Literally THE slowest Starbucks I have ever been to. Got off the interstate to "grab a quick coffee" for the rest of our drive. Ordered two iced coffees. Waiting for quite a while to even place our order should have been first clue. Seriously...the line is out of the driveway! We received one coffee and have been sitting for over 15 minutes!!!! We still don't have the second one yet. There was ONE car in front of us. The barista has shut the window and is just inside, putting together food orders. He's completely ignoring us - and the 20 people behind us! Seriously - no one has even opened the window to apologize for the delay. Ridiculous. So you can see I'm telling the truth. My order was placed - at the driver's speaker - at 1131. See the cup. We got it at 1150 - see the clock in my dashboard. read more

Starbucks - 1150. My coffee was just handed to me. Not so much as a "sorry for the delay" - Coffee & Tea Near Me - Waterville, Maine

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Skip this place 25 minutes waiting for 2 pink drinks. Absurd. 7 people working here and they can't get 2 drinks out. ! read more

Starbucks - Coffee & Tea Near Me - Waterville, Maine

they use the good ice in their iced drinks, it takes up less cup space than the round ones that Augusta uses Drive through piles up on weekends but i think that happens at every location to be fair. workers are always nice read more

We have family in the area so I've been through Waterville a lot in the last fifteen years or so. On that timeline this Starbucks is relatively recent, but it's been there now a few years. This area being what it is, I don't expect there to be a lot of generosity on the part of the locals and tourists who pass through, but even with that in mind this store is underrated. I'm not a big Starbucks guy but you know what you're getting and there just aren't a ton of choices in the area (though that's slowly changing) So I went there last month for about two weeks visiting every day for some kind of breakfast sandwich and coffee. It never failed to be clean, expedient (even when crowded), and the service was always friendly and prompt. The bathrooms are just fine and someone is clearly tending to them throughout the day. The only ding is that sometimes they run out of things (not atypical) and I just don't love music piped through every speaker, but for that I'll have to take it up with the whole company... Anyway, their rating is undeserved unless they suddenly became really good and consistent for the two weeks I was there. read more

Drinks were great! Ordered 2 venti chai and from ordering to pulling away was out in under 5 minutes. Service was super friendly and attentive. It did appear to be closed, but had a note on the door that drive thru was open. read more

I ordered a hot white chocolate mocha through the app. I got to the store not even a minute after I arrived they announce my name and come to find out they made a cold drink for me. Within just a couple minutes, they remade the hot white chocolate mocha and I was on my way. read more

Starbucks - the counter of a coffee shop - Coffee & Tea Near Me - Waterville, Maine

During my stay in Waterville, I was happy there was a Starbucks. I guess when there is college/universities in the area, there is coffee chain somewhere. I usually stop by here before I head out to work. My usual drink is iced Matcha with coconut milk. The staff is alway wonderful and kind to me. If I am every around this area again, I will definitely stop by. read more

Starbucks - Matcha green tea - Coffee & Tea Near Me - Waterville, Maine

This is the worst run Starbucks in the US. The store should just shutdow. They always have an issue. On 5 seperate occassio s including today, unforseen circumstance only the drive thru is open. Unacceptable. Place needs a serious management change with a focus on running a business. read more

Waterville Starbucks is the worst Starbucks in the US! I went in because the line was to the rd. Waited 25 mins for 2 drink. I watched 6 employees standing around while roughly 20 people inside waited for 1 item. They are constantly out of everything, including creamers of any kind! The new district manager is a joke who laughs at every complaint and doesn't take her job seriously! They constantly have boxes lined up so sitting is not an option, and if they are open for "normal hours" it's an act of GOD read more

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was unsure what a bagel was, but quickly recovered. it was actually my fault. i have poor annunciation. i say bagel and mango the same way. starbies = pride bagel was lightly toasted read more

Starbucks - pride - Coffee & Tea Near Me - Waterville, Maine

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Rude AF. The blonde woman in glasses is there to chase you away from the counter. They messed up my order and the barista was like "well I didn't take your order" Bad news, guys--if theyre this rude at the start of the season it won't be long before they're throwing things at you read more

I'm not a Starbucks regular but I've been to a handful of other locations to know that the service at this one is seriously lacking. Nearly 20 min wait for two soggy breakfast sandwiches. Oh- and dank messy bathrooms. Overall seemed like too many workers, and not enough working. read more

We recently stopped to get a cup of coffee and were told to be a 15 minute wait due to the drive thru lane. Bathrooms were a mess.

