Extremely rude service I went through the drive-thru between 7-8 PM tonight and had one of the rudest Starbucks experiences I've had. There was no one else in the drive-thru, yet from the moment I tried to place my order, the employee had a noticeable attitude. He was having trouble hearing me, so I spoke up and repeated that I wanted two of the same drink, and he responded rudely. When I got to the window, I was greeted with the same attitude. I skipped the tip because honestly the service did not deserve one, and he responded with an angry "thanks." He then handed me my drinks without saying anything, and as I grabbed the second one, he abruptly said "bye." The entire interaction was unnecessarily rude and uncomfortable. I left thinking I genuinely didn't even want my drinks anymore. I understand people have bad days, but there's no reason to treat a customer like that. I couldn't get his name because his name tag was turned away, but he had long hair pulled back in a bun. Hopefully management addresses this kind of behavior. read more

as someone from washington, i've had amazing coffee pretty much everyday. I recently came to this starbucks and my coffee tasted burnt, and my food was cold in the middle. This has nothing to do with all the employees, just the one that burned my coffee and didn't cook my food long enough! but that shouldn't stop you from visiting! read more

For some of the reviews on here I just hope people take into consideration that things are out of Baristas/the stores control. If you have a concern, take it up with the store manager and there might be mitigating circumstances on how something was handled. If it's a procedural issue then you can't hold the store accountable. Call Corporate and let them know your concerns. That being said, the issue with the bodily fluids was handled how it was supposed to. It's hazardous and a cleaning company was supposed to come clean it and is why it was not cleaned with store supplies; ie to avoid contamination. It would not be cleanly or responsible for the store to clean those kinds of fluids with supplies to clean the rest of the store. Please have some grace and understand that procedures have to be followed. Take the correct action when you have concerns but don't take it out on the baristas. They are doing their best. read more

When all is said and done, it's a Starbucks. And a pretty decent one at that. To start with, you have plenty of parking. And if you don't need/want to park, they have a drive-thru. If you do decide to dip inside there is quite a bit of seating. Although, at the time of writing some seating was restricted for the purposes of social distancing. My overall experience was, they got my order right, I had a comfortable place to sit and a I had a pleasant customer experience. Yeah, I'd total come back to this location. read more

Starbucks - the interior of a coffee shop - Coffee & Tea Near Me - Spokane, Washington

I asked for the bathroom code and was told "an employee has to walk you down there and unlock it for you but we're a bit short handed so we'll get to you when we can". Nope Starbucks. Outrageous. I've never had to do this anywhere in the world. Ever. read more

Nice big open store on Division with great big windows looking out on a beautiful view of Division. Not. However, you will find a big parking lot, but it is shared with several other businesses. The coffee is always the same, so if you love Starbucks, you can count on consistency, for sure! Baristas are friendly. Enjoy! read more

Starbucks - New chairs. They might look uncomfortable but they are actually ok. Just prepare yourself for the initial hardness of the seat. - Coffee & Tea Near Me - Spokane, Washington

This location was recently closed (both lobby and drive thru) for remodel. Before the remodel, the employees were super friendly, really quick, and made the drinks perfectly! After the remodel (~June/July 2022) the employees are still nice, but extremely slow and disorganized and my drink has been made really bad each time I order, and they seem to be training new people all the time. For example, I will pull up to the window and see my drink on the counter and the employee will take the next order at the speaker before handing me my drink (and this process always seems to take forever) and then when they are done, if there is another car that pulls up to the speaker, they will take THAT order too before giving me my drink. Other Starbucks have two employees working together at the window or have a person who can multi-task. Even though the new employees are nice, what happened to the batch of employees who worked here before the remodel? :( read more

The worst experience ever today... taiyanna and this girl with red hair were so rude. we went there 25 minutes before closing and they had bad service and were complaining the whole time how they never get to go home on time. Not to mention they also spilt our drinks and dident give me coldfoam i got charged for read more

Starbucks is not my go to spot for coffee honestly. I prefer the local coffee stands but every once in a while I crave their passion iced tea lemonade. It's typically a summer refresher for me, but in the depths of winter right about now I was needing something seasonal. I'm not a fan of the coffee most of the time, it just doesn't taste as good as the locally owned goodness I'm used to. But their microwaved food items are decent. The coffee shop is conveniently on my way to work anywho so there are plenty of options there too. I've only ever been in the drive through, because I'm so domestic. But they are quick and friendly and again that passion tea is life. read more

Starbucks - Coffee & Tea Near Me - Spokane, Washington

We don't live in Spokane, but we come here often because we have family in the area. This is a very convenient Starbucks if you are going to or having just finished shopping at Northtown Mall (which doesn't have a Starbucks inside it, so use this one). Getting into the parking lot can be a little tricky, but hey, this isn't Miami or New York, so you can handle it! Our espresso drinks were made perfectly today. We didn't stay to enjoy our drinks in the store this time, but we have in the past, using the free wi-fi. We'll be back to this store when we are in the area again, for sure! read more

