let's give them some grace... this place is slammed morning to night. The staff handle the chaos the best they can. They try to stay on top of the garbage and tables but it high traffic. Not the best starbucks in Toledo, but for being this busy they do as well as can be expected! read more

As expected at this busy location. Walk-in pick up timely and correct . Also has my favorite beans in stock. It's amazing the se in's review down is 7 years old, how's that YELP? These ratings just tell me mostly mad people places, happy customers just move on. read more

Love that Starbucks doesn't care about its loyal customers. This location has been completely closed for 2 days due to them trying to unionize. They could have brought people in. Edit: once again CLOSED on a Monday morning. When is this place going to get its act together. You are going to lose a ton of loyal customers with this BS. Might as well move out of the plaza so someone reliable can move in. read more

They've been closed every time I've tried to go in the past month or so because they're trying to unionize. When they are open, the workers are not friendly or helpful. They only have one person doing mobile orders while they have 3 doing drive thru. I've shown up multiple times to see my drink sitting there half-made with no barista in sight. It's a popular location and I don't want to see the store closed but absolutely awful service. read more

The people who work here are rude and they are always out of the simple things to make drinks. Unbelievable! This is by far the worst location! read more

Rude employees, terrible attitude, can handle rush hour, they'll forget an item and blame you for it. Dirty, stinky so many things wrong with this place. read more

I get beverages from here a few times a week. The drinks are usually good but if I order it the same as last ti.mw I would think it should taste the same and often it don't read more

Today is August 26 and it is 12:28 PM. I just left Starbucks and the girl at the window. I don't know what her problem was. Maybe she got up on the wrong side of the bed, or maybe she just didn't like my complexion. I ordered a cheese danish, she told me they were out five minutes later I pulled over not even five minutes later I pulled over. I got on my phone and I called to find out if they were out of cheese danish, they replied no we're not out of them. Whatever was wrong with miss lady, the company needs to take care of it please contact me. One more thing She please no napkins in my order. I expect to pay prices like I pay here at Starbucks but I also expect good service. read more

depends some days they're fast other days they don't even pay attention to the customers today I'm hear waiting on the same shake. espresso I get every day over 10 minutes with no one ordering the mobile orders are more important than those who place them on the inside I've started going to Kroger now and they have nicer staff LOVE STARBUCKS! I work in the restaurant business and our customers are top priority here they're not read more

This is my neighborhood Starbuck's, and yesterday I went in to pick up my mobile order around 10:20 am. Walked in the door and there was a puddle I didn't see and I WIPED OUT! No employee ever saw me, but all the customers did and a gentleman came over and gave me a hand up. When I told a barista, they said they would get the manager, but after waiting a few minutes, no one came out to see me, but they did put out a "caution" sign. I am pretty sore today, but I can't believe the lack of attention or empathy. No I'm sorry, nothing, and I never saw a manager. read more

No card reader so I had to walk back out to my car after putting in my order. Waited 20 MINUTES for 2 coffees and 3 people behind me got the same kind of coffees as me within 4 minutes. I also asked for a extra shot that I didn't get, I even showed the girl the label and she said "I know what I made" well i definitely didn't taste the extra shot that I pain $1.00 for. I'll drive to Lambrtville Kroger before I ever come back here. read more

I waited 20 minutes and then left without a refund because they said it would take 30 more minutes. The cafe was packed with people just standing around and nobody getting their drinks. read more

Terrible coffee and terrible employees. I'm usually a fan of starbucks, but just not this location. Every time I order a drink, it tastes like milk plus water. It is very lacking in the coffee department. Drive through lines are always long and blocking the entrance (horrible location and planning on management's part). One time I decided to do a mobile order then walk inside for a carry out. I came in, stood right in front of the pick up area trying to get someone's attention for what felt like 10 minutes! I did make eye contact with a few of them, but no one seemed to want to acknowledge me! Were they busy making drinks? no. Were they taking orders? no. There were others just like myself who were also waiting on drinks to be handed to us since we can't grab it ourselves (COVID regulations). Some guy was in a hurry so he just reached over the counter to touch all the drinks looking for his own. That finally caught someone's attention hand us our drinks. I am disappointed. read more