Do not go here unless you want to waste 30 minutes of your day, watching the workers make a drink slower then a sloth would. Came here after a softball tournament expecting a nice treat, and it took 40 minutes to get my order after it was placed. There was at least 7 workers, and they still couldn't get drinks out in a timely manner. This was unacceptable. However the drinks tasted fine. Overall wouldn't suggest wasting your time though. read more

I'm torn about this review. I love my Starbucks, I drive 20 miles to get here. My order varies but it's never anything out of the ordinary because I'm not a fastidious person. In other words, it's what's offered in the app although I will of course change the size of my drink and once in a blue moon, request light ice. That's as "complicated" as it gets. I make it a point to tip and I'm always courteous to the staff. The staff are always very nice here...now that I think about it I have never encountered a rude Starbucks employee in any state/location. My issue, and I don't even know if it's the store that's to blame, or if it's an app problem. However, on several occasions, I will order something just to get to the store and find out it's sold out. I don't want your crappy $4 refund card that I never use anyway (that's why I have an app), I want breakfast. Why else would I drive 20 miles to get here? It's maddening. There's legit a 15% chance that I will encounter this problem. It's ridiculous. Yet I love Starbucks THAT I'm willing to risk it lol. read more

My order took an inordinate amount of time and was not prepared as requested. I'm not sure what I was given. The place was absolutely filthy. Very disappointing. read more

Starbucks in Waterville used to be great! The baristas seemed to enjoy and take pride in their products. Not so in 2023. The last flat white I ordered was only 1/2 coffee, 1/2 cup foam! That is not a flat white! I don't think this is the case with all Starbucks though, so I'll continue to patronize anywhere but Waterville. read more

Stopped in and ordered three simple drinks and they took about 30 minutes to be made. They made 15 mobile orders that just piled up which there were 15 people inside waiting on drinks. One guy said he waited 25 minutes for a BLACK COFFEE and staff refused to let us speak to the manager. Waited so long I had to use the restroom which was also disgusting. If you want a coffee please go somewhere else read more

This morning Jen the so called manager was hanging out the window talking to her friend passing her phone showing them pictures holding up the line. So I said are you gonna hold up the line and talk all day and she snapped at me and said yap i will im the manager telling me she can do what ever she wants and shuts the windo in my face jen with the blue hair your not being a very good manager leaning out the windo holding up the line read more

I rarely meet a Starbucks I don't like! This is no exception so far past to coast the people are great Friendly faces and my favorite hot beverages! read more

Starbucks - Unassuming sign. - Coffee & Tea Near Me - Waterville, Maine

This is a really bad Starbucks. There is about a 1 out of 10 chance they will follow the Starbucks recipe. If your drink doesn't taste right don't try to return it. It may be Starbucks policy to fix drinks but they don't like to fix them at this location. They can be very rude. read more

30 minute wait for a black coffee and iced tea. The baristas don't call names as items are being placed in the pick up area so people were taking other people's orders. It was a cluster f! People were getting there money returned and walking out. read more

Very nice personnel but very understaffed. It takes all of them to keep up with demand and no one is cleaning up. The tables, chairs and counters are filthy. read more

Moved from California and now living in the New England: this means Starbucks has much more valuable. Especially outside of the MA. When needing coffee in the middle of nowhere on the way to/back from hiking in NH/ME, and still want good quality, Starbucks is the first choice. So glad I found this and appreciate their stable quality. Baristas are friendly here, too. read more

This Starbucks location is pretty valuable to me. Since moving to Mass, I have now made a total of three hardcore weekend drives to Baxter and/or Acadia in search of nice hikes. I don't think I would have survived these drives if there was not a starbucks here at about the mid point and I had to rely on Dunkin Donuts. This Starbucks location maintains the consistent quality of products and services found in every other location. read more

Plan on at least a 30 minute wait for a mobile order. This is not the first time this has happened. The app said it was a 6-9 minute estimate on pickup time. The app should reflect the correct time depending on the number of orders pending ahead of you (30 minutes). The staff that was there was doing the best they could but Starbucks needs to staff more people for this location. There was a lady just running the register and she could have been helping make drinks or food. She didn't seem to be overly productive or helpful to the other staff members. read more

Just left there and the woman who was at the register was extremely rude. Slow service and long lines.