It's a shame I discovered this Starbucks. I love exploring and finding the best new coffee shops that pop up but this Starbucks is amazing and it's caused me to drop my zeal in favor of "regular" status. Bittersweet, I suppose, but it's the best Starbucks in town. Drinks made well, staff always friendly, and baristas... well, they're pretty hot. Don't waste your gas in the drive-through -- come inside and witness for yourself. read more

Always friendly even when I ask them to swipe my Starbucks card separately, lol! They were fairly quick too! read more

Starbucks - Morning breakfast treat for my little (haha) people! - Coffee & Tea Near Me - Spokane, Washington

Well run Starbucks with good service and friendly staff. Despite the stores busy volume they take time to know your name

The workers at this location are really friendly. In fact, they usually recognize my husband's voice when he orders at the drive through. Their drive-through is also extremely fast. Yesterday, I had to wait an unusually long time to get my drink so they even gave it to me for free. Customer service seems to be a priority here. The only reason I can't give it five stars is the same reason for all Starbucks locations: please start carrying food that's safe for gluten allergies! read more

I've never been INSIDE of the starbucks, but have been here to the drive thru and let me tell you... the drive thru is probably the best drive thru I've ever been thru ever. Why? Because the employees were so cheerful. I mean really really really cheerful, which in turn made GREAT service!!! read more

They make a darn good green tea lemonade!

I love coming here w/ my laptop to get some work done. It's very spacious both inside and outside. I love the big couches too! They're clean, have fast service, free WiFi and they always blast their A/C - which is good if you're only coming in for a drink, but if you stay for any more than an hour, I'd bring a sweater. read more

This place is amazing. I don't drink a lot of coffee, yet the baristas always remember me & my preferred drink. The service is beyond excellent & the location is very convenient. read more

This location for Starbucks is quite nice. Always busy but not incredibly noisy. They have outdoors seating which is nice though facing a busy road (Division). They are pretty decent on mixing drinks so there is consistency in the drink you like to order. I like to walk over there every once and a while and get myself a coffee as a treat. read more

I must say I am a fan of the frappuccino. For any other coffee drink I would go anywhere else.

went there yesterday morning, big morning rush but they stayed on top of it. I am not a big Starbucks fan but I got up early, had a long bus ride nd was in need of a coffee. I ordered a large cold coffee drink. I think a vanilla latte which was not very good. I thought it would taste different. But, that's okay. The server was friendly and prompt and very professional. the wifi worked great read more

We had to say our order twice (blackberry mojito lemonade) and the window lady still got it wrong. We had to wait ten minutes in line to get a watery, flavorless tea without lemonade. Went inside to get a new one and the MANAGER was the one who got it wrong. But "at least I got a dollar off on it". Yah, thanks- at this rate I should have gotten it free. Won't be going back . Not worth the trouble at all. read more

I had been thru this drive thru a couple times and its always been good. But this morning was another story. The barista acted like she could care less that there was a customer there. I had to repeat my order twice, and no, it wasn't the speaker, she just sounded like she really did not want to be there. Acted the same way when I pulled up to the window. Started to make the wrong size drink, gave me the wrong food order, which then required her to put money back on my card, since she entered the wrong order all together. All the while, 5 cars pile up behind me. After finishing my drink, heart racing, realize she didn't make my drink with decaf as I asked for and actually repeated. So what ever barista was working the drive thru 5/8/15 at 615AM, you shouldn't be there if you don't want to be there. Yeah jobs suck, but when you work in customer service, you gotta suck it up and put a happy face on, and at least act like you care about the customer! read more

Very busy location! Parking can be a challenge right in front but there is usually a spot on the street or you can use the drive through. These folks hustle!! Good attitudes, good service, excellent coffee. Thanks!! read more

The workers are friendly but the coffee is lackluster, most of the nearby local coffee shops have better coffee.

I love coffee but I have never been to a place where most the employees are rude and especially the manager! They look and talk to u like your wasting their time! No respect and not friendly at all!! read more

i like this starbucks but there are the occasional order mix ups. the major problem i have is there exit to the side street and then to 2nd avenue . it is an unsafe venture trying to enter the side street and maintaining awareness of traffic on 2nd and trying to maintain awareness of the high curb to the right--staying to the right gives a better view of 2nd but also puts your car closer to the curb. if anybody has had problems with this--running over the curb, damage done to your car by the unseen curbing etc please post a note. this is nothing negative about starbucks but a location design flaw. read more