Other Yelpers' nightmare stories about the drive-through lines are spot on. I've never seen a Starbucks where cars in line are so consistently wrapped around the building. I tried the drive-through once and since then always just park and go inside. The service in there can be kind of slow, though I attribute that to the amount of traffic coming through the drive through rather than inattentiveness on the baristas' parts. Otherwise, it meets expectations for a Starbucks. It's usually not hard to find an open table if you want to settle in and work, something I wish I could say about some locations closer to home. read more

FIX THE DRIVE THRU FLOW! It routinely takes 20+ minutes to go through drive-thru at this location. A super "fast" experience still takes 10 minutes. Drive thru cars back up into the parking lot traffic lanes, which is dangerous. When you finally do get up to the window after ordering, be prepared to be ignored for another few minutes. This happens regardless of how busy the drive thru actually is. Sometimes they're taking another customer's order but sometimes they aren't, and still don't greet you. There should be one person taking drive thru orders and another transacting with customers at the window. There's no reason why it should take longer than 10 minutes (at most) to go through drive thru, nor should customers be ignored when pulling up to the window. read more

It's amazing to me that a manager seems to think it's okay to yell at a customer who is sitting down patiently waiting for their Togo drink. Then when I get upset that I've just been yelled at for sitting after waiting 10 minutes the employee who took my order in the first place says "oh I'm sorry did I forget your order". I ask for a refund.. more waiting. Manager Haley doesn't listen and try's to give me a refund for about a dollar less. Now I'm more upset and now the manager thinks it's okay because I use the phrase "maybe you should f****** listen" oop oh no a no no word. Not giving you a refund now sir you can leave or I'm calling the police. All over sitting waiting patiently to take my coffee to go. Wonderful their drive through was closed and I was forced to come in. Shame on you Starbucks millions looking for work and this is the caliber of employees you hire? As a shareholder since 2015 I have never in all y years ever been so miss treated while trying to get a cup of coffee. Not a single Starbucks anywhere in the world has had such an awful employee with an ego the size of Texas. read more

Jeanette is extremely rude every single time I come here. She doesn't work in her customer connections at all and she's always very obvious about not wanting to be there. Last time I dealt with her I was trying to be nice and make small talk and she would just look at me funny and not respond. read more

This was by far the rudest Starbucks I have ever been to. The staff complains openly in front of customers about other customers.

Had a gross barista named 'Ry' who made me v uncomfortable overall. Awful customer service and bad communication skills 2. I'm very upset that this location thinks it's okay to mix containers. My milk was put in a soy marked container and I don't do soy for a reason. Usually I have respect for baristas but not this 'Ry' and other coworkers at the time. Store wasn't even that busy but I was treated like I wasn't important at all. For gross overpriced drinks I'd rather go somewhere they actually have good service and have correct customer skills. Never returning. read more

This is the worst Starbucks location ever. I've been here once before my most recent stop in and last time was mediocre - coffee tasted stale and burnt at the same time. But this time I came in and asked for light ice with my iced coffee and the barista - we'll get to them later - looks like they added extra so when I received my drink I asked if they could take out some of the ice to avoid becoming watered down. The barista said "Well I already made it so..." and that was all. Turned, rolled they're eyes and that was it. I was needing to get to work so I left. UNHAPPY! On the barista - named Ry or Rye I cannot remember... greasy skin and hair. If someone is serving customers not only should they have good customer service but they should also have good hygiene at least. This person did not. Never returning and I hope that awful barista finds a new job. read more

Amazing service, especially from Kathrine, who helped us sort out an issue with ordering online from the wrong location. Kathrine made sure we were able to get similar items, and our food was prepared fast. She saved the day! read more

Starbucks - They saved the day today! I'm thankful for understanding staff - Coffee & Tea Near Me - Toledo, Ohio

