I stopped in here for a cup of coffee. I'm a no frills gal. Just a hot cup of brewed coffee with cream. First of all it was almost 5 dollars for a medium cup of drip! It was not fresh. It was not hot. Can't even add my own cream. Bathroom was dirty. Place was empty. No ambiance. Won't be back. read more

I had a terrible experience with a couple of young girls at this location. My son walked up to ask her for the code to the bathroom and she wouldn't look at him and interrupted him with an annoyed response. I walked up to order there wasn't a "hello" or "what can I get for you". She ignored me and when I asked her if she was ready she told me "yeah" with an attitude. I asked for another server to take my order and she ran to the back. The gentleman who took my order was kind and helpful. After that the girl came back and made my order looking at me and laughing with her friend. I asked if my coffee was all good when she was done and her friend began to scream at me, telling me to leave the store. The gentleman asked her to calm down and she began to scream at him telling him to back off and leave her alone. He apologized for her behavior and I told her I would leave after I received the coffee I paid for. She told me that the reason I am "acting" this way was due to my husbands american flag sweatshirt and that "explained everything". This was done in front of my 3 children as well. The one star was left for the gentleman. I appreciated his customer service. read more

I waited forever at the front of the line to order. They were obviously short staffed for a holiday weekend and then after waiting they do not take cash. . I left. Won't be back! read more

Well when traveling we have always stopped at this Starbucks. Not anymore. The service was terrible, we asked a couple a question about some of the sandwiches and the gal had an attitude like just order, it was not busy either. The coffee and tea were flavorless, like no time or effort was put into it. I usually do not do reviews, but this just deserved one. So sad. read more

A good and convenient place to charge, on the way out of the city, there is an opportunity to buy a cup of coffee and have a snack, there is a store and a coffee shop nearby read more

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This exit is a nightmare!!!! 2 roundabouts so hard to see which way to go. No plastic silverware here. At least there is outdoor seating.

Worst customer service! I ordered one drink- nothing fancy. The person taking my order was so rude I cancelled it. I've never had a bad experience at any other location. read more

I've been here a few times to have some DELICIOUS coffee, and let me say, they made the coffee, in deed, delicious! The place gave off good, comforting vibes, and they served quickly! THIS STARBUCKS IS AWESOME! read more

The worst Starbucks in the country, don't go there. The staff is incredibly rude, and they got my order wrong three times, even with basic drinks that are on their menu. Like, who are you even hiring? You'll also have to wait at least 20 minutes.The Black lady (i wish I remember her name) at the register was also very disrespectful.DONT GO THERE read more

THIS STARBUCKS IS A NIGHTMARE! They hired the most incompetent people to work here. If you have 40 minutes to wait just to place an order, then go ahead and visit this Starbucks. I've been there three times, and every single time they messed up my order. Four cars behind me left while I was still waiting, and the person at the window had the nerve to tell me they "didn't see me." Like, what are you even doing in there? JUST DON'T GO THERE IF YOU DON'T WANT YOUR WHOLE DAY RUINED! read more

What Starbucks doesn't have their own WiFi? They use the Petro Guest WiFi and even that doesn't work. The cashier said "well it works for me!" So lame for a coffee shop not to have their own WiFi. The girl barista with the super short pixie cut was not very friendly either. I asked for the bathroom code and instead of telling me, she yells "it's written on the door!" What's the point of having a code then? When my drinks came out, I said no ice because I was taking it to work the next day and instructed her not to top it off with milk. Want to guess what she did? Thanks for the rude service. read more

Small Starbucks connected to a travel plaza. Never a good sign, really. Also, is it just me or does everyone want the cream and milk to return to the rightful self-service place of honor? I literally am over the COVID protocol that leads to too much milk, not enough milk and just in general not happy coffee. Anyway, the staff were perfectly nice and efficient, but this wasn't the friendliest of Starbucks we've ever stopped at in the U.S. read more

If I could give zero stars, I would. The barista was very condescending and rude while we were ordering. When my husband got his drink, the lid wasn't on and he spilled. Will not be back. read more

This is not a company owned Starbucks and so expect to pay about 50 cents more per drink and don't expect to redeem a free drink as they only let you earn stars for your purchases. If you are on a road trip and need coffee, this Starbucks will fit the bill. If you need to relax there is a lot of room here but it's not very cozy. If you want to sit outside and enjoy the parking lot, you can do that here as there is ample room here for outdoor seating. The drinks taste like Starbucks and this place has all the trappings of a Starbucks, but it just feels different. If you spend a lot of time at Starbucks you can find better options a little further down the road to the east. read more

FYI: This is not a regular Starbucks (owned and operated by Starbucks). Instead, it is owned and operated by the person who owns the Petro Mall here. This is basically the same as a Starbucks in a Target, Shopko, Safeway, whatever, just not a "real" Starbucks. So, you can't redeem any free drinks here, but they will give you stars for purchases, but the cost is about a dollar higher than any Starbucks "real" store in this area. Ugh. So, although this store is convenient when getting gas and heading out of town, I won't be back. I'll just have to hold out until I get to Ritzville for a "real" Starbucks. I will say, however, the employees were really nice. read more

