Here we go again!!! Another issue with Sam . I can't believe she still works for Starbucks. Behavior is no longer maintained by consequences in the corporate level. This is why this rude behavior permeates much of our culture and expectations across countless businesses , from fast food, to retail.
Sam has been a real problem at this location for over a year. I have no vendetta against her. I think she needs to be held accountable for the way she treats customers and regulars.
I live down the road from this location so I am inside doing my school work, I frequently go here with my mother. I see how she interacts with other customers and even employees and I'm not exception. She is the queen of passive aggressive! Fake smiles. And all out bad attitude.
She can't seem to understand certain drinks. Or what "light" milk means. If you complain, or simply say something she doesn't like you get the passive aggressive , "well you said light milk", immediately takes the drink back and dumps 8 ounces more milk in it because I asked for more!! Now the entire drink is milk! She say "well you got your milk!" With a giant smile on her face, knowing she ruined my drink!
She knows who I am and chooses to do this intentionally. It's just gross and uncalled for.
It continues because it doesn't matter how many times I complain to local management or corporate she is still there, treating customers poorly. read more