Oh Westgate Starbucks. I never thought I'd review you. Who reads reviews of a chain, amirite? Everything should be standardized so who cares...? I've now had enough sub-par experiences from this location, though, to call it out. Hey baristas... A couple tips. I was once a Starbucks barista, waaaay back in the day before Toledo had ever heard of espresso. I will now shower you with commonsense advice that will make your customers happier! 1.) Your drive through headset is not a cell phone and the other barista isn't your BFF. And believe me customers don't want to hear the details of the saga you're sharing over the radio connection and to the room at large. Focus on making your drink next time and my grande chai won't come out tasting weird. I don't know how it's possible to be distracted enough to ruin a basic chai latte, but you succeeded. Not impressed. 2. When you heat up almond milk too hot, it scalds and tastes like burnt cardboard. Way to ruin my morning as I sit with this shoddy five dollar drink in my car cupholder all the way to work. 3. When you are a sloppy pourer, and you overfill the cup, and then you slam a lid on the drink and call it good, guess what?? Some of the brown liquid gets caught on the inside of the rim of the lid. So then guess what happens when someone goes to take a drink? The surface tension of the liquid breaks and pours coffee droplets all over the drinker's white blouse, dry clean only slacks, and leather seat. Seriously?? I may have once been a barista but now I have a big girl job that allows me to buy coffee every day on my way to work... And at this job I no longer wear an apron to protect me from splashes of your coffee. I'm really NOT looking forward to walking around all day with brown spots on my chest and crotch, let me tell you. So, sloppy lazy baristas... Have a little dang pride in your work. Realize you are an integral part of someone else's day. You have the opportunity to participate in ritual moments of daily joy... Or be a dark cloud on a nice morning. Get your act together. read more

Starbucks - Watch out for booby-trapped drinks... Overfilled cup equals coffee in the lid rim equals splashed coffee on your chest and crotch. Not cool. - Coffee & Tea Near Me - Toledo, Ohio

Fast, but bar staff took a long time to get their attention as they chatted with themselves and kept their back to the customer area. Took forever to Ridley ask their attention to get a "capper" green stick. read more

Horrible customer service, they screwed up my order and were mad at me because I questioned them about it. I gave them the drink back and asked for a refund since they had an attitude about it. Then the manager comes to the window and says "she can't give me the drink and give me a refund." I didn't want the drink and I had already given the drink back it was sitting in front of the register. Instead of apologizing she basically appeared to think I wanted a free drink and had an attitude with me. Starbucks in Westgate, coach your staff. That's horrible for a manager to treat customers in the manner in which I was treated. Then she sarcastically tells me to enjoy my day. I hope she's stops biting her nails bald ;) I'll stick to Starbucks in Target on Monroe! read more

Tired of getting the hot cup of milk when I order the caramel machiato. Happened now like 4 times, I will not be going back for the $6 cup of hot milk. read more

I love Starbucks, but for some reason this location can never get my order right. I'm not trying to be complicated, but I'm lactose intolerant and ask for almond milk. Almost never get it on the first try. None of the other Starbucks in the area or the country for that matter seem to have this problem. I am 100% forgiving of mistakes, but it's literally almost every time I go. read more

Most Starbucks are pretty hit or miss with drink taste and quality. This location is mostly in the 'miss' category. Drink mods, such as nonfat milk or no whip cream, often go ignored. I echo other reviewers' comments that the staff isn't overly friendly, but I'm not going into Starbucks to make friends, so it's whatever to me. The location could not be any worse, but that is because the redesigned parking lot of new Westgate is just the worst in the world. They must have hired the same people who designed UT's awful parking lots. I'm not taking any stars away for this, but be warned the traffic at peak hours is terrible. read more

I went to this Starbucks on Veterans Day because I read online that military members receive a free tall coffee. When I asked the drive through person if they offered the promotion she was very rude and told me that do not do that and she didn't know what I was talking about. She didn't offer to ask the manager or for me to elaborate, she just dismissed me. I took my business down the street to Krispy Cream where they were very great full for my service and gave me a free coffee and donut! read more

I came to Starbucks for the Oprah Chai Tea Latte that donates a portion of the money to Oprah's Leadership Academy Foundation BUT the guy at the window said they ran out of syrup so I just ordered a tall iced peach green tea... No one was ahead of me & my order was simple so I thought it would be quick. Cars started ordering after my and I could see a line forming. I felt bad that I was holding up the line, but my order should have been quick. After five minutes the guy at the window said he was going to check up on the order. A few minutes pass and he apologizes saying "I'm sorry, I don't know why they made these four drinks before yours." I was the only car for a couple minutes, why did they make the orders after mine before me? While I was waiting I also overheard someone order the Oprah Chai Tea Latte & one of the workers said they were out of the syrup but could substitute it with one of the teas. No one suggested this to me... So after ten minutes at the window I finally got my drink. read more