I stopped here on my way north on I-95, heading to conduct a Medicare seminar. It was raining and I was desperate for caffiene. I remembered this Starbucks just off the interstate exit on one of Waterville's nondescript boulevards choked with strip malls and everything wrong with this kind of 1980s and 1990s development (actually, this kind of sprawl development dates back further than that). This shop is tucked-in near an array of big box stores, a phone store, and probably a smoke shop (or a tanning salon). Not much to commend it among the surroundings. What I know about Starbucks however, from traveling, is that no matter where you go, you're going to get a bold, brewed cup of coffee. Being plant-based, I really like that they have non-dairy options, like soy or almond milk, too. Why doesn't Dunkin' Donuts (or McDonald's) get on-board with the vegan revolution? That's why I never go there any longer for coffee. Well, I'm really not a fan of their coffees, but that's another review for another day. This particular location was clean and the staff upbeat and friendly. In today's workforce market that's not a given, no matter where you happen to be. I had my coffee and was back on the interstate headed north and I probably only lost 10 minutes, or so. read more

I went to this Starbucks on a stop from a road trip. The staff members were very kind and welcoming. My fiancé and I decided to try something that we've never ordered before. We picked up our drinks, and we both tried the new drink. Neither of us really liked it. He asked if we could get a refund or a different drink because it was not what we were expecting, and they were so understanding. One of the workers said they would rather he leave with something we like than nothing and another worker asked if my fiancé wanted to try the drink before he left to make sure it's what we wanted. This was very much appreciated and we felt blessed and encouraged by their kindness. read more

Best group of staff ever! No matter how many busy they get they always have a smile. Happy to see them getting remodeled. They always get my drink perfect. read more

When you go to Starbucks, you know what you're getting for product. The wild card is always customer service and my experience this morning was very pleasant! It makes all the difference! The women behind the counter this particular morning were pleasant, willing to deal with my weird requests, and more than happy to leave me with a friendly smile. Good cappuccino too :) read more

Possibly the best Starbucks I've ever been to! I live in a very Starbucks-heavy area (DC metro). The service we got at this Starbucks in humble Waterville ME blew all my local Starbucks out of the water. The young lady who took care of us at the drive-thru window was so much friendlier and more competent than what I'm used to that it was like a whole different company. Kudos! read more

For as many times as I have stopped by this specific Starbucks & given them my patronage, I have yet to experience even the slightest form of friendliness from the staff behind the counter. I'm not sure if it's the suit or the something else but the experience is lousy. I always try to tip & always try to ask the staff how their days are going. I don't write bad reviews, but after being treated lousy for so many visits it's now prompted me to inform other potential Starbucks fans beware of the negative treatment you could receive here. It is absolutely specific to this location as from York, Portland, Freeport, Brunswick, Topsham and South Portland I have always experienced friendly baristas. Not sure why Waterville is so miserable. Think I'm gonna cross Waterville off my list of favorite Starbucks stores in Maine. read more

What a HORRIBLE location. Service is THE WORST. Standing waiting to order and not one person would drag themselves from out back to come wait on the customers inside the lobby. I'll NEVER recommend this terrible location read more

Jacob has natural, genuine, outstanding customer service skills. He made sure I was happy and I knew he was happy to help. I ordered a latte and didn't specify hot or iced, when it came out iced, I was assertive that I wanted hot milk for my belly. Jacob offered to help, I wavered, he made sure I knew it was no problem. I ended up with my warm latte! It's my day off and it means a lot to me to have a treat and a great experience. Thank you Jacob. read more

This place was disgusting. Two overflowing garbage cans outside the front door, trash on the floor inside, and NO type of milk product to add to your coffee on the cafe bar. When I asked for half and half one of the servers left a half empty container at the pick up area for me to retrieve and bring over myself, no insulated containers. Pass this one by no matter how much you need coffee. read more

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1/2 hour before closing. Oven off. Not too eager to serve coffee. Display empty. We don't care do you? read more

Starbucks - Look no food. Quitting time. Ok at least in a half hour. - Coffee & Tea Near Me - Waterville, Maine

Did not expect such a great experience just passing through town. Easily accessible from the highway with friendly, fast service. Perfectly made ice coffee and lattes. Highly recommend! read more

I always get prompt, friendly service at this location, and they've never messed up an order. The seating area inside is small but nice for coffee with a friend, and in the Spring they set the outside seating back up. read more

Staff takes over the cafe with loud and self indulgent conversation. Not a customer centric environment. Drive through or drive on, don't go inside. read more