Love the service very yummy in my tummy ate it so fast thank you so so so so much i had to go back for seconds it just made my tummy really yummy it ate! as the teenagers say but it's funny because i ate it!! read more

Overall blah experience. Latte' was alright, chai was mediocre, food has shrunk but microwaves as expected. I was going to rate it a 2, but you can't expect a leopard to change its spots. At least 4 employees, 1 who apparently is having a very bad day, she seemed irritated that we asked what type of chai they carry. Normally I don't go to Starbucks, so I didn't realize it was just the house chai, if that was accurate. The young brunette was courteous, maybe she's new. I won't stop in again unless desperate for caffeine, although there is the truck stop coffee next door... read more

Starbucks - a table and chairs in a coffee shop - Coffee & Tea Near Me - Spokane, Washington

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Not going to this Starbucks ever again. Over $5 for drip coffee? Seriously??? They said they're a bit more expensive because they are owned by the truck stop. read more

I was very disappointed with this Starbucks. The people working there didn't seem to have a clue. I ordered a tall hot chocolate and a grande salted caramel mocha. Extra hot... We got two tall drinks and when I queried the fact that my grande salted mocha was the wrong size they looked at me like I was from the moon. No apologies nothing and when I got my second drink it wasn't hot extra hot nor was it a Salted caramel mocha it was something with hazelnut! Buyers beware! read more

Just stopped in here and it was pretty okay! When I walked in I greeted everybody behind the counter but they looked a little distracted, so I just waited for a second but then my order was taken by a pretty nice lady. I asked for a cold brew with "a splash" of almond milk which for Starbucks standard is about 1-2 oz. and no straw. Also asked for ice water in my hydro. Received coffee with a straw and not much almond milk and just water with no ice. Personally, this was not a big deal for me since I'm not too picky but if you have specific allergies or needs I would just be sure to be very specific and simplistic about your order. read more

Starbucks - I put the straw back and just used my own. Good way to cut down on single use plastics even a little bit. :) - Coffee & Tea Near Me - Spokane, Washington

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Ordered a Venti iced coffee and a grande Carmel frap. They served me a chocolate frap and in iced cold brew, $14 for the 2 drinks. Also waited in the drive through line for 20 minutes and there were only 3 cars in front of me. Only 2 people working. One making the drinks, one taking the orders. read more

You cannot use rewards here. They don't call your name or anything when your drink is prepared. They also eat their lunch on the floor where all drinks are being made. The building is nice. A shame they wasted it on mediocre and EXPENSIVE service. A grande cold brew was $8?? Seriously?? read more

This location has difficulty with the most basic aspects of serving coffee. They do not accept digital payments which in the year 2021 is really retro rad. read more

Customer service was very poor, had short rude responses. food was twice as expensive as a normal Starbucks. Shockingly they made both the drinks I ordered correctly, food was mediocre but again expensive for Starbucks. read more

Your employees are great, the line is always quick, and it's very clean. But, four out of five days a week my drink is wrong. If I was ordering something crazy complicated I might understand, but my drink is literally a Vente hot Americano with flavor and milk. Sometimes I order it and they give me an iced one, sometimes I get to the window and he doesn't know what I ordered, sometimes there's no flavor, sometimes it's the wrong flavor, sometimes there's no milk, One time I ordered a hot drink and the barista didn't put enough milk in the cup to steam so he actually poured cold milk into my drink and when I got it, it was a room temperature coffee. It really sucks, because this is the only Starbucks in this area. Don't get me wrong, the barista couldn't be nicer and he tries his best, but maybe some additional training is necessary. read more

My favorite Starbucks ever! I go to this one every morning before work because Ron seems to be the only one who can make my drink exactly how I like it ( white chocolate mocha with whip). He has awesome customer service skills & a great Barista!!! read more

This location doesn't take star rewards and it's scanner for the gold car doesn't work. They also screwed up part of the order. I'd recommend using the Starbucks app to find another location. read more

We visited this location after a long road trip. Victoria was very kind to remake our drinks with steamed cream after the cream used the first time chilled our coffee too much. Thank you for your customer service. It was much appreciated! read more

This is supposed to be a "Starbucks" and they supposedly let you earn rewards, participate in Starbucks free promos, but you cannot redeem rewards. What a crock! Also don't know how to make a Caramel Frappicino. Did not taste right. First and last visit to this "Starbucks"!!! read more

I generally don't like Starbucks and the stuffy atmosphere that comes along with it. And, to put it kindly, you won't generally find a Duck Dynasty/NASCAR crowd in a Starbucks at any given time... This location is different and the staff is very friendly. I generally find, when I go in, that the seating area is mostly empty. This location seems to be busier with drive-thru traffic. Overall, I'm a happy camper! read more