This location is generally busy, but drinks are still ready in a reasonable time. If the weather is nice, then the outdoor seating makes the space a bit less crowded. Parking is ample, since this location is in a decent-sized strip mall. This location, unlike the one on Talmadge by the mall, does have a drive-thru. Downsides: More than once, I've walked in with the intent of enjoying a relaxing hour at The 'Bux, but ended up getting my drink to go (if at all) due to lack of seating. Only once or twice have they made my order incorrectly; usually I have no complaint about the quality of the product itself. It's just the cramped feeling of the location; that and the less-than-friendly baristas (compared to my regular Starbucks on Airport). read more

Most definitely the slowest Starbucks in Toledo. Good gracious. I don't think I have ever waited under 20 min to get my coffee here. Starbucks, we over pay you, the least you can do is hire one more person to help move the line! read more

I have been a Starbucks customer for many years. I am extremely disappointed in their customer service. I ordered a chai tea latte on my way to work yesterday at Secor Rd location Toledo, OH and half way to work took a sip of my drink and "yuck" it wasn't my drink. After waiting two months to get Starbucks due to the covid 19 you can understand my extra disappointment. So I called and she asked me to come back and they would make me a new one. Being already halfway to work coming back was not an option. So they said come back in the morning and so I did. They gave me my drink correctly today but that's it. No we apologize here's a $5 gift card for the inconvenience nothing. Just here you go. I am honestly shocked. Has Starbucks become so corporate that taking care of their customers is now a thing in the past?!?! read more

The baristas here are absolutely wonderful! I am a regular, so maybe the extra good service is in part due to this only. I've never had issues with drinks being messed up, but I'm also not a coffee drinker (chai and tea all the way with the occasional frapp). They also know how to handle large crowds, which is important considering they can sometimes get slammed via the driveway. The only thing I dislike about this location is the small size of the building, which makes seating pretty competitive. Sometimes, I'm looking to sit down and get work done, and if there's no seats, I end up just walking right back out and visiting a competitor that I know has space. Still, that being said, the service alone is worth the 5 stars. read more

Zero stars, most unprofessional location I've been to. I spend hundreds of dollars at Starbucks and I always have problems with this location. I do pre ordering to make my life easier and I waited over a half hour for my drink and had to leave without it so I wasn't late to work. The employees didn't care or apologize for this. Time management is something this store needs to work on, starting at leadership. read more

I'm beyond disappointed in this location. I mobile ordered due to being in a rush. I placed the order 15 minutes before I arrived to this location. When I got there they asked that I waited in line for another 20 minutes to tell them that I have arrived. Then I waited for 25 more minutes and I still had yet to receive my coffee. I asked one of the employees if my coffee was next because it had been almost an hour. They said that they have not received it yet. I showed my receipt from my phone and they said there was nothing they could do. I left without my coffee or a refund for the coffee I paid for. I am extremely dissatisfied with Starbucks. read more

This is usually the starbucks I go to as it is really close to my house, i can easily say that i have never had a negative experience at this location. the workers are always sweet even if it's crazy packed and busy and my order has never been wrong. Also, when select items are out that i typically drink the workers will always come up with another solution for me which i really appreciate. read more

On vacation from California. I was very jet lagged and needed some coffee. Wasn't sure how people around here act because at home most people are rude. Everyone was super sweet and nice at this Starbucks. They were helpful and had my drink out fast and food nice and hot. Great customer service . Next time I come out to this area I will definitely be stopping by this Starbucks. read more

Worst f*cking drive thru I've ever encountered. I spent twenty or more minutes waiting.

This is the slowest Starbucks in all of Toledo. I only come here out of necessity. Usually 6 people working and only 1 is actually working.

One of the worst starbucks locations for customer service, speed, taste of beverage, etc i am stuck going to due to location. Rarely a positive exlerience or non butter flat white read more