this Starbucks location on Freedom is very inconsistent. The drinks often contain far too much milk and end up tasting more like milk and syrup than coffee. The quality is disappointing and my beverages are rarely made the same way twice. They also frequently forget customizations and add-ins that I pay for, which has happened multiple times. Overall, the lack of consistency and attention to detail has made for several disappointing experiences. read more

Pretty much everything. Staff was friendly. The answered questions for this novice, and the order was exactly what I wanted. I wish it were a bit easier to get in and out, but it's certainly better than it was on the hill. read more

Staff friendly, but didn't pay attention when taking order and gave me grande drinks instead of ventes.. they fixed the order and were super pleasant...saw the herbal tea, asked if they added then splash of cream, which they obviously had not, so they fixed it..got on the road...and they didn't add Stevia as ordered, but I'm not going back again. You can be as pleasant as you want, but it doesn't mean anything if you can't get the order correct. Sorry, but if I'm paying a premium for an iced tea, ya really need to get it right. read more

Starbucks - empty tables and chairs in a coffee shop - Coffee & Tea Near Me - Springfield, Illinois

There was a line but no workers attending to it. It took a long time to get our drinks, although they quickly made their own coffee.

Tone-deaf, snippy help. Had to re-order after discovering the hard way the "iced energy" drinks are basically diet aspartame vehicles. Employee at register implied my fault for not asking what was not advertised. Employee at coffee bar chastised me for throwing the drink in the trash, as liquid could leak. Fair enough. Good note. No offer of refund or any other goodwill gesture. Like fifteen bucks including unmerited tip to end up with a glorified Arnold Palmer as Plan B. Won't be back. read more

Most locations are over priced, especially if you are in a touristy area. The up-charge for nondairy milk is unreasonable, especially since it usually has a longer shelf life than cow mucus. It's unfortunate that this company has become so political I can't stand supporting them these days. read more

When I come here, I remember why it's not a good idea to come here! Ordered ahead...order got lost in the shuffle. They could keep up with orders and fill them faster if they would cut out the chit-chat. This place is not up to Starbucks standards!! read more

Sadly I have to change my 5-star review to a one-star review. I also need to apologize to all the other one-star reviewers. I realize that they are correct about the personnel who work at this location. Now I must clarify that all of the men who work at this location are friendly, courteous and provide GREAT customer service. Unfortunately, they haven't been the ones providing me with service during my last five visits to this location. Instead, I've been dealing with all of the female staff employed here and they are all RUDE, MOODY, UNFRIENDLY AND UNPROFESSIONAL. They ALL have negative attitudes, never say hi or smile. Having to interact with them is an UNPLEASANT experience. I can't wait to get my coffee and leave. The store manager for this location needs to educate their female staff about the importance of friendly and professional customer service. Until this issue gets addressed and corrected I will definitely NOT recommend this location. read more

SLOWWWWWWW and they really don't seem to care. Time for a Dunkin' Donuts run instead! Staff also pretty unfriendly

They gave me the wrong drink and it is melted the service was terrible. The food was horrible. And the place sucks do not go there

Best Starbucks I'm Springfield! These people work their butts off! Super appreciative of all their hard work! Please be kind to your baristas! Most of them make $12 an hour and Starbucks is raking in millions every day! Take care of the little guy! read more

I love coming here for coffee. Hot drinks in the winter and cold ones in the summer. The staff is friendly and the store is clean. I usually get a mocha. Having a registered Starbucks card gets free drinks after 12 purchases and the have bonus specials quite often. Their food looks good but I have not tried any. I'm usually in and out with my drinks. read more

I had place my order online 20 minutes before I was to arrive at the store. Not only was it not ready others whom ordered on look one had been waiting 30 to 45 minutes to get their coffee. Then she would not make the orders in order that they came in. After waiting 20 minutes to get my coffee which makes it a total of 40 minutes she was no where near getting to my order, she started just making orders because people where coming up. NOT ONLY DID I PAY CLOSE TO 6 DOLLARS FOR JUST A CUP OF COFFEE THAT I DID NOT GET BECAUSE I COULD NOT WAIT ANY LONGER I WAS ALSO LATE FOR WORK!!!!! THANK YOU SO MUCH STARBUCKS read more

Ordered at 10:02am. Two sandwiches ready at 10:04am 1 order of coffee immediately. Second cup ready by. 10:07. 7 ppl working behind the counter and considering how packed it is in here, I'm impressed at the speed, professionalism and accuracy of my order. Good job Starbucks! Good job. read more

The only starbucks between the hotels and work. The entrance is a little wonkey, no actual left turn to get to the street, but, you can do it, cause you need caffeine! There is a good amount of parking and the staff is very friendly! The coffee is as expected and they do mobile ordering in case you are running late! read more

I am a regular here during the summer, and a drive through regular the rest of the year. I always enjoyed visiting this location. However, after the recent remodel, I can't say that I will be back very often. I liked that I could buy a coffee and sit, relax, read a paper in my iPad, and use it as an place to work while drinking coffee and eating a pastry. However, the remodel removed half of the seats. So Starbucks customers have to stand and wait for a seat to open up, or go to the drive thru. I know Starbucks has a model that relies on movement and flow of people in and out of their store. However, I don't think they realized that this location was (before the remodel) one of the very few coffee shops with a functioning area for people to grab a coffee and sit and talk. So, instead of meeting business partners, drinking coffee, working, and patronizing this location, I will visit the new caribou or Edgar's coffee shops. I was a loyal customer for 6 years, every day. This was the last straw. read more

So I work here, and I am proud to say this Starbucks is quite amazing. As one of several in Springfield, it is clean, maintained, and successful. The drinks are great and service friendly. I'm not saying this because I work there; I thought the same years before as I was developing a minor addiction to the lovely caffeine goodness.. Now I am just proud to be a part of it. read more

