we stand. We went two weeks with no service due to weather, which I understood, but no one notified me. I had to reach out myself to find out what was going on. During that time, the pool began turning green, so I contacted Sean. He told me he would come out the next day, but he never showed. He eventually came on my originally scheduled day instead. I've paid for four weeks of service, yet I've now gone another two weeks with no communication, no updates, and no pool service at all.

We had a great experience with Danny and his team. From the beginning, Danny was professional,…read morekind, and extremely communicative throughout the entire process. He provided excellent service at the best rate we found, and the quality of the work exceeded our expectations. Not only did they do a fantastic job cleaning up our pool, but Danny also took the time to share helpful tips and pointers on how to properly maintain it moving forward. We really appreciated his honesty, knowledge, and willingness to answer all of our questions.

We've been really happy with Confiance--much more so than other pool service providers. Very…read morereliable and responsive. Some things that set them apart from our previous pool service people: - They send photos of every service they do- special or routine.. - no surprises. Previous service providers seemed to regularly bring up problems & part replacement needs, to the point of being suspicious. This hasn't happened once with Confiance. Everything has gone smoothly and the equipment is running great - they go above and beyond. I mentioned having a pool robot with a bad cable and was having trouble replacing it. They sent someone over same day who replaced the cable in no time & no charge, and also walked me through fixing a WiFi device that controls the pool filter. - always responsive with questions- for example how to protect filter during the deep freeze- which also went well

Carson responded to my inquiry quickly to resolve a couple of recent issues with my pool. The first…read moreissue was regarding the booster pump. He identified the issue quickly and then informed me of options. What impressed me most was when he told me "If this was my equipment and my money, this is what I would do." He was very reasonably priced, professional and punctual.

Swim Clean has been taking care of our pool for over three years. Carson has done everything for…read moreus...cleaning and maintenance, replumbed, and replaced out pump and filter. It finally came time to have the pool replastered, and Carson and his crew did a beautiful job! Carson went above and beyond to make sure we were happy with the results. He is very reasonably priced and fair. He is honest, and just an all-around good guy!

Fernando was fair with his pricing..He repaired my pipe in less thsn 2 hours. He was extremly…read morehonest and never charged for both unions to the pool pump. In todays dag and age uts hard to find such honesty and good workmanship. He just found a customer for life.

Sparkly Pool offers great services! We have been using them for over a year and they do a really…read moregood job with our pool. Fernando is very experienced and has always been helpful, knowledgeable and professional.