Starbucks - Coffee & Tea Near Me - Springfield, Illinois

This Starbucks consistently takes 10+ minutes & the staff are not friendly, esp on Saturdays. This morning, my husband asked that our Americanos be made without water (how they were ordered & reflected on the cup stickers), and the barista dumped the drinks, acting all irritated. Needless to say, our drinks tasted bad...really mature, eh? read more

This review is solely on their new construction. Starbucks is Starbucks, workers are nice etc, but I don't understand why they made this place smaller...there are only 23 seats and I think they really should've added extra seating. There are two door openings that take up space and also a huge area to display tumblers and coffees for sale and I think seating would be much more beneficial. My friend is also super bothered by the fact that the grains on the table go different directions. A huge table is bolted down so it really lacks functionality. read more

Among the Starbucks in town, this one is not my favorite. I think the people are friendlier at the Clear Lake location, but it's on the other side of town. So, occasionally, this one will have to do. My experience has been that there's either way too much syrup/stuff in my latte, or not enough to the point where it's just milk. Not only are there better local coffee shops in town, but there are other, better Starbucks locations too. read more

One barista told me how to order my drink next time. I ordered a Venti Iced Americano. Seems pretty simple to any trained barista. But he called me up to the bar and proceeded to tell me that I should order my drink as just shots, water and the syrup. I'm positive those are the ingredients in my drink. I worked for the company and I know that's a standard beverage. He was all over the place complaining about this and that and arguing with customers. As if sassing me wasn't enough he then proceeded to make my drink a hot Americano!! If I ever visit Springfield again I definitely will not return to this location. Now I wish I caught his name. read more

Baristas were rude. Drinks took a long time despite us being the only ones inside. Would not go back. There are plenty of other locations to choose from. read more

Today was BOGO. My drink was so poorly made, it wasn't even drinkable. I had to throw it away. Total waste of $7.00. I keep giving this store chances, and it's getting worse every trip! Super bummed! read more

Excellent store Hours, was able to get here late and enjoy a drink and use their wifi

This could easily be the least friendly Starbucks I've been to in years! My normal stop between Chicago and Kansas City. Not a smile, greeting or thank you to be had. This is a regular experience at both in Springfield. Might be the water...lol. read more

Coffee is excellent, of course. What I like about this location is that it is devoid of the pretension that afflicts 98% of Starbucks. Friendly employees, good service, nice atmosphere. read more

Horrible. If I could give zero stars, I would. I Ordered iced americano (which I have been getting for years)-it was watered down and warm. When I asked for ice to make it cold, I was treated like I was a bother. Tried adding ice and the coffee and it remained warm and became more watered down. By that time, I had spent 10 minutes on it-I dumped it in the bathroom and just left. I drink Starbucks very often-i will never return to this location. Second time in a row I have been treated poorly and received bad coffee. When you pay almost 5.00 for a cup-you really don't want the hassle. Should I have asked for a refund-my husband says yes, but it is easier to just goto Dunkin Donuts or a smaller coffee place in the future. read more

Quick drive through. Same starbucks as always. Nothing special. Quick service though even with lots of customers.

Worst Starbucks in town. Avoid this one. It's in Barnes and noble. The workers are rude and messed up our order then acted like it was our fault. read more

I loathe coming to this location. The slowest Starbucks I've ever been to (inside and drive thru) and about every other time I'm there they screw up my order - even the mobile ones! And of course I'm long gone before I realize they've screwed it up AGAIN! And the baristas will literally stand around and talk about their personal lives when they are slammed busy and guests are waiting for their orders. Too many times Ive had to get my drinks fixed at another location in town. If you want Starbucks go to the Stevenson Rd location - they have it together. read more

Passing through Springfield on a road trip and stopped by this location. Hands down, the absolute most worst experience I've had at a Starbucks! The staff are condescending and were rude when we politely asked if a drink on the counter was ours when no one else was in line (in store or in the drive thru). read more

I felt like zombies were waiting on me. If at Starbucks you are not just buying coffee but an uplifting friendly experience, my server might have just as well spit in the coffee when he handed it too me. He was not a happy camper and he was contagious. read more

PLEASE BRING A STARBUCKS TO CHATHAM! It's way too packed at all times of the day. I love you, but I've been avoiding bc lines are way too long. We need another one in Chatham! read more

I've spent quite a bit of money here in my two months in Springfield. My drinks vary in flavor and strength a bit but they still taste fine. Staff has been friendly MOST of the time. Free wifi is nice but not enough seating inside, and not enough outlets for charging. Dinning room is lacking attention and care that went into designing the area where drinks are made and employees work. Its also not very clean, customers leave plates of food on tables, but then they sit there for an hour until someone wants to use the table. read more

it was literally 19 degrees when i was in here and the workers were so loud it was kind of crazy so if you wanna do homework/looking to be comfortable i would def try another starbucks read more

3rd person in line... 6 people "working", 12 minutes for a cup of brewed coffee... Amazing.

Yesterday morning the guy manning the drive thru actually told me my drink stunk like dead bugs. Sadly the circus is not hiring which is why this clown cannot get a job I was stopping by every morning on my way to work but no more read more

No wonder the chain is in trouble. Rude; refused to make my order as described even though I have ordered the same drink in dozens of different places over the US read more

I thought this was very clean and the staff was all very friendly. They gave me my drinks in a timely manner. I had a negative experience with a different Starbucks so I was hesitant to go back. Glad I did read more

Very nice Starbucks clean friendly and accurate! All the Starbucks in Springfield are great except the Monroe & Chatham road location!